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Cisco ONS 15454 Troubleshooting Guide
Product and Documentation Release 8.5
November 2009
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Text Part Number: 78-18107-01

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   Summary of Contents for Cisco ONS 15454

  • Page 1

    Cisco ONS 15454 Troubleshooting Guide Product and Documentation Release 8.5 November 2009 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: 78-18107-01...

  • Page 2

    You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: •...

  • Page 3

    1.2.2 Perform a Hairpin Test on a Source-Node Electrical Port (West to East) 1-15 Create the Hairpin Circuit on the Source-Node Electrical Port 1-15 Test and Delete the Electrical Port Hairpin Circuit 1-16 Test the Standby Cross-Connect Card 1-16 Cisco ONS 15454 Troubleshooting Guide, R8.5 November 2009...

  • Page 4

    Test and Clear the DS-3, DS3N-12, DS3i-N-12, or EC1 Port Terminal Loopback 1-42 Create the Terminal Loopback on a Source DS3E or DS3XM Port 1-43 Test and Clear the DS3E or DS3XM Port Terminal Loopback Circuit 1-44 Test the Source Electrical Card 1-45 Cisco ONS 15454 Troubleshooting Guide, R8.5 November 2009...

  • Page 5

    1.5.1 Perform a Facility Loopback on a Source-Node Ethernet Port 1-69 Create the Facility Loopback on the Source-Node Ethernet Port 1-70 Test and Clear the Facility Loopback Circuit 1-70 Test the Ethernet Card 1-71 Cisco ONS 15454 Troubleshooting Guide, R8.5 November 2009...

  • Page 6

    Create the Terminal Loopback on a Source-Node FC_MR Port 1-97 Test and Clear the FC_MR Port Terminal Loopback Circuit 1-98 Test the FC_MR Card 1-98 1.6.3 Create a Facility Loopback on an Intermediate-Node FC_MR Port 1-99 Cisco ONS 15454 Troubleshooting Guide, R8.5 November 2009...

  • Page 7

    Reconfigure the PC Operating System Java Plug-in Control Panel 1-117 Reconfigure the Browser 1-118 1.9.7 Unable to Verify the NIC Connection on Your PC 1-118 1.9.8 Verify PC Connection to the ONS 15454 (ping) 1-119 Cisco ONS 15454 Troubleshooting Guide, R8.5 November 2009...

  • Page 8

    1.11.1 OC-N Circuit Transitions to Partial State 1-135 View the State of OC-N Circuit Nodes 1-135 1.11.2 AIS-V on DS3XM-6 or DS3XM-12 Unused VT Circuits 1-136 Clear AIS-V on DS3XM-6 or DS3XM-12 Unused VT Circuits 1-136 Cisco ONS 15454 Troubleshooting Guide, R8.5 viii November 2009...

  • Page 9

    1.11.4 Unable to Create Circuit From DS-3 Card to DS3XM-6 or DS3XM-12 Card 1-137 1.11.5 DS-3 Card Does Not Report AIS-P From External Equipment 1-137 1.11.6 OC-3 and DCC Limitations 1-138 1.11.7 ONS 15454 Switches Timing Reference 1-138 1.11.8 Holdover Synchronization Alarm 1-138 1.11.9 Free-Running Synchronization Mode 1-139 1.11.10 Daisy-Chained BITS Not Functioning...

  • Page 10

    Clear the APSMM Alarm 2-45 2.7.21 APS-PRIM-FAC 2-45 Clear the APS-PRIM-FAC Condition 2-45 2.7.22 APS-PRIM-SEC-MISM 2-46 Clear the APS-PRIM-SEC-MISM Alarm 2-46 2.7.23 AS-CMD 2-46 Clear the AS-CMD Condition 2-46 2.7.24 AS-MT 2-47 Cisco ONS 15454 Troubleshooting Guide, R8.5 November 2009...

  • Page 11

    2.7.43 BAT-FAIL 2-56 Clear the BAT-FAIL Alarm 2-56 2.7.44 BERT-ENBL 2-56 2.7.45 BERT-SYNC-FAIL 2-56 2.7.46 BKUPMEMP 2-56 Clear the BKUPMEMP Alarm 2-57 2.7.47 BLSROSYNC 2-57 2.7.48 BLSR-SW-VER-MISM 2-57 Clear the BLSR-SW-VER-MISM Alarm 2-58 Cisco ONS 15454 Troubleshooting Guide, R8.5 November 2009...

  • Page 12

    Clear the CONTBUS-IO-B Alarm 2-71 2.7.68 CPP-INCAPABLE 2-72 Clear the CPP-INCAPABLE Alarm 2-72 2.7.69 CTNEQPT-MISMATCH 2-72 Clear the CTNEQPT-MISMATCH Condition 2-73 2.7.70 CTNEQPT-PBPROT 2-73 Clear the CTNEQPT-PBPROT Alarm 2-73 2.7.71 CTNEQPT-PBWORK 2-74 Cisco ONS 15454 Troubleshooting Guide, R8.5 November 2009...

  • Page 13

    Clear the EQPT-DIAG Alarm 2-86 2.7.90 EQPT-MISS 2-87 Clear the EQPT-MISS Alarm 2-87 2.7.91 ERFI-P-CONN 2-87 Clear the ERFI-P-CONN Condition 2-87 2.7.92 ERFI-P-PAYLD 2-88 Clear the ERFI-P-PAYLD Condition 2-88 2.7.93 ERFI-P-SRVR 2-88 Cisco ONS 15454 Troubleshooting Guide, R8.5 xiii November 2009...

  • Page 14

    2.7.109 FC-DE-NES 2-100 Clear the FC-DE-NES Alarm 2-101 2.7.110 FC-NO-CREDITS 2-101 Clear the FC-NO-CREDITS Alarm 2-101 2.7.111 FDI 2-102 2.7.112 FE-AIS 2-102 Clear the FE-AIS Condition 2-102 2.7.113 FEC-MISM 2-103 2.7.114 FE-DS1-MULTLOS 2-103 Cisco ONS 15454 Troubleshooting Guide, R8.5 November 2009...

  • Page 15

    2-111 2.7.131 FEPRLF 2-111 Clear the FEPRLF Alarm on a Four-Fiber BLSR 2-111 2.7.132 FIBERTEMP-DEG 2-111 2.7.133 FORCED-REQ 2-112 Clear the FORCED-REQ Condition 2-112 2.7.134 FORCED-REQ-RING 2-112 Clear the FORCED-REQ-RING Condition 2-112 Cisco ONS 15454 Troubleshooting Guide, R8.5 November 2009...

  • Page 16

    2.7.157 HELLO 2-120 Clear the HELLO Alarm 2-121 2.7.158 HIBATVG 2-121 Clear the HIBATVG Alarm 2-121 2.7.159 HI-CCVOLT 2-121 Clear the HI-CCVOLT Condition 2-122 2.7.160 HI-LASERBIAS 2-122 Clear the HI-LASERBIAS Alarm 2-122 Cisco ONS 15454 Troubleshooting Guide, R8.5 November 2009...

  • Page 17

    2-135 Clear the KB-PASSTHR Condition 2-135 2.7.179 KBYTE-APS-CHAN-FAIL 2-135 Clear the KBYTE-APS-CHAN-FAIL Alarm 2-136 2.7.180 LAN-POL-REV 2-136 Clear the LAN-POL-REV Condition 2-136 2.7.181 LASER-APR 2-136 2.7.182 LASERBIAS-DEG 2-137 2.7.183 LASERBIAS-FAIL 2-137 Cisco ONS 15454 Troubleshooting Guide, R8.5 xvii November 2009...

  • Page 18

    2-149 2.7.203 LOF (E1) 2-149 Clear the LOF (E1) Alarm 2-150 2.7.204 LOF (EC1) 2-150 Clear the LOF (EC1) Alarm 2-151 2.7.205 LOF (OCN) 2-151 Clear the LOF (OCN) Alarm 2-151 Cisco ONS 15454 Troubleshooting Guide, R8.5 xviii November 2009...

  • Page 19

    2.7.224 LOS (ISC) 2-164 2.7.225 LOS (MSUDC) 2-164 2.7.226 LOS (OCN) 2-164 Clear the LOS (OCN) Alarm 2-165 2.7.227 LOS (OTS) 2-166 2.7.228 LOS (TRUNK) 2-166 2.7.229 LOS-O 2-166 2.7.230 LOS-P (OCH) 2-166 Cisco ONS 15454 Troubleshooting Guide, R8.5 November 2009...

  • Page 20

    Clear the LPBKTERMINAL (E1) Condition 2-174 2.7.252 LPBKTERMINAL (EC1) 2-175 Clear the LPBKTERMINAL (EC1) Condition 2-175 2.7.253 LPBKTERMINAL (ESCON) 2-175 2.7.254 LPBKTERMINAL (FC) 2-175 2.7.255 LPBKTERMINAL (FCMR) 2-175 Clear the LPBKTERMINAL (FCMR) Condition 2-176 Cisco ONS 15454 Troubleshooting Guide, R8.5 November 2009...

  • Page 21

    2.7.275 MEA (PPM) 2-185 2.7.276 MEA (SHELF) 2-185 2.7.277 MEM-GONE 2-185 2.7.278 MEM-LOW 2-186 2.7.279 MFGMEM 2-186 Clear the MFGMEM Alarm 2-186 2.7.280 MS-DEG 2-187 2.7.281 MS-EXC 2-187 2.7.282 MT-OCHNC 2-187 2.7.283 NO-CONFIG 2-187 Cisco ONS 15454 Troubleshooting Guide, R8.5 November 2009...

  • Page 22

    2.7.311 OTUK-SD 2-192 2.7.312 OTUK-SF 2-192 2.7.313 OTUK-TIM 2-192 2.7.314 OUT-OF-SYNC 2-192 2.7.315 PARAM-MISM 2-193 2.7.316 PDI-P 2-193 Clear the PDI-P Condition 2-194 2.7.317 PEER-NORESPONSE 2-194 Clear the PEER-NORESPONSE Alarm 2-195 Cisco ONS 15454 Troubleshooting Guide, R8.5 xxii November 2009...

  • Page 23

    Clear the RFI-L Condition 2-204 2.7.337 RFI-P 2-205 Clear the RFI-P Condition 2-205 2.7.338 RFI-V 2-205 Clear the RFI-V Condition 2-206 2.7.339 RING-ID-MIS 2-206 Clear the RING-ID-MIS Alarm 2-207 2.7.340 RING-MISMATCH 2-207 Cisco ONS 15454 Troubleshooting Guide, R8.5 xxiii November 2009...

  • Page 24

    2.7.360 SD-L (TRUNK) 2-220 2.7.361 SD-P 2-220 Clear the SD-P Condition 2-221 2.7.362 SD-V 2-221 Clear the SD-V Condition 2-221 2.7.363 SF (DS1, DS3) 2-222 Clear the SF (DS1, DS3) Condition 2-222 Cisco ONS 15454 Troubleshooting Guide, R8.5 xxiv November 2009...

  • Page 25

    Clear the SSM-FAIL Alarm 2-232 2.7.385 SSM-LNC 2-233 2.7.386 SSM-OFF 2-233 Clear the SSM-OFF Condition 2-233 2.7.387 SSM-PRC 2-233 2.7.388 SSM-PRS 2-234 2.7.389 SSM-RES 2-234 2.7.390 SSM-SDH-TN 2-234 2.7.391 SSM-SETS 2-234 2.7.392 SSM-SMC 2-234 Cisco ONS 15454 Troubleshooting Guide, R8.5 November 2009...

  • Page 26

    2.7.413 TIM 2-244 Clear the TIM Alarm 2-244 2.7.414 TIM-MON 2-245 Clear the TIM-MON Alarm 2-245 2.7.415 TIM-P 2-245 Clear the TIM-P Alarm 2-246 2.7.416 TIM-S 2-246 Clear the TIM-S Alarm 2-246 Cisco ONS 15454 Troubleshooting Guide, R8.5 xxvi November 2009...

  • Page 27

    2.7.434 VCG-DOWN 2-256 Clear the VCG-DOWN Condition 2-256 2.7.435 VOA-HDEG 2-256 2.7.436 VOA-HFAIL 2-257 2.7.437 VOA-LDEG 2-257 2.7.438 VOA-LFAIL 2-257 2.7.439 VOLT-MISM 2-257 Clear the VOLT-MISM Condition 2-257 2.7.440 VT-SQUELCH-L 2-257 Cisco ONS 15454 Troubleshooting Guide, R8.5 xxvii November 2009...

  • Page 28

    Clear a BLSR External Switching Command 2-269 2.9.3 CTC Card Resetting and Switching 2-270 Reset a Traffic Card in CTC 2-270 Reset an Active TCC2/TCC2P Card and Activate the Standby Card 2-270 Cisco ONS 15454 Troubleshooting Guide, R8.5 xxviii November 2009...

  • Page 29

    3.2 Trouble Notifications 3.2.1 Condition Characteristics 3.2.2 Condition States 3.3 Transient Conditions 3.3.1 ADMIN-DISABLE 3.3.2 ADMIN-DISABLE-CLR 3.3.3 ADMIN-LOCKOUT 3.3.4 ADMIN-LOCKOUT-CLR 3.3.5 ADMIN-LOGOUT 3.3.6 ADMIN-SUSPEND 3.3.7 ADMIN-SUSPEND-CLR 3.3.8 AUD-ARCHIVE-FAIL 3.3.9 AUTOWDMANS 3.3.10 BLSR-RESYNC Cisco ONS 15454 Troubleshooting Guide, R8.5 xxix November 2009...

  • Page 30

    3.3.31 RMON-ALARM 3.3.32 RMON-RESET 3.3.33 SFTWDOWN-FAIL 3.3.34 USER-LOCKOUT 3.3.35 USER-LOGIN 3.3.36 USER-LOGOUT 3.3.37 WORK-QUEUE-FULL 3-10 3.3.38 WKSWBK 3-10 3.3.39 WKSWPR 3-10 3.3.40 WTR-SPAN 3-10 Error Messages C H A P T E R Cisco ONS 15454 Troubleshooting Guide, R8.5 November 2009...

  • Page 31

    Facility Loopback Path to a Destination-Node OC-N Port 1-63 Figure 1-29 Terminal Loopback Path to a Destination-Node OC-N Port 1-66 Figure 1-30 Facility Loopback on a Circuit Source Ethernet Port 1-69 Cisco ONS 15454 Troubleshooting Guide, R8.5 xxxi November 2009...

  • Page 32

    LAN Cable Layout 1-143 Figure 1-54 Cross-Over Cable Layout 1-143 Figure 1-55 GBICs 1-144 Figure 2-1 Shelf LCD Panel 2-50 Figure 2-2 Shelf LCD Panel 2-125 Figure 4-1 Error Dialog Box Cisco ONS 15454 Troubleshooting Guide, R8.5 xxxii November 2009...

  • Page 33

    Table 2-4 ONS 15454 NA Conditions List Table 2-5 ONS 15454 NR Conditions List 2-10 Table 2-6 ONS 15454 Alarm and Condition Alphabetical List 2-11 Table 2-7 Alarm Logical Object Type Definitions 2-20 Table 2-8 Alarm List by Logical Object in Alarm Profile...

  • Page 34

    Tables Cisco ONS 15454 Troubleshooting Guide, R8.5 xxxiv November 2009...

  • Page 35: Revision History

    The terms "Unidirectional Path Switched Ring" and "UPSR" may appear in Cisco literature. These terms Note do not refer to using Cisco ONS 15xxx products in a unidirectional path switched ring configuration. Rather, these terms, as well as "Path Protected Mesh Network" and "PPMN," refer generally to Cisco's path protection feature, which may be used in any topological network configuration.

  • Page 36: Related Documentation

    This guide gives general troubleshooting instructions, alarm troubleshooting instructions, equipment replacement instructions, and a list of error messages that apply to the ONS 15454. This information is contained in four chapters. Use this guide in conjunction with the appropriate publications listed in the Related Documentation section.

  • Page 37

    Provides card, node, and network-level reference information, including specifications and network element defaults. Cisco ONS 15454 DWDM Procedure Guide • Provides procedures to install, turn-up, test, and maintain an ONS 15454 ANSI (SONET) or ETSI (SDH) shelf in a DWDM network. Cisco ONS 15454 DWDM Reference Manual •...

  • Page 38

    Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia vammoja. Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien lausuntonumeroiden avulla. SÄILYTÄ NÄMÄ OHJEET Cisco ONS 15454 Troubleshooting Guide, R8.5 xxxviii November 2009...

  • Page 39

    Utilize o número da instrução fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham este dispositivo. GUARDE ESTAS INSTRUÇÕES Cisco ONS 15454 Troubleshooting Guide, R8.5 xxxix November 2009...

  • Page 40

    Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning. SPARA DESSA ANVISNINGAR Cisco ONS 15454 Troubleshooting Guide, R8.5 November 2009...

  • Page 41

    Brug erklæringsnummeret efter hver advarsel for at finde oversættelsen i de oversatte advarsler, der fulgte med denne enhed. GEM DISSE ANVISNINGER Cisco ONS 15454 Troubleshooting Guide, R8.5 November 2009...

  • Page 42

    Preface Cisco ONS 15454 Troubleshooting Guide, R8.5 xlii November 2009...

  • Page 43

    For safety and warning information, refer to the Cisco Optical Transport Products Safety and Compliance Information document that accompanied the product. This publication describes the international agency compliance and safety information for the Cisco ONS 15454 system. It also includes translations of the safety warnings that appear in the ONS 15454 system documentation.

  • Page 44

    Obtaining Documentation and Submitting a Service Request For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html...

  • Page 45: General Troubleshooting

    The terms "Unidirectional Path Switched Ring" and "UPSR" may appear in Cisco literature. These terms Note do not refer to using Cisco ONS 15xxx products in a unidirectional path switched ring configuration. Rather, these terms, as well as "Path Protected Mesh Network" and "PPMN," refer generally to Cisco's path protection feature, which may be used in any topological network configuration.

  • Page 46

    Use loopbacks and hairpin circuits to test newly created SONET circuits before running live traffic or to logically locate the source of a network failure. All ONS 15454 electrical cards, OC-N cards, G-Series Ethernet cards, and FC_MR-4 cards allow loopbacks and hairpin test circuits. Other cards do not allow...

  • Page 47

    Ensuring a second DCC is not necessary if you are directly connected to the ONS 15454 containing the loopback OC-N card.

  • Page 48

    AIS signal upstream and downstream unless there is a service-affecting defect that causes an AIS signal to be injected. For more information about placing ports into alternate states for testing, refer to the “Change Card Settings” chapter in the Cisco ONS 15454 Procedure Guide.

  • Page 49

    General Troubleshooting 1.1.2 Terminal Loopbacks FC_MR-4 card facility loopbacks behave differently from other ONS 15454 cards. With a client-side facility loopback, the client port service state is OOS-MA,LPBK & MT; however the remaining client and trunk ports can be in any other service state. For cards in a trunk-side facility loopback, the trunk port service state is OOS-MA,LPBK &...

  • Page 50

    OC-N Test Set 1.1.2.2 ONS 15454 Card Behavior ONS 15454 terminal port loopbacks can either terminate or bridge the signal. In the ONS 15454 system, all optical, electrical, Ethernet, and FC_MR-4 terminal loopbacks are terminated as shown in Table 1-2.

  • Page 51

    Test Set G-Series Ethernet cards placed in terminal loopback have different performance monitoring behaviors from other ONS 15454 cards. (For more information about performance monitoring counters, see the “Performance Monitoring” chapter in the Cisco ONS 15454 Reference Manual.) Setting a terminal loopback on the G-Series Ethernet card might not stop the Tx Packets counter or the Rx Packet counters on the CTC card-level view Performance >...

  • Page 52

    AIS signal upstream and downstream unless there is a service-affecting defect that also causes an AIS signal to be injected. For more information about placing ports into alternate states for testing, refer to the “Change Card Settings” chapter of the Cisco ONS 15454 Procedure Guide.

  • Page 53

    A facility loopback on the destination-node electrical port A hairpin on the destination-node electrical port An XC loopback on the source-node OC-N STS (carrying the electrical circuit) A terminal loopback on the source-node electrical port Cisco ONS 15454 Troubleshooting Guide, R8.5 November 2009...

  • Page 54

    Note Facility loopbacks require on-site personnel. ONS 15454 DS-3 terminal loopbacks do not transmit an AIS in the direction away from the loopback. Note Instead of AIS, a continuance of the signal transmitted into the loopback is provided. A DS3/EC1-48 card can be provisioned to transmit AIS for a terminal loopback if desired.

  • Page 55

    DSx panel for the port you are testing. The Tx and Rx terminals connect to the same port. Adjust the test set accordingly. (For specific procedures to use the test set equipment, consult the Step 2 manufacturer.) Cisco ONS 15454 Troubleshooting Guide, R8.5 1-11 November 2009...

  • Page 56

    Step 6 the port being tested. Click Apply. Step 7 Step 8 Click Yes in the confirmation dialog box. Complete the “Test the Electrical Cabling” procedure on page 1-13. Step 9 Cisco ONS 15454 Troubleshooting Guide, R8.5 1-12 November 2009...

  • Page 57

    If the test set indicates a good circuit, the problem was probably the defective card. Return the defective Step 3 card to Cisco through the Return Materials Authorization (RMA) process. Contact Cisco Technical Support at 1 800 553-2447. Complete the “Physically Replace a Traffic Card”...

  • Page 58

    Remove and reinstall the EIA to ensure a proper seating: Step 1 Remove the lower backplane cover. Loosen the five screws that secure it to the ONS 15454 and pull it away from the shelf assembly. Loosen the nine perimeter screws that hold the EIA panel in place.

  • Page 59

    DS-N OC-N OC-N DS-N Test Set The ONS 15454 does not support simplex operation on the cross-connect card. Two cross-connect cards Note of the same type must be installed for each node. Hairpin loopbacks require on-site personnel. Note Complete the “Create the Hairpin Circuit on the Source-Node Electrical Port”...

  • Page 60

    Determine the standby cross-connect card. On both the physical node and the CTC node view window, the standby cross-connect ACT/SBY LED is amber and the active card ACT/SBY LED is green. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-16 November 2009...

  • Page 61

    ACT/SBY LED is amber and the active card ACT/SBY LED is green. In node view, select the Maintenance > Cross-Connect > Cards tabs. From the Cross-Connect Cards menu, choose Switch. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-17 November 2009...

  • Page 62

    Step 2 If the test set indicates a faulty circuit, the problem is probably the defective card. Return the defective Step 3 card to Cisco through the RMA process. Contact Cisco Technical Support at 1 800 553-2447 and proceed to Step 4.

  • Page 63

    Click the check box in the XC Loopback column for the port being tested. Check Apply. Click Yes in the confirmation dialog box. Complete the “Test and Clear the XC Loopback Circuit” procedure on page 1-20. Step 5 Cisco ONS 15454 Troubleshooting Guide, R8.5 1-19 November 2009...

  • Page 64

    ACT/SBY LED is amber and the active card ACT/SBY LED is green. In the node view, select the Maintenance > Cross-Connect > Card tabs. In the Cross-Connect Cards area, click Switch. Click Yes in the Confirm Switch dialog box. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-20 November 2009...

  • Page 65

    Step 2 If the test set indicates a faulty circuit, the problem is probably the defective card. Return the defective Step 3 card to Cisco through the RMA process. Contact Cisco Technical Support at 1 800 553-2447 and proceed to Step 4.

  • Page 66

    Caution Force switch to the target loopback port. For more information about these operations, refer to the “Maintain the Node” chapter in the Cisco ONS 15454 Procedure Guide. Caution In terminal loopback mode, DS3E-12 card does not support sending AIS toward the line side while looping back traffic at the same time, though NE defaults are the same.

  • Page 67

    General Troubleshooting 1.2.4 Perform a Terminal Loopback on a Destination Electrical Port (West to East) ONS 15454 DS-3 terminal loopbacks do not transmit an AIS in the direction away from the loopback. Note Instead of AIS, a continuance of the signal transmitted into the loopback is provided. A DS3/EC1-48 card can be provisioned to transmit AIS for a terminal loopback if desired.

  • Page 68

    Choose the loopback circuit being tested. Click Delete. Click Yes in the Delete Circuits dialog box. Do not check any check boxes. Complete the “Test the Destination Electrical Card” procedure on page 1-27. Step 10 Cisco ONS 15454 Troubleshooting Guide, R8.5 1-24 November 2009...

  • Page 69

    Note a loopback setup. The condition clears when you remove the loopback. ONS 15454 DS-3 terminal loopbacks do not transmit an AIS in the direction away from the Note loopback. Instead of AIS, a continuance of the signal transmitted into the loopback is provided.

  • Page 70

    Choose the loopback circuit being tested. Click Delete. Click Yes in the Delete Circuits dialog box. Do not check any check boxes. Step 10 Complete the “Test the Destination Electrical Card” procedure on page 1-27. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-26 November 2009...

  • Page 71

    If the test set indicates a good circuit, the problem was probably the defective card. Return the defective Step 3 card to Cisco through the RMA process. Contact Cisco Technical Support at 1 800 553-2447. Complete the “Physically Replace a Traffic Card” procedure on page 2-273...

  • Page 72

    Note Note ONS 15454 DS-3 terminal loopbacks do not transmit an AIS in the direction away from the loopback. Instead of AIS, a continuance of the signal transmitted into the loopback is provided. A DS3/EC1-48 card can be provisioned to transmit AIS for a terminal loopback if desired.

  • Page 73

    In CTC node view, double-click the card to open the card view. Step 2 For any of these cards, click the Maintenance > DS3 tabs. Step 3 The DS-3 Admin State is the basis of the DS-1 Derived State. Note Cisco ONS 15454 Troubleshooting Guide, R8.5 1-29 November 2009...

  • Page 74

    Replace the suspected bad cabling (from the test set to the DSx panel or the EIA ports) with known-good Step 1 cable. For instructions, refer to the “Install Cards and Fiber-Optic Cable” chapter in the Cisco ONS 15454 Procedure Guide. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-30 November 2009...

  • Page 75

    Step 2 If the test set indicates a good circuit, the problem was probably the defective card. Return the defective Step 3 card to Cisco through the RMA process. Contact Cisco Technical Support at 1 800 553-2447. Complete the “Physically Replace a Traffic Card” procedure on page 2-273 for the faulty card.

  • Page 76

    Remove and reinstall the EIA to ensure a proper seating: Step 1 Remove the lower backplane cover. Loosen the five screws that secure it to the ONS 15454 and pull it away from the shelf assembly. Loosen the nine perimeter screws that hold the EIA panel in place.

  • Page 77

    DS-N OC-N DS-N OC-N Test Set The ONS 15454 does not support simplex operation on the cross-connect card. Two cross-connect cards Note of the same type must be installed for each node. Hairpin loopbacks require on-site personnel. Note Complete the “Create the Hairpin Circuit on the Destination-Node Port”...

  • Page 78

    Determine the standby cross-connect card. On both the physical node and the CTC node view window, the standby cross-connect ACT/SBY LED is amber and the active card ACT/SBY LED is green. Position the cursor over the standby cross-connect card. Right-click and choose RESET CARD. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-34 November 2009...

  • Page 79

    ACT/SBY LED is amber and the active card ACT/SBY LED is green. In node view, select the Maintenance > Cross-Connect > Cards tabs. From the Cross-Connect Cards menu, choose Switch. Click Yes in the Confirm Switch dialog box. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-35 November 2009...

  • Page 80

    Step 2 If the test set indicates a faulty circuit, the problem is probably the defective card. Return the defective Step 3 card to Cisco through the RMA process. Contact Cisco Technical Support at 1 800 553-2447 and proceed to Step 4.

  • Page 81

    Check the XC Loopback column check box for the port being tested. Click Apply. Click Yes in the confirmation dialog box. Complete the “Test and Clear the XC Loopback Circuit” procedure on page 1-38. Step 5 Cisco ONS 15454 Troubleshooting Guide, R8.5 1-37 November 2009...

  • Page 82

    ACT/SBY LED is amber and the active card ACT/SBY LED is green. In the node view, select the Maintenance > Cross-Connect > Cards tabs. In the Cross-Connect Cards area, click Switch. Click Yes in the Confirm Switch dialog box. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-38 November 2009...

  • Page 83

    Step 2 If the test set indicates a faulty circuit, the problem is probably the defective card. Return the defective Step 3 card to Cisco through the RMA process. Contact Cisco Technical Support at 1 800 553-2447 and proceed to Step 4.

  • Page 84

    Clearing” section on page 2-262 for basic instructions. For more information about these operations, refer to the “Maintain the Node” chapter in the Cisco ONS 15454 Procedure Guide. In terminal loopback mode, DS3E-12 card does not support sending AIS toward the line side while Caution looping back traffic at the same time, though NE defaults are the same.

  • Page 85

    General Troubleshooting 1.2.8 Perform a Terminal Loopback on a Source-Node Electrical Port (East to West) ONS 15454 DS-3 terminal loopbacks do not transmit an AIS in the direction away from the loopback. Note Instead of AIS, a continuance of the signal transmitted into the loopback is provided. A DS3/EC1-48 card can be provisioned to transmit AIS for a terminal loopback if desired.

  • Page 86

    Choose the loopback circuit being tested. Click Delete. Click Yes in the Delete Circuits dialog box. Do not check any check boxes. Complete the “Test the Source Electrical Card” procedure on page 1-45. Step 10 Cisco ONS 15454 Troubleshooting Guide, R8.5 1-42 November 2009...

  • Page 87

    Note a loopback setup. The condition clears when you remove the loopback. ONS 15454 DS-3 terminal loopbacks do not transmit an AIS in the direction away from the loopback. Note Instead of AIS, a continuance of the signal transmitted into the loopback is provided. A DS3/EC1-48 card can be provisioned to transmit AIS for a terminal loopback if desired.

  • Page 88

    Choose the loopback circuit being tested. Click Delete. Click Yes in the Delete Circuits dialog box. Do not check any check boxes. Complete the “Test the Source Electrical Card” procedure on page 1-45. Step 10 Cisco ONS 15454 Troubleshooting Guide, R8.5 1-44 November 2009...

  • Page 89

    If the test set indicates a good circuit, the problem was probably the defective card. Return the defective Step 3 card to Cisco through the RMA process. Contact Cisco Technical Support at 1 800 553-2447. Complete the “Physically Replace a Traffic Card” procedure on page 2-273...

  • Page 90

    Selecting line loop code inserts a line loop activate FEAC in the CBIT overhead transmitting to the connected facility. This code initiates a loopback from the facility to the ONS 15454. Selecting No Code sends a line-loop-deactivate FEAC code to the connected equipment, which will remove the loopback.

  • Page 91

    DS-1 lines it contains are not restricted from terminal or facility loopbacks. 1.3.4 FEAC Alarms When an ONS 15454 port receives an activation code for a FEAC loopback, it raises the “LPBKDS3FEAC” condition on page 2-168. The condition clears when the port receives the command to deactivate the FEAC loopback.

  • Page 92

    Choose Facility from the Loopback Type column for the port being tested. If this is a multiport card, Step 5 select the appropriate row for the desired port. Step 6 Click Apply. Step 7 Click Yes in the confirmation dialog box. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-48 November 2009...

  • Page 93

    Step 2 If the test set indicates a good circuit, the problem was probably the defective card. Return the defective Step 3 card to Cisco through the RMA process. Contact Cisco Technical Support at 1 800 553-2447. Step 4 Complete the “Physically Replace a Traffic Card”...

  • Page 94

    “Create the Terminal Loopback on a Source-Node Optical Port” procedure on page 1-50. Create the Terminal Loopback on a Source-Node Optical Port Step 1 Connect an optical test set to the port you are testing: Cisco ONS 15454 Troubleshooting Guide, R8.5 1-50 November 2009...

  • Page 95

    Select Terminal from the Loopback Type column. If this is a multiport card, select the row appropriate for the desired port. Click Apply. Click Yes in the confirmation dialog box. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-51 November 2009...

  • Page 96

    Step 3 If the test set indicates a good circuit, the problem was probably the defective card. Return the defective card to Cisco through the RMA process. Contact Cisco Technical Support at 1 800 553-2447. Complete the “Physically Replace a Traffic Card” procedure on page 2-273 for the defective card.

  • Page 97

    “Create the XC Loopback on the Source-Node Optical Port” procedure on page 1-53. Create the XC Loopback on the Source-Node Optical Port Connect an optical test set to the port you are testing: Step 1 Cisco ONS 15454 Troubleshooting Guide, R8.5 1-53 November 2009...

  • Page 98

    In card view, click the Maintenance > Loopback > SONET STS tabs. Uncheck the check box in the XC Loopback column for the circuit being tested. Click Apply. Click Yes in the confirmation dialog box. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-54 November 2009...

  • Page 99

    XC loopback circuit: Click the Circuits tab. Choose the XC loopback circuit being tested. Click Delete. Click Yes in the Delete Circuits dialog box. Do not check any check boxes. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-55 November 2009...

  • Page 100

    Step 2 If the test set indicates a faulty circuit, the problem is probably the defective card. Return the defective Step 3 card to Cisco through the RMA process. Contact Cisco Technical Support at 1 800 553-2447 and proceed to Step 4.

  • Page 101

    In the Circuit Creation dialog box, choose the type, such as STS, and number, such as 1. Click Next. In the next Circuit Creation dialog box, give the circuit an easily identifiable name such as OCN1toOCN3. Leave the Bidirectional check box checked. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-57 November 2009...

  • Page 102

    Choose None from the Loopback Type column for the port being tested. Choose the appropriate state (IS; OOS,DSBLD; OOS,MT; IS,AINS) from the Admin State column for the port being tested. Click Apply. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-58 November 2009...

  • Page 103

    If the test set indicates a good circuit, the problem was probably the defective card. Return the defective Step 3 card to Cisco through the RMA process. Contact Cisco Technical Support at 1 800 553-2447. Complete the “Physically Replace a Traffic Card” procedure on page 2-273 for the faulty card.

  • Page 104

    Use CTC to set up the terminal loopback on the test port: Step 3 In node view, click the Circuits tab and click Create. In the Circuit Creation dialog box, choose the type, such as STS, and number, such as 1. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-60 November 2009...

  • Page 105

    If the test set indicates a good circuit, no further testing is necessary on the loopback circuit. Clear the Step 3 terminal loopback from the port: Double-click the intermediate-node card with the terminal loopback to open the card view. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-61 November 2009...

  • Page 106

    Step 3 If the test set indicates a good circuit, the problem was probably the defective card. Return the defective card to Cisco through the RMA process. Contact Cisco Technical Support at 1 800 553-2447. Complete the “Physically Replace a Traffic Card” procedure on page 2-273 for the defective card.

  • Page 107

    In the Circuit Creation dialog box, choose the type, such as STS, and number, such as 1. Click Next. In the next Circuit Creation dialog box, give the circuit an easily identifiable name such as OCN1toOCN5. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-63 November 2009...

  • Page 108

    Click the Maintenance > Loopback > Port tabs. Choose None from the Loopback Type column for the port being tested. Choose the appropriate state (IS; OOS,DSBLD; OOS,MT; IS,AINS) from the Admin State column for the port being tested. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-64 November 2009...

  • Page 109

    Step 3 If the test set indicates a good circuit, the problem was probably the defective card. Return the defective card to Cisco through the RMA process. Contact Cisco Technical Support at 1 800 553-2447. Complete the “Physically Replace a Traffic Card” procedure on page 2-273 for the faulty card.

  • Page 110

    Leave the Bidirectional check box checked. Click Next. In the Circuit Creation source dialog box, select the same Node, card Slot, Port, and STS (or VT) where the test set is connected. Click Next. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-66 November 2009...

  • Page 111

    Select the appropriate state (IS; OOS,DSBLD; OOS,MT; IS,AINS) in the Admin State column for the port being tested. Click Apply. Click Yes in the confirmation dialog box. Clear the terminal loopback circuit: Step 4 Click the Circuits tab. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-67 November 2009...

  • Page 112

    If the test set indicates a good circuit, the problem was probably the defective card. Return the defective Step 3 card to Cisco through the RMA process. Contact Cisco Technical Support at 1 800 553-2447. Complete the “Physically Replace a Traffic Card” procedure on page 2-273 for the defective card.

  • Page 113

    Facility loopbacks require on-site personnel. Note Figure 1-30 Facility Loopback on a Circuit Source Ethernet Port Source Intermediate Destination ONS Node ONS Node ONS Node Ethernet Ethernet Ethernet Ethernet Ethernet Ethernet Test Set Cisco ONS 15454 Troubleshooting Guide, R8.5 1-69 November 2009...

  • Page 114

    Click the Maintenance > Loopback tabs. Choose None from the Loopback Type column for the port being tested. Choose the appropriate state (IS; OOS,DSBLD; OOS,MT) from the Admin State column for the port being tested. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-70 November 2009...

  • Page 115

    If the test set indicates a good circuit, the problem was probably the defective card. Return the defective Step 3 card to Cisco through the RMA process. Contact Cisco Technical Support at 1 800 553-2447. Complete the “Physically Replace a Traffic Card” procedure on page 2-273 for the faulty card.

  • Page 116

    Step 3 In node view, click the Circuits tab and click Create. In the Circuit Creation dialog box, choose the type, such as STS, and number, such as 1. Click Next. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-72 November 2009...

  • Page 117

    Click the Maintenance > Loopback tabs. Select None from the Loopback Type column for the port being tested. Select the appropriate state (IS; OOS,DSBLD; OOS,MT) in the Admin State column for the port being tested. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-73 November 2009...

  • Page 118

    Step 3 If the test set indicates a good circuit, the problem was probably the defective card. Return the defective card to Cisco through the RMA process. Contact Cisco Technical Support at 1 800 553-2447. Complete the “Physically Replace a Traffic Card” procedure on page 2-273 for the defective card.

  • Page 119

    OC-N OC-N CE-MR-10 Test Set Note The ONS 15454 does not support simplex operation on the cross-connect card. Two cross-connect cards of the same type must be installed for each node. Hairpin loopbacks require on-site personnel. Note Complete the “Create the Hairpin Circuit on the Source-Node Ethernet Port” procedure on page 1-75.

  • Page 120

    Right-click and choose RESET CARD. Click Yes in the confirmation dialog box. Initiate an external switching command (side switch) on the cross-connect cards before you retest the Step 2 loopback circuit: Cisco ONS 15454 Troubleshooting Guide, R8.5 1-76 November 2009...

  • Page 121

    After the active cross-connect goes into standby mode, the original standby card becomes Note active and its ACT/SBY LED turns green. The former active card becomes standby and its ACT/SBY LED turns amber. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-77 November 2009...

  • Page 122

    If the test set indicates a faulty circuit, the problem is probably the defective card. Return the defective Step 3 card to Cisco through the RMA process. Contact Cisco Technical Support at 1 800 553-2447 and proceed to Step 4. If the test does not indicate a faulty circuit, proceed to Step 5.

  • Page 123

    Choose the node from the drop-down list in the Select Node dialog box and click OK. In node view, double-click the intermediate-node card that requires the loopback. Click the Maintenance > Loopback tabs. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-79 November 2009...

  • Page 124

    If the test set indicates a good circuit, the problem was probably the defective card. Return the defective Step 3 card to Cisco through the RMA process. Contact Cisco Technical Support at 1 800 553-2447. Complete the “Physically Replace a Traffic Card” procedure on page 2-273 for the faulty card.

  • Page 125

    Test Set Performing a loopback on an in-service circuit is service-affecting. Caution Note Terminal loopbacks require on-site personnel. Complete the “Create a Terminal Loopback on Intermediate-Node Ethernet Ports” procedure on page 1-82. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-81 November 2009...

  • Page 126

    Choose the node from the drop-down list in the Select Node dialog box and click OK. • In node view, double-click the card that requires the loopback. Click the Maintenance > Loopback tabs. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-82 November 2009...

  • Page 127

    If the test set indicates a good circuit, the problem was probably the defective card. Return the defective Step 3 card to Cisco through the RMA process. Contact Cisco Technical Support at 1 800 553-2447. Complete the “Physically Replace a Traffic Card” procedure on page 2-273 for the defective card.

  • Page 128

    Performing a loopback on an in-service circuit is service-affecting. Caution Facility loopbacks require on-site personnel. Note Complete the “Create the Facility Loopback on a Destination-Node Ethernet Port” procedure on page 1-85. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-84 November 2009...

  • Page 129

    In node view, double-click the card that requires the loopback. Click the Maintenance > Loopback tabs. Select OOS,MT from the Admin State column. If this is a multiport card, select the row appropriate for the desired port. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-85 November 2009...

  • Page 130

    If the test set indicates a good circuit, the problem was probably the defective card. Return the defective Step 3 card to Cisco through the RMA process. Contact Cisco Technical Support at 1 800 553-2447. Complete the “Physically Replace a Traffic Card” procedure on page 2-273 for the faulty card.

  • Page 131

    “Create the Terminal Loopback on a Destination-Node Ethernet Port” procedure on page 1-87. Create the Terminal Loopback on a Destination-Node Ethernet Port Connect an optical test set to the port you are testing: Step 1 Cisco ONS 15454 Troubleshooting Guide, R8.5 1-87 November 2009...

  • Page 132

    Select OOS,MT from the Admin State column. If this is a multiport card, select the row appropriate for the desired port. Select Terminal from the Loopback Type column. If this is a multiport card, select the row appropriate for the desired port. Click Apply. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-88 November 2009...

  • Page 133

    Step 3 If the test set indicates a good circuit, the problem was probably the defective card. Return the defective card to Cisco through the RMA process. Contact Cisco Technical Support at 1 800 553-2447. Complete the “Physically Replace a Traffic Card” procedure on page 2-273 for the defective card.

  • Page 134

    CE-MR-10 OC-N OC-N CE-MR-10 Test Set The ONS 15454 does not support simplex operation on the cross-connect card. Two cross-connect cards Note of the same type must be installed for each node. Note Hairpin loopbacks require on-site personnel. Complete the “Create the Hairpin Circuit on the Destination-Node Port”...

  • Page 135

    If the test set indicates a good circuit, no further testing is necessary with the hairpin circuit. Clear the Step 3 hairpin circuit: Click the Circuits tab. Choose the hairpin circuit being tested. Click Delete. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-91 November 2009...

  • Page 136

    If the test set indicates a faulty circuit, assume the cross-connect card is not causing the problem. Clear Step 4 the hairpin circuit: Click the Circuits tab. Choose the hairpin circuit being tested. Click Delete. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-92 November 2009...

  • Page 137

    If the test set indicates a faulty circuit, the problem is probably the defective card. Return the defective Step 3 card to Cisco through the RMA process. Contact Cisco Technical Support at 1 800 553-2447 and proceed to Step 4. If the test does not indicate a faulty circuit, proceed to Step 5.

  • Page 138

    Provision ports in the card view Provisioning > Pluggable Port Modules tab. For information about provisioning client ports, refer to the Cisco ONS 15454 Procedure Guide. The test sequence for your circuits will differ according to the type of circuit and network topology.

  • Page 139

    Step 3 If the test set indicates a good circuit, no further testing is necessary with the facility loopback. Clear the facility loopback: Click the Maintenance > Loopback tabs. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-95 November 2009...

  • Page 140

    If the test set indicates a good circuit, the problem was probably the defective card. Return the defective Step 3 card to Cisco through the RMA process. Contact Cisco Technical Support at 1 800 553-2447. Complete the “Physically Replace a Traffic Card” procedure on page 2-273 for the faulty card.

  • Page 141

    Click Apply. Step 7 Click Yes in the confirmation dialog box. Step 8 Complete the “Test and Clear the FC_MR Port Terminal Loopback Circuit” procedure on page 1-98. Step 9 Cisco ONS 15454 Troubleshooting Guide, R8.5 1-97 November 2009...

  • Page 142

    Resend test traffic on the loopback circuit with a known-good card. If the test set indicates a good circuit, the problem was probably the defective card. Return the defective Step 3 card to Cisco through the RMA process. Contact Cisco Technical Support at 1 800 553-2447. Step 4 Complete the “Physically Replace a Traffic Card”...

  • Page 143

    Step 5 the desired port. Step 6 Select Facility from the Loopback Type column. If this is a multiport card, select the row appropriate for the desired port. Click Apply. Step 7 Cisco ONS 15454 Troubleshooting Guide, R8.5 1-99 November 2009...

  • Page 144

    Step 2 If the test set indicates a good circuit, the problem was probably the defective card. Return the defective Step 3 card to Cisco through the RMA process. Contact Cisco Technical Support at 1 800 553-2447. Step 4 Complete the “Physically Replace a Traffic Card”...

  • Page 145

    Choose View > Go To Other Node from the menu bar. • Choose the node from the drop-down list in the Select Node dialog box and click OK. In node view, double-click the card that requires the loopback. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-101 November 2009...

  • Page 146

    If the test set indicates a good circuit, the problem was probably the defective card. Return the defective Step 3 card to Cisco through the RMA process. Contact Cisco Technical Support at 1 800 553-2447. Complete the “Physically Replace a Traffic Card” procedure on page 2-273 for the defective card.

  • Page 147

    Note manufacturer. If you just completed the “1.6.4 Create a Terminal Loopback on Intermediate-Node FC_MR Ports” procedure on page 1-101, leave the optical test set hooked up to the source-node port. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-103 November 2009...

  • Page 148

    “Physically Replace a Traffic Card” procedure on page 2-273 for the suspected bad card Step 1 and replace it with a known-good one. Step 2 Resend test traffic on the loopback circuit with a known-good card installed. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-104 November 2009...

  • Page 149

    Step 3 If the test set indicates a good circuit, the problem was probably the defective card. Return the defective card to Cisco through the RMA process. Contact Cisco Technical Support at 1 800 553-2447. Complete the “Physically Replace a Traffic Card” procedure on page 2-273 for the faulty card.

  • Page 150

    Double-click the intermediate-node card with the terminal loopback. Click the Maintenance > Loopback tabs. Select None from the Loopback Type column for the port being tested. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-106 November 2009...

  • Page 151

    If the test set indicates a good circuit, the problem was probably the defective card. Return the defective Step 3 card to Cisco through the RMA process. Contact Cisco Technical Support at 1 800 553-2447. Complete the “Physically Replace a Traffic Card” procedure on page 2-273 for the defective card.

  • Page 152

    A card LED lamp test determines whether card-level indication LEDs are operational. This diagnostic test is run as part of the initial ONS 15454 turn-up, during maintenance routines, or any time you question whether an LED is in working order. Maintenance or higher-level users can complete the following tasks to verify LED operation.

  • Page 153

    E-Series and ML-Series card-level LEDs illuminate during a lamp test, but the port-level LEDs do not. Note Note For information about the ML-Series card, refer to the Cisco ONS 15454 and Cisco ONS 15454 SDH Ethernet Card Software Feature and Configuration Guide. Step 1 Complete the “Verify General Card LED Operation”...

  • Page 154

    Cisco Technical Support for problem analysis. Complete the following task to off-load the diagnostics file. In addition to the machine-readable diagnostics file, the ONS 15454 also stores an audit trail of all Note system events such as user logins, remote logins, configuration, and changes. This audit trail is considered a record-keeping feature rather than a troubleshooting feature.

  • Page 155

    At the terminating node, you will need to create a hairpin loopback at the end of the PRBS source span to return the signal. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-111 November 2009...

  • Page 156

    Log into the node where you will create the diagnostic circuit. (For login instructions, refer to the Step 1 “Connect the PC and Log into the GUI” chapter in the Cisco ONS 15454 Procedure Guide.) Step 2 If you want to assign a name to the circuit source and destination ports before you create the circuit, refer to the task for assigning a name to a port in the “Create Circuits and VT Tunnels”...

  • Page 157

    Open Shortest Path First (OSPF) networks. This tool, located in network view, is shown in Figure 1-47. It executes an internal dump command to retrieve information about all nodes accessible from the entry point. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-113 November 2009...

  • Page 158

    Select Node drop-down list. To create the dump, click Retrieve. (To clear the dump, click Clear.) The contents of the dump file can be saved or printed and furnished to Cisco Technical Support for use in OSPF network support.

  • Page 159

    Netscape 7 browser (PC or Solaris 9 or 10 with JRE 5.0) • • PC platforms with JRE 5.0 Internet Explorer 6.0 browser (on PC platforms with JRE 5.0) • Mozilla 1.7 (Solaris 9 or 10 only with JRE 5.0) • Cisco ONS 15454 Troubleshooting Guide, R8.5 1-115 November 2009...

  • Page 160

    Netscape 7 on Solaris 9 or 10 is only supported with JRE 5.0. • 1.9.5 Unable to Verify the IP Configuration of Your PC When connecting your PC to the ONS 15454, you are unable to successfully ping the IP Symptom address of your PC to verify the IP configuration.

  • Page 161

    From the Windows start menu, click Settings > Control Panel. If Java Plug-in does not appear, the JRE might not be installed on your PC: Step 2 Run the Cisco ONS 15454 software CD. Open the CD-drive:\Windows\JRE folder. Double-click the j2re-5_0-win icon to run the JRE installation wizard.

  • Page 162

    1.9.7 Unable to Verify the NIC Connection on Your PC Symptom When connecting your PC to the ONS 15454, you are unable to verify that the network interface card (NIC) connection is working properly because the link LED is not illuminated or flashing.

  • Page 163

    If you are connecting an ONS 15454 directly to your laptop, a PC, or a router, Recommended Action use a straight-through Category-5 cable. When connecting the ONS 15454 to a hub or a LAN switch, use a crossover Category-5 cable. For details on the types of Category-5 cables, see the “1.12.2.1 Crimp Replacement LAN Cables”...

  • Page 164

    If the ping is successful, it demonstrates that an active TCP/IP connection exists. Restart CTC. Step 4 If the ping is not successful, and the workstation connects to the ONS 15454 through a LAN, check that Step 5 the workstation’s IP address is on the same subnet as the ONS node.

  • Page 165

    Open the Internet Explorer browser. Step 1 From the menu bar, click Tools > Internet Options. The Internet Options window appears. Step 2 In the Internet Options window, click the Programs tab. Step 3 Cisco ONS 15454 Troubleshooting Guide, R8.5 1-121 November 2009...

  • Page 166

    Click OK in the System Properties window to accept the changes. Step 9 Restart the browser and CTC software. Reset the CTC_HEAP Environment Variable for Solaris Step 1 From the user shell window, kill any CTC applications. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-122 November 2009...

  • Page 167

    The Netscape browser cache might point to an invalid directory. Redirect the Netscape cache to a valid directory. Complete the “Redirect the Recommended Action Netscape Cache to a Valid Directory” procedure on page 1-124. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-123 November 2009...

  • Page 168

    All running sessions of CTC must be halted before deleting the CTC cache. Deleting CTC cache might cause any CTC running on this system to behave in an unexpected manner. Enter an ONS 15454 IP address into the browser URL field. The initial browser window shows a Step 1 Delete CTC Cache button.

  • Page 169

    Click the Modified column in the Search Results dialog box to find the JAR files that match the date Step 3 when you downloaded the files from the TCC2/TCC2P. Highlight the files and press the keyboard Delete key. Step 4 Click Yes in the Confirm dialog box. Step 5 Cisco ONS 15454 Troubleshooting Guide, R8.5 1-125 November 2009...

  • Page 170

    Policy option. For additional information, refer to the CTC installation information in the “Connect the PC and Log into the GUI” chapter of the Cisco ONS 15454 Procedure Guide. If the software CD is not available, you must manually edit the java.policy file on your computer. Complete the “Manually Edit the java.policy File”...

  • Page 171

    Java programming language. The ONS 15454 CTC is a Java application. A Java application, unlike an applet, cannot rely completely on a web browser for installation and runtime services. When you run an application written in the Java programming language, you need the correct JRE installed.

  • Page 172

    Step 1 Start the browser. Step 2 Enter the ONS 15454 IP address of the node that reported the alarm. This can be the original IP address Step 3 you logged in with or an IP address other than the original.

  • Page 173

    Step 1 Start the browser. Step 2 Enter the ONS 15454 IP address of the node that reported the alarm. This can be the original IP address Step 3 you logged on with or an IP address other than the original.

  • Page 174

    The source port that was previously selected no longer appears in the available list because it is now part of a provisioned circuit. Select a different available port and begin the circuit creation process again. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-130 November 2009...

  • Page 175

    You cannot calculate or design IP subnets on the ONS 15454. Symptom Possible Cause The IP capabilities of the ONS 15454 require specific calculations to properly design IP subnets. Cisco provides a free online tool to calculate and design IP subnets.

  • Page 176

    Step 4 Step 5 Verify that Ports 1 and 3 on ONS 15454 #1 and Ports 1 and 2 on ONS 15454 #2 have green link-integrity LEDs illuminated. If no green link-integrity LED is illuminated for any of these ports: Step 6 Verify physical connectivity between the ONS 15454s and the attached device.

  • Page 177

    Possible Cause The Tagged ONS 15454 adds the IEEE 802.1Q tag and the Untag ONS 15454 removes the Q-tag without replacing the bytes. The NIC of the network device categorizes the packet as a runt and drops the packet.

  • Page 178

    After each port is in the appropriate VLAN, click Apply. Step 5 1.11 Circuits and Timing This section provides solutions to circuit creation and reporting errors, as well as common timing reference errors and alarms. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-134 November 2009...

  • Page 179

    Chapter 2, “Alarm Troubleshooting,” for procedures to clear alarms. Refer to the “Manage Circuits” chapter in the Cisco ONS 15454 Procedure Guide for instructions to change circuit configuration settings. Resolve and clear the defects and/or alarms on the circuit node and verify that the circuit transitions to the desired state.

  • Page 180

    From the Loopback Type list, choose None and then click Apply. Click the Alarms tab and verify that the AIS-V alarms have cleared. Step 15 Repeat this procedure for all the AIS-V alarms on the DS3XM-6 or DS3XM-12 cards. Step 16 Cisco ONS 15454 Troubleshooting Guide, R8.5 1-136 November 2009...

  • Page 181

    Certain configurations exhaust VT capacity with less than 336 bidirectional VT1.5s in a BLSR or less than 224 bidirectional VT1.5s in a path protection or 1+1 protection group. Refer to the “Circuits and Tunnels” chapter in the Cisco ONS 15454 Reference Manual for more information.

  • Page 182

    Recommended Action The ONS 15454 internal clock operates at a Stratum 3E level of accuracy. This gives the ONS 15454 a free-running synchronization accuracy of +/– 4.6 ppm and a holdover –7 stability of less than 255 slips in the first 24 hours or 3.7 x 10 /day, including temperature.

  • Page 183

    Chapter 1 General Troubleshooting 1.11.9 Free-Running Synchronization Mode The ONS 15454 supports holdover timing per Telcordia GR-436 when provisioned for external Note (BITS) timing. 1.11.9 Free-Running Synchronization Mode The clock is running at a different frequency than normal and the “FRNGSYNC”...

  • Page 184

    Ensure that a single-mode fiber connects to the ONS 15454 OC-N card. Step 1 Note SM or SM Fiber should be printed on the fiber span cable. ONS 15454 OC-N cards do not use multimode fiber. Cisco ONS 15454 Troubleshooting Guide, R8.5...

  • Page 185

    Clean or replace the fiber patch cords. Clean the fiber according to site practice or, if none exists, follow the procedure in the “Maintain the Node” chapter in the Cisco ONS 15454 Procedure Guide. If possible, do this for the OC-N card you are working on and the far-end card.

  • Page 186

    You can crimp your own LAN cables for use with the ONS 15454. Use a cross-over cable when connecting an ONS 15454 to a hub, LAN modem, or switch, and use a LAN cable when connecting an ONS 15454 to a router or workstation. Use Category-5 cable RJ-45 T-568B, Color Code (100 Mbps), and a crimping tool.

  • Page 187

    Cross-Over Cable Layout Table 1-5 Cross-Over Cable Pinout Color Pair Name white/orange Transmit Data + orange Transmit Data – white/green Receive Data + blue — white/blue — green Receive Data – Cisco ONS 15454 Troubleshooting Guide, R8.5 1-143 November 2009...

  • Page 188

    Ethernet traffic can travel from the card to the next network device. For a description of GBICs and SFPs and their capabilities, refer to the Cisco ONS 15454 Reference Manual. GBICs and SFPs must be matched on either end by type: SX to SX, LX to LX, or ZX to ZX.

  • Page 189

    GBICs and SFPs that are compatible with Ethernet cards, refer to the “Ethernet Cards” chapter in the Cisco ONS 15454 Reference Manual. For a list of GBICs that are compatible with the FC_MR-4 card, Cisco ONS 15454 Troubleshooting Guide, R8.5...

  • Page 190

    1.12.3 OC-N Card Transmit and Receive Levels refer to the “Storage Access Networking Cards” chapter in the Cisco ONS 15454 Reference Manual. For a list of SFPs and XFPs that are compatible with each optical card, refer to the “Optical Cards” chapter in the Cisco ONS 15454 Reference Manual.

  • Page 191

    15454_MRC-12 (ONS-SI-155-L2) –5 dBm 0 dBm –34 dBm –10 dBm 15454_MRC-12 0 dBm 5 dBm –34 dBm –3 dBm (ONS_SE-155-1470 through ONS-SE-155-1610) 15454_MRC_12 –9 dBm –14 dBm –14 dBm –5 dBm ONS-SI-155-I1-MM= Cisco ONS 15454 Troubleshooting Guide, R8.5 1-147 November 2009...

  • Page 192

    ONS 15454 or affect several pieces of equipment on the site. A loss of power or low voltage can result in a loss of traffic and causes the LCD clock on the ONS 15454 to default to January 1, 1970, 00:04:15.

  • Page 193

    Verify that a rack-ground cable attaches to the frame-ground terminal (FGND) on the right side of the ONS 15454 EIA. Connect this cable to the ground terminal according to local site practice. Verify that the DC power source has enough capacity to carry the power load.

  • Page 194

    You are unable to power up a node or the cards in a node. Symptom Possible Cause Improper power supply. Refer to power information in the “Hardware Specifications” appendix in the Recommended Action Cisco ONS 15454 Reference Manual. Cisco ONS 15454 Troubleshooting Guide, R8.5 1-150 November 2009...

  • Page 195

    The CTC default alarm profile in some cases contains two severities for one alarm (for example, Note MJ/MN). The ONS 15454 platform default severity comes first (in this example, MJ), but the alarm can be demoted to the second severity in the presence of a higher-ranking alarm. This is in accordance with Telcordia GR-474.

  • Page 196

    Chapter 2 Alarm Troubleshooting 2.1.1 Critical Alarms (CR) 2.1.1 Critical Alarms (CR) Table 2-1 alphabetically lists ONS 15454 Critical (CR) alarms. Table 2-1 ONS 15454 Critical Alarm List — LOA (VCG) MFGMEM (PPM) — LOF (DS3) OPWR-HFAIL (AOTS) AUTOLSROFF (OCN)

  • Page 197

    Chapter 2 Alarm Troubleshooting 2.1.2 Major Alarms (MJ) 2.1.2 Major Alarms (MJ) Table 2-2 alphabetically lists ONS 15454 Major (MJ) alarms. Table 2-2 ONS 15454 Major Alarm List APSCNMIS (OCN) GFP-DE-MISMATCH (GFP-FAC) RCVR-MISS (DS1) AUTONEG-RFI (ML1000) GFP-EX-MISMATCH (CE1000) RCVR-MISS (E1)

  • Page 198

    GFP-CSF (MLMR) PROV-MISMATCH (TRUNK) UT-FAIL (TRUNK) GFP-DE-MISMATCH (FCMR) PTIM (TRUNK) WVL-MISMATCH (TRUNK) 2.1.3 Minor Alarms (MN) Table 2-3 alphabetically lists ONS 15454 Minor (MN) alarms. Table 2-3 ONS 15454 Minor Alarm List — HI-LASERBIAS (TRUNK) LO-TXPOWER (EQPT) — HI-LASERTEMP (EQPT)

  • Page 199

    Chapter 2 Alarm Troubleshooting 2.1.3 Minor Alarms (MN) Table 2-3 ONS 15454 Minor Alarm List (continued) APSIMP (OCN) HI-TXPOWER (GE) OPWR-LDEG (OCH) APS-INV-PRIM (OCN) HI-TXPOWER (ISC) OPWR-LDEG (OMS) APSMM (OCN) HI-TXPOWER (OCN) OPWR-LDEG (OTS) AUTORESET (EQPT) HI-TXPOWER (PPM) OTUK-IAE (TRUNK)

  • Page 200

    APS-PRIM-SEC-MISM (OCN) LOS-O (OTS) — HI-LASERBIAS (PPM) LO-TXPOWER (2R) — 2.1.4 NA Conditions Table 2-4 alphabetically lists ONS 15454 Not Alarmed (NA) conditions. Table 2-4 ONS 15454 NA Conditions List ALS (2R) FRCDSWTOSEC (NE-SREF) SD (TRUNK) ALS (AOTS) FRCDSWTOTHIRD (EXT-SREF)

  • Page 201

    Chapter 2 Alarm Troubleshooting 2.1.4 NA Conditions Table 2-4 ONS 15454 NA Conditions List (continued) AS-CMD (DS3) LCAS-TX-DNU (STSTRM) SQUELCHED (OCN) AS-CMD (E1000F) LCAS-TX-DNU (VT-TERM) SQUELCHED (TRUNK) AS-CMD (E100T) LKOUTPR-S (OCN) SSM-DUS (BITS) AS-CMD (E1) LMP-UNALLOC (GE) SSM-DUS (DS1) AS-CMD (EC1)

  • Page 202

    Chapter 2 Alarm Troubleshooting 2.1.4 NA Conditions Table 2-4 ONS 15454 NA Conditions List (continued) AS-MT (FC) LPBKTERMINAL (CE100T) SSM-SETS (NE-SREF) AS-MT (FCMR) LPBKTERMINAL (CEMR) SSM-SETS (OCN) AS-MT (G1000) LPBKTERMINAL (DS1) SSM-SETS (TRUNK) AS-MT (GE) LPBKTERMINAL (DS3) SSM-SMC (BITS) AS-MT (GFP-FAC)

  • Page 203

    Chapter 2 Alarm Troubleshooting 2.1.4 NA Conditions Table 2-4 ONS 15454 NA Conditions List (continued) EXERCISE-RING-FAIL (OCN) MANUAL-REQ-SPAN (ISC) SSM-STU (OCN) EXERCISE-SPAN-FAIL (OCN) MANUAL-REQ-SPAN (OCN) SSM-STU (TRUNK) FAILTOSW (2R) MANUAL-REQ-SPAN (TRUNK) SSM-TNC (BITS) FAILTOSW (EQPT) MS-DEG (E1) SSM-TNC (NE-SREF) FAILTOSW (ESCON)

  • Page 204

    FRCDSWTOPRI (NE-SREF) SD (DS1) — FRCDSWTOSEC (EXT-SREF) SD (DS3) — 2.1.5 NR Conditions Table 2-5 alphabetically lists ONS 15454 Not Reported (NR) conditions. Table 2-5 ONS 15454 NR Conditions List AIS (BITS) BERT-SYNC-FAIL (DS1, DS3) OTUK-BDI (TRUNK) AIS (DS1) ERFI-P-CONN (STSMON)

  • Page 205

    UNQUAL-PPM (PPM) BERT-ENBL (DS1, DS3) OTUK-AIS (TRUNK) — 2.2 Alarms and Conditions Listed By Alphabetical Entry Table 2-6 alphabetically lists all ONS 15454 alarms and conditions. Table 2-6 ONS 15454 Alarm and Condition Alphabetical List — GFP-EX-MISMATCH (GFP-FAC) PLM-P (STSTRM) —...

  • Page 206

    Chapter 2 Alarm Troubleshooting 2.2 Alarms and Conditions Listed By Alphabetical Entry Table 2-6 ONS 15454 Alarm and Condition Alphabetical List (continued) ALS (OCN) HI-LASERBIAS (2R) RSV-RT-EXCD-RINGLET1 (RPRIF) ALS (TRUNK) HI-LASERBIAS (EQPT) RFI (TRUNK) ALS-DISABLED (EQPT) HI-LASERBIAS (ESCON) RFI-L (EC1)

  • Page 207

    Chapter 2 Alarm Troubleshooting 2.2 Alarms and Conditions Listed By Alphabetical Entry Table 2-6 ONS 15454 Alarm and Condition Alphabetical List (continued) AS-CMD (CEMR) INHSWPR (EQPT) RPR-SPAN-MISMATCH (MLFX) AS-CMD (DS1) INHSWWKG (EQPT) RPR-SPAN-MISMATCH (MLMR) AS-CMD (DS3) INTRUSION-PSWD (NE) RPRW (ML1000)

  • Page 208

    Chapter 2 Alarm Troubleshooting 2.2 Alarms and Conditions Listed By Alphabetical Entry Table 2-6 ONS 15454 Alarm and Condition Alphabetical List (continued) AS-MT (EQPT) LMP-SD (GE) SNTP-HOST (NE) AS-MT (ESCON) LMP-SD (OCN) SPANLEN-OUT-OF-RANGE (OTS) AS-MT (FC) LMP-SF (GE) SPAN-NOT-MEASURED (OTS)

  • Page 209

    Chapter 2 Alarm Troubleshooting 2.2 Alarms and Conditions Listed By Alphabetical Entry Table 2-6 ONS 15454 Alarm and Condition Alphabetical List (continued) AUTOSW-UNEQ (VT-MON) LOP-V (VT-MON) SSM-PRC (TRUNK) AWG-DEG (OTS) LOP-V (VT-TERM) SSM-PRS (BITS) AWG-FAIL (OTS) LO-RXPOWER (2R) SSM-PRS (DS1)

  • Page 210

    Chapter 2 Alarm Troubleshooting 2.2 Alarms and Conditions Listed By Alphabetical Entry Table 2-6 ONS 15454 Alarm and Condition Alphabetical List (continued) CTNEQPT-MISMATCH (EQPT) LO-TXPOWER (TRUNK) SSM-ST3 (OCN) CTNEQPT-PBPROT (EQPT) LPBKCRS (STSMON) SSM-ST3 (TRUNK) CTNEQPT-PBWORK (EQPT) LPBKCRS (STSTRM) SSM-ST3E (BITS)

  • Page 211

    Chapter 2 Alarm Troubleshooting 2.2 Alarms and Conditions Listed By Alphabetical Entry Table 2-6 ONS 15454 Alarm and Condition Alphabetical List (continued) E-W-MISMATCH (OCN) LPBKTERMINAL (TRUNK) SYNC-FREQ (OCN) EXCCOL (EQPT) LWBATVG (PWR) SYNC-FREQ (TRUNK) EXERCISE-RING-FAIL (OCN) MAN-REQ (EQPT) SYNCLOSS (FC)

  • Page 212

    Chapter 2 Alarm Troubleshooting 2.2 Alarms and Conditions Listed By Alphabetical Entry Table 2-6 ONS 15454 Alarm and Condition Alphabetical List (continued) FE-DS3-SA (DS3) MFGMEM (AIP) TRMT (E1) FE-EQPT-NSA (DS3) MFGMEM (BPLANE) TRMT-MISS (DS1) FE-FRCDWKSWBK-SPAN (OCN) MFGMEM (FAN) TRMT-MISS (E1)

  • Page 213

    Chapter 2 Alarm Troubleshooting 2.3 Alarm Logical Objects Table 2-6 ONS 15454 Alarm and Condition Alphabetical List (continued) FRCDSWTOSEC (NE-SREF) OPWR-LDEG (OMS) VOA-LFAIL (OTS) FRCDSWTOTHIRD (EXT-SREF) OPWR-LDEG (OTS) VOLT-MISM (PWR) FRCDSWTOTHIRD (NE-SREF) OPWR-LFAIL (AOTS) VT-SQUELCH-L (OCN) FRNGSYNC (NE-SREF) OPWR-LFAIL (OCH)

  • Page 214

    AIC-I card. Alarm Interface Panel. AOTS Amplified optical transport section. For information about AOTS alarms, refer to the “Alarm Troubleshooting” chapter in the Cisco ONS 15454 DWDM Troubleshooting Guide. Backplane interface connector. BITS Building integrated timing supply incoming references (BITS-1, BITS-2).

  • Page 215

    Troubleshooting Guide. FCMR An FC_MR-4 Fibre Channel card. FUDC SONET F1 byte user data channel for ONS 15454 ML-Series Ethernet cards. G1000 A G-Series Ethernet card. Gigabit Ethernet, referring to the following MXP or TXP cards: MXP_MR_2.5G, MXPP_MR_2.5G, TXP_MR_2.5G, TXPP_MR_2.5G, TXP_MR_10E, TXP_MR_10G.

  • Page 216

    2.4 Alarm List by Logical Object Type Table 2-8 lists all ONS 15454 alarms and logical objects as they are given in the system alarm profile. The list entries are organized by logical object name and then by alarm or condition name. Where appropriate, the alarm entries also contain troubleshooting procedures.

  • Page 217

    FCMR: SIGLOSS (MJ) OCN: WTR (NA) AOTS: LASERBIAS-DEG (MN) FCMR: SYNCLOSS (MJ) OMS: APC-CORR-SKIPPED (MN) AOTS: LASERBIAS-FAIL (MJ) FCMR: TPTFAIL (MJ) OMS: APC-DISABLED (NA) AOTS: LASERTEMP-DEG (MN) FUDC: AIS (NR) OMS: APC-OUT-OF-RANGE (MN) Cisco ONS 15454 Troubleshooting Guide, R8.5 2-23 November 2009...

  • Page 218

    GFP-FAC: AS-CMD (NA) OTS: OPWR-LFAIL (CR) BPLANE: MFGMEM (CR) GFP-FAC: AS-MT (NA) OTS: OSRION (NA) CE1000: AS-CMD (NA) GFP-FAC: GFP-CSF (MJ) OTS: PARAM-MISM (NA) CE1000: AS-MT (NA) GFP-FAC: GFP-DE-MISMATCH (MJ) OTS: PMI (NA) Cisco ONS 15454 Troubleshooting Guide, R8.5 2-24 November 2009...

  • Page 219

    ML1000: DATA-CRC (MJ) RPRIF: MAX-STATIONS (MJ) DS1: BERT-ENBL (NR) ML1000: FORCED-REQ (NA) RPRIF: RSV-RT-EXCD-RINGLET0 (MJ) DS1: BERT-SYNC-FAIL (NR) ML1000: GFP-CSF (MJ) RPRIF: RSV-RT-EXCD-RINGLET1 (MJ) DS1: IDLE (NA) ML1000: GFP-LFD (MJ) RPRIF: RPR-PASSTHR (NA) Cisco ONS 15454 Troubleshooting Guide, R8.5 2-25 November 2009...

  • Page 220

    MLFX: GFP-LFD (MJ) STSMON: ROLL-PEND (NA) DS3: DS3-MISM (NA) MLFX: GFP-UP-MISMATCH (MJ) STSMON: SD-P (NA) DS3: FE-AIS (NA) MLFX: LINK-KEEPALIVE (CR) STSMON: SF-P (NA) DS3: FE-DS1-MULTLOS (NA) MLFX: MAN-REQ (NA) STSMON: TIM-P (MN) Cisco ONS 15454 Troubleshooting Guide, R8.5 2-26 November 2009...

  • Page 221

    NE-SREF: FSTSYNC (NA) TRUNK: AIS-L (NR) E1: MS-EXC (NA) NE-SREF: HLDOVRSYNC (NA) TRUNK: ALS (NA) E1: RAI (NA) NE-SREF: MANSWTOINT (NA) TRUNK: AS-CMD (NA) E1: RCVR-MISS (MJ) NE-SREF: MANSWTOPRI (NA) TRUNK: AS-MT (NA) Cisco ONS 15454 Troubleshooting Guide, R8.5 2-27 November 2009...

  • Page 222

    NE: INTRUSION-PSWD (NA) TRUNK: ODUK-AIS-PM (NR) EQPT: ALS-DISABLED (NA) NE: LAN-POL-REV (NA) TRUNK: ODUK-BDI-PM (NR) EQPT: APC-DISABLED (NA) NE: SNTP-HOST (MN) TRUNK: ODUK-LCK-PM (NR) EQPT: AS-CMD (NA) NE: SYSBOOT (MJ) TRUNK: ODUK-OCI-PM (NR) Cisco ONS 15454 Troubleshooting Guide, R8.5 2-28 November 2009...

  • Page 223

    OCN: ALS (NA) TRUNK: SSM-ST3 (NA) EQPT: LO-LASERTEMP (MN) OCN: APS-INV-PRIM (MN) TRUNK: SSM-ST3E (NA) EQPT: LO-TXPOWER (MN) OCN: APS-PRIM-FAC (NA) TRUNK: SSM-ST4 (NA) EQPT: LOCKOUT-REQ (NA) OCN: APS-PRIM-SEC-MISM (MN) TRUNK: SSM-STU (NA) Cisco ONS 15454 Troubleshooting Guide, R8.5 2-29 November 2009...

  • Page 224

    OCN: FULLPASSTHR-BI (NA) VT-MON: TIM-V (MJ) ESCON: LPBKTERMINAL (NA) OCN: HELLO (MN) VT-MON: UNEQ-V (MJ) ESCON: MANUAL-REQ-SPAN (NA) OCN: HI-LASERBIAS (MN) VT-MON: WKSWPR (NA) ESCON: SIGLOSS (MJ) OCN: HI-LASERTEMP (MN) VT-MON: WTR (NA) Cisco ONS 15454 Troubleshooting Guide, R8.5 2-30 November 2009...

  • Page 225

    Conditions do not necessarily require troubleshooting. 2.5.1 Alarm Characteristics The ONS 15454 uses standard alarm entities to identify what is causing trouble. All alarms stem from hardware, software, environment, or operator-originated problems whether or not they affect service.

  • Page 226

    CTC Conditions window or using TL1's set of RTRV-COND commands. (In addition, some but not all cleared conditions are also found in the History tab.) For a comprehensive list of all conditions, refer to the Cisco ONS SONET TL1 Command Guide . For more information about transient conditions, see Chapter 3, “Transient Conditions.”...

  • Page 227

    — UNEQ-P Lowest TIM-P Facility (port) alarms also follow a hierarchy, which means that lower-ranking alarms are closed by higher-ranking alarms. The facility alarm hierarchy used in the ONS 15454 is shown in Table 2-10. Table 2-10 Facility Alarm Hierarchy...

  • Page 228

    The Alarms or History tab State (ST) column indicate the disposition of the alarm or condition as follows: • A raised (R) event is one that is active. A cleared (C) event is one that is no longer active. • Cisco ONS 15454 Troubleshooting Guide, R8.5 2-34 November 2009...

  • Page 229

    Chapter 3, “Transient Conditions.” 2.6 Safety Summary This section covers safety considerations designed to ensure safe operation of the ONS 15454. Personnel should not perform any procedures in this chapter unless they understand all safety precautions, practices, and warnings for the system equipment. Some troubleshooting procedures require installation or removal of cards;...

  • Page 230

    “Manage Alarms” chapter in the Cisco ONS 15454 Procedure Guide. When an entity is put in the OOS,MT administrative state, the ONS 15454 suppresses all standing alarms Note on that entity and alarms and events appear on the Conditions tab. You can change this behavior for the LPBKFACILITY and LPBKTERMINAL alarms.

  • Page 231

    “TIM-S” alarm on page 2-246 if AIS-L is enabled. ONS 15454 DS-3 terminal (inward) loopbacks do not transmit an AIS in the direction away from the Note loopback. Instead of AIS, a continuance of the signal transmitted into the loopback is provided. A DS3/EC1-48 card can be provisioned to transmit AIS for a terminal loopback.

  • Page 232

    2.7.5 ALS For information about this alarm or condition, refer to the “Alarm Troubleshooting” chapter in the Cisco ONS 15454 DWDM Troubleshooting Guide. This guide discusses all DWDM alarms. 2.7.6 AMPLI-INIT For information about this alarm or condition, refer to the “Alarm Troubleshooting” chapter in the Cisco ONS 15454 DWDM Troubleshooting Guide.

  • Page 233

    The APS Channel Byte Failure alarm occurs when LTE detects protection switching byte failure or an invalid switching code in the incoming APS signal. Some older SONET not manufactured by Cisco send invalid APS codes if they are configured in a 1+1 protection group with newer SONET nodes, such as the ONS 15454.

  • Page 234

    2-275 to ensure that section data communications channel (SDCC) terminations exist on each node. If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 8 for more information or call Cisco TAC 1 800 553-2447.

  • Page 235

    Plug the wristband cable into the ESD jack located on the lower-right edge of the shelf assembly. If the K byte is invalid, the problem lies with upstream equipment and not with the reporting ONS 15454. Troubleshoot the upstream equipment using the procedures in this chapter, as applicable. If the upstream nodes are not ONS 15454s, consult the appropriate user documentation.

  • Page 236

    The APSCM alarm does not occur in an optimized 1+1 protection configuration. On the ONS 15454 OC-192 card, the laser is on when the card is booted and the safety key is in the on Warning position (labeled 1). The port does not have to be in service for the laser to be on. The laser is off when the safety key is off (labeled 0).

  • Page 237

    Step 3 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447 in order to report a Service-Affecting (SA) problem. 2.7.17 APSCNMIS...

  • Page 238

    Ensure that both protect ports are configured for SONET. Step 3 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 4 for more information or call Cisco TAC 1 800 553-2447.

  • Page 239

    ONS 15454 is provisioned as 1+1. If one end is provisioned for 1+1 protection switching and the other is provisioned for path protection protection switching, an APSMM alarm occurs in the ONS 15454 that is provisioned for 1+1 protection switching.

  • Page 240

    Chapter 2 Alarm Troubleshooting 2.7.22 APS-PRIM-SEC-MISM Step 2 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447. 2.7.22 APS-PRIM-SEC-MISM Default Severity: Minor (MN), Non-Service Affecting (NSA)

  • Page 241

    Click the Suppress Alarms column check box to deselect the option for the card row. Step 7 If the condition is reported for the backplane, the alarms are suppressed for cards such as the ONS 15454 AIP that are not in the optical or electrical slots. To clear the alarm, complete the following steps: In node view, click the Provisioning >...

  • Page 242

    Step 1 If the condition does not clear, log into the Technical Support Website at Step 2 http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447. 2.7.25 AS-MT-OOG Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA) SONET Logical Objects: STSTRM, VT-TERM The Alarms Suppressed on an Out-Of-Group VCAT Member condition is raised on an STS or VT member of a VCAT group whenever the member is in the IDLE (AS-MT-OOG) admin state.

  • Page 243

    Warning On the ONS 15454 OC-192 card, the laser is on when the card is booted and the safety key is in the on position (labeled 1). The port does not have to be in service for the laser to be on. The laser is off when the safety key is off (labeled 0).

  • Page 244

    “Physically Replace a Traffic Card” procedure on page 2-273 for the OC-192 card. If card replacement does not clear the alarm, call Cisco TAC 1 800 553-2447 to discuss the case and if Step 4 necessary open a returned materials authorization (RMA) on the original OC-192 card.

  • Page 245

    If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 5 for more information or call Cisco TAC 1 800 553-2447 to report a Service-Affecting (SA) problem. 2.7.30 AUTORESET Default Severity: Minor (MN), Non-Service-Affecting (NSA)

  • Page 246

    Step 1 If the condition does not clear, log into the Technical Support Website at Step 2 http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447. 2.7.32 AUTOSW-LOP (STSMON) Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA) SONET Logical Object: STSMON...

  • Page 247

    Step 1 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 2 for more information or call Cisco TAC 1 800 553-2447 in order to report a Service-Affecting (SA) problem. 2.7.34 AUTOSW-PDI Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA)

  • Page 248

    Step 1 If the condition does not clear, log into the Technical Support Website at Step 2 http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447. 2.7.36 AUTOSW-SFBER Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA) Logical Object: STSMON, VT-MON The Automatic USPR Switch Caused by Signal Fail Bit Error Rate (SFBER) condition indicates that a “SF-P”...

  • Page 249

    Step 1 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 2 for more information or call Cisco TAC (1 800 553-2447) in order to report a Service-Affecting (SA) problem. 2.7.39 AWG-DEG For information about this alarm or condition, refer to the “Alarm Troubleshooting” chapter in the Cisco ONS 15454 DWDM Troubleshooting Guide.

  • Page 250

    If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 3 for more information or call Cisco TAC 1 800 553-2447 in order to report a Service-Affecting (SA) problem. 2.7.44 BERT-ENBL Default Severity: Not Reported (NR), Non-Service-Affecting (NSA) SONET Logical Object: DS1/DS3 The Bert Enabled alarm specifies that the bit error rate testing (BERT) feature is enabled.

  • Page 251

    Click Yes in the Are You Sure dialog box. The card resets, the FAIL LED blinks on the physical card. Wait ten minutes to verify that the card you reset completely reboots. If the TCC2/TCC2P you reset does not reboot successfully, or the alarm has not cleared, call Cisco TAC Step 4 1 800 553-2447.

  • Page 252

    BITS timing sources. If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 2 for more information or call Cisco TAC 1 800 553-2447 in order to report a Service-Affecting (SA) problem. 2.7.50 CARLOSS (CEMR, CE1000, CE100T)

  • Page 253

    2-247. If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 2 for more information or call Cisco TAC 1 800 553-2447 in order to report a Service-Affecting (SA) problem. 2.7.51 CARLOSS (E1000F, E100T) Default Severity: Major (MJ), Service-Affecting (SA)

  • Page 254

    Record the information in the type and size columns of the highlighted circuit. From the examination of the layout of your network, determine which ONS 15454 and card and card are hosting the Ethernet circuit at the other end of the Ethernet manual cross-connect and complete the following substeps: Log into the ONS 15454 at the other end of the Ethernet manual cross-connect.

  • Page 255

    Cards” chapter in the Cisco ONS 15454 Reference Manual. Clear the CARLOSS (EQPT) Alarm If the reporting card is an MXP or TXP card in an ONS 15454 node, verify the data rate configured on Step 1 the pluggable port module (PPM): Double-click the reporting MXP or TXP card.

  • Page 256

    If you are unable to establish connectivity, replace the fiber cable with a new known-good cable. To do Step 7 this, refer to the “Install Cards and Fiber-Optic Cable” chapter in the Cisco ONS 15454 Procedure Guide. If you are unable to establish connectivity, perform standard network or LAN diagnostics. For example, Step 8 trace the IP route, verify cable continuity, and troubleshoot any routers between the node and CTC.

  • Page 257

    OC-N alarms or conditions on the end-to-end path normally accompany the CARLOSS (G1000) alarm. Refer to the Cisco ONS 15454 Reference Manual for a description of the G1000-4 card’s end-to-end Ethernet link integrity capability. Also see the “TRMT” alarm on page 2-250 for more information about alarms that occur when a point-to-point circuit exists between two cards.

  • Page 258

    Record the information in the type and size columns of the highlighted circuit. Examine the layout of your network and determine which ONS 15454 and card are hosting the Ethernet circuit at the other end of the Ethernet manual cross-connect and complete the following substeps: •...

  • Page 259

    Ethernet card. If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 15 for more information or call Cisco TAC 1 800 553-2447 in order to report a Service-Affecting (SA) problem. 2.7.55 CARLOSS (GE) For information about this alarm or condition, refer to the “Alarm Troubleshooting”...

  • Page 260

    Step 8 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 9 for more information or call Cisco TAC 1 800 553-2447 in order to report a Service-Affecting (SA) problem. 2.7.58 CARLOSS (TRUNK) For information about this alarm or condition, refer to the “Alarm Troubleshooting” chapter in the Cisco ONS 15454 DWDM Troubleshooting Guide.

  • Page 261

    If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 6 for more information or call Cisco TAC 1 800 553-2447 in order to report a Service-Affecting (SA) problem. 2.7.62 COMM-FAIL...

  • Page 262

    Card and Activate the Standby Card” procedure on page 2-270 to return the card to the active state. If the reset card has not rebooted successfully, or the alarm has not cleared, call Cisco TAC Step 4 (1-800-553-2447). If the Cisco TAC technician tells you to reseat the card, complete the “Reset an Active...

  • Page 263

    Slot 11 TCC2/TCC2P to the active state. If the reset card has not rebooted successfully, or the alarm has not cleared, call Cisco TAC Step 4 (1-800-553-2447). If the Cisco TAC technician tells you to reseat the card, complete the “Remove and...

  • Page 264

    If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 2 for more information or call Cisco TAC 1 800 553-2447 to report a Service-Affecting (SA) problem. 2.7.66 CONTBUS-IO-A Default Severity: Minor (MN), Non-Service-Affecting (NSA)

  • Page 265

    Alarm Troubleshooting 2.7.67 CONTBUS-IO-B Step 6 If the reset card has not rebooted successfully, or the alarm has not cleared, call Cisco TAC 1 800 553-2447. If the Cisco TAC technician tells you to reseat the card, complete the “Remove and Reinsert (Reseat) the Standby TCC2/TCC2P Card”...

  • Page 266

    This condition occurs when the Resilient Packet Ring (RPR) interface on the ML-MR-10 card is down, or when the CPP peer slot number is not configured from the Cisco IOS command line interface or the protection group is disabled.

  • Page 267

    The Interconnection Equipment Failure Protect Cross-Connect Card Payload Bus Alarm indicates a failure of the main payload between the protect ONS 15454 Slot 10 XC10G card and the reporting traffic card. The cross-connect card and the reporting card are no longer communicating through the backplane.

  • Page 268

    The Interconnection Equipment Failure Working Cross-Connect Card Payload Bus alarm indicates a failure in the main payload bus between the ONS 15454 Slot 8 XC10G card and the reporting traffic card. The cross-connect card and the reporting card are no longer communicating through the backplane.

  • Page 269

    If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 13 for more information or call Cisco TAC 1 800 553-2447 in order to report a Service-Affecting (SA) problem. Cisco ONS 15454 Troubleshooting Guide, R8.5...

  • Page 270

    Software Feature and Configuration Guide for configuration information. If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 3 for more information or call Cisco TAC 1 800 553-2447 in order to report a Service-Affecting (SA) problem. 2.7.73 DATAFLT...

  • Page 271

    Chapter 2 Alarm Troubleshooting 2.7.74 DBOSYNC Step 2 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447. 2.7.74 DBOSYNC Default Severity: Major (MJ), Service-Affecting (SA)

  • Page 272

    If the condition does not clear after the user verifies that the provisioned line type matches the expected Step 6 incoming signal, use an optical test set to verify that the actual signal coming into the ONS 15454 matches the expected incoming signal. For specific procedures to use the test set equipment, consult the manufacturer.

  • Page 273

    Restart any CTC sessions that are logged into either of the duplicate IP addresses. (For procedures to log Step 5 in or log out, refer to the “Connect the PC and Log Into the GUI” chapter in the Cisco ONS 15454 Procedure Guide.

  • Page 274

    The alarm remains raised until the voltage remains under the threshold for 120 seconds. Clear the EHIBATVG Alarm The problem is external to the ONS 15454. Troubleshoot the power source supplying the battery leads. Step 1 Step 2 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport...

  • Page 275

    2.7.85 ENCAP-MISMATCH-P Step 2 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447 in order to report a Service-Affecting (SA) problem. 2.7.85 ENCAP-MISMATCH-P Default Severity: Critical (CR), Service-Affecting (SA)

  • Page 276

    (OAM&P). The ONS 15454 uses the DCC on the SONET section layer to communicate network management information. On the ONS 15454 OC-192 card, the laser is on when the card is booted and the safety key is in the on Warning position (labeled 1).

  • Page 277

    Step 1 procedure on page 2-165. Always use the supplied electrostatic discharge wristband when working with a powered ONS 15454. Caution Plug the wristband cable into the ESD jack located on the lower-right edge of the shelf assembly. If the “SF-L”...

  • Page 278

    Verify that both ends of the DCC have been recreated at the optical ports. Step 13 If the alarm has not cleared, call Cisco TAC 1 800 553-2447. If the Cisco TAC technician tells you to Step 14 reseat the card, complete the “Remove and Reinsert (Reseat) the Standby TCC2/TCC2P Card”...

  • Page 279

    2-83. Step 1 Step 2 If the alarm has not cleared, call Cisco TAC 1 800 553-2447. If the Cisco TAC technician tells you to reseat the card, complete the “Remove and Reinsert (Reseat) the Standby TCC2/TCC2P Card” procedure on page 2-272.

  • Page 280

    If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 6 for more information or call Cisco TAC 1 800 553-2447 in order to report a Service-Affecting (SA) problem. 2.7.89 EQPT-DIAG...

  • Page 281

    Step 5 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447 in order to report a Service-Affecting (SA) problem. 2.7.91 ERFI-P-CONN Default Severity: Not Reported (NR), Non-Service-Affecting (NSA)

  • Page 282

    2.7.92 ERFI-P-PAYLD Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447. 2.7.92 ERFI-P-PAYLD Default Severity: Not Reported (NR), Non-Service-Affecting (NSA) SONET Logical Objects: STSMON, STSTRM The Three-Bit ERFI Path Payload condition is triggered on DS-1, DS-3, or VT circuits when the “PLM-P”...

  • Page 283

    If you have a different type of ML-Series card specified in the startup configuration file than what you Step 1 have installed, create the correct startup configuration. Follow the card provisioning instructions in the Cisco ONS 15454 and Cisco ONS 15454 SDH Ethernet Card Software Feature and Configuration Guide. Upload the configuration file to the TCC2/TCC2P: Step 2 In node view, right-click the ML-Series card graphic.

  • Page 284

    To clear this condition, reconnect the backplane LAN cable. Refer to the “Install the Shelf and Backplane Step 1 Cable” chapter in the Cisco ONS 15454 Procedure Guide for procedures to install this cable. Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447.

  • Page 285

    Examine the diagram. You should see a clockwise pattern of west slots connecting to east slots for each Step 8 span. Refer to the “Install Cards and Fiber-Optic Cable” chapter in the Cisco ONS 15454 Procedure Guide for more information about cabling the system.

  • Page 286

    Step 9 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 10 for more information or call Cisco TAC 1 800 553-2447 in order to report a Service-Affecting (SA) problem. 2.7.97 EXCCOL Default Severity: Minor (MN), Non-Service-Affecting (NSA)

  • Page 287

    Step 2 If the condition does not clear, log into the Technical Support Website at Step 3 http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447. 2.7.99 EXERCISE-SPAN-FAIL Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA) SONET Logical Object: OCN The Exercise Span command issues span switching of the requested channel without completing the actual bridge and switch.

  • Page 288

    Step 4 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447 in order to report a Service-Affecting (SA) problem. 2.7.102 FAILTOSW Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA) Cisco ONS 15454 Troubleshooting Guide, R8.5...

  • Page 289

    FAILTOSW to switch to the protect card. Step 3 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447. 2.7.103 FAILTOSW-PATH Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA)

  • Page 290

    The Fail to Switch to Protection Ring condition occurs when a ring switch did not complete because of internal APS problems. FAILTOSWR clears in any of the following situations: • A physical card pull of the active TCC2/TCC2P (done under Cisco TAC supervision). • A node power cycle. •...

  • Page 291

    If the signal is valid, clean the fiber according to site practice. If no site practice exists, complete the Step 9 procedure in the “Maintain the Node” chapter in the Cisco ONS 15454 Procedure Guide. If cleaning the fiber does not clear the condition, verify that the power level of the optical signal is within Step 10 the OC-N card receiver specifications.

  • Page 292

    If the ring switch does not occur, the FAILTOSWS condition appears. FAILTOSWS clears when one of the following situations occurs: A physical card pull of the active TCC2/TCC2P done under Cisco TAC supervision. • A node power cycle.

  • Page 293

    The Fan Failure alarm indicates a problem with the fan-tray assembly. When the fan-tray assembly is not fully functional, the temperature of the ONS 15454 can rise above its normal operating range. The fan-tray assembly contains six fans and needs a minimum of five working fans to properly cool the shelf.

  • Page 294

    (1 800 553-2447). 2.7.108 FAPS-CONFIG-MISMATCH For information about this alarm or condition, refer to the “Alarm Troubleshooting” chapter in the Cisco ONS 15454 DWDM Troubleshooting Guide. This guide discusses all DWDM alarms. 2.7.109 FC-DE-NES Default Severity: Major (MJ), Service-Affecting (SA)

  • Page 295

    Step 1 Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC (1 800 553-2447). 2.7.110 FC-NO-CREDITS Default Severity: Major (MJ), Service-Affecting (SA) SONET Logical Object: FCMR...

  • Page 296

    Click Apply. If the condition does not clear, log into the Technical Support Website at Step 4 http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447 to report a Service-Affecting (SA) problem. 2.7.111 FDI For information about this alarm or condition, refer to the “Alarm Troubleshooting” chapter in the Cisco ONS 15454 DWDM Troubleshooting Guide.

  • Page 297

    To troubleshoot an FE condition, determine which node and card link directly to the card reporting the Step 1 FE alarm. For example, an alarm from a card in an ONS 15454 Slot 12 of Node 1 could link to an alarm from a card in Slot 6 of Node 2.

  • Page 298

    2.7.116 FE-DS1-SA Step 4 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447. 2.7.116 FE-DS1-SA Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA) SONET Logical Object: DS3...

  • Page 299

    The Far End DS-3 Equipment Failure Service Affecting condition occurs when there is a far-end equipment failure on an ONS 15454 DS-3 card in C-bit framing mode that affects service because traffic is unable to switch to the protect port.

  • Page 300

    Step 4 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447. 2.7.121 FE-FRCDWKSWBK-SPAN Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA) SONET Logical Object: OCN The Far End Forced Switch Back to Working—Span condition is raised on a far-end 1+1 working port...

  • Page 301

    2-269. If the condition does not clear, log into the Technical Support Website at Step 5 http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447. 2.7.123 FE-FRCDWKSWPR-SPAN Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA) SONET Logical Object: OCN The Far End Working Facility Forced to Switch to Protection Span condition occurs from a far-end node when a span on a four-fiber BLSR is forced from working to protect using the Force Span command.

  • Page 302

    Step 4 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447. 2.7.125 FE-LOCKOUTOFPR-SPAN Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA)

  • Page 303

    Step 3 If the condition does not clear, log into the Technical Support Website at Step 4 http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447. 2.7.127 FE-LOS Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA) SONET Logical Object: DS3 The Far End LOS condition occurs in C-bit framing mode when a far-end node reports the “LOS (DS3)”...

  • Page 304

    Step 3 If the condition does not clear, log into the Technical Support Website at Step 4 http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447. 2.7.129 FE-MANWKSWPR-RING Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA) SONET Logical Object: EC1, OCN The Far End Ring Manual Switch of Working Facility to Protect condition occurs when a BLSR working ring is switched from working to protect at a far-end node using the Manual Ring command.

  • Page 305

    Clear the main alarm. Refer to the appropriate alarm section in this chapter in this chapter for procedures. Step 3 Step 4 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447. 2.7.132 FIBERTEMP-DEG For information about this alarm or condition, refer to the “Alarm Troubleshooting”...

  • Page 306

    FORCED-REQ is raised for an IEEE 802.17b-based RPR span if the force was requested in the Cisco IOS CLI using the “rpr-ieee protection request force-switch {east | west}” command. It clears from the IEEE 802.17b-based RPR span when you remove the switch in the CLI. For the IEEE 802.17b-based RPR interface, FORCED-REQ is suppressed by the...

  • Page 307

    2.7.135 FORCED-REQ-SPAN Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447. 2.7.135 FORCED-REQ-SPAN Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA) SONET Logical Object: EC1, OCN...

  • Page 308

    The Force Switch to Third Timing Source condition occurs when the user issues a Force command to switch to a third timing source. FRCDSWTOTHIRD is an informational condition and does not require troubleshooting. Note 2.7.141 FRNGSYNC Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA) Cisco ONS 15454 Troubleshooting Guide, R8.5 2-114 November 2009...

  • Page 309

    If the ONS 15454 is configured to operate from its internal clock, disregard the FRNGSYNC condition. Clear the FRNGSYNC Condition If the ONS 15454 is configured to operate from an external timing source, verify that the BITS timing Step 1 source is valid.

  • Page 310

    2.7.145 GAIN-HDEG For information about this alarm or condition, refer to the “Alarm Troubleshooting” chapter in the Cisco ONS 15454 DWDM Troubleshooting Guide. This guide discusses all DWDM alarms. 2.7.146 GAIN-HFAIL For information about this alarm or condition, refer to the “Alarm Troubleshooting” chapter in the Cisco ONS 15454 DWDM Troubleshooting Guide.

  • Page 311

    This alarm can be demoted when a facility loopback is placed on the FC_MR-4 port. For more information about provisioning MXP or TXP cards, refer to the Cisco ONS 15454 DWDM Note Reference Manual. For more information about Ethernet cards, refer to the Cisco ONS 15454 and Cisco ONS 15454 SDH Ethernet Card Software Feature and Configuration Guide.

  • Page 312

    OOS-AU,FLT. If the GFP-DE-MISMATCH alarm does not clear, log into the Technical Support Website at Step 2 http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447 to report a Service-Affecting (SA) problem. 2.7.153 GFP-EX-MISMATCH...

  • Page 313

    (PLI/cHEC) combination, or if the GFP source port sends an invalid PLI/cHEC combination. The loss causes traffic stoppage. Note For more information about Ethernet cards, refer to the Cisco ONS 15454 and Cisco ONS 15454 SDH Ethernet Card Software Feature and Configuration Guide. Clear the GFP-LFD Alarm...

  • Page 314

    2.7.156 GFP-UP-MISMATCH Step 2 If the GFP-CSF alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC (1 800 553-2447) to report a Service-Affecting (SA) problem. 2.7.156 GFP-UP-MISMATCH Default Severity: Major (MJ), Service-Affecting (SA) SONET Logical Objects: CEMR, CE1000, CE100T, FCMR, GFP-FAC, ML1000, ML100T, MLFX The GFP User Payload Mismatch is raised against Fibre Channel/FICON ports supporting GFP.

  • Page 315

    Cisco ONS 15454 Procedure Guide. Clear the HIBATVG Alarm The problem is external to the ONS 15454. Troubleshoot the power source supplying the battery leads. Step 1 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport...

  • Page 316

    Step 2 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 3 for more information or call Cisco TAC 1 800 553-2447 in order to report a Service-Affecting (SA) problem. 2.7.160 HI-LASERBIAS Default Severity: Minor (MN), Non-Service-Affecting (NSA)

  • Page 317

    MRC-4, or OC192-XFP card. HI-RXPOWER occurs when the measured optical power of the received signal exceeds the threshold. The threshold value is user-provisionable. For more information about MXP or TXP cards, refer to the Cisco ONS 15454 DWDM Reference Note Manual.

  • Page 318

    (OPR0) nominal value after the upgrade. (To do this, refer to the procedure in the “Turn Up a Node” chapter in the Cisco ONS 15454 Procedure Guide.) When you apply the value change, CTC uses the new OPR0 value to calculate PM percentage values. If you do not change the nominal value, the HI-RXPOWER or LO-RXPOWER may be raised in response to the unmodified setting.

  • Page 319

    ONS 15454 shelf. Step 4 If airflow is not blocked, physically ensure that blank faceplates fill the ONS 15454 shelf empty slots. Blank faceplates help airflow. If faceplates fill the empty slots, determine whether the air filter needs replacement. Refer to the Step 5 “Inspect, Clean, and Replace the Reusable Air Filter”...

  • Page 320

    The condition clears when primary or second timing is reestablished. After the 24-hour holdover period expires, timing slips could begin to occur on an ONS 15454 relying on an internal clock. Clear the HLDOVRSYNC Condition...

  • Page 321

    SONET Logical Object: NE The Industrial High Temperature alarm occurs when the temperature of the ONS 15454 is above 149 degrees F (65 degrees C) or below –40 degrees F (–40 degrees C). This alarm is similar to the HITEMP alarm but is used for the industrial environment.

  • Page 322

    Click Delete. If the card is provisioned for DCC, delete the DCC provisioning: Step 6 Click the ONS 15454 Provisioning > Comm Channels > SDCC tabs. Click the slots and ports listed in DCC terminations. Cisco ONS 15454 Troubleshooting Guide, R8.5...

  • Page 323

    Click Apply. If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 8 for more information or call Cisco TAC 1 800 553-2447 in order to report a Service-Affecting (SA) problem. 2.7.169 INCOMPATIBLE-SEND-PDIP Default Severity: Minor (MN), Non-Service-Affecting (NSA)

  • Page 324

    If the condition does not clear, log into the Technical Support Website at Step 3 http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447. 2.7.173 INHSWWKG Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA) SONET Logical Object: EQPT The Inhibit Switch To Working Request on Equipment condition occurs on traffic cards when the ability to switch to working has been disabled.

  • Page 325

    The Equipment Failure Invalid MAC Address alarm occurs when the ONS 15454 MAC address is invalid. Each ONS 15454 has a unique, permanently assigned MAC address. The address resides on an AIP EEPROM. The TCC2/TCC2P reads the address value from the AIP chip during boot-up and keeps this value in its synchronous dynamic RAM (SDRAM).

  • Page 326

    After the reset, note whether or not the INVMACADR alarm has cleared or is still present. Step 5 Complete the “Reset an Active TCC2/TCC2P Card and Activate the Standby Card” procedure on Step 6 page 2-270 again to place the standby TCC2/TCC2P back into active mode. Cisco ONS 15454 Troubleshooting Guide, R8.5 2-132 November 2009...

  • Page 327

    TCC2/TCC2P, the card bootup could take up to 30 minutes. During this time, the card LEDs flicker between Fail and Act/Sby as the active TCC2/TCC2P version software is copied to the new standby card. Open a case with Cisco TAC (1 800 553-2447) for assistance with determining the node’s previous MAC Step 8 address.

  • Page 328

    IS-IS OSI routing and MAA configuration, refer to the “Management Network Connectivity” chapter in the Cisco ONS 15454 Reference Manual. For more information about configuring OSI, refer to the “Turn Up Node” chapter in the Cisco ONS 15454 Procedure Guide. Clear the ISIS-ADJ-FAIL Alarm...

  • Page 329

    If there is no common MAA, one must be added to establish an adjacency. Refer to the “Turn Up Node” chapter in the Cisco ONS 15454 Procedure Guide for procedures. If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 9 for more information or call Cisco TAC 1 800 553-2447.

  • Page 330

    Replace the connected Ethernet cable with a cable that has the correct pinout. For correct pin mapping, Step 1 refer to the “Maintain the Node” chapter in the Cisco ONS 15454 Procedure Guide. If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 2 for more information or call Cisco TAC 1 800 553-2447.

  • Page 331

    HI-LASERBIAS threshold is set at 100 percent and is accompanied by data errors, LASEREOL indicates the card must be replaced sooner. Note For more information about MXP or TXP cards, refer to the Cisco ONS 15454 DWDM Reference Manual. Clear the LASEREOL Alarm Complete the “Physically Replace a Traffic Card”...

  • Page 332

    Step 4 it in LCAS mode using the instructions in the Cisco ONS 15454 and Cisco ONS 15454 SDH Ethernet Card Software Feature and Configuration Guide. If the condition does not clear, log into the Technical Support Website at Step 5 http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447.

  • Page 333

    VCG members when a member receive side fails due to a SONET path failure. Note For more information about the ML-Series Ethernet cards, refer to the Cisco ONS 15454 and Cisco ONS 15454 SDH Ethernet Card Software Feature and Configuration Guide.

  • Page 334

    “UNEQ-P” alarm on page 2-252 LCAS-TX-ADD is an informational condition and does not require troubleshooting. Note For more information about the ML-Series Ethernet cards, refer to the Cisco ONS 15454 and Note Cisco ONS 15454 SDH Ethernet Card Software Feature and Configuration Guide.

  • Page 335

    2-252. LCAS-TX-DNU is an informational condition and does not require troubleshooting. Note For more information about the ML-Series Ethernet cards, refer to the Cisco ONS 15454 and Note Cisco ONS 15454 SDH Ethernet Card Software Feature and Configuration Guide. 2.7.192 LINK-KEEPALIVE...

  • Page 336

    Step 1 If the condition does not clear, log into the Technical Support Website at Step 2 http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447. 2.7.194 LMP-FAIL Default Severity:Minor (MN), Non-Service-Affecting (NSA) SONET Logical Objects: CLIENT, CTRL, TLINK The Link Management Protocol Fail alarm is raised by the TCC2/TCC2P card when an LMP control channel fails or when there is a traffic engineering (TE) link correlation error.

  • Page 337

    Step 2 If the alarm is against the control channel AID, this is caused by mismatched control channel parameters between the near-end ONS 15454 and the far-end node (which may be another vendor’s equipment). Complete the following steps: Determine whether both near-end and far-end sides of the control channel are in the IS administrative state: Click the Provisioning >...

  • Page 338

    Look for and clear any of the following alarms in Table 2-13 Table 2-14 occurring on the far-end Step 1 port. Refer to the Cisco ONS 15454 DWDM Troubleshooting Guide, R7.x for DWDM trunk (Table 2-13) and client (Table 2-14) alarm trouble-clearing procedures.

  • Page 339

    Table 2-16, or Table 2-17 occurring on the Step 1 far-end port. The card alarms are located in this chapter. The Cisco ONS 15454 DWDM Troubleshooting Guide, R7.x contains trouble-clearing procedures for DWDM trunk (Table 2-16) and client (Table 2-17) alarms.

  • Page 340

    In most cases, this condition is an informational notice at the near-end node that the far-end port is not being utilized. If, however, the far-end port should be allocated for traffic, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447. 2.7.198 LOA...

  • Page 341

    Cisco ONS 15454 Procedure Guide. If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 6 for more information or call Cisco TAC 1 800 553-2447 in order to report a Service-Affecting (SA) problem. 2.7.199 LOCKOUT-REQ...

  • Page 342

    2.7.201 LOF (DS1) Default Severity: Major (MJ), Service-Affecting (SA) SONET Logical Object: DS1 The DS-1 LOF alarm indicates that the receiving ONS 15454 has lost frame delineation in an incoming DS-1 data stream. Clear the LOF (DS1) Alarm Verify that the line framing and line coding match between the DS1 port and the signal source: Step 1 In CTC, note the slot and port reporting the alarm.

  • Page 343

    Default Severity: Critical (CR), Service-Affecting (SA) SONET Logical Object: DS3 The DS-3 LOF alarm indicates that the receiving ONS 15454 has lost frame delineation in the incoming DS-3 data stream on DS3XM-6, DS3XM-12, or add DS3/EC1-48 cards. The framing of the transmitting equipment could be set to a format that differs from the receiving system.

  • Page 344

    The E1 LOF alarm appears on the DS1/E1-56 card when the card is placed in All E1 mode. It indicates that the receiving ONS 15454 has lost frame delineation in an incoming E1 data stream. The transmitting equipment could possibly have its framing set to a format that differs from the receiving node. For more information about the DS1/E1-56 card, refer to the “Electrical Cards”...

  • Page 345

    ONS 15454 MXP_2.5G_10G, TXP_MR_10G, TXP_MR_2.5G,TXP_MR_10E, or TXPP_MR_2.5G cards reporting LOF. The alarm indicates that the receiving ONS 15454 has lost frame delineation in the incoming data. LOF occurs when the SONET overhead loses a valid framing pattern for 3 milliseconds.

  • Page 346

    Step 1 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 2 for more information or call Cisco TAC 1 800 553-2447 in order to report a Service-Affecting (SA) problem. 2.7.207 LOF (TRUNK) For information about this alarm or condition, refer to the “Alarm Troubleshooting” chapter in the Cisco ONS 15454 DWDM Troubleshooting Guide.

  • Page 347

    For more information about provisioning MXP or TXP PPMs, refer to the “Provision Transponders and Note Muxponders” chapter of the Cisco ONS 15454 DWDM Procedure Guide. For more information about the cards themselves, refer to the Cisco ONS 15454 DWDM Reference Manual.

  • Page 348

    TXPP_MR_2.5G cards when the Multi Frame Alignment Signal (MFAS) overhead field is errored for more than five frames and persists for more than 3 milliseconds. Note For more information about MXP or TXP cards, refer to the Cisco ONS 15454 DWDM Reference Manual. Clear the LOM Alarm...

  • Page 349

    2.7.213 LOP-P Step 2 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447 in order to report a Service-Affecting (SA) problem. 2.7.213 LOP-P Default Severity: Critical (CR), Service-Affecting (SA) SONET Logical Objects: STSMON, STSTRM A Loss of Pointer Path alarm indicates that the SONET path pointer in the overhead has been lost.

  • Page 350

    (OPR0) nominal value after the upgrade. (To do this, refer to the procedure in the “Turn Up a Node” chapter in the Cisco ONS 15454 Procedure Guide.) When you apply the value change, CTC uses the new OPR0 value to calculate PM percentage values. If you do not change the nominal value, the HI-RXPOWER or LO-RXPOWER may be raised in response to the unmodified setting.

  • Page 351

    Cisco TAC 1 800 553-2447. 2.7.216 LOS (2R) For information about this alarm or condition, refer to the “Alarm Troubleshooting” chapter in the Cisco ONS 15454 DWDM Troubleshooting Guide. This guide discusses all DWDM alarms. 2.7.217 LOS (BITS) Default Severity: Minor (MN), Non-Service-Affecting (NSA) SONET Logical Object: BITS The LOS (BITS) alarm indicates that the TCC2/TCC2P has an LOS from the BITS timing source.

  • Page 352

    Always use the supplied electrostatic discharge wristband when working with a powered ONS 15454. Plug the wristband cable into the ESD jack located on the lower-right edge of the shelf assembly. Verify the wiring connection from the BITS clock pin fields on the ONS 15454 backplane to the timing Step 1 source.

  • Page 353

    For more information about cable connections and terminations, refer to the “Install Cards and Fiber-Optic Cable” chapter in the Cisco ONS 15454 Procedure Guide. If there is a valid signal but the alarm does not clear, replace the electrical connector on the ONS 15454. Step 9...

  • Page 354

    For more information about cable connections and terminations, refer to the “Install Cards and Fiber-Optic Cable” chapter in the Cisco ONS 15454 Procedure Guide. If there is a valid signal but the alarm does not clear, replace the electrical connector on the ONS 15454. Step 9 Cisco ONS 15454 Troubleshooting Guide, R8.5...

  • Page 355

    If the test set shows signal errors but the cabling is correctly installed and the transmitting device is operational, the existing cabling could still be faulty. Use the test set to locate the bad cable and replace it. To do this, refer to the “Install Cards and Fiber-Optic Cable” chapter in the Cisco ONS 15454 Procedure Guide.

  • Page 356

    If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 9 for more information or call Cisco TAC 1 800 553-2447 in order to report a Service-Affecting (SA) problem. 2.7.221 LOS (EC1)

  • Page 357

    For more information about fiber connections and terminations, refer to the “Install Cards and Fiber-Optic Cable” chapter in the Cisco ONS 15454 Procedure Guide. If a valid signal exists but the alarm does not clear, replace the cable connector on the ONS 15454. Step 6...

  • Page 358

    If there is a valid signal, clean the fiber according to site practice. If no site practice exists, complete the Step 3 procedure in the “Maintain the Node” chapter in the Cisco ONS 15454 Procedure Guide. If the alarm does not clear, verify that the UDC is provisioned: Step 4 At the network view, click the Provisioning >...

  • Page 359

    The “1.12.3 OC-N Card Transmit and Receive Levels” section on page 1-146 lists these specifications for each OC-N card. For DWDM cards, refer to the Cisco ONS 15454 DWDM Reference Manual for levels. Cisco ONS 15454 Troubleshooting Guide, R8.5...

  • Page 360

    If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 10 for more information or call Cisco TAC 1 800 553-2447 in order to report a Service-Affecting (SA) problem. 2.7.227 LOS (OTS) For information about this alarm or condition, refer to the “Alarm Troubleshooting”...

  • Page 361

    For more information about provisioning MXP or TXP PPMs, refer to the “Provision Transponders and Note Muxponders” chapter of the Cisco ONS 15454 DWDM Procedure Guide. For more information about the cards themselves, refer to the Cisco ONS 15454 DWDM Reference Manual.

  • Page 362

    Step 2 If the condition does not clear, log into the Technical Support Website at Step 3 http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447. 2.7.235 LPBKDS3FEAC Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA) SONET Logical Object: DS3...

  • Page 363

    Note “1.5 Troubleshooting Ethernet Circuit Paths With Loopbacks” section on page 1-68. For more information about Ethernet cards, refer to the Cisco ONS 15454 and Note Cisco ONS 15454 SDH Ethernet Card Software Feature and Configuration Guide. Clear the LPBKFACILITY (CEMR, CE1000, CE100T) Condition Complete the “Clear Other Electrical Card or Ethernet Card Loopbacks”...

  • Page 364

    Chapter 2 Alarm Troubleshooting 2.7.239 LPBKFACILITY (E1) ONS 15454 DS-3 terminal (inward) loopbacks do not transmit an “AIS” alarm on page 2-36, in the Note direction away from the loopback. Instead of AIS, a continuance of the signal transmitted into the loopback is provided.

  • Page 365

    2.7.241 LPBKFACILITY (ESCON) For information about this alarm or condition, refer to the “Alarm Troubleshooting” chapter in the Cisco ONS 15454 DWDM Troubleshooting Guide. This guide discusses all DWDM alarms. 2.7.242 LPBKFACILITY (FC) For information about this alarm or condition, refer to the “Alarm Troubleshooting” chapter in the Cisco ONS 15454 DWDM Troubleshooting Guide.

  • Page 366

    1-68. Caution CTC permits loopbacks on an in-service (IS) circuit. Loopbacks are Service-Affecting (SA). For more information about Ethernet cards, refer to the Cisco ONS 15454 and Note Cisco ONS 15454 SDH Ethernet Card Software Feature and Configuration Guide. Clear the LPBKFACILITY (G1000) Condition Complete the “Clear Other Electrical Card or Ethernet Card Loopbacks”...

  • Page 367

    DCC paths to the node where the card is installed. A second DCC path provides a nonlooped path to log into the node after the loopback is applied, thus enabling you to remove the facility loopback. Ensuring a second DCC is not necessary if you are directly connected to the ONS 15454 containing the loopback OC-N.

  • Page 368

    Step 1 If the condition does not clear, log into the Technical Support Website at Step 2 http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447. 2.7.250 LPBKTERMINAL (DS1, DS3) Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA) SONET Logical Objects: DS1, DS3 A Loopback Terminal condition for a DS-1 or DS-3 occurs when a software terminal (inward) loopback is active for a DS1 or DS3 port on the reporting DS3XM-6, DS3XM-12, or DS3/EC1-48 card.

  • Page 369

    2.7.253 LPBKTERMINAL (ESCON) For information about this alarm or condition, refer to the “Alarm Troubleshooting” chapter in the Cisco ONS 15454 DWDM Troubleshooting Guide. This guide discusses all DWDM alarms. 2.7.254 LPBKTERMINAL (FC) For information about this alarm or condition, refer to the “Alarm Troubleshooting” chapter in the Cisco ONS 15454 DWDM Troubleshooting Guide.

  • Page 370

    1-68. CTC permits loopbacks on an in-service (IS) circuit. Loopbacks are Service-Affecting (SA). Caution For more information about Ethernet cards, refer to the Cisco ONS 15454 and Note Cisco ONS 15454 SDH Ethernet Card Software Feature and Configuration Guide. Clear the LPBKTERMINAL (G1000) Condition Complete the “Clear Other Electrical Card or Ethernet Card Loopbacks”...

  • Page 371

    This threshold, with a default value of –44 VDC, is user-provisionable. The alarm remains raised until the voltage remains above the threshold for 120 seconds. (For information about changing this threshold, refer to the “Turn Up Node” chapter in the Cisco ONS 15454 Procedure Guide.

  • Page 372

    2.7.262 MAN-REQ Step 2 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447 in order to report a Service-Affecting (SA) problem. 2.7.262 MAN-REQ Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA)

  • Page 373

    The Manual Switch To Third Reference condition occurs when the NE timing source is manually switched to a third timing source. MANSWTOTHIRD is an informational condition and does not require troubleshooting. Note 2.7.268 MANUAL-REQ-RING Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA) Cisco ONS 15454 Troubleshooting Guide, R8.5 2-179 November 2009...

  • Page 374

    Step 1 Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447. 2.7.269 MANUAL-REQ-SPAN Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA) SONET Logical Object: EC1, OCN...

  • Page 375

    Step 1 Step 2 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447 in order to report a Service-Affecting (SA) problem. 2.7.272 MEA (BIC) Default Severity: Critical (CR), Service-Affecting (SA)

  • Page 376

    If you determine that your BIC type and backplane are compatible despite the MEA alarm, or if the alarm Step 2 does not clear after you resolve the incompatibilities, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447 in order to report a Service-Affecting (SA) problem. 2.7.273 MEA (EQPT)

  • Page 377

    (E1000-2 and E100T-12) are used in a newer 10-Gbps-compatible shelf assembly. Removing the incompatible cards clears the alarm. For more information about Ethernet cards, refer to the Cisco ONS 15454 and Note Cisco ONS 15454 SDH Ethernet Card Software Feature and Configuration Guide.

  • Page 378

    If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 11 for more information or call Cisco TAC 1 800 553-2447 in order to report a Service-Affecting (SA) problem. 2.7.274 MEA (FAN) Default Severity: Critical (CR), Service-Affecting (SA) SONET Logical Object: FAN Cisco ONS 15454 Troubleshooting Guide, R8.5...

  • Page 379

    2-280. If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 4 for more information or call Cisco TAC 1 800 553-2447 in order to report a Service-Affecting (SA) problem. 2.7.275 MEA (PPM) For information about this alarm or condition, refer to the “Alarm Troubleshooting” chapter in the Cisco ONS 15454 DWDM Troubleshooting Guide.

  • Page 380

    CTC network view. When you lose LAN connectivity with an ONS 15454 due to an MFGMEM alarm on the AIP, you can reestablish node management by disconnecting the Ethernet cable from the panel and connecting it to the active TCC2/TCC2P LAN port.

  • Page 381

    Alarm Troubleshooting 2.7.280 MS-DEG Step 2 If the reset card has not rebooted successfully, or the alarm has not cleared, call Cisco TAC 1 800 553-2447. If the Cisco TAC technician tells you to reseat the card, complete the “Remove and Reinsert (Reseat) the Standby TCC2/TCC2P Card”...

  • Page 382

    Default Severity: Not Reported (NR), Non-Service-Affecting (NSA) SONET Logical Object: PPM The Non-Cisco PPM Inserted condition occurs when a PPM that is plugged into a card’s port fails the security code check. The check fails when the PPM used is not a Cisco PPM.

  • Page 383

    2.7.287 OCHTERM-INC For information about this alarm or condition, refer to the “Alarm Troubleshooting” chapter in the Cisco ONS 15454 DWDM Troubleshooting Guide. This guide discusses all DWDM alarms. 2.7.288 ODUK-1-AIS-PM For information about this alarm or condition, refer to the “Alarm Troubleshooting” chapter in the Cisco ONS 15454 DWDM Troubleshooting Guide.

  • Page 384

    2.7.295 ODUK-OCI-PM For information about this alarm or condition, refer to the “Alarm Troubleshooting” chapter in the Cisco ONS 15454 DWDM Troubleshooting Guide. This guide discusses all DWDM alarms. 2.7.296 ODUK-SD-PM For information about this alarm or condition, refer to the “Alarm Troubleshooting” chapter in the Cisco ONS 15454 DWDM Troubleshooting Guide.

  • Page 385

    2.7.301 OPTNTWMIS For information about this alarm or condition, refer to the “Alarm Troubleshooting” chapter in the Cisco ONS 15454 DWDM Troubleshooting Guide. This guide discusses all DWDM alarms. 2.7.302 OPWR-HDEG For information about this alarm or condition, refer to the “Alarm Troubleshooting” chapter in the Cisco ONS 15454 DWDM Troubleshooting Guide.

  • Page 386

    2.7.307 OTUK-AIS For information about this alarm or condition, refer to the “Alarm Troubleshooting” chapter in the Cisco ONS 15454 DWDM Troubleshooting Guide. This guide discusses all DWDM alarms. 2.7.308 OTUK-BDI For information about this alarm or condition, refer to the “Alarm Troubleshooting” chapter in the Cisco ONS 15454 DWDM Troubleshooting Guide.

  • Page 387

    PDI-P is a set of application-specific codes indicating a signal label mismatch failure (SLMF) in the ONS 15454 STS path overhead. The condition indicates to downstream equipment that there is a defect in one or more of the directly mapped payloads contained in that STS synchronous payload envelope (SPE).

  • Page 388

    Verify that the Status column lists the circuit as active. If the Status column lists the circuit as PARTIAL, wait 10 minutes for the ONS 15454 to initialize fully. If the PARTIAL status does not change after full initialization, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC to report a...

  • Page 389

    CPP cards, and protection is not disabled on the CPP peer card. Step 4 If the alarm does not clear, log into the Cisco Technical Support Website at http://www.cisco.com/techsupport for more information or log into http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml to obtain a directory of toll-free Technical Support numbers for your country.

  • Page 390

    Plug the wristband cable into the ESD jack located on the lower-right edge of the shelf assembly. If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 2 for more information or call Cisco TAC 1 800 553-2447 in order to report a Service-Affecting (SA) problem. 2.7.319 PLM-V...

  • Page 391

    2.7.320 PMI Step 3 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447 in order to report a Service-Affecting (SA) problem. 2.7.320 PMI For more information about the PMI condition, refer to the “Alarm Troubleshooting” chapter in the Cisco ONS 15454 DWDM Troubleshooting Guide.

  • Page 392

    SONET TL1 Command Guide. For the ML-MR-10 card, the alarm can be cleared through Cisco IOS commands. For detailed instructions, refer to the Cisco ONS 15454 and Cisco ONS 15454 SDH Ethernet Card Software Feature and Configuration Guide. If the alarm does not clear, log into the Cisco Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC (1 800 553-2447) to report a...

  • Page 393

    “Remove and Reinsert (Reseat) Any Card” procedure on Step 5 page 2-273 for the reporting card. If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 6 for more information or call Cisco TAC 1 800 553-2447. 2.7.325 PROV-MISMATCH For information about this alarm or condition, refer to the “Alarm Troubleshooting”...

  • Page 394

    If the single card replacement does not clear the alarm, or if multiple cards report the alarm, verify the Step 4 office power. Refer to the “Install the Shelf and Backplane Cable” chapter in the Cisco ONS 15454 Procedure Guide for procedures. See the “1.13 Power Supply Problems”...

  • Page 395

    Complete the “Clear the PWR-FAIL-A Alarm” procedure on page 2-200. Step 1 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 2 for more information or call Cisco TAC 1 800 553-2447. 2.7.329 PWR-FAIL-RET-A...

  • Page 396

    Complete the “Clear the PWR-FAIL-A Alarm” procedure on page 2-200. Step 1 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 2 for more information or call Cisco TAC 1 800 553-2447. 2.7.331 RAI...

  • Page 397

    Step 4 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 5 for more information or call Cisco TAC 1 800 553-2447 in order to report a service-affecting (SA) problem. 2.7.333 RSV-RT-EXCD-RINGLET0 Default Severity: Major (MJ), Service-Affecting (SA)

  • Page 398

    SONET Logical Objects: EC1, OCN DWDM Logical Object: TRUNK A RFI Line condition occurs when the ONS 15454 detects an RFI in OC-N card SONET overhead because of a fault in another node. Resolving the fault in the adjoining node clears the RFI-L condition in the reporting node.

  • Page 399

    SONET Logical Objects: STSMON, STSTRM The RFI Path condition occurs when the ONS 15454 detects an RFI in the an STS-1 signal SONET overhead because of a fault in another node. Resolving the fault in the adjoining node clears the RFI-P condition in the reporting node.

  • Page 400

    Alarm Troubleshooting 2.7.339 RING-ID-MIS An RFI VT Layer condition occurs when the ONS 15454 detects an RFI in the SONET overhead because of a fault in another node. Resolving the fault in the adjoining node clears the RFI-V condition in the reporting node.

  • Page 401

    SONET Logical Object: OCN A Procedural Error Mismatch Ring alarm occurs when the ring name of the ONS 15454 node that is reporting the alarm does not match the ring name of another node in the BLSR. Nodes connected in a BLSR must have identical ring names to function.

  • Page 402

    This condition can be raised individually by each path in a bulk circuit roll. The condition clears when a good signal has been received on the roll destination leg. ROLL-PEND is an informational condition and does not require troubleshooting. Note Cisco ONS 15454 Troubleshooting Guide, R8.5 2-208 November 2009...

  • Page 403

    Pass-through mode itself is hitless. You can manually place an ML card into (or out of) pass-through mode using the Cisco IOS CLI command SHUTDOWN (SHUT) for such reasons as adding, removing, or servicing the node. To do so is hitless.

  • Page 404

    60 seconds. If the condition does not clear, log into the Technical Support Website at Step 6 http://www.cisco.com/techsupport for more information or call Cisco TAC (1 800 553-2447). 2.7.347 RPR-PEER-MISS Default Severity: Major (MJ), Service-Affecting (SA) SONET Logical Object: RPRIF The IEEE 802.17-based RPR Peer Node Is Missing condition is raised by an ML card when RI is...

  • Page 405

    If RI is configured, then RI information is displayed in the “show interface rpr 0" output. Note To correct the MAC address configuration, refer to the Cisco ONS 15454 and Cisco ONS 15454 SDH Ethernet Card Software Feature and Configuration Guide for procedures.

  • Page 406

    “RPR-PASSTHR” alarm on page 2-209. Clear the RPR-PROT-CONFIG-MISM Alarm You cannot clear this alarm from the ONS 15454; rather, it is caused by incompatible vendor equipment Step 1 configuration. See that equipment’s support information to correct the configuration for steering instead of wrapping.

  • Page 407

    MAC passthrough not set If the condition does not clear, log into the Technical Support Website at Step 5 http://www.cisco.com/techsupport for more information or call Cisco TAC (1 800 553-2447). 2.7.351 RPR-SD Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA) SONET Logical Objects: ML100T, ML1000, MLFX The IEEE 802.17b-based RPR Signal Degrade condition indicates that a minor signal degradation has...

  • Page 408

    Step 1 If the condition does not clear, log into the Technical Support Website at Step 2 http://www.cisco.com/techsupport for more information or call Cisco TAC (1 800 553-2447) to report a Service-Affecting (SA) problem. 2.7.352 RPR-SF Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA) SONET Logical Objects: ML100T, ML1000, MLFX The IEEE 802.17b-based RPR Signal Fail condition indicates a signal loss or major signal degradation...

  • Page 409

    If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 5 for more information or call Cisco TAC (1 800 553-2447) to report a Service-Affecting (SA) problem. 2.7.354 RPRW Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA) SONET Logical Objects: ML100T, ML1000, MLFX Cisco ONS 15454 Troubleshooting Guide, R8.5...

  • Page 410

    The Cisco proprietary RPR Wrapped condition applies to CE100T-8 and ML-Series cards and occurs when the Cisco proprietary RPR protocol initiates a ring wrap due to a fiber cut, node failure, node restoration, new node insertion, or other traffic problem. It can also be raised if the POS port has an Admin down condition.

  • Page 411

    Chapter 2 Alarm Troubleshooting 2.7.356 SD (DS1, DS3) For more information about the ML-Series Ethernet cards, refer to the Cisco ONS 15454 and Note Cisco ONS 15454 SDH Ethernet Card Software Feature and Configuration Guide. 2.7.356 SD (DS1, DS3) Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA)

  • Page 412

    If receive levels are good, clean the fibers at both ends according to site practice. If no site practice exists, Step 5 complete the procedure in the “Maintain the Node” chapter in the Cisco ONS 15454 Procedure Guide. If the condition does not clear, verify that single-mode fiber is used.

  • Page 413

    If receive levels are good, clean the fibers at both ends according to site practice. If no site practice exists, Step 5 complete the procedure in the “Maintain the Node” chapter of the Cisco ONS 15454 Procedure Guide. If the condition does not clear, verify that single-mode fiber is used.

  • Page 414

    “LOS (OCN)” alarm on page 2-164. Note For more information about Ethernet cards, refer to the Cisco ONS 15454 and Cisco ONS 15454 SDH Ethernet Card Software Feature and Configuration Guide. Clear the SD-L Condition Complete the “Clear the SD (DS1, DS3) Condition” procedure on page 2-218.

  • Page 415

    2-218. Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447. 2.7.362 SD-V Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA) SONET Logical Objects: VT-MON, VT-TERM An SD-V condition is similar to the “SD (DS1, DS3)”...

  • Page 416

    Step 1 Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15454. Plug the wristband cable into the ESD jack located on the lower-right edge of the shelf assembly. If the condition does not clear, log into the Technical Support Website at Step 2 http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447.

  • Page 417

    “Clear the SD (E1) Condition” procedure on page 2-219. Step 1 Always use the supplied electrostatic discharge wristband when working with a powered ONS 15454. Caution Plug the wristband cable into the ESD jack located on the lower-right edge of the shelf assembly.

  • Page 418

    2.7.367 SF-L (TRUNK) 2.7.367 SF-L (TRUNK) For information about this alarm or condition, refer to the “Alarm Troubleshooting” chapter in the Cisco ONS 15454 DWDM Troubleshooting Guide. This guide discusses all DWDM alarms. 2.7.368 SF-P Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA)

  • Page 419

    2.7.371 SHELF-COMM-FAIL For information about this alarm or condition, refer to the “Alarm Troubleshooting” chapter in the Cisco ONS 15454 DWDM Troubleshooting Guide. This guide discusses all DWDM alarms. 2.7.372 SH-IL-VAR-DEG-HIGH For information about this alarm or condition, refer to the “Alarm Troubleshooting” chapter in the Cisco ONS 15454 DWDM Troubleshooting Guide.

  • Page 420

    The Simple Network Timing Protocol (SNTP) Host Failure alarm indicates that an ONS 15454 serving as an IP proxy for the other ONS 15454 nodes in the ring is not forwarding SNTP information to the other nodes in the network. The forwarding failure can result from two causes: either the IP network attached to the ONS 15454 proxy node is experiencing problems, or the ONS 15454 proxy node itself is not functioning properly.

  • Page 421

    If no network problems exist, ensure that the ONS system proxy is provisioned correctly: Step 3 In node view for the ONS 15454 serving as the proxy, click the Provisioning > General tabs. Ensure that the Use NTP/SNTP Server check box is checked.

  • Page 422

    Clear the SQUELCH Condition Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15454. Plug the wristband cable into the ESD jack located on the lower-right edge of the shelf assembly. Determine the isolated node: Step 1 From the View menu, choose Go to Network View.

  • Page 423

    If the signal is valid, verify that the power level of the optical signal is within the optical card receiver Step 5 specifications. Refer to the Cisco ONS 15454 Reference Manual for card specifications. If the receiver levels are good, ensure that the optical transmit and receive fibers are connected properly.

  • Page 424

    (If you are troubleshooting this alarm remotely, reverse the order of progress.) • Local client alarms, as above Local trunk alarms, as above • Remote (upstream) client receive alarms, as above • Cisco ONS 15454 Troubleshooting Guide, R8.5 2-230 November 2009...

  • Page 425

    If you see a SQUELCHED condition on the trunk, this can only be caused by a transponder (TXP) card. Note Note For more information about MXP or TXP cards, refer to the Cisco ONS 15454 DWDM Reference Manual. Clear the SQUELCHED Condition...

  • Page 426

    The SSM Failed alarm occurs when the synchronization status messaging received by the ONS 15454 fails. The problem is external to the ONS 15454. This alarm indicates that although the ONS 15454 is set up to receive SSM, the timing source is not delivering valid SSM messages.

  • Page 427

    Alarm Troubleshooting 2.7.385 SSM-LNC Step 3 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447. 2.7.385 SSM-LNC For information about this alarm or condition, refer to the “Alarm Troubleshooting” chapter in the Cisco ONS 15454 DWDM Troubleshooting Guide.

  • Page 428

    The SSM SONET Minimum Clock (SMC) Traceable condition occurs when the synchronization message quality level changes to SMC. The login node does not use the clock because the node cannot use any reference beneath its internal level, which is ST3. Cisco ONS 15454 Troubleshooting Guide, R8.5 2-234 November 2009...

  • Page 429

    SSM-ST3E is an informational condition and does not require troubleshooting. Note 2.7.396 SSM-ST4 Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA) SONET Logical Objects: BITS, DS1, E1, NE-SREF, OCN DWDM Logical Object: TRUNK Cisco ONS 15454 Troubleshooting Guide, R8.5 2-235 November 2009...

  • Page 430

    The SSM Synchronization Traceability Unknown (STU) condition occurs when the reporting node is timed to a reference that does not support SSM, but the ONS 15454 has SSM support enabled. SSM-STU can also occur if the timing source is sending out SSM messages but SSM is not enabled on the ONS 15454.

  • Page 431

    Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447. 2.7.401 SWMTXMOD-PROT Default Severity: Critical (CR), Service-Affecting (SA) SONET Logical Object: EQPT The Switching Matrix Module Failure on Protect Slot alarm is raised by the Slot 10 cross connect card if this card is active (ACT).

  • Page 432

    The former standby card ACT/SBY LED becomes green. Step 5 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447 in order to report a Service-Affecting (SA) problem. 2.7.402 SWMTXMOD-WORK...

  • Page 433

    2.7.403 SWTOPRI Step 5 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447 in order to report a Service-Affecting (SA) problem. 2.7.403 SWTOPRI Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA)

  • Page 434

    Step 3 If the SYNC-FREQ condition continues to report after replacing the TCC2/TCC2P, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447. 2.7.407 SYNCLOSS...

  • Page 435

    Service-Affecting (SA) for NE-SREF SONET Logical Objects: EXT-SREF, NE-SREF A Loss of Timing on Primary Reference alarm occurs when the ONS 15454 loses the primary timing source (reference 1). The ONS 15454 uses three ranked timing references. The timing references are typically two BITS-level or line-level sources and an internal reference.

  • Page 436

    A Loss of Timing on Secondary Reference alarm occurs when the ONS 15454 loses the secondary timing source (reference 2). If SYNCSEC occurs, the ONS 15454 should switch to a third timing source (reference 3) to obtain valid timing for the ONS 15454. Switching to a third timing source also triggers “SWTOTHIRD” alarm on page 2-239.

  • Page 437

    Wait ten minutes to verify that the card you reset completely reboots and becomes the standby card. Step 6 If the reset card has not rebooted successfully, or the alarm has not cleared, call Cisco TAC 1 800 553-2447. If the Cisco TAC technician tells you to reseat the card, complete the “Remove and...

  • Page 438

    Ensure that the physical fibers are correctly configured and attached. To do this, consult site documents. Step 1 For more information about cabling the ONS 15454, refer to the “Install Cards and Fiber-Optic Cable” chapter in the Cisco ONS 15454 Procedure Guide.

  • Page 439

    Reference Guide and the Cisco ONS SONET TL1 Command Guide . Step 4 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447 in order to report a Service-Affecting (SA) problem if necessary. 2.7.414 TIM-MON...

  • Page 440

    If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 2 for more information or call Cisco TAC 1 800 553-2447. If the alarm applies to the STSTRM object, it is Service-Affecting (SA). 2.7.416 TIM-S...

  • Page 441

    Step 2 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447 to report a Service-Affecting (SA) problem. 2.7.418 TPTFAIL (CEMR, CE100T, CE1000) Default Severity: Major (MJ), Service-Affecting (SA)

  • Page 442

    G1000-4 port to which it is mapped. An occurrence of TPTFAIL on an ONS 15454 G1000-4 port indicates either a problem with the SONET path that the port is using or with the far-end G1000-4 port that is mapped to the port.

  • Page 443

    If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 3 for more information or call Cisco TAC 1 800 553-2447 in order to report a Service-Affecting (SA) problem. 2.7.421 TPTFAIL (ML100T, ML1000, MLFX)

  • Page 444

    Default Severity: Major (MJ), Service-Affecting (SA) SONET Logical Objects: DS1, E1 A Missing Transmitter alarm occurs when there is a transmit failure on the ONS 15454 DS-1 card because of an internal hardware failure. The card must be replaced. Clear the TRMT Alarm Complete the “Physically Replace a Traffic Card”...

  • Page 445

    2.7.424 TX-AIS Default Severity: Not Reported (NR), Non-Service-Affecting (NSA) SONET Logical Objects: DS1, DS3, E1 The (TX) Transmit Direction AIS condition is raised by the ONS 15454 backplane when it receives a far-end DS-1 LOS. Clear the TX-AIS Condition Determine whether there are alarms on the downstream nodes and equipment, especially the “LOS...

  • Page 446

    Cisco TAC 1 800 553-2447. 2.7.427 UNC-WORD For information about this alarm or condition, refer to the “Alarm Troubleshooting” chapter in the Cisco ONS 15454 DWDM Troubleshooting Guide. This guide discusses all DWDM alarms. 2.7.428 UNEQ-P Default Severity: Critical (CR), Service-Affecting (SA) SONET Logical Objects: STSMON, STSTRM An SLMF UNEQ Path alarm occurs when the path does not have a valid sender.

  • Page 447

    Verify that the Status column lists all circuits as active. If the alarm does not clear, clean the far-end optical fiber according to site practice. If no site practice Step 12 exists, complete the procedure in the “Maintain the Node” chapter of the Cisco ONS 15454 Procedure Guide. Warning On the OC-192 card, the laser is on when the card is booted and the safety key is in the on position (labeled 1).

  • Page 448

    OC-N and electrical cards. If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 14 for more information or call Cisco TAC 1 800 553-2447 in order to report a Service-Affecting (SA) problem. 2.7.429 UNEQ-V...

  • Page 449

    The Unqualified PPM Inserted condition occurs when a PPM with a nonqualified product ID is plugged into the card’s port; that is, the PPM passes the security code check as a Cisco PPM but is not qualified for use on the particular card.

  • Page 450

    The presence of at least one working member causes the VCAT group to remain in VCG-DEG (VCG degraded) state. For more information about Ethernet cards, refer to the Cisco ONS 15454 and Note Cisco ONS 15454 SDH Ethernet Card Software Feature and Configuration Guide.

  • Page 451

    Check the incoming voltage level to the shelf using a voltmeter. Follow site practices or refer to the Step 1 “Install the Shelf and Backplane Cable” chapter in the Cisco ONS 15454 Procedure Guide for power installation procedures. Step 2 Correct any incoming voltage issues.

  • Page 452

    “Clear the LOS (OCN) Alarm” procedure on page 2-165. Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC 1 800 553-2447. 2.7.442 WORK-QUEUE-FULL Default Severity: Not Alarmed (NA) Logical Object: EQPT The Work Queue Full condition occurs when the netTask Queue in VxWorks has filled up and task operations for the card is postponed.

  • Page 453

    Cisco ONS 15454 DWDM Troubleshooting Guide. This guide discusses all DWDM alarms. 2.8 Traffic Card LED Activity ONS 15454 traffic card LED behavior patterns are listed in the following sections. These sections give behavior for card insertion, reset, and side-switch.

  • Page 454

    “SBY,” and this has replaced the white “LDG” depiction on the card in CTC. If you are looking at node view of the ONS 15454, the current active card has a green LED depiction • with the initials “ACT,” and this has replaced the white “LDG” depiction on the card in CTC.

  • Page 455

    Verify Node Visibility for Other Nodes Step 1 Log into a node on the network. Step 2 In node view, click the Provisioning > BLSR tabs. Step 3 Highlight a BLSR. Cisco ONS 15454 Troubleshooting Guide, R8.5 2-261 November 2009...

  • Page 456

    If the switch is successful, the group says “Force to working” in the Selected Groups area. Step 6 Initiate a 1+1 Manual Switch Command This procedure switches 1+1 protection group traffic from one port in the group to the other using a Manual switch. Cisco ONS 15454 Troubleshooting Guide, R8.5 2-262 November 2009...

  • Page 457

    For 1:1 and 1:N electrical protection groups, working or protect cards can be placed in the Lock On state. Note For a 1+1 optical protection group, only the working port can be placed in the Lock On state. Cisco ONS 15454 Troubleshooting Guide, R8.5 2-263 November 2009...

  • Page 458

    In the Selected Group list, click the card you want to clear. Step 3 In the Inhibit Switching area, click Unlock. Step 4 Click Yes in the confirmation dialog box. Step 5 The lock-on or lockout is cleared. Cisco ONS 15454 Troubleshooting Guide, R8.5 2-264 November 2009...

  • Page 459

    In the Protection Switch Result dialog box, click OK. Step 8 In the Circuits on Span dialog box, the switch state for all circuits is FORCE. Unprotected circuits do not switch. Cisco ONS 15454 Troubleshooting Guide, R8.5 2-265 November 2009...

  • Page 460

    Step 7 In the Protection Switch Result dialog box, click OK. In the Circuits on Span dialog box, the switch state for all circuits is LOCKOUT. Unprotected circuits do not switch. Cisco ONS 15454 Troubleshooting Guide, R8.5 2-266 November 2009...

  • Page 461

    From the View menu choose Go to Network View. Step 2 In network view, click the Provisioning > BLSR tabs. Step 3 Click the row of the BLSR you are switching, then click Edit. Step 4 Cisco ONS 15454 Troubleshooting Guide, R8.5 2-267 November 2009...

  • Page 462

    Right-click the BLSR node channel (port) and choose Set West Protection Operation (if you chose a Step 4 west channel) or Set East Protection Operation (if you chose an east channel). Cisco ONS 15454 Troubleshooting Guide, R8.5 2-268 November 2009...

  • Page 463

    Step 3 Click the BLSR you want to clear. Step 4 Right-click the west port of the BLSR node where you invoked the switch and choose Set West Step 5 Protection Operation. Cisco ONS 15454 Troubleshooting Guide, R8.5 2-269 November 2009...

  • Page 464

    When an AIC-I card is reset in CTC, any subsequent user client operations (such as CTC or TL1 activity) Note is paused for approximately 5-10 seconds. The reset does not cause any conditions to be raised. For more information about MXP and TXP cards, refer to the Cisco ONS 15454 DWDM Reference Note Manual.

  • Page 465

    Identify the active TCC2/TCC2P: Step 2 If you are looking at the physical ONS 15454 shelf, the ACT/SBY LED of the active card is green. The ACT/STBLY LED of the standby card is amber. Right-click the active TCC2/TCC2P in CTC.

  • Page 466

    “2.9.2 Protection Switching, Lock Initiation, and Clearing” section on page 2-262. In-depth traffic switching procedures and information can be found in the “Maintain the Node” chapter of the Cisco ONS 15454 Procedure Guide. Remove and Reinsert (Reseat) the Standby TCC2/TCC2P Card Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15454.

  • Page 467

    “2.9.2 Protection Switching, Lock Initiation, and Clearing” section on page 2-262. For more information, refer to the “Maintain the Node” chapter in the Cisco ONS 15454 Procedure Guide. When you replace a card with the identical type of card, you do not need to make any changes to the database.

  • Page 468

    This procedure is placed in the chapter as a quick guide for the user’s convenience. A more detailed Note procedure is located in the “Maintain the Node” chapter of the Cisco ONS 15454 Procedure Guide. When you replace a card with the identical type of card, you do not need to make any changes to the database.

  • Page 469

    Click the circuit row to highlight it and click Delete. Step 4 Click Yes in the Delete Circuits dialog box. Verify or Create Node Section DCC Terminations Portions of this procedure are different for ONS 15454 DWDM nodes. Note Log into a node on the network. Step 1 In node view, click the Provisioning >...

  • Page 470

    If a row contains another state besides None, click in the column cell to display the drop-down list and Step 5 select None. In the Admin State column, determine whether any port row shows a state other than IS. Step 6 Cisco ONS 15454 Troubleshooting Guide, R8.5 2-276 November 2009...

  • Page 471

    This procedure does not apply to DS3XM-6 or DS3XM-12 cards. Note Note For more information about Ethernet cards, refer to the Cisco ONS 15454 and Cisco ONS 15454 SDH Ethernet Card Software Feature and Configuration Guide. Step 1 Log into a node on the network.

  • Page 472

    Statement 206 Although the filter works if it is installed with either side facing up, Cisco recommends that you install it with the metal bracing facing up to preserve the surface of the filter.

  • Page 473

    If the fan tray does not slide all the way to the back of the shelf assembly, pull the fan tray out and Caution readjust the position of the reusable filter until the fan tray fits correctly. On a powered-up ONS 15454, the fans start immediately after the fan-tray assembly is correctly Note inserted.

  • Page 474

    Replace the Fan-Tray Assembly Caution The 15454-FTA3 fan-tray assembly can only be installed in ONS 15454 R3.1 and later shelf assemblies (15454-SA-ANSI, P/N: 800-19857; 15454-SA-HD, P/N: 800-24848). It includes a pin that does not allow it to be installed in ONS 15454 shelf assemblies released before ONS 15454 R3.1 (15454-SA-NEBS3E, 15454-SA-NEBS3, and 15454-SA-R1, P/N: 800-07149).

  • Page 475

    If you are removing an AMP Champ EIA, remove the fastening plate before proceeding. To remove the fastening plate, loosen the two thumbscrews. If a backplane cover is attached to the ONS 15454, lift the panel by the bottom to remove it from the Step 3 shelf assembly and store the panel for later use.

  • Page 476

    Do not perform this procedure on a node with live traffic. Hot-swapping the AIP can affect traffic and Caution result in a loss of data. For assistance with AIP replacement contact Cisco TAC 1 800 553-2447. Always use the supplied electrostatic discharge wristband when working with a powered ONS 15454.

  • Page 477

    Replace the lower backplane cover and secure the cover with the five screws. Step 14 In node view, click the Provisioning > Network tabs. Step 15 Cisco recommends TCC2/TCC2P resets be performed in a maintenance window to avoid any potential Caution service disruptions. Reset the standby TCC2/TCC2P: Step 16 Right-click the standby TCC2/TCC2P and choose Reset Card.

  • Page 478

    In the node view of the new node, click the Circuits tab. Note that all circuits listed are DISCOVERED. Step 27 If all circuits listed do not have a DISCOVERED status, call the Cisco TAC 1 800 553-2447 to open a Return Material Authorization (RMA).

  • Page 479

    Cisco ONS 15454 transient condition. 3.1 Transients Indexed By Alphabetical Entry Table 3-1 alphabetically lists all ONS 15454 transient conditions and their entity, SNMP number, and SNMP trap. The CTC default alarm profile might contain conditions that are not currently implemented but are Note reserved for future use.

  • Page 480

    Chapter 3 Transient Conditions 3.1 Transients Indexed By Alphabetical Entry Table 3-1 ONS 15454 Transient Condition Alphabetical Index (continued) Transient Condition Entity SNMP Number SNMP Trap 3.3.13 EFM-ERR-FRM, page 3-6 ML100T, 6800 efmLinkMonitoringError ML1000, edFrameEvent MLFX, 3.3.14 EFM-FRM-PER, page 3-6...

  • Page 481

    Conditions do not necessarily require troubleshooting. 3.2.1 Condition Characteristics Conditions include any problem detected on an ONS 15454 shelf. They can include standing or transient notifications. You can retrieve a snapshot of all currently raised conditions on the network, node, or card in the CTC Conditions window or by using the RTRV-COND commands in TL1.

  • Page 482

    Chapter 3 Transient Conditions 3.2.2 Condition States For a comprehensive list of conditions, refer to the Cisco ONS SONET TL1 Command Guide. 3.2.2 Condition States The History tab state (ST) column indicates the disposition of the condition, as follows: A raised (R) event is active.

  • Page 483

    This transient condition does not result in a standing condition. 3.3.11 DBBACKUP-FAIL The Database Backup Failed (DBBACKUP-FAIL) condition occurs when the system fails to back up the database when the backup command is initiated. Cisco ONS 15454 Troubleshooting Guide, R8.5 November 2009...

  • Page 484

    NE does not respond to the request and the local NE times out, this condition notifies the user on local NE about the failure. This transient condition does not result in a standing condition. Cisco ONS 15454 Troubleshooting Guide, R8.5 November 2009...

  • Page 485

    3.3.22 IOSCFG-COPY-FAIL The IOS Config Copy Failed (IOSCFG-COPY-FAIL) condition occurs on ML-Series Ethernet cards when the software fails to upload or download the Cisco IOS startup configuration file to or from an ML-Series card. This condition is similar to the “SFTWDOWN-FAIL”...

  • Page 486

    This transient condition results in a BLSR Manual Switch (Span or Ring) standing condition. 3.3.29 PM-TCA The Performance Monitor Threshold Crossing Alert (PM-TCA) condition occurs when network collisions cross the rising threshold for the first time. Cisco ONS 15454 Troubleshooting Guide, R8.5 November 2009...

  • Page 487

    An incorrect input that points to the wrong place or file, network issues, or a bad (corrupt) package can cause this failure. Retrying the operation with the correct name/location will usually succeed. If network issues persist, you must contact the network lab support. If the package is corrupt, contact Cisco TAC. See the “Obtaining Documentation and Submitting a Service Request”...

  • Page 488

    Signal Failure-Span command or a fiber is pulled from a four-fiber BLSR configuration. The condition is raised until the WaitToRestore (WTR) period expires. This transient condition clears when the BLSR returns to a normal condition or the IDLE state. Cisco ONS 15454 Troubleshooting Guide, R8.5 3-10 November 2009...

  • Page 489: Error Messages

    This chapter lists the Cisco ONS 15454, Cisco 15454 SDH, Cisco ONS 15600, Cisco 15600 SDH, Cisco ONS 15310-CL, and Cisco ONS 15310-MA error messages. The error dialog box in Figure 4-1 consists of three parts: the error title, error ID, and error message.

  • Page 490

    An IOS session cannot be opened right now with this slot. Most Refer to the error message text. likely someone else (using a different CTC) already has a session opened with this slot. Please try again later. Cisco ONS 15454 Troubleshooting Guide, R8.5 November 2009...

  • Page 491

    The version of the browser applet does not match the version Refer to the error message text. required by the network element. Please close and restart your browser in order to launch the Cisco Transport Controller. WID-1041 An error occurred while closing the {0} connection.

  • Page 492

    There was an error when CTC tried to delete the roll. EID-2004 No Cisco IOS slot was selected. You did not select a Cisco IOS slot. EID-2005 CTC cannot find the online help files for {0}. CTC cannot find the online help files for the The files might have been moved, deleted, or not installed.

  • Page 493

    (rare condition). EID-2034 Network circuits could not be added: Refer to the error message text. EID-2035 The source and destination nodes are not connected. Refer to the error message text. Cisco ONS 15454 Troubleshooting Guide, R8.5 November 2009...

  • Page 494

    EID-2056 A communication error occurred: {0} An internal error occurred in Network Alarm tab while synchronizing alarms with the nodes. Cisco ONS 15454 Troubleshooting Guide, R8.5 November 2009...

  • Page 495

    This column is permanent and cannot be renamed. Refer to the error message text. EID-2078 At least two columns must be highlighted. You cannot compare two profiles unless you select two columns. Cisco ONS 15454 Troubleshooting Guide, R8.5 November 2009...

  • Page 496

    EID-2100 Please select at least one profile to delete. You have not selected the profile to delete. EID-2101 An error occurred while protection switching. There was an error during the protection switching. Cisco ONS 15454 Troubleshooting Guide, R8.5 November 2009...

  • Page 497

    The ring speed for is inadequate for the upgrade procedure. You have selected an incorrect ring speed Only {0} (or higher) {1} can be upgraded to four-fiber. for upgrade. Only rings within the specified parameters can be upgraded to 4-fiber BLSR. Cisco ONS 15454 Troubleshooting Guide, R8.5 November 2009...

  • Page 498

    EID-2144 An error occurred while deleting the online help book(s). You cannot delete the specified online help. EID-2145 No nodes appear to have a Cisco IOS card. Refer to error message. EID-2146 This is a security violation. You cannot logout of an account other than You may only logout of your own account.

  • Page 499

    An error occurred during roll acknowledgement. Refer to the error message text. EID-2163 The roll cannot be canceled. CTC cannot cancel the roll. EID-2164 An error occurred during the roll. CTC encountered a roll error. Cisco ONS 15454 Troubleshooting Guide, R8.5 4-11 November 2009...

  • Page 500

    You must not include this link as it destination. originates from destination of a circuit. It is against the path selection algorithm. EID-2182 The value of {0} is invalid. The value of the specified item is invalid. Cisco ONS 15454 Troubleshooting Guide, R8.5 4-12 November 2009...

  • Page 501

    CTC is unable to switch to the {0} view. CTC is unable to switch to the specified view. EID-2199 Login failed on {0} {1} The login failed on the specified tasks. Cisco ONS 15454 Troubleshooting Guide, R8.5 4-13 November 2009...

  • Page 502

    (XC) loopback will be applied on cross-connection. EID-2220 The tunnel status is PARTIAL. CTC is not able to change it. Refer to the error message text. Please try again later. Cisco ONS 15454 Troubleshooting Guide, R8.5 4-14 November 2009...

  • Page 503

    A few circuits could not be created. EID-2330 An error occurred during circuit verification. The selected {0} The selected item, specified by {0}, is is invalid! invalid as per the details, specified in {1}. Cisco ONS 15454 Troubleshooting Guide, R8.5 4-15 November 2009...

  • Page 504

    EID-3025 An error occurred while retrieving thresholds. There was an error retrieving the thresholds. Cisco ONS 15454 Troubleshooting Guide, R8.5 4-16 November 2009...

  • Page 505

    The file {0} could not be read. Refer to the error message text. Please verify the name and try again. EID-3048 There is no Cisco IOS startup configuration file available to CTC could not find the configuration file download. for IOS startup.

  • Page 506

    CTC lost its connection with this node. The NE Setup Wizard Refer to the error message text. will exit. EID-3077 No optical link was selected. Refer to the error message text. Cisco ONS 15454 Troubleshooting Guide, R8.5 4-18 November 2009...

  • Page 507

    Try after sometime. EID-3098 No ring terminations were selected. Select one of the ring terminations. EID-3099 The entered key does not match the existing authentication key. Check the authentication key and reenter. Cisco ONS 15454 Troubleshooting Guide, R8.5 4-19 November 2009...

  • Page 508

    No object of type {0} was selected for deletion. Choose an object of the specified type to delete. EID-3121 An error occurred while deleting {0}. There is an error deleting the item. Cisco ONS 15454 Troubleshooting Guide, R8.5 4-20 November 2009...

  • Page 509

    An error occurred while creating the static route entry. CTC encountered an error while a creating static route entry. EID-3144 The maximum number of static routes has been exceeded. The number of static routes has exceeded its limit. Cisco ONS 15454 Troubleshooting Guide, R8.5 4-21 November 2009...

  • Page 510

    The new node ID ({0}) for ring ID {1} duplicates the ID of The new specified node ID for the specified node {2}. ring ID is the same as another node ID. Cisco ONS 15454 Troubleshooting Guide, R8.5 4-22 November 2009...

  • Page 511

    The node is busy: {0} is {1} and cannot be deleted as requested. The request cannot be completed. EID-3187 An error occurred while deleting the trap destination. CTC encountered an error deleting the trap destination. Cisco ONS 15454 Troubleshooting Guide, R8.5 4-23 November 2009...

  • Page 512

    Refer to the error message text. transition. EID-3234 The current synchronization provisioning does not allow this You cannot transition the port state to the state transition. target date while in the current synchronization state. Cisco ONS 15454 Troubleshooting Guide, R8.5 4-24 November 2009...

  • Page 513

    CTC could not complete the specified action. EID-3252 No download has been initiated from this CTC session. Refer to the error message text. EID-3253 The reboot operation failed. {0} Refer to the error message text. Cisco ONS 15454 Troubleshooting Guide, R8.5 4-25 November 2009...

  • Page 514

    When the node is accessible, check its software version to verify if the {0} succeeded. WID-3270 The file {0} does not exist. The specified file does not exist. Cisco ONS 15454 Troubleshooting Guide, R8.5 4-26 November 2009...

  • Page 515

    {0}. to all nodes in the ring type. EID-3290 The specified provisionable patchcord(s) could not be deleted. Refer to the error message text. Cisco ONS 15454 Troubleshooting Guide, R8.5 4-27 November 2009...

  • Page 516

    The offset cannot be modified because the service state of the Refer to the error message text. port is IS. EID-3314 The requested action is not allowed. Refer to the error message text. The state value is invalid. Cisco ONS 15454 Troubleshooting Guide, R8.5 4-28 November 2009...

  • Page 517

    The actual wavelength must be retrieved. EID-3343 An error occurred while reading actual band. The actual band must be retrieved. EID-3344 An error occurred while reading expected band. The expected band must be retrieved. Cisco ONS 15454 Troubleshooting Guide, R8.5 4-29 November 2009...

  • Page 518

    CTC attempted to access an OCHNC connection that has been CTC destroyed an external attempt to destroyed. access an optical channel network connection. EID-3375 The expected span loss must be set. Refer to the error message text. Cisco ONS 15454 Troubleshooting Guide, R8.5 4-30 November 2009...

  • Page 519

    The timing reference(s) could not be assigned because with line Refer to the warning message text. or mixed timing, only a single unprotected timing reference per BITS Out can be selected. Please use the "Reset" button and verify the settings. Cisco ONS 15454 Troubleshooting Guide, R8.5 4-31 November 2009...

  • Page 520

    EID-4001 The {0} node ID cannot be changed now because a {0} switch You cannot change the ring ID because a is active. switch of the same ring type is active. Cisco ONS 15454 Troubleshooting Guide, R8.5 4-32 November 2009...

  • Page 521

    {0} provisioning, losing any later provisioning. If the node was running some other version, reverting will LOSE ALL PROVISIONING. EID-4003 The Cisco IOS console is disabled for the card in Slot {0}. The card may not be an IOS-based card or it may be rebooting. EID-4004 An error occurred while canceling the software upgrade.

  • Page 522

    The current state selection of {0} will be ignored. EID-5023 CTC cannot communicate with the node. CTC encountered a network The operation failed. communication error. Connectivity between CTC and the NE was disrupted, either transiently or permanently. Cisco ONS 15454 Troubleshooting Guide, R8.5 4-34 November 2009...

  • Page 523

    Wavelengths used by provisionable ports and multiplexer/demultiplexer ports must use the same patchcords for transponder trunk ports and wavelength: mux/demux ports must be the same. {0} is not equal to {1}. Cisco ONS 15454 Troubleshooting Guide, R8.5 4-35 November 2009...

  • Page 524

    EID-5056 This PPC cannot be deleted because one or more circuits are Remove the circuits provisioned over the provisioned over it. provisionable patchcord before trying to delete it. Cisco ONS 15454 Troubleshooting Guide, R8.5 4-36 November 2009...

  • Page 525

    An OCH-Trail tunnel link was found but without any associated Create an OCH-Trail circuit associated with circuit. the link. EID-5073 You are creating an unprotected link from a protected port. Refer to the error message. Do you want to continue? Cisco ONS 15454 Troubleshooting Guide, R8.5 4-37 November 2009...

  • Page 526

    Do you want to delete the first 200 circuits selected? EID-5090 This operation cannot be completed. Refer to the error message text The selected circuits have different state models; please select circuits of the same type. Cisco ONS 15454 Troubleshooting Guide, R8.5 4-38 November 2009...

  • Page 527

    Change the Out-of-service state to Active. EID-6015 The distance extension cannot be disabled if the port media type Refer to the error message text. is FICON 1Gbps ISL or FICON 2Gbps ISL. Cisco ONS 15454 Troubleshooting Guide, R8.5 4-39 November 2009...

  • Page 528

    Refer to the error message text. EID-6036 The parent PPM entity does not exist. Create a parent entity for the PPM. EID-6037 This equipment type is not supported. CTC does not support this equipment. Cisco ONS 15454 Troubleshooting Guide, R8.5 4-40 November 2009...

  • Page 529

    An error occurred while deleting the IP-over-CLNS tunnel CTC encountered an error while deleting entry. the IP Over CLNS tunnel entry. EID-6062 The selected IP-over-CLNS tunnel does not exist. Create a IP Over CLNS tunnel. Cisco ONS 15454 Troubleshooting Guide, R8.5 4-41 November 2009...

  • Page 530

    The entry you selected for editing has been altered by another Refer to the error message text. user. The changes cannot be committed. EID-6084 The RADIUS server entry already exists. Specify another RADIUS server entry. Cisco ONS 15454 Troubleshooting Guide, R8.5 4-42 November 2009...

  • Page 531

    Error Warning Error Warning Message Description WID-6085 Disabling shell access will prevent Cisco TAC from connecting Refer to the warning message text. to the vxWorks shell to assist users. EID-6086 The card cannot be changed because card resources are in use. The card you are trying to remove is being used.

  • Page 532

    (two CTC sessions are attempting to rearrange the shelves at the same time.) EID-6120 This equipment does not support multishelf. Refer to the error message text. Cisco ONS 15454 Troubleshooting Guide, R8.5 4-44 November 2009...

  • Page 533

    Also note that enabling OSPF on the LAN will temporarily cause the current list of static routes to stop being advertised to remote nodes and only be used locally. Cisco ONS 15454 Troubleshooting Guide, R8.5 4-45 November 2009...

  • Page 534

    EID-6206 The ADM peer group has already been created on the peer card. The user creates an ADM peer group involving an ADM card inserted in a peer group. Cisco ONS 15454 Troubleshooting Guide, R8.5 4-46 November 2009...

  • Page 535

    The network interface mode value is invalid. Enter again. EID-6224 Invalid ingress COS value The ingress COS value is invalid. Enter again. EID-6225 Invalid ethertype value The Ethertype value is invalid. Enter again. Cisco ONS 15454 Troubleshooting Guide, R8.5 4-47 November 2009...

  • Page 536

    The data cannot be retrieved because ANS parameters cannot Refer to the error message text. be calculated on the node in its current configuration. EID-6253 Invalid Margin For Span Aging. Refer to the error message text. Cisco ONS 15454 Troubleshooting Guide, R8.5 4-48 November 2009...

  • Page 537

    Delete all the circuits on the port before changing admin state of the port. EID-6276 APC is disabled. APC Correction Skipped. Override cannot be Refer to the error message text. performed. Cisco ONS 15454 Troubleshooting Guide, R8.5 4-49 November 2009...

  • Page 538

    Maximum number of alarm types that can be added cannot Refer to the error message text. exceed 50. EID-6297 Hard coded alarm types cannot be deleted. Refer to the error message text. Cisco ONS 15454 Troubleshooting Guide, R8.5 4-50 November 2009...

  • Page 539

    1. EID-3159 can appear if you attempt to perform another switching operation within a certain time interval. This interval is an algorithm of three seconds per working card in the protection group. The maximum interval is 10 seconds. Cisco ONS 15454 Troubleshooting Guide, R8.5 4-51...

  • Page 540

    Chapter 4 Error Messages Cisco ONS 15454 Troubleshooting Guide, R8.5 4-52 November 2009...

  • Page 541

    MAC address location 2-131 2-38 2-181 AMI coding 2-148, 2-149 replace 2-282 AMPLI-INIT 2-38 air filter, replace 2-278 AOTS logical object 2-20 APC-CORR-SKIPPED 2-38 2-36 APC-DISABLED 2-38 AIS-L 2-37 APC-END 2-39 Cisco ONS 15454 Troubleshooting Guide, R8.5 IN-1 November 2009...

  • Page 542

    2-39 AUTORESET 2-51 manual span condition 2-180 AUTOSW-AIS 2-51 ring mismatch 2-207 AUTOSW-LOP (STSMON) 2-52 ring switch failure 2-97 AUTOSW-LOP (VT-MON) 2-52 squelch alarm 2-228 AUTOSW-PDI 2-53 verify node visibility 2-261 Cisco ONS 15454 Troubleshooting Guide, R8.5 IN-2 November 2009...

  • Page 543

    TPTFAIL 2-248 troubleshoot Ethernet circuits 1-68 CE1000 2-58 troubleshoot FC_MR-4 circuits 1-94 CE100T 2-58 troubleshoot optical circuits 1-47 CEMR 2-58 VT1.5 circuit creation error 1-137 E1000 2-59 Cisco ONS 15454 Troubleshooting Guide, R8.5 IN-3 November 2009...

  • Page 544

    DCN tool 1-122 1-113 cannot launch DCU-LOSS-FAIL 1-123 2-77 colors appear incorrectly on UNIX workstation default K alarm 1-121 2-39 correct the core version build diagnostic tests 1-128, 1-129 Cisco ONS 15454 Troubleshooting Guide, R8.5 IN-4 November 2009...

  • Page 545

    2-277 DSP-FAIL 2-79 create a facility loopback 1-10, 1-28 DUP-IPADDR 2-79 create a hairpin circuit 1-15, 1-33 DUP-NODENAME 2-79 create a terminal loopback 1-23 DUP-SHELF-ID 2-80 DS-3 idle condition 2-130 Cisco ONS 15454 Troubleshooting Guide, R8.5 IN-5 November 2009...

  • Page 546

    1+1 Manual switch 2-86 2-262 ERFI-P-CONN initiate a 1+1 Protection switch 2-87 2-262 ERFI-P-PAYLD initiate a 1:1 card switch command 2-88 2-265 Cisco ONS 15454 Troubleshooting Guide, R8.5 IN-6 November 2009...

  • Page 547

    1-46 perform on source-node FC_MR-4 cards 1-94 FE-AIS 2-102 test a source electrical port 1-10 FEC-MISM 2-103 FAILTOSW 2-94 FE-DS1-MULTLOS 2-103 FAILTOSW-PATH 2-95 FE-DS1-NSA 2-103 FAILTOSWR 2-96 FE-DS1-SA 2-104 FAILTOSWS 2-98 Cisco ONS 15454 Troubleshooting Guide, R8.5 IN-7 November 2009...

  • Page 548

    FRCDWKSWBK-NO-TRFSW facility loopback condition 2-172 FRCDWKSWPR-NO-TRFSW LED activity 2-259 free run synchronization 2-115 LED test 1-109 FRNGSYNC 1-139, 2-114 terminal loopback behavior FSTSYNC 2-115 terminal loopback condition 2-176 Cisco ONS 15454 Troubleshooting Guide, R8.5 IN-8 November 2009...

  • Page 549

    INCOMPATIBLE-SW test signal 1-128, 2-129 2-41 INHSWPR 2-130 INHSWWKG 2-130 Internet Explorer, reset as default browser 1-121 interoperability problems 1-128 lamp test 1-108 INTRUSION LAN (CAT-5) cable INTRUSION-PSWD 2-131 crimp 1-142 Cisco ONS 15454 Troubleshooting Guide, R8.5 IN-9 November 2009...

  • Page 550

    2-146 2-146 see also facility loopback lock initiation see also terminal loopback 2-262 lock-on see external switching commands LOCKOUT-REQ AUTOSW-LOP 2-147 2-52 lockout see external switching commands LOP-P 2-155 Cisco ONS 15454 Troubleshooting Guide, R8.5 IN-10 November 2009...

  • Page 551

    2-32 mismatch 1-133 CE1000 2-169 major alarms CE100T 2-169 definition 2-32 2-169 list of alarms 2-169 MAN-REQ 2-178 2-170 MANRESET 2-178 2-170 MANSWTOINT 2-179 ESCON 2-171 MANSWTOPRI 2-179 2-171 MANSWTOSEC 2-179 Cisco ONS 15454 Troubleshooting Guide, R8.5 IN-11 November 2009...

  • Page 552

    2-259 circuit state transition error 1-135 transport layer failure alarm 2-249 clear a cross-connect loopback circuit 2-276 verify LED operation 1-109 clear a facility or terminal loopback circuit 2-276 MS-DEG 2-187 Cisco ONS 15454 Troubleshooting Guide, R8.5 IN-12 November 2009...

  • Page 553

    OPWR-HFAIL 2-191 OPWR-LDEG 2-191 PLM-P 2-195 OPWR-LFAIL 2-191 PLM-V 2-196 OSC-RING logical object 2-21 2-197 OSPF PM-TCA DCN tool 1-113 PORT-FAIL 2-197 disable OSPF 2-276 PORT-MISMATCH 2-197 HELLO alarm 2-121 power Cisco ONS 15454 Troubleshooting Guide, R8.5 IN-13 November 2009...

  • Page 554

    1-146 2-217 2-204 2-218 ERFI-P-CONN ODUK-SD-PM 2-87 2-190 ERFI-P-PAYLD OTUK-SD 2-88 2-192 ERFI-P-SRVR RPR-SD 2-88 2-213 RFI-L SD-L 2-204 2-220 RFI-P SD-L (trunk) 2-205 2-220 RFI-V SD-P 2-205 2-220 Cisco ONS 15454 Troubleshooting Guide, R8.5 IN-14 November 2009...

  • Page 555

    2-237 SNTP-HOST 2-226 SWMTXMOD-WORK 2-238 SPANLEN-OUT-OF-RANGE SWTOPRI 2-227 2-239 SPAN-SW-EAST 2-227 SWTOSEC 2-239 SPAN-SW-WEST SWTOTHIRD 2-227 2-239 SYNC-FREQ 2-231 2-240 SQUELCH synchronization status messaging see SSM 2-228 SQUELCHED SYNCLOSS 2-229 2-240 Cisco ONS 15454 Troubleshooting Guide, R8.5 IN-15 November 2009...

  • Page 556

    (condition) 1-105 2-179 perform on a destination-node OC-N port manual switch to second source (condition) 1-65 2-179 perform on an intermediate-node Ethernet port manual switch to third source (condition) 1-81 2-179 Cisco ONS 15454 Troubleshooting Guide, R8.5 IN-16 November 2009...

  • Page 557

    2-257 Tx levels VOA-LFAIL 1-147 2-257 TX-LOF 2-251, 2-255 voltage see power Tx packet VOLT-MISM 2-257 TX-RAI VT1.5 circuit creation error 2-251 1-137 VT-MON logical object 2-22 VT-TERM logical object 2-22 Cisco ONS 15454 Troubleshooting Guide, R8.5 IN-17 November 2009...

  • Page 558

    Index warnings 2-35 west or east misconnection alarm 2-90 WKSWBK 3-10 WKSWPR 2-258, 3-10 WORK-QUEUE-FULL 2-258 workstation requirements 1-115 2-258 WTR-SPAN 3-10 WVL-MISMATCH 2-259 XFPs install 1-145 remove 1-145 replace 1-144 Cisco ONS 15454 Troubleshooting Guide, R8.5 IN-18 November 2009...

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