Cisco 7937G - Unified IP Conference Station VoIP Phone Administration Manual
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Cisco 7937G - Unified IP Conference Station VoIP Phone Administration Manual

For cisco unified communications manager 6.0
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Cisco Unified IP Conference Station
7937G Administration Guide
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Text Part Number: OL-11560-01 Rev. B0
1725-40072-001 Rev. A1

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Summary of Contents for Cisco 7937G - Unified IP Conference Station VoIP Phone

  • Page 1 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-11560-01 Rev. B0...
  • Page 2 You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: •...

  • Page 3: Table Of Contents

    C H A P T E R Understanding Interactions with Other Cisco Unified IP Communications Products Understanding How the Conference Station Interacts with Cisco Unified Communications Manager Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...
  • Page 4 Configuration Menus on the Conference Station Displaying a Configuration Menu Unlocking and Locking Options Editing Values Overview of Options Configurable from a Conference Station Network Configuration Menu Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...
  • Page 5 Viewing Model Information, Status, and Statistics on the Conference Station C H A P T E R Model Information Screen Status Menu Network Statistics Screen Call Statistics Screen Device Information Screen Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...
  • Page 6 Resetting or Restoring the Conference Station 9-11 Performing a Basic Reset 9-11 Performing a Factory Reset 9-12 Using the Quality Report Tool 9-13 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...
  • Page 7 Installing the Cisco Unified Communications Locale Installer Technical Specifications A P P E N D I X Physical and Operating Environment Specifications Cable Specifications N D E X Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...
  • Page 8 Contents Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 viii OL-11560-01 Rev. B0...

  • Page 9: Preface

    The Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 provides the information you need to understand, install, configure, manage, and troubleshoot the Cisco Unified IP Conference Station 7937G on a Voice-over-IP (VoIP) network. Because of the complexity of a Unified Communications network, this guide does not provide complete and detailed information for procedures that you need to perform in Cisco Unified Communications Manager 6.0 or other network devices.

  • Page 10: Related Documentation

    Appendix C, “Technical Specifications” Provides technical specifications for the conference station Related Documentation For more information about the conference station or Cisco Unified Communications Manager, refer to the following publications: Cisco Unified IP Conference Station 7937G These publications are available at the following URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html...

  • Page 11: Obtaining Documentation, Obtaining Support, And Security Guidelines

    For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What’s New in Cisco Product Documentation, which lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html...
  • Page 12 Warning work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...

  • Page 13: An Overview Of The Conference Station

    Overview of Configuring and Installing Conference Stations, page 1-9 • Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco Unified IP Caution Conference Station 7937G might cause interference. For more information, refer to the manufacturer’s documentation of the interfering device.

  • Page 14: Understanding The Conference Station

    Flashing green: Incoming Call (Ringing/Connecting), or Receiving • Microphones Three internal unidirectional microphones. Speaker Internal speaker. Navigation buttons Allow you to scroll through menus and highlight items. (four) Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...
  • Page 15 15 Softkey buttons Allow you to select softkey options displayed on the screen. (four) 16 Conference station Displays conference station menus and features. screen Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...

  • Page 16: What Networking Protocols Are Used

    The conference station uses SCCP for call control. Protocol (SCCP) allows communications between call control servers and endpoint clients like IP conference stations. SCCP is proprietary to Cisco Systems. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...

  • Page 17: Feature Overview

    As with other network devices, you must configure conference stations to prepare them to access Cisco Unified Communications Manager and the rest of the IP network. By using DHCP, you have fewer settings to configure on a conference station, but if your network requires it, you can manually configure an IP address, TFTP server, and subnet mask.

  • Page 18: Configuring Telephony Features

    For more information about configuring features and viewing statistics from the conference station, see Chapter 4, “Configuring Settings on the Conference Station,” Chapter 7, “Viewing Model Information, Status, and Statistics on the Conference Station.” Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...

  • Page 19: Providing Users With Feature Information

    Items on the Security Configuration menu on the See the “Security Configuration Menu” section on conference station page 4-11 and the “Security Configuration Menu” section on page 4-12 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...

  • Page 20: Overview Of Supported Security Features

    • Disabling SSH access to the conference station. • Related Topics • Understanding Security Profiles, page 1-9 Device Configuration Menu, page 4-8 • Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...

  • Page 21: Understanding Security Profiles

    IP telephony service. For information and a checklist for setting up and configuring a complete Cisco IP telephony network, refer to the “System Configuration Overview” chapter in Cisco Unified Communications Manager System Guide.

  • Page 22: Checklist For Configuring The Conference Station In Cisco Unified Communications Manager

    Communications Manager. Unified IP Phone Configuration” chapter. For information about Product Specific Configuration fields, refer to the Help in the Phone Configuration window. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 1-10 OL-11560-01 Rev. B0...
  • Page 23 User” section. Some conference stations, Note such as those in conference rooms, do not have an associated user. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 1-11 OL-11560-01 Rev. B0...

  • Page 24: Installing Conference Stations

    Overview of Configuring and Installing Conference Stations Installing Conference Stations After you have added the conference stations to the Cisco Unified Communications Manager database, you can complete the conference station installation. You (or the conference station users) can install the conference station at the users’s location.
  • Page 25 “Providing Information to stations and how to configure their successfully use their Users Via a Website.” conference station options. conference stations. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 1-13 OL-11560-01 Rev. B0...
  • Page 26 Chapter 1 An Overview of the Conference Station Overview of Configuring and Installing Conference Stations Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 1-14 OL-11560-01 Rev. B0...
  • Page 27 Preparing to Install the Conference Station on Your Network The Cisco Unified IP Conference Station 7937G enables you to communicate using voice over a data network. To provide this capability, the conference stations depend upon and interact with several other key Cisco Internet Protocol (IP) Telephony and network components, including Cisco Unified Communications Manager 6.0, Domain Name System (DNS) and Dynamic Host Configuration Protocol...

  • Page 28: Providing Power To The Conference Station

    If the conference station model that you want to configure does not appear in the Phone Type drop-down Note list in Cisco Unified Communications Manager Administration, go to the following URL and install the latest support patch for your version of Cisco Unified Communications Manager: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml...

  • Page 29: Power Guidelines

    IEEE 802.3af Class 3 power from a third-party switch 6.3 W Approx. 1/2 IEEE 802.3af Class 3 power from a Cisco switch, with 10.25 W Full bidirectional power negotiation enabled Cisco Unified IP Conference Station 7937 Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...

  • Page 30: Power Outage

    Configuration files for a conference station are stored on the TFTP server and define parameters for connecting to Cisco Unified Communications Manager. In general, any time you make a change in Cisco Unified Communications Manager that requires the conference station to be reset, a change is made to the conference station’s configuration file automatically.

  • Page 31: Understanding The Conference Station Startup Process

    • You have enabled auto-registration in Cisco Unified Communications Manager The conference station has not been added to the Cisco Unified Communications Manager Database • The conference station is registering for the first time •...
  • Page 32 Cisco Unified Communications Manager. In this case, the conference station must be manually added to the Cisco Unified Communications Manager. Cisco Unified IP Conference Station 7937 Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...

  • Page 33: Adding Conference Stations To The Cisco Unified Communications Manager Database

    Cisco Unified Communications Manager. Move auto-registered conference stations to new locations and assign them to different device pools • without affecting their directory numbers. Cisco Unified IP Conference Station 7937 Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...

  • Page 34: Adding Conference Stations With Auto-Registration And Taps

    Cisco Unified Communications Manager database with dummy MAC addresses. You use TAPS to update MAC addresses and download pre-defined configurations for conference stations. Cisco recommends you use auto-registration and TAPS to add less than 100 conference stations to your Note network.

  • Page 35: Adding Conference Stations With Cisco Unified Communications Manager Administration

    Administration You can add conference stations individually to the Cisco Unified Communications Manager database using Cisco Unified Communications Manager Administration. To do so, you first need to obtain the MAC address for each conference station. For information about determining a MAC address, see the “Determining the MAC Address of a...
  • Page 36 Chapter 2 Preparing to Install the Conference Station on Your Network Determining the MAC Address of a Conference Station Cisco Unified IP Conference Station 7937 Administration Guide for Cisco Unified Communications Manager 6.0 2-10 OL-11560-01 Rev. B0...

  • Page 37: Before You Begin

    C H A P T E R Setting Up the Conference Station This chapter includes the following topics, which help you install the Cisco Unified IP Conference Station 7937G on an Internet Protocol (IP) telephony network: Before You Begin, page 3-1 •...

  • Page 38: Cisco Unified Communications Manager Configuration

    5-1 for details. In Cisco Unified Communications Manager, you can add users to the database and associate them with specific conference stations. In this way, users gain access to web pages that allow them to configure items such as call forwarding, speed dialing, and voice messaging system options. See the “Adding Users to Cisco Unified Communications Manager”...

  • Page 39: Understanding The Conference Station Components

    Use the external microphone ports to connect optional external microphones to the conference station. Figure 3-3 shows how to connect the optional microphones to the conference station. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...

  • Page 40: Installing The Conference Station

    Conference Station Cable Connections Using PoE Connection of network cable to conference station RJ-45 port Network cable (25-foot) Connection of network cable to LAN port Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...
  • Page 41 Connection of power interface cable to LAN wall port Connection of power interface cable to external power supply External power supply Connection of external power supply to wall outlet Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...
  • Page 42 Figure 3-3 Connection of Optional External Microphones to Conference Station Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...

  • Page 43: Securing The Conference Station With A Cable Lock

    The security slot can accommodate a lock up to 20 mm. Compatible laptop cable locks include the Kensington® laptop cable lock and laptop cable locks from other manufacturers that can fit into the security slot. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...

  • Page 44: Verifying The Conference Station Startup Process

    20 seconds. Powering On: The LCD screen dims and the LED indicators turn a solid red and glow for an additional five seconds. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...

  • Page 45: Configuring Startup Network Settings

    Minimize background noise from air conditioning units, fans, or other equipment in the office or • conference room. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...

  • Page 46: Conference Room Setup Examples

    Figure 3-6 Cisco Unified IP Conference Station 7937G Base and External Microphone Placement Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 3-10 OL-11560-01 Rev. B0...

  • Page 47: Chapter 4 Configuring Settings On The Conference Station

    Administration. For more information, see the “Displaying a Configuration Menu” section on page 4-2, or refer to Cisco Unified Communications Manager Administration Guide. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...

  • Page 48: Displaying A Configuration Menu

    You can control whether a conference station has access to the Settings menu or to options on this menu Note by using the Settings Access field in the Cisco Unified Communications Manager Administration Phone Configuration page. The Settings Access field accepts these values: Enabled—Allows access to the Settings menu.

  • Page 49: Unlocking And Locking Options

    The conference station provides several methods to reset or restore option settings, if necessary. For more information, see the “Resetting or Restoring the Conference Station” section on page 9-11. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...

  • Page 50: Overview Of Options Configurable From A Conference Station

    Operational VLAN ID administrative VLAN used by the conference station. Admin. VLAN ID Admin. VLAN ID allows you to assign a VLAN ID manually. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...

  • Page 51: Network Configuration Menu

    Subnet Mask and Default IP Address. Router options in this table. Enter a new IP Address. Press Validate, and then press Save. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...
  • Page 52 Enter a new DNS server IP address. Press Validate. Repeat Steps 4, 5, and 6 as needed to assign backup DNS servers. Press Save. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...
  • Page 53 Choose the TFTP Server 2 option, and then press Select. Enter a new backup TFTP server IP address. Press Validate, and then press Save. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...

  • Page 54: Device Configuration Menu

    HTTP Configuration Menu, page 4-10 • Locale Configuration Menu, page 4-11 • Security Configuration Menu, page 4-11 • QoS Configuration Menu, page 4-12 • Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...

  • Page 55: Callmanager Configuration Menu

    Indicates that the conference station was unable to register with a Cisco Unified Communications Manager listed in its configuration file and that it registered with the TFTP server instead. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...

  • Page 56: Http Configuration Menu

    XML service Administration to modify. specified in the Idle URL option is activated. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 4-10 OL-11560-01 Rev. B0...

  • Page 57: Locale Configuration Menu

    Indicates whether the secure shell Use Cisco Unified Communications Server server is Enabled or Disabled for the Manager Administration to modify conference station Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 4-11 OL-11560-01 Rev. B0...

  • Page 58: Qos Configuration Menu

    “Unlocking and Locking Options” section on page 4-3. For information about the keys you can use to edit options, see the “Editing Values” section on page 4-3. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 4-12 OL-11560-01 Rev. B0...

  • Page 59: 802.1X Authentication And Status

    Choose Enabled to request network access, or phone uses CDP to Disabled to use the default setting. acquire VLAN and Press Select, and then press Save. network access Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 4-13 OL-11560-01 Rev. B0...
  • Page 60 Authenticating—Authentication in • progress • Authenticated—Authentication successful or implicit authentication due to timeouts Held—Authentication failed, • waiting before next attempt (approximately 60 seconds) Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 4-14 OL-11560-01 Rev. B0...

  • Page 61: Telephony Features Available For The Conference Station

    Reference column lists Cisco Unified Communications Manager documentation that contains configuration procedures and related information. For information about using most of these features on the conference station, refer to Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0. For a comprehensive listing of features on the conference station, refer to Cisco Unified IP Phone Features A–Z.
  • Page 62 Communications Manager Features and station in Cisco Unified Communications Manager. Services Guide, “Call Park” chapter. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...

  • Page 63: Telephony Features Available For The Conference Station

    Personal Address for Cisco Unified Communications Book entries. (See “Services” in this table.) Manager 6.0, “Advanced Call Handling” chapter. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...
  • Page 64 Cisco Unified Communications Manager Administration Guide, “Message Waiting Configuration” chapter. Cisco Unified Communications Manager • System Guide, “Voice Mail Connectivity to Cisco Unified Communications Manager” chapter. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...
  • Page 65 Communications Manager System Guide, allows a user to share a conference station number “Cisco Unified IP Phones” chapter. with a coworker. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...

  • Page 66: Configuring Corporate And Personal Directories

    Authentication establishes a user’s right to access the system. Authorization identifies the telephony resources that a user is permitted to use, such as a specific teleconference station extension. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...

  • Page 67: Configuring Personal Directory

    Configuring Features, Templates, Services, and Users Modifying Button Templates To install and set up these features, refer to Installing and Configuring the Cisco Customer Directory Configuration Plugin. This document guides you through the configuration process for integrating Cisco Unified Communications Manager with Microsoft Active Directory and Netscape Directory Server.

  • Page 68: Configuring Softkey Templates

    Before you set up services, gather the URLs for the sites you want to set up and verify that users can access those sites from your corporate IP telephony network. To set up these services, log on to Cisco Unified Communications Manager Administration and choose Device > Device Settings > Phone Services. Refer to Cisco Unified Communications Manager Administration Guide and to Cisco Unified Communications Manager System Guide for more information.

  • Page 69: Adding Users To Cisco Unified Communications Manager

    From the User Options web page, users can customize and control several conference station features and settings. For detailed information about the User Options web pages, refer to Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0.
  • Page 70 True—Option appears on the User Options web pages (default). False—Option does not appear on the User Options web pages. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 5-10 OL-11560-01 Rev. B0...

  • Page 71: Chapter 6 Customizing The Conference Station

    (for example, custom ring tones and call back tones) to the Trivial File Transfer Protocol (TFTP) directory. You can modify files and add customized files to the TFTP directory in Cisco IPT Platform Administration from the TFTP Server File Upload page. Refer to Cisco Unified Communications Operating System Administration Guide for information about how to upload files to the TFTP folder in Cisco Unified Communications Manager.

  • Page 72: Creating Custom Conference Station Rings

    XML file (named Ringlist.xml) that describes the ring list options that are available at your site, exist in the TFTP directory on each Cisco Unified Communications Manager. For more information, refer to Cisco Unified Communications Manager System Guide, Release 5.1(1), “Cisco TFTP”...

  • Page 73: Pcm File Requirements For Custom Ring Types

    “PCM File Requirements for Custom Ring Types” section on page 6-3. Upload the new PCM files that you created to the Cisco TFTP server for each Step 2 Cisco Unified Communications Manager in your cluster. For more information, refer to Cisco Unified Communications Operating System Administration Guide, “Software Upgrades”...

  • Page 74: Configuring The Idle Display

    Graphics on Cisco IP Phone at this URL: http://www.cisco.com/warp/public/788/AVVID/idle-url.html In addition, you can refer to Cisco Unified Communications Manager Administration Guide or to Cisco Unified Communications Manager Bulk Administration Guide for the following information: Specifying the URL of the idle display XML service: •...

  • Page 75: Chapter 7 Viewing Model Information, Status, And Statistics On The Conference Station

    Viewing Model Information, Status, and Statistics on the Conference Station This chapter describes how to use the following menus and screens on the Cisco Unified IP Conference Station 7937G to view conference station information such as model, device, and network information: •...

  • Page 76: Status Menu

    Total number of packets received between 64 and 1522 bytes in length that have bad FCS errors. Rx length error Number of packets discorded due to improper length. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...
  • Page 77 Total number of payload octets transmitted in RTP data packets by the conference station since starting this connection. The value is 0 if the connection is set to receive-only mode. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...

  • Page 78: Call Statistics Screen

    Max Jitter Maximum jitter observed since the receiving voice stream was opened. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...

  • Page 79: Device Information Screen

    Backup TFTP server that the conference station uses if the primary TFTP server is unavailable. Alternate TFTP Indicates whether the conference station is using an alternative TFTP server. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...
  • Page 80 Communications Manager to which the conference station belongs. Ethernet Configuration Speed and duplex of the Ethernet port (labeled LAN on the conference station). Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...
  • Page 81 C H A P T E R Monitoring the Conference Station Remotely Each Cisco Unified IP Conference Station 7937G has a web page from which you can view a variety of information about the conference station, including: Device information •...

  • Page 82: Accessing The Web Page For A Conference Station

    Ethernet Information—Displays network statistics. For more information, see the “Ethernet • Information” section on page 8-6. Device Logging—Displays messages that might be useful to Cisco TAC if you require assistance • with troubleshooting. For more information, see the “Device Logging” section on page 8-8.

  • Page 83: Device Information

    From the Web Access drop-down list, choose Enabled or Disabled. Click Update. Step 5 Some features, such as Cisco Quality Report Tool, do not function properly without access to Note the conference station web pages. Disabling web access also affects any serviceability application that relies on web access, such as CiscoWorks.

  • Page 84: Network Configuration

    DNS Server 1–5 Primary Domain Name System (DNS) server (DNS Server 1) and optional backup DNS servers (DNS Server 2–5) used by the conference station. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...
  • Page 85 URL of the server from which the conference station obtains message services. Authentication URL URL that the conference station uses to validate requests made to the conference station web server. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...

  • Page 86: Ethernet Information

    “Accessing the Web Page for a Conference Station” section on page 8-2, and then click the Ethernet Information hyperlink. Table 8-3 describes the information in the Ethernet Information area. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...
  • Page 87 Total number of packets transmitted by the conference station. Rcvr Octets Total number of octets received by the conference station. Sender Octets Total number of octets sent by the conference station. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...

  • Page 88: Device Logging

    It includes debug and error messages received on the conference station that might be useful to Cisco TAC if you require assistance with troubleshooting. To display device logs, access the web page for the conference station as described in the “Accessing the Web Page for a Conference Station”...
  • Page 89 Sender Octets Number of bytes of voice packets transmitted since voice stream was opened. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...
  • Page 90 Chapter 8 Monitoring the Conference Station Remotely Streaming Statistics Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 8-10 OL-11560-01 Rev. B0...

  • Page 91: Viewing Call, Device, And Network Information

    Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified IP Conference Station 7937G or with your IP telephony network. It also explains how to clean and maintain your conference station. This chapter includes these topics: Viewing Call, Device, and Network Information, page 9-1 •...

  • Page 92: Using Ping

    Press the Applications button to go back to an idle display screen, or press Exit to return to the Ping screen. Resolving Startup Problems After installing a conference station into your network and adding it to Cisco Unified Communications Manager 6.0, the conference station should start up as described in the “Verifying the Conference Station Startup Process”...

  • Page 93: Symptom: The Conference Station Does Not Go Through Its Normal Startup Process

    Communications Manager To start up properly, the conference station must be connected to the Ethernet network and registered with a Cisco Unified Communications Manager. If the conference station does not start up properly, review the following sections: Checking Network Connectivity, page 9-4 •...

  • Page 94: Checking Network Connectivity

    Verifying DNS Settings If you are using DNS to refer to the TFTP server or to Cisco Unified Communications Manager, you must ensure that you have specified a Domain Name System (DNS) server. Verify this setting by choosing Applications > Settings > Network Configuration, and scrolling to the DNS Server 1 option.

  • Page 95: Verifying Cisco Unified Communications Manager Settings

    If the Cisco Unified Communications Manager service is not running, all devices on the network that rely on it to make conference station calls will be affected. If the TFTP service is not running, many devices will not be able to start up successfully.

  • Page 96: Registering The Conference Station With Cisco Unified Communications Manager

    “unassigned DN” and can be used by another device. If unassigned DNs are not used by other devices, delete them from Cisco Unified Communications Manager. You can use the Route Plan Report to view and delete unassigned reference numbers. Refer to Cisco Unified Communications Manager Administration Guide for more information.

  • Page 97: Conference Station Resets Unexpectedly

    Typically, a conference station resets if it has problems connecting to the Ethernet network or to Cisco Unified Communications Manager. These sections can help you identify the cause of a conference station resetting in your network: Verifying Physical Connection, page 9-7 •...

  • Page 98: Checking Static Ip Address Settings

    Step 3 On the Cisco Unified Communications Manager server, verify that the local host files have the correct Cisco Unified Communications Manager server name mapped to the correct IP address. Step 4 From Cisco Unified Communications Manager Administration, choose System >...

  • Page 99: Checking Power Connection

    Moving the conference station away from the lights, or replacing the lights, should resolve the problem. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...
  • Page 100 Check the configurations in routers and switches to ensure that IP connectivity is properly configures. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 9-10 OL-11560-01 Rev. B0...

  • Page 101: Resetting Or Restoring The Conference Station

    You can reset a conference station with any of these operations any time after the conference station has started up. Choose the operation that is appropriate for your situation. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 9-11 OL-11560-01 Rev. B0...

  • Page 102: Basic Reset Methods

    To perform a factory reset, press the Applications button, and then press **1. This factory reset sequence also works from any other screen that does not accept user input. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 9-12...

  • Page 103: Using The Quality Report Tool

    8 seconds, and includes perceptual weighting factors such as codec type and frame size. MOS LQK scores are produced by a Cisco proprietary algorithm that is an implementation of P.VTQ, an ITU provisional standard.

  • Page 104: Resolving Conference Call Reception Problems

    To ensure optimum performance with the conference station and the external microphones, see “Guidelines for Best Performance” section on page 3-9 and the “Conference Room Setup Examples” section on page 3-10. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 9-14 OL-11560-01 Rev. B0...

  • Page 105: Where To Go For More Troubleshooting Information

    Do not apply liquids or powders directly on the conference station. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 9-15...
  • Page 106 Chapter 9 Troubleshooting and Maintenance Cleaning the Conference Station Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 9-16 OL-11560-01 Rev. B0...

  • Page 107: Appendix

    Cisco website, Cisco recommends that you provide links to the current documentation. If you do not want to or cannot send users to the Cisco website, Cisco suggests that you download the PDF files and provide them to end users on your website.

  • Page 108: How Users Subscribe To Services And Configure Conference Station Features

    An overview of the tasks that users can accomplish using the web page. • You can also refer users to Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0, which is available at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html...

  • Page 109: How Users Configure Personal Directory Entries

    Install Shield Wizard Completed window appears. Click Finish. Step 7 To complete the process, configure the synchronizer. For instructions, see the following procedure. Step 8 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...
  • Page 110 Personal Address Book. When synchronization completes, click Exit to close the synchronizer. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...

  • Page 111: Appendix

    A P P E N D I X Supporting International Users Translated and localized versions of the Cisco Unified IP Conference Station 7937G are available in several languages. If you are supporting conference stations in a non-English environment, refer to the...
  • Page 112 Appendix B Supporting International Users Installing the Cisco Unified Communications Locale Installer Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...

  • Page 113: Appendix

    A P P E N D I X Technical Specifications This appendix describes the technical specifications for the Cisco Unified IP Conference Station 7937G. Physical and Operating Environment Specifications Specification Value or Range Operating Temperature 0°C to 40°C (32° to 104°F)

  • Page 114: Cable Specifications

    RJ-45 plug for the 25-ft. CAT 5 cable connection on the power interface cable • 6-ft., 48-volt connector to the power interface cable • Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 OL-11560-01 Rev. B0...
  • Page 115 URL 4-10 configuring conference stations in 1-10 auto answer interactions with auto-registration 2-7, 2-8 server designations server states verifying settings of Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 IN-1 OL-11560-01 Rev. B0...
  • Page 116 1-12 to 1-13 web page access installing, overview connecting to the network 3-5, 3-6 installing, procedure 3-4 to 3-7 installing, requirements Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 IN-2 OL-11560-01 Rev. B0...
  • Page 117 G.729 DSCP for configuration 4-12 G.729a DSCP for services 4-12 G.729ab Dynamic Host Configuration Protocol. See DHCP G.729b group call pickup feature Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 IN-3 OL-11560-01 Rev. B0...
  • Page 118 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 IN-4 OL-11560-01 Rev. B0...
  • Page 119 Network Configuration web page 8-2, 8-4 description effect on conference station display screen brightness Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 IN-5 OL-11560-01 Rev. B0...
  • Page 120 IP address obtaining power safety warnings requesting configuration file SCCP understanding Security Configuration menu verifying about 4-11, 4-12 Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 IN-6 OL-11560-01 Rev. B0...
  • Page 121 Conference TFTP settings direct transfer VLAN configuration extension mobility voice quality 9-11 fast dial service group call pickup hold iDivert immediate divert Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 IN-7 OL-11560-01 Rev. B0...
  • Page 122 4-11 web page about disabling access to preventing access to XmlDefault.cnf.xml XML services feature Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 IN-8 OL-11560-01 Rev. B0...

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