Cisco ONS 15454 Troubleshooting Manual page 163

Chapter 1 General Troubleshooting
1.9.8 Verify PC Connection to the ONS 15454 (ping)
Symptom
Ping the ONS 15454
Open a the command prompt:
Step 1
a.
b.
Step 2 For both the Sun and Microsoft operating systems, at the prompt enter:
ping ONS-15454-IP-address
For example:
ping 198.168.10.10
November 2009
Possible Cause The Category-5 cable is damaged.
Ensure that the cable is in good condition. If in doubt, use a known-good cable.
Recommended Action
Often, cabling is damaged due to pulling or bending. (For information about installing cable, refer
to the "Install Cards and Fiber-Optic Cable" chapter in the Cisco ONS 15454 Procedure Guide.)
Incorrect type of Category-5 cable is being used.
Possible Cause
If you are connecting an ONS 15454 directly to your laptop, a PC, or a router,
Recommended Action
use a straight-through Category-5 cable. When connecting the ONS 15454 to a hub or a LAN switch,
use a crossover Category-5 cable. For details on the types of Category-5 cables, see the
"1.12.2.1 Crimp Replacement LAN Cables" section on page
The NIC is improperly inserted or installed.
Possible Cause
If you are using a Personal Computer Memory Card International Association
Recommended Action
(PCMCIA)-based NIC, remove and reinsert the NIC to make sure the NIC is fully inserted. (If the
NIC is built into the laptop or PC, verify that the NIC is not faulty.)
The NIC is faulty.
Possible Cause
Confirm that the NIC is working properly. If you have no issues connecting to
Recommended Action
the network (or any other node), then the NIC should be working correctly. If you have difficulty
connecting a to the network (or any other node), then the NIC might be faulty and needs to be
replaced.
The TCP/IP connection was established and then lost.
A lost connection between the PC and the ONS 15454.
Possible Cause
Use a standard ping command to verify the TCP/IP connection between the PC
Recommended Action
and the ONS 15454 TCC2/TCC2P card. A ping command should work if the PC connects directly
to the TCC2/TCC2P card or uses a LAN to access the TCC2/TCC2P card. Complete the
ONS 15454" procedure on page
If you are using a Microsoft Windows operating system, from the Start Menu choose Run, enter
command in the Open field of the Run dialog box, and click OK.
If you are using a Sun Solaris operating system, from the Common Desktop Environment (CDE)
click the Personal Application tab and click Terminal.
1.9.8 Verify PC Connection to the ONS 15454 (ping)
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Cisco ONS 15454 Troubleshooting Guide, R8.5
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"Ping the
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