Figure 62 Support > Library Logs page
Cleaning the tape drive
Support > Clean Drive page
Slot # — select the slot number of the cleaning tape
Drive — select the drive to be cleaned
Figure 63 Support > Clean Drive page
Downloading a support ticket
Support > Support ticket page
The support ticket can help a service engineer or system administrator diagnose a device problem.
LTO 2 and 3 tape drives must be empty to download support tickets. LTO 4 tape drives
with firmware newer than H36W (FC), B34W (parallel SCSI) or U24W (SAS) will automatically
generate a support ticket during an unload and you can download that ticket at any time. LTO 4
tape drives with older firmware must be empty to download a support ticket. Gathering a current
ticket for an LTO 4 tape drive might cause a temporary performance decrease while the ticket
Operating the tape library
to clean the tape drives.
to download a support ticket for the library or tape drives.