Icd Group Features - Panasonic KX-NS1000 Feature Manual

10.1.1 ICD GROUP FEATURES

10.1 I
10.1.1 ICD GROUP FEATURES
Description
An incoming call distribution group is a group of extensions programmed through system programming.
® 11.5.1.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings—Member
List
An incoming call distribution group receives calls directed to the group. Each incoming call distribution group
has a floating extension number (default: 6 + two-digit group number [up to group 64]).
Incoming calls directed to an incoming call distribution group are distributed to the member extensions in the
group using a distribution method. When a preprogrammed number of extensions in the group are busy, the
incoming calls can wait in a queue.
Each incoming call distribution group and member extensions can be programmed as desired to handle
incoming calls. Calls to the group can be monitored by an extension assigned as a supervisor.
11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings
→
Main
→
Overflow Queuing Busy
→
Overflow No Answer
→
Miscellaneous
A
Group Floating Group
*1
No. Extn. No. Name
1 Sales
601
2 Engineering
3 602
*1 The number of digits for Floating Extn. No depends on the value specified for Numbering Plan in Easy Setup.
® 2.1.4 Easy Setup Wizard
*2 The tenant number is required to determine the time mode (day/lunch/break/night) (® 19.1.3 Time Service) and the music source
(for Music on Hold) for each group.
174 Feature Manual
B C
Max. No. of Queuing
Distribution
Busy Extensions
Method
(No. of Agents) Capacity
Ring 3
Max.
UCD
D E F
Overflow Destination
Hurry-up Overflow
Call
Level Time
Day
5 3 60 100
11
8 90 200
Tenant
*2
No.
Lunch Break Night
103 100 100 1
203 200 200 5
Document Version 2016-03