Holding Features; Call Hold - Panasonic KX-TD816JT Features Manual

1.10 Holding Features

1.10 Holding Features

Call Hold

Description
Allows the extension user to put a call on hold. The held call can be retrieved by the user who
held it or by any other extension.
Preventing other extension users from retrieving a held call is also possible (Exclusive Call
Hold). In this case, only the user who held the call can retrieve it.
Conditions
• A proprietary telephone user can hold an intercom call and multiple outside calls at the
same time, while a single line telephone user can hold either an intercom call or an outside
call. To hold multiple intercom calls at one time, use the Call Park feature.
• Music is sent to the party on hold, if available (Music on Hold).
(Music on Hold: Automatically generates a music while a party is on hold. It is required to
select the internal or external music source to be used <[990] System Additional
Information, Area 06-Bits 11 and 10>, and also required to assign the music source to be
used <[803] Music Source Use>. It is also possible to disable the Music on Hold.)
• If a call on hold is not retrieved in a specific period of time, Hold Recall is emitted. After
Hold Recall is emitted, the held call can be retrieved from any extension even if it is held in
exclusive hold.
(Hold Recall: Occurs as a reminder after a pre-determined time. It is also possible to disable
the Hold Recall. <[200] Hold Recall Time> If the user is in off-hook mode when the timer
expires, an alarm tone is sent from the built-in speaker of a proprietary telephone (PT) or
from the handset receiver of a single line telephone at 15-second intervals. The display PT
flashes the indication of the held party for five seconds at 15-second intervals synchronised
with the tone.)
• If an outside party is placed on hold and not retrieved within 30 minutes, it is automatically
disconnected.
• Confirmation tone is sent to the user when the hold is retrieved by the feature number.
Eliminating the tone is programmable. <[990] System Additional Information, Area 02-Bit
6>
Programming Guide References
• [100] Flexible Numbering
• [200] Hold Recall Time
• [803] Music Source Use
• [990] System Additional Information
Features Guide References
• Call Park
124 Features Guide