Icd Group Features-Group Call Distribution - Panasonic KX-NS1000 Feature Manual

The FWD feature can be assigned on an incoming call distribution group basis.
•
COS for Incoming Call Distribution Groups
Each incoming call distribution group is assigned a COS number. Group FWD to an outside party can be
enabled or disabled for each COS. The COS for incoming call distribution groups is also used for the
Internal Call Block feature; when an extension user calls an incoming call distribution group, the PBX
checks the COS of the calling extension against the COS of the incoming call distribution group (®
10.1.15 Internal Call Block).
PC Programming Manual References
2.1.4 Easy Setup Wizard
10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings
→CO & SMDR—
→Manager— Group Forward Set
11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings
→Main
→Overflow Queuing Busy
→Overflow No Answer
→Miscellaneous
11.5.1.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings—Member
List
11.5.3 PBX Configuration—[3-5-3] Group—Incoming Call Distribution Group—Miscellaneous—
Options—ICD Group Key Mode
Feature Manual References
7.1.3 Flexible Buttons
7.1.5 Floating Extension
7.1.6 FWD (Call Forwarding)
23.1 Capacity of System Resources
10.1.2 ICD Group Features—Group Call Distribution
Description
Incoming calls directed to an incoming call distribution group are distributed to the member extensions using
the selected distribution method until a preprogrammed number of extensions (agents) are busy with calls.
When incoming calls exceed the number of available extensions, calls enter a queue (® 10.1.6 ICD Group
Features—Queuing).
1.
Distribution Method
One of the three distribution methods below can be assigned to each incoming call distribution group.
Document Version 2016-03
Call Forward to CO
10.1.2 ICD Group Features—Group Call Distribution
Feature Manual 177