Finding Error Code Information On An L&Tt Support Ticket Or Report - HP StoreEver MSL2024 User And Service Manual

Figure 87 Support > Library Logs page
Finding error code information on an L&TT support ticket or report
An L&TT support ticket or report contains detailed information about the device configuration,
along with errors and warnings. The support ticket and report contain the same information. The
report is easier to read, but must be generated and read on the host computer. The support ticket
can be downloaded from the device and then viewed on any computer with L&TT installed.
To generate and view a report or support ticket from L&TT:
1. In the L&TT By Product or By Connection tab, select the device from the device list.
2. Click the Health button on the main toolbar to generate and display a standard report. or
click the Support button on the main toolbar to display the Support screen for additional
report or support ticket options.
To download a support ticket from the device, do one of the following:
From the RMI Support > Support ticket screen, click Download.
Insert a USB flash drive into the USB port on the rear panel and then from the OCP, select
Download support ticket to USB.
TIP: Each support ticket downloaded from the RMI will only contain information for the library
itself or one drive. To capture all support information, download a ticket from the library and from
each drive. To generate a consolidated support ticket with all support data in a single compressed
file download the support ticket with L&TT.
To view a downloaded support ticket:
1. From the L&TT File menu, select Load Support Ticket.
2. Select the support ticket file in the browser.
The top of the support ticket contains basic configuration information about the device, as shown
in "Support ticket in viewer" (page 152).
Error codes 151