Acd Group And Agent Assignments - NEC SL1100 Programming Manual

ISSUE 6.0
Level:
SA
(This Program is available for V1.5 or higher)
Description
In Program 41-02 : ACD Group and Agent Assignments, to set the name of Abbreviated Dial Group
Name. for each ACD extension number, assign an ACD Group (01 ~ 02). An ACD Group number is
assigned to each Work Period number (1 ~ 8).
The assigned extension works as an ACD agent extension in the following cases:
• The trunk belonging to an ACD group receives an incoming call while an ACD agent is logged in.
• An extension transfers a call to an ACD group using the ACD group pilot number.
• An incoming call is received with a DID/DISA number which is assigned as an ACD pilot number.
Input Data
Extension Number
ACD Work Period Mode Number
Item Item
No.
01 ACD Group No.
Conditions
None
Feature Cross Reference
• Automatic Call Distribution (ACD)
Programming Manual
Program 41 : ACD Setup

41-02 : ACD Group and Agent Assignments

Input Data
0 ~ 2 Designate for each incoming trunk, wheth-
0 = No Setting er or not Night Announcement Service is
assigned.
Up to eight digits
01 ~ 08
Description
SL1100
Program
41
Default
0
2-365