Panasonic KX-NS1000 Feature Manual page 193

Item
Talk Time
Wait Time
Wait Time (Answered)
Wait Time (Lost)
Max. Waiting Calls
"D" indicates the number of days (D=1–367). If the number of days is 0, (D) is not displayed.
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Agent
Item
Total Answer
Total Answer
Talk Time
Login Time
Not-ready Time
Document Version 2016-03
Overflow The number of overflowed incoming calls to the target ICD group.
Total The total talking time of answered calls for the target ICD group.
(HH:MM:SS(D))
Average The average talking time of answered calls for the target ICD group.
(HH:MM:SS)
Max. The longest talking time of answered calls for the target ICD group.
(HH:MM:SS)
Total The total waiting time of answered calls for the target ICD group.
(HH:MM:SS(D))
Average The average waiting time of answered calls for the target ICD group.
(HH:MM:SS)
Max. The longest waiting time of answered calls for the target ICD group.
(HH:MM:SS)
Total The total waiting time of canceled calls for the target ICD group.
(HH:MM:SS(D))
Average The average waiting time of canceled calls for the target ICD group.
(HH:MM:SS)
Max. The longest waiting time of canceled calls for the target ICD group.
(HH:MM:SS)
The maximum number of calls waiting in the queue of the target ICD
group.
The number of calls that the target agent answers.
Total The total talking time for the target agent. (HH:MM:SS(D))
Average The average talking time for the target agent. (HH:MM:SS)
Max. The longest talking time for the target agent. (HH:MM:SS)
The total login time for the target agent. (HH:MM:SS(D))
The total not ready time for the target agent. (HH:MM:SS(D))
10.1.8 ICD Group Features—Supervisory Feature (ACD)
Description
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Description
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Feature Manual 193