HPE StoreEver MSL2024, MSL4048,
MSL8048, and MSL8096 Tape
Libraries
User and Service Guide
Abstract
This guide provides information on installing, configuring, upgrading, and troubleshooting the tape library. This guide is intended
for system administrators and other users who need physical and functional knowledge of the tape library.
Part Number: AK378-96087
Published: December 2015
Edition: 8

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  • Page 1

    HPE StoreEver MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and Service Guide Abstract This guide provides information on installing, configuring, upgrading, and troubleshooting the tape library. This guide is intended for system administrators and other users who need physical and functional knowledge of the tape library.

  • Page 2

    © Copyright 2006, 2015 Hewlett Packard Enterprise Development LP The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    Contents 1 Features......................8 Front panel............................8 Back panel............................10 Controller health status indicator....................11 Power supply back panel (MSL4048, MSL8084, and MSL8096)..........12 Tape drive back panels........................12 Tape drive power indicator......................13 Library options............................14 Redundant power supply.......................14 HPE StoreEver 1/8 G2 Tape Autoloader and MSL Tape Libraries Encryption Kit......14 HPE MSL Library Extender......................14 Command View TL TapeAssure....................15 LTFS Support..........................16...

  • Page 4: Table Of Contents

    4 Operating the tape library..................51 Using the RMI.............................51 Overview............................51 Login..............................52 Status pane...........................53 Getting help...........................54 Identity ............................54 Viewing static device information.....................54 Viewing static drive information....................56 Viewing network information....................59 Status............................60 Viewing dynamic device information..................60 Viewing dynamic drive information...................62 Viewing the tape cartridge inventory ..................64 Viewing the security status.......................65 Configuration..........................66 Changing the system configuration..................66...

  • Page 5: Table Of Contents

    Setting the number of reserved slots (Configuration > Set Reserved Slot Count)....97 Configuring the mailslot (Configuration > Configure Mailslot)..........97 Bar code reporting format (Configuration > Barcode Format Reporting).........97 Changing the SCSI address — parallel SCSI drives (Configuration> Change Drive).....98 Changing the drive configuration — Fibre Channel drives (Configuration> Change Drive)..98 Setting the master drive (Configuration >...

  • Page 6: Table Of Contents

    Setting and changing the administrator password (Configuration> Set Admin Password)..124 Restore defaults (Configuration > Restore Defaults).............124 Setting the library date and time (Configuration > Set Date and Time)........126 Saving and restoring the library configuration (Configuration> Save/Restore)......126 Operations menu.........................126 Opening the mailslot (Operations > Open Mailslot)...............126 Unlocking, removing and replacing magazines (Operations >...

  • Page 7: Table Of Contents

    Installing a new tape drive........................186 Removing and replacing a tape drive....................188 Removing and replacing a magazine....................190 Using the MSL2024 OCP......................190 Using the MSL4048, MSL8048, and MSL8096 OCP..............190 Using the RMI..........................191 Using the manual magazine release...................192 Installing a redundant power supply (MSL4048, MSL8048, and MSL8096 only)......192 Replacing the power supply (MSL4048, MSL8048, and MSL8096)..........194 Replacing the library controller (MSL4048, MSL8048, and MSL8096)..........196 Removing and replacing the base chassis..................197...

  • Page 8: Front Panel

    1 Features The HPE StoreEver MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries provide compact, high-capacity, low-cost solutions for simple, unattended data backup. This unique design houses up to 12 tape cartridges for each U of height, with easy access to tape cartridges via removable magazines and one or more mailslots (see “Library capacity”...

  • Page 9

    Figure 2 MSL4048 front panel overview 1. Power button 2. Magazine, mailslot location 3. Front panel LEDs 4. Front panel LCD screen 5. Control buttons 6. Air vents 7. Magazines Figure 3 MSL8048 and MSL8096 front panel overview 1. Power button 2.

  • Page 10: Back Panel

    Figure 4 OCP LEDs Green Ready. Illuminated when power is on. Blinking when there is tape drive or robotics activity. Amber Clean. Illuminated when the tape drive has determined that a cleaning cartridge should be used. Cleaning is only necessary when the device directs you to do so. Additional cleaning is not necessary.

  • Page 11: Controller Health Status Indicator

    Figure 6 MSL4048 back panel overview 1. Tape drive assembly 2. Fan 3. Power connector 4. Magazine release hole 5. Pull-out tab containing the serial number and other 6. Ethernet port product information 7. Serial port (Factory use only) 8. Controller health status indicator 9.

  • Page 12: Fibre Channel

    Figure 8 Controller health status indicator location 1. Controller health status LED Power supply back panel (MSL4048, MSL8084, and MSL8096) Figure 9 Power supply LEDs 1. Blue AC power is connected. 2. Yellow Fan failure. The fan is running too slow or is defective. 3.

  • Page 13: Parallel Scsi

    5. Tape drive Ethernet port (when present) 6. Tape drive power indicator LTO-5 half-height and LTO-6 1. Magazine release hole 2. Fan 3. FC port A 4. FC port B (when present) 5. Tape drive Ethernet port 6. Tape drive power indicator LTO-7 1.

  • Page 14: Library Options, Redundant Power Supply

    Figure 10 Tape drive power indicator 1. Tape drive power indicator Library options Redundant power supply The MSL4048, MSL8048, and MSL8096 tape libraries have a redundant power supply option. The redundant power supply allows the library to continue operating when one power supply fails.

  • Page 15: Command View Tl Tapeassure

    Figure 11 Library Extender installed with two MSL4048 tape libraries The extender occupies the lower half-height drive bay of the upper library and the top half-height drive bay of the lower library. The upper library controls the extended library and is called the master library. The extended library uses only the master library OCP, USB port, and Ethernet connection.

  • Page 16: Ltfs Support

    management station should be in the same physical location and on the same IP subnet as the tape library. Command View TL software is available for download without charge from the Hewlett Packard Enterprise website at http://www.hpe.com/support/cvtl. For information on installing and using Command View TL, see the HPE Interface Manager and Command View TL User Guide, available from the Command View TL website at http:// www.hpe.com/support/cvtl.

  • Page 17: Using A Kmip-based Key Server

    Encryption is the process of changing data into a form that cannot be read until it is deciphered with the key used to encrypt the data, protecting the data from unauthorized access and use. LTO tape drives use the 256-bit version of the industry-standard AES encrypting algorithm to protect your data.

  • Page 18: Logical Libraries

    Licensing The KMIP feature requires that the StoreEver MSL2024/4048/8096 KMIP license be installed before the feature can be enabled and configured. Using application-managed encryption Hardware encryption is turned off by default and is switched on by settings in your backup application, where you also generate and supply the encryption key.

  • Page 19: Partitioning The Msl2024 And Msl8048 Tape Libraries

    moved into any logical library. If sharing the mailslot among logical libraries is an issue in your environment or is not supported by your backup application, disable the mailslot. Each logical library has a unique serial number and World Wide Identifier (WWID), which can be found in the RMI Identity >...

  • Page 20

    drive. For instructions on removing and replacing a tape drive, see “Removing and replacing a tape drive” (page 188). NOTE: The MSL4048 tape library will not operate with a full-height tape drive installed in the middle two half-height drive bays. Only install a full-height tape drive in either the upper or lower two half-height drive bays.

  • Page 21: Control Path And Data Path Failover

    Table 5 MSL4048 and MSL8096 Tape Libraries partitioned into four logical libraries Tape drives Magazines MSL4048 MSL8096 1. Logical library 1 tape drive and magazines 2. Logical library 2 tape drive and magazines 3. Logical library 3 tape drive and magazines 4.

  • Page 22: Installing The Tape Library

    2 Installing the tape library This chapter contains the information you need to install and configure your tape library. The installation steps are: “Planning the Fibre Channel configuration” (page 22), “Planning the SAS configuration” (page 23), or “Planning the SCSI configuration” (page 25) “Preparing the host”...

  • Page 23: San Connection

    http://www.hpe.com/storage/buracompatibility A server that has FC-attached hard drives should have at least two FC ports. Using the same FC port for disk and tape drive access can cause performance degradation. SAN connection All switches between the host and the tape drive must be of the appropriate type. A 2 Gb switch in the path might cause performance degradation when backing up highly compressible data.

  • Page 24

    Cable requirements SAS uses serial connections, with a direct connection between the host server and each of the storage devices. This eliminates the need to configure SCSI busses and assign SCSI IDs, as is required for parallel SCSI devices. Most SAS HBA ports have four SAS channels. A tape drive uses one channel, so each HBA port can support up to four tape drives.

  • Page 25: Planning The Parallel Scsi Configuration

    been connected, it should remain on the same channel to retain the association between the HBA channel and World Wide identifier. Planning the parallel SCSI configuration The parallel SCSI libraries use the Ultra 320 SCSI LVD interface. The libraries use a separate SCSI ID for each tape drive, with dual LUNs on the master drive's SCSI ID to control the tape drive (LUN 0) and library robotic (LUN 1).

  • Page 26

    Parallel SCSI HPE Smart Array controllers, RAID controllers, and most on-board HBAs do not support multiple LUNs. For current HBA compatibility information, see the BURA Data Agile Compatibility Matrix at http://www.hpe.com/info/ebs. IMPORTANT: The tape library requires an HBA that supports multiple LUNs, which is also called “LUN scanning.”...

  • Page 27: Preparing The Host, Choosing A Location

    Figure 15 MSL4048 parallel SCSI tape drive default SCSI addresses 1. Tape drives with SCSI address 4 2. Tape drives with SCSI address 5 MSL8048 and MSL8096: The default SCSI address for all tape drives is 4. NOTE: Use the Library & Tape Tools (L&TT) to check your server's parallel SCSI configuration. L&TT is available without cost from the L&TT website at http://www.hpe.com/support/TapeTools.

  • Page 28

    IMPORTANT: The library must be mounted on the enclosed rack rails. Placing the library on a surface, such as a table top or rack shelf, could result in library errors. If installing the library with the library extender, determine the master and lower units, and install them in adjacent rack locations, with the master library directly above the lower library.

  • Page 29: Removing The Shipping Lock

    Table 9 Location criteria (continued) Criteria Definition Front: Minimum of 30.8 cm (12 inches) Sides: Minimum of 5.08 cm (2 inches) Unpacking the shipping container CAUTION: If the temperature in the room where the library will be installed varies 15ºC (30ºF) from the room where it was stored, allow it to acclimate to the surrounding environment for at least 12 hours before unpacking it from the shipping container.

  • Page 30: Installing The Library In A Rack

    Locate the tape and shipping lock at the top of the library. Remove the tape, and then remove the lock. Store the lock on the back panel. The shipping lock storage location for the MSL4048 is on the back panel, similar to the location on the MSL2024. Installing the library in a rack The MSL8048 and MSL8096 libraries must be installed in a rack with the supplied rails.

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    Two rails Hardware packets containing M6 screws. Select the hardware packet for your rack Packet label Applicable racks 7.1 mm Round-Hole Rack HPE supported racks with 7.1 mm round holes in the rack column 9.5 mm Square-Hole Rack HPE supported racks with 9.5 mm square holes in the rack column Install the rails Using the screws from the packet for your rack and a #3 Phillips screwdriver, secure the front of one rail to the front of the rack.

  • Page 32: Install The Library In The Rack

    For the MSL4048, MSL8048, and MSL8096 insert the clip nuts on the front of the rack in the locations shown. These will be used to secure the library to the rack. MSL4048 MSL8048 and MSL8096 1. Clip nut location 2. Rail screw location 3.

  • Page 33: Installing Tape Drives

    Place the cover on a flat, level surface behind the device. Slide the device into the cover until the front panel of the device is aligned with the cover (see Figure 16 (page 33)). Figure 16 Installing the tabletop conversion cover Tighten the captive screws on the front panel until the cover is secure.

  • Page 34

    Locate an appropriate vacant drive bay on the back of the library. MSL2024: The first tape drive should be installed in the bottom drive bay. If the first tape drive is a half-height tape drive, you can install an additional half-height tape drive in the top bay. MSL4048: The first tape drive should be installed in the bottom drive bay.

  • Page 35: Installing A Redundant Power Supply

    Remove the face plate covering the drive bay by removing the screws holding it in place. Remove one drive bay cover to install a half-height tape drive; remove two drive bay covers to install a full-height tape drive. Holding the tape drive by the handle and supporting it from the bottom, position the drive on the alignment rails and then slide the tape drive into the drive bay until it is flush with the back of the library.

  • Page 36: Connecting The Sas Cable

    Changing the SCSI address (parallel SCSI drives only) The pre-configured SCSI address for all full-height tape drives in the MSL2024 and MSL4048, and for all drives in the MSL8048 and MSL8096 is 4. For half-height drives in the MSL2024 and MSL4048, the bottom drive of any pair has SCSI address 4 and the top drive has SCSI address 5.

  • Page 37: Connecting The Parallel Scsi Cable

    Attach the drive end of the cable to Port A on the tape drive. If you are using a SAS fanout cable, attach one mini-SAS connector to the port on each tape drive. The unused ends of the SAS fanout cable are single channel and not suitable for use with disk arrays.

  • Page 38: Powering On The Library

    NOTE: The host bus adapter should be Low Voltage Differential Signaling (LVDS). A Single-Ended (SE) SCSI host bus adapter works, but severely degrades performance and limits cable length. If any SE devices are on the same parallel SCSI bus, all of the devices on the parallel SCSI bus slow to SE speed, which severely degrades performance.

  • Page 39: Verifying The Connection

    Set the administrator password. Setting an administrator password provides access to the administrator functions with the RMI or OCP, and restricts access to administrator functions to only those who know the administrator password. The tape library comes with a null administrator password, which until set allows unrestricted access to all administrative functions through the OCP but not the RMI.

  • Page 40: Labeling And Loading The Tape Cartridges

    Verify the connection between the library and the host: Install the Library & Tape Tools Diagnostic/Installation Check Utility onto the host computer. This utility verifies that the unit is connected and communicating with the host server. It also verifies that the device is functioning and provides diagnostic information. Run the Library &...

  • Page 41: Verifying The Installation

    Remove one of the magazines from the library with the RMI or OCP: RMI: see “Releasing and replacing the magazines” (page 82). MSL2024 OCP: see “Unlocking, removing, and replacing magazines (Operations > Unlock Left or Right Magazine)” (page 104). MSL4048, MSL8048, and MSL8096 OCP: see “Unlocking, removing and replacing magazines (Operations >...

  • Page 42

    Setting up email event notification. See “Setting event notification parameters” (page 79). To use the RMI and OCP in Japanese, enable the Japanese language option through the RMI. See “Changing the system configuration” (page 66). Installing the tape library...

  • Page 43: Tape Cartridges, Using And Maintaining Tape Cartridges

    3 Tape cartridges and magazines This chapter explains which media to use with the tape library, and how to label and write-protect your tape cartridges. Careful labeling and handling of the tape cartridges will prolong the life of the tape cartridges and the tape library. Tape cartridges Use the data and cleaning tape cartridges designed for your model of tape library.

  • Page 44

    cartridge quickly, thereby speeding up inventory time. Make it a practice to use bar code labels on your tape cartridges. TIP: The bar code scanner must scan each tape or the back of the storage slot until it reads the bar code label for the cartridge or storage slot, or determines that the slot is empty. The bar code scanner can identify a properly labeled cartridge on the first scan.

  • Page 45: Read And Write Compatibility

    Write-protecting tape cartridges All rewriteable data cartridges have a write-protect switch to prevent accidental erasure or overwriting of data. Before loading a cartridge into the device, make sure the write-protect switch on the front of the cartridge is in the desired position. Slide the switch to the left to allow the device to write data to the cartridge (see “Write-protecting the data cartridge”...

  • Page 46: Ordering Tape Cartridges

    Table 11 Read and write compatibility (continued) LTO-1 LTO-2 LTO-3 drive LTO-4 LTO-5 LTO-6 LTO-7 drive drive drive drive drive drive LTO-5 media Incompatible Incompatible Incompatible Incompatible Read/Write Read/Write Read only — unencrypted LTO-5 media Incompatible Incompatible Incompatible Incompatible Read/Write Read/Write Read only —...

  • Page 47: Magazines

    Table 14 LTO-6 Ultrium 6250 tape drive Cartridge type Part number HPE LTO-6 Ultrium 6.25TB MP RW Data Tape, purple C7976A HPE LTO-6 Ultrium 6.25TB BaFe RW Data Tape, purple C7976B HPE LTO-6 Ultrium 6.25TB MP WORM Data Tape, two-tone (purple and gray) C7976W HPE LTO-6 Ultrium 6.25TB BaFe WORM Data Tape, two-tone (purple and gray) C7976BW...

  • Page 48

    Figure 20 MSL2024 slot numbering with the single mailslot enabled When the mailslot is disabled, the mailslot (M1) becomes Slot 1 and all other slots are re-numbered accordingly. On the MSL4048, MSL8048, and MSL8096, the storage slots are numbered starting with the of the lower-left magazine, as shown in Figure 21 (page 48),...

  • Page 49

    Figure 22 MSL8048 slot numbering with mailslot disabled Figure 23 MSL8096 slot numbering with mailslots disabled When the MSL4048 or MSL8048 mailslot, or the MSL8096 lower-left mailslot is enabled, all of the storage slot numbers are adjusted, as shown in Figure 24 (page 50).

  • Page 50

    Figure 24 MSL4048, MSL8048, and MSL8096 lower-left magazine slot numbering with mailslot enabled On the MSL8096, when the upper-right mailslot is enabled, the numbering of the storage slots in the other magazines is not affected. Mailslot numbering for the upper-right magazine when just the upper-right mailslot is enabled is shown in Figure 25 (page 50).

  • Page 51: Overview

    4 Operating the tape library The tape library can be operated by the following methods: Remote management interface (RMI) — this interface lets you monitor and control the tape library from a web page. You can access most tape library functions from the RMI. Operator control panel (OCP) —...

  • Page 52: Login

    ◦ “Configuration > Network Management” (page 75) ◦ “Changing the administrative password” (page 77) ◦ “Setting date/time” (page 78) ◦ “Setting error log mode” (page 79) ◦ “Setting event notification parameters” (page 79) ◦ “Saving and restoring the device configuration and restoring factory defaults” (page 80) “Operations”...

  • Page 53: Status Pane

    User—no password is required (leave the password box blank). Administrator — the administrator password is required. The same administrator password is used for the RMI and OCP. There is not a default administrator password; the administrator password must be set with the OCP before it can be used with the RMI. If the administrator password is lost, contact Hewlett Packard Enterprise customer service to generate a temporary password that will grant administrator access.

  • Page 54: Getting Help

    Slots (Free/Total) — Free is the number of empty storage slots. Total is the number of storage slots available to the host software, which does NOT include reserved slots. Mailslot — shows whether the mailslot is open, closed, or disabled. Library Time —...

  • Page 55

    Figure 30 Identity > Library page When the library is partitioned into multiple logical libraries, the information for the library and the logical libraries is presented as shown in Figure 31 (page 55). Figure 31 Identity > Library page with two logical libraries You can see, but not modify, the following: Serial Number —...

  • Page 56: Viewing Static Drive Information

    Bootcode Firmware Revision Barcode Reader — version of barcode reader in the device. Library Controller Version — version of the controller installed in the device. Library Mode ◦ Automatic — the device will switch from Sequential to Random mode if it receives media changer SCSI commands.

  • Page 57

    Figure 32 Identity > Drive page (Fibre Channel) Figure 33 Identity > Drive page (SAS) Using the RMI...

  • Page 58

    Figure 34 Identity > Drive page (parallel SCSI) You can see, but not modify, the following: Vendor ID — will always be HP. Product ID — product identification information that is given by the drive. Serial Number — electronic serial number of the drive. It should match the physical serial number of the drive.

  • Page 59: Viewing Network Information

    WWide Node Name (FC drive only) — world wide unique number for the drive. The library assigns WWNames to the drive bays. When a tape drive is replaced, the WWName is re-assigned to the replacement drive. Port information for each configured port (FC drive only) ◦...

  • Page 60: Status

    IPv4 Address — the library network address Subnet Mask — The network mask of the library controller used when DHCP Addressing is not Enabled. Default Gateway — the gateway used when DHCP Addressing is not Enabled. When IPv6 Addressing is Enabled, you can see, but not modify: Stateless Addressing —...

  • Page 61

    Status — the overall status of the device The device is fully operational and no user interaction is required. User attention is necessary, but the device can still perform most operations. User intervention is required and the device is not capable of performing some operations. Cartridge in Transport —...

  • Page 62: Viewing Dynamic Drive Information

    Viewing dynamic drive information Status > Drive page (parallel SCSI), Status > Drive page (Fibre Channel), and Status > Drive page (SAS) provide detailed information about the drives present in the library. When you click Refresh, the status is updated immediately. Figure 37 Status >...

  • Page 63

    Figure 39 Status > Drive page (parallel SCSI) You can see, but not modify, the following: Status of the drive The drive is operating normally. The device is functional, but might have an issue that should be addressed. The drive is in a failed state. Cartridge in Drive —...

  • Page 64: Viewing The Tape Cartridge Inventory

    Viewing the tape cartridge inventory Status > Inventory page provides detailed information about the tapes in the tape drives, with a summary of tapes in magazine slots. Figure 40 Status > Inventory page A dark rectangle indicates a full slot, a red rectangle indicates a cartridge with a problem, and a white rectangle indicates an empty slot.

  • Page 65: Viewing The Security Status

    Figure 41 Status > Inventory Media details pane In the media details pane, Slot # — lists “Mailslot” or the index number of each slot in the magazine from lowest to highest. Attn — indicates an attention state for storage slots or provides information on the mailslot state.

  • Page 66: Configuration

    Token Name — The name of the token. The name can be changed on the Configuration > Security screen. Number of Keys — The number of keys currently stored on the token. The token can hold up to 100 keys. For information about the keys on the token, click Gather Key Information.

  • Page 67

    change. In some cases a pop-up screen asks you to confirm the change. Many changes also require the device to reboot. You might need to click Refresh to see the changes. Figure 43 Configuration > System page with one logical library When the library is configured into multiple logical libraries, the settings for the library are separated from those for each logical library, as shown in the Configuration >...

  • Page 68

    Figure 44 Configuration > System page for two logical libraries To enable logical libraries, select the number of logical libraries in the Logical Libraries pane and click Apply in that pane. For more information about logical libraries, see “Logical libraries” (page 18).

  • Page 69

    mailslot has three slots. Enabling the mailslot will reduce the total number of storage slots. The default is disabled. If the mailslot is enabled, all logical libraries will have access to the mailslot. If allowing all logical libraries access to the mailslot is a concern or all of the slots are needed as storage slots, disable the mailslot.

  • Page 70

    Barcode Label Length Reported to Host — the number of bar code characters reported to the host application. This option provides interchange compatibility with libraries with more limited bar code reading capabilities. The maximum length is 15 and the default is 8. NOTE: The industry standard length for bar code labels is 8 total characters.

  • Page 71

    Sequential mode — In Sequential mode, the device automatically loads and unloads tapes from the drive. Sequential mode is used when the backup software is NOT robotics-aware or was designed for standalone drives only. In Sequential mode, the logical library will only use the lowest-numbered tape drive in the logical library.

  • Page 72: Changing The Drive Configuration

    Windows example: Bus Number 0, Target ID 0, LUN 1 becomes Bus Number 0, Target Id 2, LUN 0 Linux example: /dev/sg3 HP MSL G3 Series 7.41 becomes /dev/sg5 HP MSL G3 Series 7.41 If the library detects a situation when it is necessary to remove the primary master drive or force a failover, power off the drive from the RMI Configuration >...

  • Page 73: Changing The Network Configuration

    Addressing Mode — addressing mode when the port type is Loop: Hard, Soft, or Hard auto-select. If the Addressing Mode is Hard, you must configure a fixed ALPA address that is unique on the loop. If the Addressing Mode is Soft, the system will assign an ALPA during fabric login.

  • Page 74

    Figure 48 Configuration > Network page You can change: Protocol version — selects the Internet Protocols that will be enabled. Select IPv4 only, IPv6 only, or both IPv4 and IPv6 protocols. The default is the IPv4 protocol only. Host Name — enter the host name provided by your network administrator for the library. Domain name —...

  • Page 75: Configuration > Network Management

    Certificate Size — select the number of bits used for HTTPS encryption. The default is 1024 bits. Using 2048-bit encryption will cause a slight lag in RMI connections. Restricted Network Access — when On, disables all non-essential network functionality that is not required for normal product operation.

  • Page 76

    Figure 49 Configuration > Network Management page You can change: SNMP Enabled — When checked, the device can be managed by computers listed in the SNMP Target IP Addresses field. SNMP Target IP Addresses — the IP addresses for up to three computers running IPv4 SNMP management software and up to three computers running IPv6 SNMP management software.

  • Page 77: Configuring Hpe Systems Insight Manager For The Tape Library

    SNMP Trap Notification Filter — the types of events for which the device should send SNMP traps. IPv4 or IPv6 Management Station — IP address of the Command View TL management station. Only one management station can be configured. If both IPv4 and IPv6 IP addresses are provided, only the IPv4 address will be used Configuring HPE Systems Insight Manager for the tape library The library uses the HPE NetCitizen MIB, which is supported by HPE Systems Insight Manager...

  • Page 78: Setting The Date And Time

    Figure 50 Configuration > Password page You can change the: Password — The password is exactly eight numbers, each from 0 to 9. Password Time Out — The number of minutes that the current administrator login session will remain logged in without user interaction. The default is 30 minutes. Setting the date and time Use the Configuration >...

  • Page 79: Setting Error Log Mode

    Enable Clock Synchronization — When enabled, the device will use the configured Simplified Network Time Protocol (SNTP) service to obtain the current date and time. SNTP Server Address — the IP address of an SNTP server. The SNTP server can be configured with either an IPv4 or IPv6 address, or with a host and domain name.

  • Page 80: Saving And Restoring The Device Configuration And Restoring Factory Defaults

    Figure 53 Configuration > Alerts page You can change the: Notification Level — the types of events for which the device should send e-mail To Email Address — the address to which to send the reported events (e.g. firstname.lastname@example.com). Only one email address can be configured. Email Domain —...

  • Page 81: Operations

    Figure 54 Configuration > Save/Restore page IMPORTANT: When the defaults are restored, the library will rediscover and renumber the tape drives from the bottom of the library up. If a tape drive was added between two other tape drives since the last time the drives were discovered, that tape drive and the ones above it will be renumbered.

  • Page 82: Updating The Current Media Inventory

    Figure 55 Operations > Move Media page To move a tape, select the source and destination and then click the Move button in the center of the screen to start the move. Updating the current media inventory Use the Operations > Inventory page to have the device re-scan the tapes to update the media inventory.

  • Page 83: Support

    Figure 57 Operations > Magazines page NOTE: To manually release a magazine, see “Releasing the magazines manually” (page 145). However, this manual process should only be used if the magazine cannot be released using the OCP or RMI. Support CAUTION: Some RMI operations take the device offline.

  • Page 84: Determining And Updating Firmware

    Figure 59 Support > HPE Service page Determining and updating firmware Use the Support > Firmware page to see the current version of the device and drive firmware, and upload new firmware. The firmware files must be in the L&TT format with the .frm file extension.

  • Page 85: Rebooting The Library

    Figure 60 Support > Firmware page Rebooting the library Use the Support > Reboot page to do a soft reset of the device, which will run the Power On Self Test (POST) and scan for a new inventory. The RMI web page will refresh itself after a short time delay.

  • Page 86: Cleaning The Tape Drive

    Figure 62 Support > Library Logs page Cleaning the tape drive Use the Support > Clean Drive page to clean the tape drives. Slot # — select the slot number of the cleaning tape Drive — select the drive to be cleaned Figure 63 Support >...

  • Page 87

    Figure 64 Support > Support Ticket page Using the RMI...

  • Page 88: Using The Msl2024 Ocp

    Using the MSL2024 OCP The OCP on the front of the device includes a 2-line by 16-character green backlit liquid crystal display (LCD), four function keys, and four LEDs. This panel provides everything you need to monitor the device status and control its functions. The following functions are available through the OCP: “Unlocking the mailslot (Unlock Mailslot)”...

  • Page 89: Led Indicators

    ◦ “Rebooting the library (Operations> Reboot library)” (page 106) ◦ “Enabling password locks (Operations > Enable Library Password Locks)” (page 106) “Support” (page 107) ◦ “Powering a drive on or off (Support > Power On/Off Drives)” (page 107) ◦ “Running the demonstration (Support > Run Demo)” (page 107) ◦...

  • Page 90: Ocp Buttons, Understanding The Menu Structure

    Table 16 Drive status Status Definition IDLE Drive has a tape inserted, but there is no activity Drive is reading Drive is forwarding Drive is writing Drive is loading a tape Drive is unloading a tape Drive is cleaning Drive is rewinding SEEK Drive is seeking Performing a tape move or tape exchange operation...

  • Page 91: Entering The Administrator Password

    NOTE: The Unlock Mailslot menu is only displayed when the mailslot is enabled. To enable the mailslot, see “Configuring the mailslot (Configuration > Configure Mailslot)” (page 97) From the Home screen, press Enter to bring up the first menu item. From a menu, use the Previous and Next keys to cycle through the menus, press Enter to see the first option in the menu, or press Cancel to return to the Home screen.

  • Page 92: Unlocking The Mailslot (unlock Mailslot)

    Options that require a password will prompt for a password before allowing access to the restricted screens. Once entered, the administrator password does not need to be entered again unless there is no user activity for five minutes or the password lock is enabled. The number 1 should be flashing.

  • Page 93: Inventory (status/information > Inventory)

    “Component status (Status/Information > Component Status)” (page 95) “Network information (Status/Information > Network Information)” (page 95) To access the Status/Information menu: From the Home screen, press Previous or Next until the screen displays Status/Information. Press Enter to select. Press Previous or Next until the screen displays your selected function. Press Enter to select.

  • Page 94: Library Information (status/information> Library Information)

    By using Previous or Next, you can select from the following inventory locations: Mailslot Left magazine Right magazine Drive 1 Drive 2 (if two drives are present) To view the inventory of a magazine, press Enter when the OCP displays Left or Right Magazine.

  • Page 95: Component Status (status/information > Component Status)

    By using Previous or Next, you can select from the following information screens: Serial number Drive type Firmware revision SCSI ID (parallel SCSI tape drives only) For a Fibre Channel tape drive, you can also select from the following information screens: The WWide Node Name for the FC node to which the tape drive is connected.

  • Page 96

    For IPv4 Network or IPv6 Network, press Enter and then use Previous or Next to access the network addresses and configuration. Configuration The Configuration menu provides access to the following configuration functions: “Configuring logical libraries (Status/Information > Set Logical Libraries)” (page 96) “Changing the administrator password (Configuration >...

  • Page 97: Setting The Number Of Reserved Slots (configuration > Set Reserved Slot Count)

    Screens that require a password prompt for the password before allowing access to the restricted areas. Once entered, the administrator password does not have to be entered a second time unless there is no user activity for five minutes. Enter the administrator password if you are prompted to do so.

  • Page 98: Changing The Scsi Address — Parallel Scsi Drives (configuration> Change Drive)

    label 12345678, if alignment is left, the device will report 123456. If alignment is right, the device will report 345678. The maximum length is 15 characters. The default configuration is 8 Left. The OCP displays bar code labels longer than eight characters in an abbreviated form. Access to this feature requires the administrator password.

  • Page 99: Setting The Master Drive (configuration > Set Master Drive)

    The screen displays Port Type. Press Enter to display Set Port Type. Press Previous or Next to toggle through the port types (Fabric (N), Loop (NL), or Auto Detect). Press Enter to select the required port type. If you selected Fabric (N) or Auto Detect, configuration is now complete; go to step 9. If you selected Loop (NL), Set Port Loop Mode is displayed.

  • Page 100: Setting The Date And Time (configuration > Library Date/time)

    To further determine how you want tapes loaded into the tape drive while in Sequential mode, you can set the Loop and Autoload options. When Autoload mode is set, the device automatically loads the cartridge from the lowest-numbered full slot into the tape drive. It then follows standard sequential operation. After configuring Autoload mode, you must do one of the following for Autoload mode to take effect: ◦...

  • Page 101: Configuring Network Settings (configuration > Configure Network Settings)

    Use Set Date and Time to set the date and time used to record events. Access to this feature requires the administrator password. To set the date: From the Home screen, press Previous or Next until the screen displays Configuration. Press Enter to select.

  • Page 102: Configuring Automatic Cleaning (configuration > Configure Auto Cleaning)

    Press Previous or Next until the screen displays Configure Network Settings. Press Enter to select. Press Previous or Next until the screen displays IPv6 Networking. Press Enter to select. The screen displays IPv6 Network Addressing Disabled. To change the setting, press Enter.

  • Page 103: Saving And Restoring The Library Configuration (configuration> Save/restore Configuration)

    Barcode reader alignment: Left Error recovery: On Mailslot configuration: mailslot disabled Auto clean: disabled SNMP: disabled, but saved addresses to not change E-mail notification: disabled, but configurations retained The following settings are not reset: Administrator password Network settings (network is always enabled) Date and time To restore the factory defaults: From the Home screen, press Previous or Next until the screen displays Configuration.

  • Page 104

    Operations The Operations menu provides access to the following options: “Unlocking, removing, and replacing magazines (Operations > Unlock Left or Right Magazine)” (page 104) “Cleaning a tape drive (Operations> Clean Drive)” (page 104) “Moving tapes in the library (Operations > Move Tape)” (page 105) “Updating tape cartridge inventory (Operations >...

  • Page 105: Moving Tapes In The Library (operations > Move Tape)

    in the device, the backup software must manage tape drive cleaning or be configured to bypass the slot containing the cleaning cartridge. To clean the tape drive: Make sure a cleaning cartridge is in the mailslot or one of the magazines. From the Home Screen, press Previous or Next until the screen displays Operations.

  • Page 106: Updating Tape Cartridge Inventory (operations > Perform Inventory)

    Use Previous or Next to select from the possible destinations as follows: Mailslot Right Magazine Left Magazine Drive 1 Drive 2 (if two drives are present) When the correct destination is displayed, press Enter to select. If the destination selected is a magazine, use Previous or Next to display the slot. Only empty slots are listed.

  • Page 107

    Support The Support menu provides access to the following support options: “Powering a drive on or off (Support > Power On/Off Drives)” (page 107) “Running the demonstration (Support > Run Demo)” (page 107) “Running the slot to slot test (Support > Run Slot To Slot Test)” (page 108) “Running the wellness test (Support >...

  • Page 108: Running The Slot To Slot Test (support > Run Slot To Slot Test)

    NOTE: To stop the demonstration, press Cancel on the OCP. Running the slot to slot test (Support > Run Slot To Slot Test) Use this option to show the robot's ability to move media in and out of each of the magazine slots.

  • Page 109: Upgrading Firmware (support > Library Fw Upgrade, Support> Drive Fw Upgrade)

    NOTE: To stop the wellness test, press the Cancel button. Upgrading firmware (Support > Library FW Upgrade, Support> Drive FW Upgrade) The library allows two types of firmware to be upgraded — one for the tape drive and the other for the library itself.

  • Page 110: Viewing Logs (support > Library Error Log)

    If the upgrade failed, press Enter to display the error code and message describing the cause of the failure. Remove the USB flash drive from the USB port. To update drive firmware from a firmware upgrade tape: Load a firmware upgrade tape into the mailslot or any open slot. If all slots are full, remove a data tape to make room for the firmware upgrade tape.

  • Page 111: Forcing The Drive To Eject A Tape (support > Force Drive To Eject Tape)

    Forcing the drive to eject a tape (Support > Force Drive To Eject Tape) Use this option to make the tape drive eject the tape and place it into an open slot. Before issuing this command, attempt to eject the tape with the move command (See “Moving tapes in the library (Operations >...

  • Page 112: Using The Msl4048, Msl8048, And Msl8096 Ocp

    Using the MSL4048, MSL8048, and MSL8096 OCP Overview The front panel includes: A liquid crystal display (LCD) that shows tape library status information and is used to access the OCP menus. LEDs that illuminate to indicate library conditions and alerts. Navigation buttons that allow you to scroll through, select, and make changes to different OCP menus and settings.

  • Page 113: Ocp Navigation Buttons

    ◦ “Performing Inventory (Operations > Inventory)” (page 128) ◦ “Enabling Password Locks (Operations > Enable Password Locks)” (page 128) Support menu (page 128) ◦ “Powering drives on and off (Support > Power on/off Drives)” (page 128) ◦ “Cleaning the tape drive (Support > Clean Drive)” (page 128) ◦...

  • Page 114: Using The Ocp

    Table 19 Navigation buttons (continued) items for that menu. When a screen is displayed, this highlights individual lines. When editable fields are highlighted, this scrolls through available choices for that field. Down Scrolls downwards through available choices at the current menu level. (If used on the bottom item it returns to the top item.) If used from a top-level menu item, it highlights the top selection in the sub-menu.

  • Page 115: Menu Bar

    Table 20 Library status Status Definition Ready Library is ready for normal operation Warning Library is in a warning condition such as a drive needs cleaning (normal operation) Error Library is in an error condition (normal operation) Offline Library is running tests Load Library is loading a tape Unload...

  • Page 116: Administrator Password

    Figure 70 OCP menu Administrator password TIP: By default, the administrator password is unset; all of the digits are null. You must set the administrator password from the OCP to protect the administrator functions on the OCP and enable the administrator functions in the RMI. The administrator password grants access to all OCP functions except the Service area.

  • Page 117: Illustrated Menu Option And Navigation Examples

    password (Configuration > Set Admin Password)” (page 124). You will not be able to access the administrator functions of the tape library from the RMI until the administrator password is set. Screens that require entry of a password are indicated by a padlock icon on the menu list and prompt the user to enter the password before allowing access to the restricted screens.

  • Page 118

    NOTE: If you exchange the magazine in the lower-left position with one that has different mailslot capabilities, the library displays a warning that the mailslot type is incompatible with the configuration. To access the mailslots: Highlight Operations -> Open Mailslots and press OK to select it. Figure 72 Operations menu On the MSL8096, if both mailslots are enabled, select which mailslots to open.

  • Page 119: Moving Media (operations > Move Media)

    The following message is displayed: Please close Mailslot(s). Remove the existing tape cartridges from the mailslot and insert new tape cartridges, as required. Push the mailslot back into the library. Moving Media (Operations > Move Media) This option instructs the library to move a cartridge from a tape drive, a tape slot in any magazine or the mailslot in the left magazine to any other location not already holding a tape.

  • Page 120: Info Menu

    Use the Up and Down arrows to move to the <Move> area and press OK to carry out the operation (or move to the <Cancel> area and press OK to cancel the operation). The library now moves the tape from the selected source to the selected destination. While the tape is being moved, the screen displays Moving Tape.

  • Page 121: Configuration Menu

    Status of the mailslot Library LUN Host Drive A Fibre Channel library also displays the WW Node Name for the FC node to which it is connected. World Wide names are assigned automatically; they cannot be configured. Viewing identity information (Info > Identity Drives) Displays the status of the selected drive.

  • Page 122: Changing The Number Of Logical Libraries (configuration > Logical Libraries)

    “Restore defaults (Configuration > Restore Defaults)” (page 124) “Setting the Library date and time (Configuration > Set Date and Time)” (page 126) Display Contrast “Saving and restoring the Library configuration (Configuration > Save/Restore)” (page 126) Changing the number of logical libraries (Configuration > Logical Libraries) This option allows you to specify the number of logical libraries for the physical tape library.

  • Page 123: Automatic Cleaning

    To further determine how you want tapes loaded into the tape drive while in Sequential mode, you can set the Loop and Autoload options. When Autoload mode is set, the device automatically loads the cartridge from the lowest-numbered full slot into the tape drive. It then follows standard sequential operation. After configuring Autoload mode, you must do one of the following for Autoload mode to take effect: ◦...

  • Page 124: Changing The Network Configuration (configuration > Network)

    Access to this feature requires the administrator password. To change the drive configuration: Highlight the setting you want to change. Press OK to select the value field. Press the Up or Down buttons until the correct value is displayed. Press OK to accept the value.

  • Page 125

    Figure 75 MSL4048 parallel SCSI tape drive default SCSI addresses 1. Tape drives with SCSI address 4 2. Tape drives with SCSI address 5 ◦ MSL8048 and MSL8096: The default SCSI address for all tape drives is 4. The library will no longer recall drives that have been removed. Fibre Channel drive configuration: Automatic speed, auto port type Master drive: reset to Drive 1 or the lowest numbered existing drive Drive power: all drives powered on...

  • Page 126: Operations Menu

    Administrator password Network settings (network is always enabled and the network addresses are retained) Date and time IMPORTANT: When the defaults are restored, the library will rediscover and renumber the tape drives from the bottom of the library up. If a tape drive was added between two other tape drives since the last time the drives were discovered, that tape drive and the ones above it will be renumbered.

  • Page 127: Unlocking, Removing And Replacing Magazines (operations > Unlock Left/right Magazines

    Figure 76 Mailslot-capable magazine and slot, each marked with a white dot The library will push the mailslot open when instructed to open mailslots. After the mailslot is closed, the library will inventory the tapes in the mailslot, but not the rest of the tapes in the magazine, which allows the library to resume operations sooner.

  • Page 128: Performing Inventory (operations > Inventory)

    Performing Inventory (Operations > Inventory) This option updates the inventory status of the library. The library checks each slot and drive for bar codes and determines if tapes are present or not. NOTE: This command is needed only if the inventory in the library is different than the inventory displayed on the front panel, which would not happen under normal conditions.

  • Page 129: Running Tests (support > Run Tests)

    The Clean drive option lets you load a cleaning tape into any active drive. To use this command, you must first select the drive to be cleaned and then select where you want to load the cleaning tape from. Source Type: This toggles between all available sources: Mailslot, Magazine. Source/Source by Label: If appropriate, this toggles between available source cartridges.

  • Page 130: Using Library & Tape Tools (l&tt) To Update Library And Drive Firmware

    Using Library & Tape Tools (L&TT) to update library and drive firmware You can download library and drive firmware using the L&TT diagnostic utility. This utility might already be installed on your server. If not, download it from http://www.hpe.com/support/TapeTools. Online help and instructions are included with L&TT. The firmware download procedure involves these steps: Run the L&TT utility.

  • Page 131: Rebooting The Tape Library (support > Reboot)

    Rebooting the tape library (Support > Reboot) This option reboots the tape library and the tape drives within the library and forces a new cartridge inventory, clearing any current error condition. It updates drive lists in sub-menus. Access to this feature requires the administrator password.

  • Page 132: Troubleshooting

    5 Troubleshooting CAUTION: This library is designed to operate when installed in a rack using the included rack rails. Operating the library without installing it in the rails, such as on a table or rack shelf, could result in device errors. Placing any weight on top of the library might also cause errors. CAUTION: Shipping Lock: The shipping lock must be removed for the robotics to operate properly on the MSL2024 and MSL4048.

  • Page 133

    Does the operating system detect the library? Does the operating system detect the library, but list it as a generic device? Based on the extent of the detection problem, check the following: If neither the application software nor operating system detects the tape drive, or they do not detect both the tape drive and the library: ◦...

  • Page 134: Detection Problems After Installing A Parallel Scsi Drive

    If the library is detected by the operating system, but not by the application software: ◦ Refer to the documentation included with your backup application for instructions on how to verify proper installation. Some backup software packages require an additional module to communicate with the robotics.

  • Page 135

    Figure 77 MSL2024 parallel SCSI tape drive default SCSI addresses 1. Tape drives with SCSI address 4 2. Tape drives with SCSI address 5 – MSL4048: For full-height tape drives the default SCSI address is 4. For half-height drives, the default SCSI address for the bottom drive in each full-height drive bay is 4 and the default SCSI address for the top drive is 5 as shown in “MSL4048 parallel SCSI tape drive default SCSI addresses”...

  • Page 136

    Figure 79 MSL8048 and MSL8096 parallel SCSI tape drive default SCSI addresses 1. Tape drives with SCSI address 4 Depending on other devices attached to the same parallel SCSI bus and their SCSI IDs, you might need to change the SCSI ID before using the device. Review the manuals for the other devices on the parallel SCSI bus or your operating system to determine which SCSI IDs are currently in use.

  • Page 137

    for bent pins. The length of the internal parallel SCSI cabling inside the device is 0.5 m (1.6 ft). This length must be included in any calculations of cable length. – For LVD SCSI, the maximum length with only a single device on the parallel SCSI bus is 25 m (82 ft).

  • Page 138: Operation Problems

    NOTE: The host bus adapter should be SCSI-3 LVDS. A single-ended parallel SCSI host bus adapter severely degrades performance. Also, if any SE devices are on the same parallel SCSI bus, all of the devices on the bus slow down to SE speed, which severely degrades performance.

  • Page 139

    Table 22 Failure/attention indications displayed on the front panel Problem Solution “!” in operator panel inventory display. Export the data cartridge marked with an ! in the inventory. The cartridge is either damaged, incompatible with the drive, or the wrong type for the attempted operation.

  • Page 140

    Table 24 Media problems Problem Solution Cleaning or data cartridge Make sure you are using data and cleaning cartridges that are compatible incompatible with drive. with the drive and model of your device (see “Tape cartridges” (page 43)) and that you are using the correct cartridge type for the operation. The device automatically unloads incompatible cartridges, the Attention LED flashes, and an exclamation point (!) displays in the inventory display for the indicated slot number.

  • Page 141

    Table 25 Parallel SCSI device not detected Problem Solution Device not detected Check that the HBA supports multiple LUNs and this feature is enabled. If not, only the tape drive will be detected. Check for conflicting SCSI IDs. Power on the device before powering on the host computer. Make sure the library does not have the drive off line and that the library is not running a test.

  • Page 142

    Table 26 Attention LED is lit (continued) Problem Solution The Attention LED is lit but the The library was unable to complete the requested operation with the selected Cleaning LED is not lit after a tape cartridge. cartridge load. Use only cartridges that are compatible with the drive type (see “Tape cartridges”...

  • Page 143: Performance Problems

    Table 27 Inventory problems Problem Solution The inventory labels the cartridge Full Verify that the label is an Hewlett Packard Enterprise label. The bar code instead of showing its bar code reader might not be able to read other labels. Verify that the label is properly applied.

  • Page 144: Average File Size

    “Average file size” (page 144) “File system type” (page 144) “Connection from the host server to the disks” (page 144) “Backup server” (page 144) “Backup type” (page 145) “Connection from the host server to the device” (page 145) “Media” (page 145) You can use the L&TT system performance test to assess the performance of simulated backup and restore operations.

  • Page 145: Data Cartridges, Releasing The Magazines Manually

    Backup/archive software and method Each backup method has its own impact on performance, depending on how well it can keep data streaming to the tape drive. In most cases, native applications don’t have the features required to maximize performance for LTO tape drives. Hewlett Packard Enterprise recommends using a full-featured backup or archive application with this library.

  • Page 146: The Wellness Test

    Figure 80 Access holes for the right and left magazines Right magazine release Left magazine release To manually release magazines, insert the end of a small metal pin or straightened paper clip into the appropriate magazine access hole at the back of the device about 1.5 cm (0.6 inch), while another person grasps the magazines on that side and pulls them out of the front of the unit.

  • Page 147

    Table 30 Top-row corner slot positions 2U top-row corner slots with mailslot disabled: 9, 12, 21, 24 4U top-row corner slots with mailslot disabled: 21, 24, 45, 48 MSL8096 top-row corner slots with mailslot disabled: 45, 48, 93, 96 The wellness test 147...

  • Page 148

    Table 30 Top-row corner slot positions (continued) IMPORTANT: The library will remove any tape cartridges from the tape drives and go offline when running the wellness test. Verify that any applications using the device have completed before starting the wellness test. You can have the device run up to 10 cycles of the wellness test.

  • Page 149: Error Codes

    10. At the conclusion of the test, the device pops open the mailslot and waits for the operator to remove the scratch tape. In the MSL8096, if only the 12-slot mailslot is configured, the library will prompt the operator to open the mailslot and remove the scratch tape cartridge. 11.

  • Page 150: Finding Error Code Information On The Msl4048, Msl8048, And Msl8096 Ocp

    Figure 85 No additional information in the OCP error log If you press Next again, the OCP will display the date and time in the format: YYYY-MM-DD followed by the time in 24–hour clock format, where 1:00 pm is 13:00, as shown in Figure 86 (page 150).

  • Page 151: Finding Error Code Information On An L&tt Support Ticket Or Report

    Figure 87 Support > Library Logs page Finding error code information on an L&TT support ticket or report An L&TT support ticket or report contains detailed information about the device configuration, along with errors and warnings. The support ticket and report contain the same information. The report is easier to read, but must be generated and read on the host computer.

  • Page 152

    Figure 88 Support ticket in viewer Expand HP Event Logs to see events divided into three categories: Events in the last 24 hours Events in the last 31 days Events older than 31 days Set the Current Detail Level to see additional types of events: Normal will only show critical events or hard errors.

  • Page 153

    The text description in the header (“robotic controller error” in this example) is the simple text description of the main error code. The main error code (0x83) is displayed in parenthesis as the Global error code. The error codes are described in “Main error codes”...

  • Page 154: Main Error Code Descriptions

    Main error code descriptions Table 31 Main error codes Error code Description Details and solution Cannot initialize bar code reader Power-cycle the unit and retry the operation. No response from bar code reader Power-cycle the unit and retry the operation. Update the firmware to the latest version.

  • Page 155

    Table 31 Main error codes (continued) Error code Description Details and solution Gripper obstructed Ensure that nothing is obstructing the gripper. If the device was moved, verify that each of the tape cartridges is properly seated in a magazine. Run the wellness test. Slider obstructed If this error occurs with subcode 45 and new...

  • Page 156

    Table 31 Main error codes (continued) Error code Description Details and solution Remove all magazines and check for any kind of obstruction. Run the wellness test. Sled obstructed MSL8048 and MSL8096: If the robotic has been replaced, update the library firmware to the latest version.

  • Page 157

    Table 31 Main error codes (continued) Error code Description Details and solution Ends of rotation movement not in expected Remove all magazines and look for any range obstructions to the robot. Run the wellness test. Ends of sled movement not in expected range Remove all magazines and look for any obstructions to the robot.

  • Page 158

    Table 31 Main error codes (continued) Error code Description Details and solution Rotation range of motion out of specification Remove all magazines and look for any obstructions to the robot. Run the wellness test. Sled range of motion out of specification Remove all magazines and look for any obstructions to the robot.

  • Page 159

    Table 31 Main error codes (continued) Error code Description Details and solution Command from the library controller to robotics Reset the device and retry the operation. controller did not complete in time allotted Robot controller reported format error on Reset the device and retry the operation. command from library controller Communication to robot from library controller Update the firmware to the latest version.

  • Page 160

    Table 31 Main error codes (continued) Error code Description Details and solution Communication error on the I²C bus between “Sub-codes for error B9” (page 170) the master library and the Extender. details. If this is a new installation, verify that the Extender is installed properly and that both libraries are powered on.

  • Page 161

    Table 31 Main error codes (continued) Error code Description Details and solution Network initialization failed Check the network cable. Check that the network configuration is correct. If DHCP is enabled, ensure that a DHCP server is up an running on the device's network.

  • Page 162

    Table 31 Main error codes (continued) Error code Description Details and solution Firmware upgrade error This error can occur is an attempt is made to upgrade a drive with the wrong personality or version for that drive. Ensure that the correct drive firmware is being used to update the drive.

  • Page 163

    Table 31 Main error codes (continued) Error code Description Details and solution magazine was replaced with a one-slot mailslot Note: You will need to reconfigure your magazine. backup software. If the issue continues, inspect the magazine for damage and missing light pipes or magazine prism pieces (clear plastic pieces in each slot).

  • Page 164

    Table 31 Main error codes (continued) Error code Description Details and solution The first MSL2024 libraries do not support the Encryption Kit. Contact your Hewlett Packard Enterprise service representative to upgrade your MSL2024 chassis to a newer version. Data path failover occurred Restore the path that failed so the library will be prepared in case of another data path failover.

  • Page 165

    Table 31 Main error codes (continued) Error code Description Details and solution Drive hardware error Cycle power, after several occurrences, contact technical support. Load time-out. The drive has run into a time-out Check that the tape cartridge is supported while loading a tape. and has not exceeded its usage life.

  • Page 166: Error Sub-code Descriptions

    Table 31 Main error codes (continued) Error code Description Details and solution Drive logged out Update the tape drive firmware to the current version. Internal SCSI command failed with check Try the operation again. condition If the error occurs again contact Hewlett Internal SCSI command timeout Packard Enterprise customer support.

  • Page 167

    Table 32 Robotic error sub-codes (continued) Sub-code Description Error during gripper close Error slider home movement Error during move gripper to scan pos Error reading bar code label Error Extra inventory scan Error during closing gripper Error slider preposition movement Error during opening gripper Error during sled movement up to sensor...

  • Page 168

    Table 32 Robotic error sub-codes (continued) Sub-code Description Source location empty. Could not pull tape out of slot. Unexpected tape on elevator, possible inventory lost. Preposition to drive failed Elevator movement to home sensor failed Sled movement to home sensor failed Error during sled movement to drive position Error during rotation...

  • Page 169

    Table 32 Robotic error sub-codes (continued) Sub-code Description Elevator movement to home position failed Error during rotation to far position Sled movement to mailslot position failed Error during elevator movement to position Error during mailslot detection EEPROM on robotics controller not accessible or error during read/write operation Save/restore configuration settings: not enough internal memory available for creating the file and restoring the file respectively Save/restore configuration settings: restore buffer corrupted, checksum calculation failed...

  • Page 170

    Table 33 Device error sub-codes Error code Description Robotic load not reached Cartridge Present sensor No activity after Load command Time-out while loading tape No activity after load command Time-out drive Unload Drive terminated unsuccessfully Tape not ejected at robot unload Slot not free at robot unload Cartridge not seated in load phase 1 Table 34 Sub-codes for error B8...

  • Page 171

    Table 36 Sub-codes for error BD Sub-code Message Cause Solution Sensor master home not found. The Extender robotic cannot Power cycle the master library. locate its home position within Run the Library Extender cycle the master library. test. Retry the operation. Sensor lower home not found.

  • Page 172

    Table 36 Sub-codes for error BD (continued) Sub-code Message Cause Solution Motor error. The library controller could not Power cycle both libraries. start the motor in the Extender If this is a new installation or robot. the libraries have been moved, verify that the Extender is installed properly and that both libraries are powered on.

  • Page 173

    Table 37 Sub-codes for error BE Sub-code Message Cause Solution Extender personality not The Extender is not an HPE Verify that the Extender is a matching. MSL Library Extender. HPE MSL Library Extender. Lower library personality not The lower library is not an Verify that the lower library is matching.

  • Page 174: Drive Error Codes

    Table 38 Sub error codes related to robotics errors during movement to extender position (continued) Sub-code Message Error during second gripper movement (close gripper) from/to extender position Error during third slider movement (move to block) from/to extender position Error during third gripper movement (close gripper) from extender position Error during fourth slider movement (pull back) from/to extender position Drive error codes Table 39 Drive error codes...

  • Page 175: Warning Events

    Warning events Table 40 Warning event codes Event code Description Details and Solution SCSI: transport element full SCSI: all slots empty SCSI: invalid opcode SCSI: invalid element address SCSI: invalid field in CDB SCSI: invalid drive specified The application software made an illegal request. SCSI: SEND DIAGNOSTIC command: invalid test number SCSI: invalid LUN...

  • Page 176

    Table 40 Warning event codes (continued) Event code Description Details and Solution an HPE MSL-G3 or 1/8 G2 firmware revision. If firmware is not the correct type, the wrong tape drive has been installed. Use only Hewlett Packard Enterprise-approved support to insure that the correct tape drives are used.

  • Page 177

    Table 40 Warning event codes (continued) Event code Description Details and Solution NOTE: The PIN is required every time a token is installed in the USB port and every time the library is powered on. Parity error Retry the operation. If the problem continues, contact Hewlett Error log overflow Packard Enterprise customer support.

  • Page 178

    Table 40 Warning event codes (continued) Event code Description Details and Solution Invalid upgrade cartridge. Drive has rejected the Retry the operation. cartridge as invalid. If problems persist, exchange the data cartridge. Diagnostic tape write protect. The diagnostic test needs to write data but the tape being used for the test is write protected.

  • Page 179

    Table 40 Warning event codes (continued) Event code Description Details and Solution DHCP request has failed Check the network to ensure connection to the DHCP server. Check that the network configuration is correct. If DHCP is enabled, ensure that the DHCP server is up and running on the device's network.

  • Page 180

    Table 40 Warning event codes (continued) Event code Description Details and Solution External drive cooling fan failure (fan motion has Verify that the fan for the indicated drive sled is stopped). The subcode indicates which drive operational and not obstructed. sled fan is affected.

  • Page 181: Configuration Change Events

    Configuration change events Table 41 Configuration change events Value Configuration event Description 0x41 Drive SCSI changed Drive SCSI ID has changed 0x42 Library SCSI changed Library SCSI ID changed (*) 0x43 Drive enable Drive was enabled 0x44 Drive disable Drive disabled 0x45 Master drive assigned Drive master assigned...

  • Page 182: Information Events

    Table 41 Configuration change events (continued) Value Configuration event Description 0x68 World wide identifier base has been changed The world wide identifier base has been changed 0x69 EUI64 identifier has been changed EUI64 identifier has been changed 0x6E License key has been added or removed License key has been added or removed 0x71 User interface language change...

  • Page 183: Using Library & Tape Tools To Diagnose Problems

    Table 42 Informational events (continued) Value Informational event Description 0x12 Power on init done Power on init completed successful 0x13 Incorrect key server token PIN entered Incorrect key server token PIN entered 0x14 Backup initiated on key server token Incorrect key server token PIN entered 0x15 Backup off key server token finished The backup of the key server token has finished.

  • Page 184

    View device and drive error logs. Generate a detailed support ticket that can be e-mailed or faxed to your support representative for analysis. The Library & Tape Tools diagnostic provides an intuitive graphical user interface with integrated context-sensitive help. It can be downloaded free of charge from http://www.hpe.com/support/ TapeTools.

  • Page 185: Possible Tools Needed

    6 Upgrading and servicing the tape library WARNING! The MSL2024 tape library weighs up to 15.6 kg (34.3 lb) without media and up to 20.4 kg (44.9 lb) with media (24 cartridges). The MSL4048 tape library weighs up to 24.6 kg (54.1 lb) without media and up to 34.2 kg (75.2 lb) with media (48 cartridges).

  • Page 186: Installing A New Tape Drive

    NOTE: You can use the L&TT diagnostic utility to perform diagnostic functions for the library. L&TT is a diagnostic tool designed to aid in the installation and maintenance of Hewlett Packard Enterprise tape storage products. L&TT includes several features designed for use by both storage customers and trained service personnel.

  • Page 187

    Holding the tape drive by the handle and supporting it from the bottom, slide it into the drive bay until it is flush with the back of the library (see Figure 91 (page 187)). Figure 91 Installing a new tape drive Tighten the blue captive screws (see Figure 92 (page 187)) by hand to secure the tape drive...

  • Page 188: Removing And Replacing A Tape Drive

    parallel SCSI bus. If the tape drive is the last device on the parallel SCSI bus, attach the terminator to the other parallel SCSI connector on the tape drive. IMPORTANT: For the library and tape drives to operate correctly, each SCSI tape drive must have a SCSI terminator unless the tape drive is part of a properly terminated chain.

  • Page 189

    Pull straight back on the tape drive handle to remove the tape drive from the library (see Figure 95 (page 189)). Figure 95 Removing a tape drive To replace a tape drive: Before installing the new drive, inspect the connectors on the tape drive. Ensure that the connectors are intact, free of any foreign objects, and have no cracks or deformed or bent contacts.

  • Page 190: Removing And Replacing A Magazine

    If necessary, upgrade the library and drive firmware using L&TT, the RMI, or a USB flash drive. NOTE: If you are upgrading a parallel SCSI drive, be sure to use supported cabling configurations. See “Planning the SCSI configuration” (page 25). NOTE: Use L&TT to upgrade the drive to the latest firmware.

  • Page 191: Using The Rmi

    Enter the administrator password if requested. Pull all the magazines you want to remove out a few centimeters or inches to move them past the latch. Pull the magazines out one at a time. The library cannot perform any other operation until the magazines are replaced. After exchanging tapes in a magazine, slide the magazine completely into the library.

  • Page 192: Using The Manual Magazine Release

    Using the manual magazine release From the back of the library determine which magazine needs to be removed using “Manual magazine release holes” (page 192). The magazines are released from the magazine release holes on the bottom tape drive plate. For the MSL4048, MSL8048, and MSL8096, the library will release all magazines on a side at the same time.

  • Page 193

    In this procedure you will: Remove the power supply bay cover. Install the new power supply. Verify the installation. CAUTION: Parts can be damaged by electrostatic discharge. Keep parts in electrostatic containers until needed. Ensure that you are properly grounded when touching static-sensitive components.

  • Page 194: Replacing The Power Supply (msl4048, Msl8048, And Msl8096)

    Verify that the new power supply is operating properly. The blue and green LEDs on the power supply module should be lit and the yellow LED should be off, as shown in Figure 103 (page 194). Both power supplies should be listed on the OCP screen. Figure 103 Power supply LEDs 1.

  • Page 195

    Figure 104 Removing the old power supply Position the new power supply on the alignment rails and slide it into the library until it is flush with the back panel, as shown in Figure 105 (page 195). Tighten the three blue thumbscrews to secure the power supply.

  • Page 196: Replacing The Library Controller (msl4048, Msl8048, And Msl8096)

    Replacing the library controller (MSL4048, MSL8048, and MSL8096) This process applies to the MSL4048, MSL8048, and MSL8096 only. In this process you will: Record the library settings. Power off the library, unplug the power cord, and remove the Ethernet cable. Remove the old library controller.

  • Page 197: Removing And Replacing The Base Chassis

    Figure 108 Installing the new library controller Replace the Ethernet cable, if applicable. Power on the tape library. Confirm that the library recognized the new library controller by checking the System Status on the front panel, as shown in Figure 109 (page 197).

  • Page 198: Recording Configuration Settings

    Remove the power supply and library controller. (MSL4048 only). Remove the library from the rack or tabletop conversion cover. Replace the base chassis. Reinstall the library into the rack or tabletop conversion cover. Reinstall the library into the rack. Replace the cables, tape drives, and magazines. Replace the power supply and library controller.

  • Page 199: Removing The Power Supply And Library Controller (msl4048 Only)

    Loosen the blue captive thumbscrews on the drive (see Figure 110 (page 199)). Figure 110 Captive screws on the tape drive Pull straight back on the tape drive handle to remove the tape drive from the library (see Figure 111 (page 199)).

  • Page 200: Removing The Base Chassis

    To remove the library controller: Loosen the two blue thumbscrews on the library controller and remove it from the library, as shown in Figure 113 (page 200). Figure 113 Removing the library controller Place the library controller into a static safe bag. Removing the base chassis You will need a #2 Phillips screwdriver to remove and replace the base chassis assembly from the rack or cover.

  • Page 201: Unpacking The New Chassis

    Unpacking the new chassis Unpack the new chassis and place it on a sturdy table. Save the packaging materials to return the old chassis. Replacing the base chassis CAUTION: Lift the chassis from the side edges. Lifting the chassis from the magazine openings can damage the chassis.

  • Page 202

    With assistance, slide the library onto the metal rails that are already in position in the rack. From the front of the device, secure the front bezel to the rack using a #2 Phillips screw driver placed through the small holes in the mounting bracket to tighten the captive screws on each side of the device.

  • Page 203: Support And Other Resources

    Support Materials page: www.hpe.com/support/AccessToSupportMaterials IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HP Passport set up with relevant entitlements. Accessing Hewlett Packard Enterprise Support 203...

  • Page 204: Customer Self Repair, Remote Support, Documentation Feedback

    Subscription Service/Support Alerts www.hpe.com/support/e-updates Software Depot www.hpe.com/support/softwaredepot Customer Self Repair www.hpe.com/support/selfrepair Insight Remote Support www.hpe.com/info/insightremotesupport/docs Serviceguard Solutions for HP-UX www.hpe.com/info/hpux-serviceguard-docs Single Point of Connectivity Knowledge (SPOCK) Storage www.hpe.com/storage/spock compatibility matrix Storage white papers and analyst reports www.hpe.com/storage/whitepapers Customer self repair Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product.

  • Page 205: Specifications

    A Specifications Table 43 Library capacity MSL2024 MSL4048 MSL8048 MSL8096 Form factor Maximum cartridge slots Mailslots 0, 1 0, 3 0, 3 0, 3, 12, 15 Maximum full-height tape drives Maximum half-height tape drives Table 44 Supported interfaces LTO generation Interface SCSI ID LTO-3, LTO-4...

  • Page 206: Physical Specifications, Environmental Specifications

    Physical specifications Table 46 MSL2024 tape library physical specifications: all models Characteristics Product alone Packaged Height 87.5 mm (3.44 inches) 250 mm (9.84 inches) Width 445 mm (17.5 inches) 580 mm (22.83 inches) Depth 775.5 mm (30.53 inches) 990 mm (38.97 inches) Weight 15 kg (33.07 pounds) 25.5 (56.22 pounds)

  • Page 207: Regulatory Specifications

    Regulatory specifications Table 50 CSA test conditions Characteristic Tested condition or value Equipment mobility Stationary (rack-mount or desk-top) Connection to the mains Pluggable — Type A Operating condition Continuous Access location Operator accessible Over voltage category (OVC) OVC II Mains supply tolerance (%) or absolute -10%, +6% mains supply values Tested for IT power systems...

  • Page 208

    Table 51 Default settings (continued) Stored in Saved Config Parameter Default setting Reset by Set Defaults file Master drive Drive 1 or the lowest numbered existing drive Drive power Drive powered onAll drives powered on Auto clean Disabled Slots Active slots Maximum possible Reserved slots Mailslot...

  • Page 209

    Table 51 Default settings (continued) Stored in Saved Config Parameter Default setting Reset by Set Defaults file MSL8048, and MSL8096 only) Logical library Disabled (no logical libraries) configuration Encryption and Disabled Not applicable security settings License Keys None IMPORTANT: When the defaults are restored, the library will rediscover and renumber the tape drives from the bottom of the library up.

  • Page 210: Warranty Information, Regulatory Information

    B Warranty and regulatory information For important safety, environmental, and regulatory information, see Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products, available at www.hpe.com/support/Safety-Compliance-EnterpriseProducts. Warranty information HPE ProLiant and x86 Servers and Options www.hpe.com/support/ProLiantServers-Warranties HPE Enterprise Servers www.hpe.com/support/EnterpriseServers-Warranties HPE Storage Products www.hpe.com/support/Storage-Warranties...

  • Page 211: Turkey Rohs Material Content Declaration

    Local representative information Kazakh: Russia: Belarus: Kazakhstan: Manufacturing date: The manufacturing date is defined by the serial number. CCSYWWZZZZ (serial number format for this product) Valid date formats include: YWW, where Y indicates the year counting from within each new decade, with 2000 as the starting point;...

  • Page 212: C Electrostatic Discharge, Preventing Electrostatic Damage, Grounding Methods

    C Electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.

  • Page 213: Glossary

    Glossary barcode reader A component of the robot that is used for cartridge identification and position calibration. cartridge The plastic housing around a cartridge tape. A plastic leader block is attached to the tape for automatic threading when loaded in transport. The spine of the cartridge contains a label listing the volume identification number.

  • Page 214

    host One or more computers that generate and communicate data to the device. hot-plug, hot The plugging in or removal of a drive into a system with the power turned swap HVDS High voltage differential signaling, also called differential SCSI. HVDS supports cable lengths up to 25 meters.

  • Page 215

    Serial Attached SCSI. A computer bus technology and serial communication protocol for direct attached storage devices, including disk drives and high-performance tape drives. SCSI Pronounced scuzzy, an acronym for Small Computer System Interface, a standard interface and command set for transferring data between mass storage and other devices.

  • Page 216: Index

    Index RMI, 66 date and time accessing MSL2024, 100 updates, 203 MSL4048, MSL8048, and MSL8096, 126 administrator password RMI, 78 changing error log mode MSL2024, 96 RMI, 79 MSL4048, MSL8048, and MSL8096, 124 event notification parameters RMI, 77 RMI, 79 restoring to null Fibre Channel drive ports RMI, 80...

  • Page 217

    MSL2024, 100 requirements, 25 MSL4048, MSL8048, and MSL8096, 126 heel straps, using, 212 RMI, 78 host adapter default password, 53 parallel SCSI troubleshooting, 137 device driver SAS troubleshooting, 133 parallel SCSI troubleshooting, 137 SAS troubleshooting, 134 dissipating floor mats, 212 installing documentation choosing a location, 27...

  • Page 218

    MSL4048, MSL8048, and MSL8096, 116 password locks functions enabling MSL2024, 88 MSL2024, 106 MSL4048, MSL8048, and MSL8096, 112 MSL4048, MSL8048, and MSL8096, 128 library status preventing electrostatic damage, 212 MSL4048, MSL8048, and MSL8096, 114 product specification menu, 115 data storage, 205 MSL2024, 91 data transfer rate, 205 MSL4048, MSL8048, and MSL8096, 115...

  • Page 219

    downloading a support ticket toe straps, using, 212 MSL2024, 110 tools, conductive type, 212 MSL4048, MSL8048, and MSL8096, 130 troubleshooting RMI, 86 attention LED, 141 firmware upgrade tape cleaning, 143 MSL2024, 110 failure/attention indications displayed on the front panel, MSL4048, MSL8048, and MSL8096, 130 force ejecting drive inventory problems, 143 MSL2024, 111...

  • Page 220

    warranty information, 210 HPE Enterprise servers, 210 HPE Networking products, 210 HPE ProLiant and x86 Servers and Options, 210 HPE Storage products, 210 websites, 204 customer self repair, 204 work mat, static-dissipating, 212 wrist straps specifications, 212 using, 212 220 Index...

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