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HP StoreEver MSL2024 User And Service Manual: Error Codes

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10. At the conclusion of the test, the device pops open the mailslot and waits for the operator
to remove the scratch tape. In the MSL8096, if only the 12-slot mailslot is configured, the
library will prompt the operator to open the mailslot and remove the scratch tape cartridge.
11. The device displays the test completion status, including any recoveries or errors that might
have occurred.

Error codes

If an error occurs during operation, the device stops the current operation and displays an error
code on the LCD screen. Unless otherwise noted in
error code or error message from the LCD screen, and then try to resolve the error by cycling
power to the device and retrying the operation.
To check the overall operation of the device, run the wellness test from the RMI or OCP. The
wellness test exercises all robotic movements and checks the status of the electrical components
and communication. To run the wellness test from the RMI, see
diagnostics" (page
wellness test (Support > Run Wellness Test)" (page
MSL4048, MSL8048, and MSL8096 OCP, see
If the error persists, contact support personnel.
There are three ways to obtain error codes from the device:
On the MSL2024 OCP or the MSL4048, MSL8048, and MSL8096 OCP
On the RMI
On an L&TT support ticket or report
Finding error code information on the MSL2024 OCP
When an error first occurs, the error message and error code are displayed on the OCP, as
shown in
Figure 82 (page
Figure 82 Initial OCP error message
The code 9B is the main error code, and 37 is the error sub-code.
If you review the Error Log in the Support menu, the OCP error log displays the error code, as
shown in
Figure 83 (page
Figure 83 Error code in the OCP Error Log
The code 9B is the main error code, 37 is the error sub-code, and 31 is sub-code specific
information for factory use only. When you press Enter, the OCP displays the error message,
as shown in
Figure 84 Error message in the OCP Error Log
If you press Next, the OCP will display additional information, if available, as shown in
Figure 85 (page
83). To run the wellness test from the MSL2024 OCP, see
Figure 84 (page
"Operation problems" (page
"Performing general
108). To run the wellness test from the
"Running tests (Support > Run Tests)" (page
138), record the
"Running the
Error codes 149


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