Dexcom g4 platinum Quick Start Manual page 204

ANIMAS® VIBE™ SYSTEM
C H AP TE R 1 2 - TR OU B L ESH O O TI N G PR OB L EM S W ITH Y O U R D E X C O M G 4 P L AT I NU M
Problems with CGM Calibration/Recalibration
Your CGM requires calibration with fingerstick BG values at various times. After entering a BG
value(s) into your pump, you may still be prompted to enter another BG value(s) if the BG value is not
consistent with current CGM readings.
CGM CALIBRATION ISSUE
Repeat prompts to
enter BG values during
startup calibration
Repeat prompts to
enter BG values during
calibration update/
recalibration
Continued prompts
to enter BG values
even after following all
instructions
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S EN S O R AN D TR A NSM ITT ER
• You must enter 2 separate fingerstick BG values when prompted at
the end of the 2-hour startup period. Your CGM readings may not be
accurate if you enter only 1 BG value.
• BG values must be within 40 – 400 mg/dL and must have been
taken within the last 5 minutes. If there is a delay in entering the BG
values, it may impact the accuracy of your CGM readings.
• You may continue to be reminded to enter another BG value(s) if
one or both of the BG values you have entered is/are not accepted.
The reminder will re-appear until both BG values are accepted and
startup calibration is successful.
• You must enter at least one fingerstick BG value every 12 hours for
the calibration update.
• BG values must be within 40 – 400 mg/dL and must have been
taken within the last 5 minutes.
• You may continue to be reminded to enter another BG value(s) if
the one you entered is not accepted. The reminder will re-appear
until the BG value is accepted and calibration update/recalibration
is successful.
• Your pump and Sensor/Transmitter may not be communicating.
Make sure the devices are within RF range. Check to see if the
or
on the CGM Data or Trend screen. DO NOT enter fingerstick BG
values for startup calibration or calibration update/recalibration
if or
take about 10 minutes for your pump and Sensor/Transmitter to
resume communication. Wait 10 minutes to see if the devices start
communicating and then enter a new fingerstick BG value.
• BG values must be within 40 – 400 mg/dL and must have been
taken within the last 5 minutes.
• If your pump and Sensor/Transmitter are communicating, and
you continue to be prompted for additional fingerstick BG values,
contact Customer Service for assistance.
SUGGESTED SOLUTION
symbol appears in place of your current CGM reading
appears. If you were out of RF range, it may
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