Dexcom g4 platinum Quick Start Manual page 141

ANIMAS® VIBE™ SYSTEM
C H AP TE R 17 - AN IM A S
10. A supplier must have comprehensive liability insurance in the amount of at least $300,000 that
covers both the supplier's place of business and all customers and employees of the supplier. If the
supplier manufactures its own items, this insurance must also cover product liability and completed
operations.
11. A supplier must agree not to initiate telephone contact with beneficiaries, with a few exceptions
allowed. This standard prohibits suppliers from contacting a Medicare beneficiary based on a
physician's oral order unless an exception applies.
12. A supplier is responsible for delivery and must instruct beneficiaries on use of Medicare-covered
items, and maintain proof of delivery.
13. A supplier must answer questions and respond to complaints of beneficiaries, and maintain
documentation of such contacts.
14. A supplier must maintain and replace at no charge or repair directly, or through a service contract
with another company, Medicare-covered items it has rented to beneficiaries.
15. A supplier must accept returns of substandard (less than full quality for the particular item) or
unsuitable items (inappropriate for the beneficiary at the time it was fitted and rented or sold) from
beneficiaries.
16. A supplier must disclose these supplier standards to each beneficiary to whom it supplies a
Medicare-covered item.
17. A supplier must disclose to the government any person having ownership, financial, or control
interest in the supplier.
18. A supplier must not convey or reassign a supplier number; i.e., the supplier may not sell or allow
another entity to use its Medicare billing number.
19. A supplier must have a complaint resolution protocol established to address beneficiary
complaints that relate to these standards. A record of these complaints must be maintained at the
physical facility.
20. Complaint records must include: the name, address, telephone number and health insurance
claim number of the beneficiary, a summary of the complaint, and any actions taken to resolve it.
21. A supplier must agree to furnish CMS any information required by the Medicare statute and
implementing regulations.
22. All suppliers must be accredited by a CMS-approved accreditation organization in order to receive
and retain a supplier billing number. The accreditation must indicate the specific products and
services, for which the supplier is accredited in order for the supplier to receive payment of those
specific products and services (except for certain exempt pharmaceuticals). Implementation Date -
October 1, 2009
23. All suppliers must notify their accreditation organization when a new DMEPOS location is opened.
24. All supplier locations, whether owned or subcontracted, must meet the DMEPOS quality standards
and be separately accredited in order to bill Medicare.
25. All suppliers must disclose upon enrollment all products and services, including the addition of
new product lines for which they are seeking accreditation.
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