Dexcom g4 platinum Quick Start Manual page 206

ANIMAS® VIBE™ SYSTEM
C H AP TE R 1 2 - TR OU B L ESH O O TI N G PR OB L EM S W ITH Y O U R D E X C O M G 4 P L AT I NU M
Sensor Failures/Errors
Your CGM session may be interrupted or stopped before the end of a full 7-day period due to Sensor
failure or error.
Sensor Failures – The Sensor Failure Warning or CGM Failure Warning (see Chapter 10 in Section II)
will display/sound, and the CGM session will stop. Contact Customer Service for assistance before
inserting a new Sensor and starting a new CGM session.
Sensor Errors – The Sensor Error 0/Error 1 Warning (see Chapter 10 in Section II) will display/sound.
There may be a CGM data gap during the period the Sensor was not functioning properly. Sensor
errors may resolve themselves and the CGM session will continue. The Sensor should be replaced if
no CGM readings appear after recalibrating.
Follow the guidelines below to have the best result with your Sensors.
POSSIBLE PROBLEMS
Expired/damaged Sensors,
or Transmitter/Sensor not
attached/secured properly
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S EN S O R AN D TR A NSM ITT ER
• DO NOT use expired Sensors.
• Store Sensors at 36° F – 77° F (2° C – 25° C). See
Chapter 11 in Section II for maintenance and storage of
your Sensors.
• Make sure your Transmitter is snapped in fully.
• Make sure your Sensor Pod is not dislodged or peeling up.
SUGGESTED SOLUTION
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