Dexcom g4 platinum Quick Start Manual page 139

ANIMAS® VIBE™ SYSTEM
C H AP TE R 17 - AN IM A S
Patient's Bill of Rights and Responsibilities
It is the intent of Animas Corporation to address and respect patients' rights in providing care and
services. It is the policy of Animas Corporation to provide services to all patients without regard to race,
color, national origin, religion, sex, age or disability. No person shall be excluded from participation in
or be denied the benefits of any service, or be subject to discrimination because of race, color, national
origin, religion, sex, age or disability.
It is the responsibility of all Animas
education programs, customer service or any other means to understand and promote this policy. It is
the responsibility of patients of Animas Corporation to actively participate in his or her care.
• The patient is given information to allow decision making regarding care or services. The patient is
responsible for providing accurate and complete information about his or her health and medical
conditions.
• The patient is involved in conflict resolution. The patient should inform Animas
expectations and satisfaction with care.
• Patient complaints will be heard, reviewed and resolved to the best of our ability. The patient should
ask questions when they do not understand his or her care, treatment, services, or what they are
expected to do.
• The patient should follow the treatment plan or contact his or her HCP if unable to do so. The patient
should also express any concerns about his or her ability to follow the instructions and should report
changes in his or her condition as appropriate. If they do not follow the instructions, the patient
should accept shared responsibility for the outcomes of care, treatment, services, or what they are
expected to do.
• The patient is involved in resolving ethical issues.
• The patient has a right to confidentiality and privacy with regards to his or her medical information.
The patient should notify Animas
• The patient has a right to have his or her property respected. The patient should be considerate and
respectful of Animas
• The patient should meet any financial obligation agreed to with Animas
Department will discuss billing of co-pays and deductibles, including whether the patient has ongoing
ability to pay for supplies. Animas
• The patient has a right to have his or her communication needs met. Animas
patient to ensure that any language requirements, including sign language and any additional
educational needs, are met.
If the patient believes that they have been denied a benefit of service because of race, color, national
origin, religion, sex, age or disability, they may file a Complaint of Discrimination with the Manager of
Animas ' Customer Service Department, either verbally or in writing.
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If the complaint is filed in writing, it should include a name, address, phone number and a brief
description of what occurred which led to the belief that the individual was discriminated against. In
this way the appropriate person may respond to the complaint. The complaint may also be filed with
external agencies such as the State Department of Social Services, or the State Department of Health
and Human Services.
Please contact Animas Corporation if there are any questions or concerns regarding this information.
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V IB E I NSU L IN PU M P WA RR A N TY A ND O T H E R T E C H N IC A L I NF O R MA T I O N
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employees involved in interaction with the patient through sales,
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Customer Support with concerns related to product or safety issues.
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employees.
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will also address patients who lose insurance coverage.
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. The Animas
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Dec 2014
about his or her
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Inside Sales
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will work with the
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