Using Library & Tape Tools (L&Tt) To Update Library And Drive Firmware; Using A Firmware Upgrade Tape To Update Drive Firmware (Support> Fw Upgrade > By Tape); Force Ejecting A Drive (Support > Force Drive Eject); Downloading A Support Ticket (Support > Support Ticket) - HP StoreEver MSL2024 User And Service Manual

Using Library & Tape Tools (L&TT) to update library and drive firmware
You can download library and drive firmware using the L&TT diagnostic utility. This utility might
already be installed on your server. If not, download it from http://www.hpe.com/support/TapeTools.
Online help and instructions are included with L&TT. The firmware download procedure involves
these steps:
1. Run the L&TT utility.
2. If prompted to download new firmware from the website, select Yes; otherwise, select Get
Firmware from Web under the File menu.
3. Select the desired firmware revisions for the library that you would like to download firmware
to, and then click Download. The firmware file is copied into the L&TT firmware folder.
4. Close the firmware window.
5. Select the library in the By Product device list tab, and then select the Firmware button.
The latest revision available for the library is automatically selected.
6. Click Start Update to update the firmware for the library.
Using a firmware upgrade tape to update drive firmware (Support> FW Upgrade > By Tape)
This option allows the updating of drive code using a firmware upgrade tape. No operations will
be available until the update completes. Access to this feature requires the administrator password.
To use this command, select the drive or drives to be upgraded, and then select where you want
to load the firmware upgrade tape from.
Source Type: This toggles between all available sources: magazines and drives.
Source: This toggles between available source cartridges. You can select a specific slot
(Source field) or specify the firmware upgrade tape's barcode (Source by Label field).
Unlabeled tapes need to be accessed by their slot number.
NOTE:
not, you are warned: "Not all drives the same. Upgrade drives individually". Press OK to
return to the option list with All Drives highlighted.
Force ejecting a drive (Support > Force Drive Eject)
This option attempts to force the tape drive to eject the tape and place it into an open slot in the
library. Access to this feature requires the administrator password.
Before issuing this command, Hewlett Packard Enterprise recommends that you attempt to eject
the tape using the backup software and move command on the OCP. While a drive is being force
ejected, a window indicating the process is ongoing should appear. No operations will be available
until force eject completes.
Before issuing this command, first attempt to eject the tape using the backup software and move
command on the OCP. While a drive is being force ejected, a window indicating the process is
ongoing should appear. No operations will be available until force eject completes.
NOTE: If the drive has difficulty ejecting the tape, suspect bad or damaged media.
Downloading a support ticket (Support > Support Ticket)
A support ticket provides information that can help you or a service engineer diagnose problems
with the tape library. You can view the support ticket with Library & Tape Tools version 4.2 and
later. Downloading the support ticket to a USB flash drive lets you view the ticket on a computer
that is not connected to the tape library. Access to this feature requires the administrator password.
130 Operating the tape library
To use the All Drives function all the drives must be of the same type. If they are