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HP StoreEver MSL2024 User And Service Manual: Viewing Logs (support > Library Error Log); Downloading A Support Ticket (support > Download Support Ticket)

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8.
If the upgrade failed, press Enter to display the error code and message describing the
cause of the failure.
9.
Remove the USB flash drive from the USB port.
To update drive firmware from a firmware upgrade tape:
1.
Load a firmware upgrade tape into the mailslot or any open slot. If all slots are full, remove
a data tape to make room for the firmware upgrade tape.
2.
From the Home screen, press Previous or Next until the screen displays Support. Press
Enter to select.
3.
Press Previous or Next until the screen displays Drive FW Upgrade. Press Enter to select.
4.
Enter the administrator password if prompted.
5.
Press Previous or Next until the screen displays Drive FW Upgrade by Tape. Press Enter
to select.
6.
Press Previous or Next until the screen displays one of the following: Drive 1. The second
line might read: Firmware: G39W or Drive 2 Firmware: G39W or All Drives. Press Enter
to select the appropriate drive to upgrade.
7.
Press Previous or Next until the display shows the correct slot location of the firmware
upgrade tape installed in the device (example) FW Tape Location Slot: Mailslot. Press
Enter to select the correct firmware tape location. The screen displays Upgrading Drive
FW.
8.
When the update is complete, the screen displays either Success Export FW Tape, or
Failed Export FW Tape. If the upgrade failed, press Enter to display the error code and
message describing the cause of the failure.
9.
Remove the firmware upgrade tape from the device using either the mailslot or by removing
the magazine where the tape has been placed.
Viewing logs (Support > Library Error Log)
The library keeps a log of recent error and warning messages. See
more information about error codes.
To access the error or warning log:
1.
From the Home screen, press Previous or Next until the screen displays Support. Press
Enter to select.
2.
Press Previous or Next until the screen displays Library Error Log to see error messages
or Library Warning Log to see warnings. Press Enter to select.
3.
Enter the administrator password, if prompted.
4.
Press Enter to see the message description. Press Cancel to return to the message code.
5.
Press Next to see the next message.
Downloading a support ticket (Support > Download Support Ticket)
A support ticket contains information that can help a system administrator or support engineer
diagnose device problems. Use this option to download a support ticket to a USB flash drive.
Downloading the support ticket to a USB flash drive lets you view the ticket on a computer that
is not connected to the device. You can view the support ticket with the Library & Tape Tools.
To download a support ticket:
1.
Insert a USB flash drive into the USB port on the back panel.
2.
From the Home screen, press Previous or Next until the screen displays Support. Press
Enter to select.
3.
Press Previous or Next until the screen displays Download Support Ticket. Press Enter
to select.
110
Operating the tape library
"Error codes" (page 149)
for

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