Acd Queue Display Settings - NEC SL1100 Programming Manual

ISSUE 6.0
Level:
SA
(This Program is available for V1.5 or higher)
Description
Use Program 41-20 : ACD Queue Display Settings to assign the options for the ACD Queue Status
Display feature. This program allows the Queue Status Display, and causes an alarm to sound, when
the parameters in this program are met.
Input Data
ACD Group No.
Item Item
No.
01 Number of Calls in
Queue
02 Queue Status Display
Time
03 Queue Status Display
Interval
04 ACD Call Waiting
Alarm
05 ACD Call Waiting
Alarm Hold Time
Conditions
None
Feature Cross Reference
• Automatic Call Distribution (ACD)
Programming Manual
Program 41 : ACD Setup

41-20 : ACD Queue Display Settings

Input Data
0 ~ 84 Set the number of calls that can accumu-
0 = No Display late in the ACD queue before the Queue
Status Display (and optional queue alarm)
occurs.
0 ~ 64800 (seconds) Set the time the Queue Status display re-
mains on the telephone display.
0 ~ 64800 (seconds) Determine whether or not an incoming call
to a trunk ring group should follow a priori-
ty assignment. Set the time that refreshes
the Queue Status Alarm time in queue dis-
play and causes the optional queue alarm
to occur on phones active on a call, logged
out, or in wrap-up.
0 = Disable (Off) Enable/Disable the queue alarm.
1 = Enable (On)
0 ~ 64800 (seconds) Set the time the Call Waiting Alarm should
sound.
01 ~ 02
Description
SL1100
Program
41
Default
0
5 (seconds)
60 (seconds)
0
0
2-381