Holding Features; Call Hold - Panasonic KX-TEM824 Features Manual

1.12 Holding Features

1.12 Holding Features

1.12.1 Call Hold

Description
An extension user can put a call on hold. The following Call Hold features are available:
Feature
General Call Hold
Exclusive Call Hold
Pressing the HOLD button multiple times alternates between General and Exclusive Call Hold.
Conditions
• Using the Call Hold feature, a PT user can have one intercom call and multiple outside (CO) line calls
on hold at the same time. To hold multiple intercom calls, the user should use the Call Park feature (
1.12.2 Call Park). Using the Call Hold feature, a single line telephone (SLT) user can have either one
intercom call or one outside (CO) line call on hold. To hold multiple calls, the user should use the Call
Park feature.
• If an outside party is placed on hold and the call is not retrieved within 30 minutes, the call is
automatically disconnected.
• Music on Hold
Music, if available, is sent to the outside party on hold (
source, external audio source, or tone can be selected as the Music on Hold through system
programming (
• Doorphone calls cannot be put on hold.
• Hold Recall
If a call on hold is not retrieved within a preprogrammed time period (
tone will be heard at the extension that put the call on hold. If the extension is engaged in a call when
the timer expires, an alarm tone will be heard. If the hold recall time is set to "Disable", no tone will be
heard. Going off-hook after the hold recall time has expired automatically re-establishes the
conversation with the call on hold.
• SLT Hold Mode
It is possible to choose how to hold and transfer a call with an SLT, if the length of time that the Recall/
hookswitch is pressed is shorter than a specified duration (
The following methods (
Mode
Hold-1
90 Feature Guide
Any extension can retrieve a held call.
Only the proprietary telephone (PT) user who held the call can retrieve it.
Music on Hold [111]).
SLT Hold Mode [104]) are available:
Hold
Pressing the Recall/hookswitch
+
Going on-hook
Description
1.12.4 Music on Hold). An internal audio
Hold Recall Time [200]), a ring
Hookswitch Flash Timing Range [207]).
Transfer to Extension
Pressing the Recall/hookswitch
+
Extension No.