Panasonic KX-NS1000 Feature Manual page 192

10.1.8 ICD Group Features—Supervisory Feature (ACD)
[Group Monitor Example]
Standard Mode
Simple Mode
[ACD Report]
An ACD report can be made with the following items included.
Group
Item
Incoming Calls
Answered
192 Feature Manual
Total The number of incoming calls received by the target ICD group.
The number of incoming calls answered by the target ICD group.
Lost The number of incoming calls to the target ICD group canceled by the
caller.
Description
Document Version 2016-03