Account Code Forced; Acd Agent Operations - NEC Xen IPK II User Manual

Account Code Forced

To place an outside call:
Access a trunk (e.g., press a Line key or dial 0)
Dial
-OR-
Press your Account Code key (Code 50)
Dial Account Code (16 digits maximum)
Dial
-OR-
Press your Account Code key
Dial the number you want to call
Note 1: When calling from a station that is assigned the Account Code Forced /
Verified feature, outgoing call will only be processed after the dialled Account
Code is verified.
Note 2: If you hear "stutter dial tone" after dialling the number, ARS is requesting that
you enter an Automatic Route Selection Authorisation Code.

ACD Agent Operations

Agent Log In
Press the ACD LOG IN/LOG OUT key
-OR-
Press Speaker and dial the Log In service code 5 (default)
Dial the log in code (up to 20 digits) (optional)
AIC Agent Log In
Single AIC Agent Log In:
Press the ACD LOG IN/LOG OUT key
-OR-
Press Speaker and dial the AIC Log In service code ____
(Not assigned at default)
Dial the log in code (up to 20 digits)
Dial the Agent Identity Code (AIC) (up to 4 digits)
Multiple AIC Agent Log In:
After already being logged in, press the ACD LOG IN/LOG OUT key
-OR-
Press Speaker and dial the AIC Log In service code ____
(Not assigned at default)
Dial 0 to cancel the log out option
Dial the Agent Identity Code (AIC) (up to 4 digits)
Repeat steps 3 and 4 for each additional log in.
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