Unified Messaging-Automated Attendant (Aa); Unified Messaging-Automatic Fax Delivery - Panasonic KX-NS1000 Feature Manual

20.1.6 Unified Messaging—Automated Attendant (AA)
Description
Allows you to direct incoming calls without the use of an operator. Callers can be redirected to the desired
extension in one of the following ways:
a.
Dial extension numbers directly
b.
Spell the name of the desired party using the dial keys on their telephones (® 20.1.31 Unified
Messaging—Dialing by Name)
c.
Listen to all subscriber names and select the desired extension (® 20.1.50 Unified Messaging—List All
Names)
Automated Attendant (AA) answers incoming calls and redirects them to the desired extension based on
numbers dialed by callers.
When calls from extensions are transferred to other subscribers, "Transferring you to (name)." can be heard
by callers before the calls are transferred. This feature is not available when the name of called party is not
recorded.
The service can be programmed for day, night, lunch, and break time modes, and is available for both Port
and Trunk Services.
Callers will reach Automated Attendant service when:
a.
The Incoming Call Service of a CO line or port is set to "Automated Attendant Service" (® 22.1 UM
Configuration—[3-1] UM Extension / Trunk Service—Service Group—
Mode - Incoming Call Service).
b.
The call service of a Holiday is set to "Automated Attendant Service"
® 23.4 UM Configuration—[4-4] Service Settings—Holiday Table—
c.
They press [#8] (Automated Attendant Service Access Command) during a call.
d.
A Custom Service or Personal Custom Service option is set to transfer callers to Automated Attendant
service.
® 20.1.2 UM Configuration—[1-2] Mailbox Settings—Full Setting—External MSG Delivery/Auto FWD/
Personal Custom Serv
® 23.3 UM Configuration—[4-3] Service Settings—Custom Service
e.
A subscriber transfers the caller to Automated Attendant service.
PC Programming Manual References
23.2 UM Configuration—[4-2] Service Settings—Parameters
20.1.7 Unified Messaging—Automatic Fax Delivery
Description
Mailboxes can be set so that they automatically forward received faxes to a specified fax machine.
Status management
After the fax has been forwarded, the message is automatically marked as "old" by default. However, this
behavior can be changed through system or personal programming so that the message remains marked as
"new" or is deleted.
Conditions
•
If a fax message has an attached voice comment (i.e., the sender left a voice message before sending the
fax), the message remains marked as new, regardless of the setting for changing the message's status
after forwarding.
Document Version 2016-03
20.1.7 Unified Messaging—Automatic Fax Delivery
Day, Night, Lunch, and Break
Service
Feature Manual 391