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Table 31 Main error codes (continued)
Error code
Description
magazine was replaced with a one-slot mailslot
magazine.
E1
Key server token backup not successful (not
enough available space on target token)
E2
Unsupported hardware detected. Some
hardware that is connected to the library requires
updated library firmware.
E3
Error during key server token backup; backup
process unsuccessful.
E4
Drive firmware does not support encryption.
E5
Drive generation does not support encryption.
E6
Key Server Token restore process did not
complete, Key Server Token restore failed.
E7
Incorrect Key Server Toke Type. Token not
supported within this device.
E8
Encryption Kit not available due to incompatible
library controller.
Details and solution
Note: You will need to reconfigure your
backup software.
If the issue continues, inspect the magazine
for damage and missing light pipes or
magazine prism pieces (clear plastic pieces
in each slot).
Retry the backup with a token with space for
more keys.
NOTE:
Each token can hold 100 keys.
Keys cannot be overwritten or deleted; only
unique keys will be written to the token.
Update the library firmware to the current
version.
Retry the backup with a different token.
If the error occurs again, contact Hewlett
Packard Enterprise customer support.
Ensure that all tape drives that support
encryption (LTO-4 and later generations) are
at the minimum firmware required for the
Encryption Kit:
Ultrium 1760 SCSI: W22W
Ultrium 1760 SAS: U26W
Ultrium 1840 SCSI: B45W
Ultrium 1840 SAS: H44W
If necessary, update the tape drive firmware
to the current version.
When encryption is enabled with the
Encryption Kit, ensure that all tape drives in
the logical library support encryption (LTO-4
and later generations). When possible, avoid
including LTO-2 and LTO-3 tape drives in a
logical library when encryption is enabled.
Retry the operation on the same key server
token.
Retry the operation on a new key server
token.
Verify that the USB device is an HPE key
server token from the 1/8 G2 & MSL
Encryption Kit.
Verify that the USB device is a key server
token from the Encryption Kit.
Retry the operation on a new key server
token.
Error codes 163

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