4.1.8 Call Pickup
[Group Call Pickup]
•
A specified number of call pickup groups can be created, each of which consists of extension user groups.
One extension user group can belong to several call pickup groups. (® 8.1.1 GROUP FEATURES)
[Example]
Call Pickup Group 1
Extension User
Group 1
Extn. 100 Extn. 101
[Caller Information Display before Call Pickup]
•
This feature is available only under the following conditions:
–
The "Caller Information Display before Call Pick-up" setting is enabled.
–
Directed Call Pickup is enabled for the extension picking up the call.
–
The assigned button is a DSS button and not an NDSS button.
[Call Pickup Group Monitor]
•
This feature is available only under the following conditions:
–
The Call Pickup Group Monitor Feature setting is enabled in call pickup group settings.
–
The Call Pickup Group Monitoring setting is set to "Display & Tone1–3" or "Display only" in
extension settings.
–
The LCD display time is set in Call Pickup Group Monitor—LCD Display Duration (s) in timer
settings.
•
When a call arrives at a call pickup group, the following information is displayed on idle PTs.
–
Name associated with the caller's number
–
The caller's number
–
Name and extension number of the called extension
–
Absent Message of the called extension
•
If an extension belongs to several call pickup groups, its user can monitor calls for all call pickup groups.
However, the lowest numbered call pickup group is prioritized.
•
Up to 256 extensions can be monitored (refer to Call Pickup Group Monitoring in extension settings).
•
The caller information will stop being displayed in the following cases:
–
When the PT becomes active from an idle state.
–
When a button other than the ANSWER button is pressed. (The display will change according to the
performed operation.)
•
For one-numbered extensions, the main extension and sub extension operate separately according to their
individual call pickup group monitoring settings.
•
Telephones that support this feature are as follows:
–
IP-PTs
*1
–
DPTs
*1
*1
Except models with a single line LCD.
•
Extensions that are subject to restrictions through COS (e.g., restrictions on internal or CO line calls) cannot
display monitoring information.
•
This feature is not affected by whether a DSS button is set to pick up a call at a specified extension.
•
Telephones in the following states cannot use this feature:
–
When in wrap-up mode
64
Feature Manual
Call Pickup Group 2
Extension User
Extension User
Group 2
Group 3
Extn. 102 Extn. 103
Extn. 104 Extn. 105
Call Pickup Group 3
Extension User
Group 4
Extn. 106 Extn. 107
Document Version 2016-03