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Table 31 Main error codes (continued)
Error code
Description
89
Gripper
2
8A
Slider
8B
Elevator
8C
Rotation
1
obstructed
obstructed
3
obstructed
4
obstructed
Details and solution
Ensure that nothing is obstructing the gripper.
If the device was moved, verify that each of
the tape cartridges is properly seated in a
magazine.
Run the wellness test.
If this error occurs with subcode 45 and new
media, remove the magazine and manually
load and unload the new media five times for
each new cartridge to condition the new
cartridges.
Update the firmware to the latest version.
Many firmware enhancements have been
made to reduce the occurrence of this error.
If this error occurs with sub-code 43, it could
be the result of a misaligned magazine in
combination with failed sensor cable. Ensure
that the magazine is fully and correctly
inserted, and then check whether the device
can detect when the magazine is removed.
Remove all magazines and ensure that
nothing is obstructing the robot. With the
magazines removed, you can see inside the
device with a flashlight. For increased
visibility, also remove the tape drives.
MSL2024 only: If this error occurs after a
firmware update and with subcode 0E on a
unit that previously had a firmware revision
earlier than 2.00, this error was caused by
the firmware using a sensor that was unused
in the earlier versions of firmware. There
could be a problem with the sensor. Power
cycle the unit and if the problem persists,
contact Hewlett Packard Enterprise service.
If this error occurs on a tape load or unload,
power off the tape drive. Remove the drive
and inspect the front of the drive for any
obstructions, such as an improperly placed
label.
Run the wellness test.
MSL8048 and MSL8096 only: If the robotic
assembly was just replaced, update the
firmware to the latest version.
Update the firmware to the latest version.
There have been a few firmware
enhancements to reduce the occurrence of
this error.
Remove all magazines and ensure that
nothing, such as a loose tape in the device,
is obstructing the raising and lowering
movement of the robot.
Run the wellness test.
If the device was moved or shipped with tape
cartridges in the magazines, verify that none
of the cartridges is loose, obstructing access
to the tape drive.
Error codes 155

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