HP StoreEver MSL2024 User And Service Manual page 139

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Table 22 Failure/attention indications displayed on the front panel
Problem
"!" in operator panel inventory display.
The LCD displays an error code.
Table 23 Tape movement problems
Problem
Tape stuck in drive.
Tape stuck in storage slot.
Solution
Export the data cartridge marked with an ! in the inventory. The cartridge is
either damaged, incompatible with the drive, or the wrong type for the
attempted operation. For the MSL2024, see
(Operations > Move Tape)" (page 105)
MSL8048, and MSL8096,
see"Moving Media (Operations > Move
Media)" (page
119).
Look up the error code, try to resolve the failure, and power cycle the device
(see
Error codes (page
149)). On the MSL2024 OCP, press Enter to see the
error message for the error code.
Solution
Try the following steps, in this order, to remove the stuck tape.
NOTE:
The tape drive must rewind the tape before ejecting it. This can take
as long as five minutes, depending on how much tape must be rewound.
Once the tape is rewound, the eject cycle will take fewer than 16 seconds.
The READY light flashes while the tape rewinds. Wait for the tape to finish
rewinding before attempting another operation.
1. Attempt to unload the tape from your backup software.
2. Shut down the backup software and stop the operating system's removable
storage services. From the OCP, attempt to unload or move the tape to a
slot. (For MSL2024, see
Tape)" (page
105). For MSL4048, MSL8048, and MSL8096SL48, see
"Moving Media (Operations > Move Media)" (page
3. Power down the unit, disconnect the cable from the drive, power up the
unit, and wait until the tape drive is idle or ready. From the OCP, attempt
to unload or move the tape to a slot.
4. From the OCP, attempt a force eject or emergency unload operation. (For
MSL2024, see
"Forcing the drive to eject a tape (Support > Force Drive
To Eject Tape)" (page
111). For MSL4048, MSL8048, and MSL8096, see
"Force ejecting a drive (Support > Force Drive Eject)" (page
IMPORTANT:
Inspect the tape cartridge that was stuck. Damage or
misplaced labels on the cartridge could have caused the load/unload failure.
Discard any tape cartridge found to have issues.
To remove a stuck tape from a storage slot:
If the OCP or the RMI is still operational:
1. Move the tapes from the drives to the magazines using the Move Tape
command. (For MSL2024, see
Move Tape)" (page
105). For MSL4048 or MSL8096, see
(Operations > Move Media)" (page
2. Use the magazine removal process to release the magazine and remove
it from the device. To use the MSL2024 OCP, see
and replacing magazines (Operations > Unlock Left or Right Magazine)"
(page
104). To use the MSL4048 or MSL8096 OCP, see
removing and replacing magazines (Operations > Unlock Left/Right
Magazines)" (page
127). To use the RMI, see
magazines" (page
82). If neither one of these processes works, see
"Releasing the magazines manually" (page
3. Manually remove the cartridge from the magazine by inserting a finger in
the hole at the back of the magazine. Some tapes need to be inserted and
removed several times to condition them for free movement in and out of
the magazine.
"Moving tapes in the library
for more information. For the MSL4048,
"Moving tapes in the library (Operations > Move
127)).
"Moving tapes in the library (Operations >
127).)
"Unlocking, removing,
"Releasing and replacing the
145).
Operation problems 139
130))
"Moving Media
"Unlocking,

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