Automatic Two-Way Recording For Managers - Panasonic KX-NS500 Sales Manual

Improved Work Efficiency
Call Centre Solution
Calls to and from all extensions can be automatically recorded to a mailbox.
Calls
Customer
Automatic
recording
UM
Mailbox
Confirm the
conversation
Supervisor

-Automatic Two-way Recording for Managers-

All extensions
Agent
Web Maintenance Console
Features and Benefits
Extensions can be assigned to a supervisor.
Supervisors can listen to the recorded
conversation through the Web Maintenance
Console.
Recorded data can be played back anytime
the supervisor requires.
Recorded data can be used to understand
problems with agents, and then instruct those
agents to improve customer service.
Recommended for:
Companies that want to educate employees
Companies receiving increasing numbers of
complaints from customers
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