Automatic Call Distribution (Acd) - NEC Univerge SV9100 User Manual

4. Dial *.
-OR-
5. Dial the number you want to call.
If you hear "stutter" dial tone after dial
Note:
the number, ARS is requesting that you
enter an Automatic Route Selection
Authorization Code.
AUTOMATIC CALL DISTRIBUTION
(ACD)
Agent Log In
To log in:
1. Press the ACD LOG IN/LOG OUT key (Service
Code 752: *10).
-OR-
Press the Speaker key and dial the Log In Service
Code (Default *5).
2. Dial the log in code (up to 20 digits).
This step is not required if the ID code is
Note:
disabled.
Display before Agent login
WAIT ACD LOGIN
12345678
List Dir
G:01
STA 12345678

VMsg
Display after Agent login
GROUP No: 01
12345678
Agent Log Out display
ACD LOGOUT?
AIC Agent Log In
To log in:
1. Press the ACD LOG IN/LOG OUT key (Service
Code 752: *10).
-OR-
Press the Speaker key and dial the AIC Log In
service code – not assigned at default.
2. Dial the log in code (up to 20 digits).
This step is not required if the ID code is
Note:
disabled.
3. Dial the Agent Identity Code (AIC – up to four
digits).
INPUT AIC
List
51
STA 12345678
(1:Yes; 0:No)

Dir VMsg