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Restore defaults (Configuration > Restore Defaults).............................................................124
Operations menu.........................................................................................................................126
Opening the mailslot (Operations > Open Mailslot)...............................................................126
Unlocking, removing and replacing magazines (Operations > Unlock Left/Right
Moving Media (Operations > Move Media)............................................................................127
Performing Inventory (Operations > Inventory)......................................................................128
Enabling Password Locks (Operations > Enable Password Locks)......................................128
Support menu..............................................................................................................................128
Powering drives on and off (Support > Power on/off Drives).................................................128
Cleaning the tape drive (Support > Clean Drive)...................................................................128
Running tests (Support > Run Tests).....................................................................................129
Viewing logs (Support > View Logs)......................................................................................129
Updating library and drive firmware (Support > FW Upgrade)...............................................129
Tape).................................................................................................................................130
Force ejecting a drive (Support > Force Drive Eject).............................................................130
Downloading a support ticket (Support > Support Ticket)......................................................130
Rebooting the tape library (Support > Reboot)......................................................................131
5 Troubleshooting...............................................................................................132
Fibre Channel connection problems.................................................................................................132
Detection problems after installing a SAS drive...............................................................................132
Detection problems after installing a parallel SCSI drive..................................................................134
Operation problems..........................................................................................................................138
Performance problems.....................................................................................................................143
Average file size..........................................................................................................................144
File storage system ....................................................................................................................144
Connection from the backup server to the disk array..................................................................144
Backup/archive server.................................................................................................................144
Backup/archive software and method.........................................................................................145
Connection from the archive/backup host server to the library...................................................145
Data cartridges............................................................................................................................145
Service and repair.............................................................................................................................145
Releasing the magazines manually.............................................................................................145
The wellness test..............................................................................................................................146
Error codes.......................................................................................................................................149
Finding error code information on the MSL2024 OCP................................................................149
Finding error code information on the RMI..................................................................................150
Finding error code information on an L&TT support ticket or report............................................151
Main error code descriptions.......................................................................................................154
Error sub-code descriptions........................................................................................................166
Drive error codes.........................................................................................................................174
Warning events.................................................................................................................................175
Configuration change events............................................................................................................181
Information events............................................................................................................................182
Using Library & Tape Tools to diagnose problems...........................................................................183
6 Upgrading and servicing the tape library.........................................................185
Possible tools needed.......................................................................................................................185
6
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