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HP StoreEver MSL2024 User And Service Manual: Cleaning The Tape Drive; Downloading A Support Ticket

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Figure 62 Support > Library Logs page

Cleaning the tape drive

Use the
Support > Clean Drive page
Slot # — select the slot number of the cleaning tape
Drive — select the drive to be cleaned
Figure 63 Support > Clean Drive page

Downloading a support ticket

Use the
Support > Support ticket page
The support ticket can help a service engineer or system administrator diagnose a device problem.
LTO 2 and 3 tape drives must be empty to download support tickets. LTO 4 tape drives
with firmware newer than H36W (FC), B34W (parallel SCSI) or U24W (SAS) will automatically
generate a support ticket during an unload and you can download that ticket at any time. LTO 4
tape drives with older firmware must be empty to download a support ticket. Gathering a current
ticket for an LTO 4 tape drive might cause a temporary performance decrease while the ticket
is generated.
Operating the tape library
to clean the tape drives.
to download a support ticket for the library or tape drives.


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