HP StoreEver MSL2024 User And Service Manual page 172

Table 36 Sub-codes for error BD (continued)
Sub-code Message
10 Motor error.
11 Motor block in extender path.
12 Motor position not valid.
13 Extender has not been initialized
yet.
14 Motor is hot.
21 Timeout while waiting for
extender becoming ready.
172 Troubleshooting
Cause
The library controller could not
start the motor in the Extender
robot.
Debris is keeping the Extender
robotic from moving.
The Extender robotic does not
know where it is positioned.
The library controller issued a
move command to the Extender,
but the Extender was not
initialized.
The motor that moves the
Extender robotic has exceeded
its thermal limit.
The Extender did not respond to
the master library within the
specified time.
Solution
Power cycle both libraries.
If this is a new installation or
the libraries have been moved,
verify that the Extender is
installed properly and that both
libraries are powered on.
Power cycle both libraries and
run the Library Extender cycle
test.
Retry the operation. If the
motor is still blocked, remove
the Extender from the libraries,
and then inspect the Extender
and master library for a
physical blockage. Re-install
the Extender.
Power cycle both libraries and
run the Library Extender cycle
test.
Retry the operation.
Power cycle both libraries and
run the Library Extender cycle
test.
If this is a new installation or
the libraries have been moved,
verify that the Extender is
installed properly and that both
libraries are powered on.
Verify that airflow to the
Extender has not been
blocked.
Verify that the Extender is
installed properly and that both
libraries are powered on.