Panasonic KX-NS1000 Feature Manual page 195

[Graph Example]
Conditions
CAUTION
If the Call Log for Built-in ACD Report setting for the Supervisory Monitor (ACD) Control feature is enabled
through system programming, the Hospitality feature cannot be used. For details, refer to the relevant
chapter in this Feature Manual or consult your system administrator.
•
KX-NSF201 (Call Center Feature Enhancement) or KX-NSXF022 (Built-in ACD report) is required to use
this feature.
•
Up to 16 users can be set as an ACD supervisor through system programming.
•
Any ACD report data that must be retained should be backed up periodically.
•
The number of calls that can have monitoring results saved is as follows:
–
Without optional Storage Memory Card: 10000 calls (Trial)
–
With optional Storage Memory (S/M/L) Card (KX-NS0135/KX-NS0136/KX-NS0137): 600000 calls
–
A maximum of 12 months (367 days) of ACD reports are saved.
However, if Custom Period is selected in Select Period, Start Date can be set to a date within 1 year
prior to the current date (e.g., if today is 22 December 2016, the oldest allowable date for Start Date
is 22 December 2015), and End Date can be set up to the current date.
–
Old ACD reports are deleted if they have exceeded the save period, or if the maximum number of saved
ACD reports has been exceeded.
Note
When using the ACD report function with Storage Memory L Card (KX-NS0137), the maximum
recording time for voice mail may be 990 hours.
Document Version 2016-03
10.1.8 ICD Group Features—Supervisory Feature (ACD)
Feature Manual 195