HP StoreEver MSL2024 User And Service Manual page 165

Table 31 Main error codes (continued)
Error code Description
F3 Drive hardware error
F4 Load time-out. The drive has run into a time-out
while loading a tape.
F5 Time allotted for drive unloading exceeded
F6 No drive installed. A tape drive has never been
installed.
F7 Support ticket download from drive not possible.
F8 Invalid drive command
F9 Invalid drive parameter
FA SDCI microcode error
Details and solution
Cycle power, after several occurrences,
contact technical support.
Check that the tape cartridge is supported
and has not exceeded its usage life. Inspect
it for damage.
Retry the operation.
Clean the drive. The error sub-code 00
indicates drive 1, sub-code 01 indicates drive
2, and so on.
If the issue continues, remove the drive and
inspect the opening for any obstructions.
Attempt the Force Tape Eject process. Once
the tape cartridge is ejected, unlock the
magazine holding the cartridge and inspect
the cartridge for damage. Discard the tape
cartridge if it is damaged. (For MSL2024, see
"Forcing the drive to eject a tape (Support >
Force Drive To Eject Tape)" (page
MSL4048, MSL8048, or MSL8096, see
"Force ejecting a drive (Support > Force Drive
Eject)" (page 130).)
Retry the operation.
Attempt the Force Tape Eject process. Once
the tape cartridge is ejected, unlock the
magazine holding the cartridge and inspect
the cartridge for damage. Discard the tape
cartridge if it is damaged. (For MSL2024, see
"Forcing the drive to eject a tape (Support >
Force Drive To Eject Tape)" (page
MSL4048, MSL8048, or MSL8096, see
"Force ejecting a drive (Support > Force Drive
Eject)" (page 130).)
Install at least one tape drive.
If a tape drive is installed, re-seat it by
removing it and replacing it.
Upgrade the tape drive firmware to the
current version and try to download the
support ticket again.
Use the OCP or RMI to power cycle the tape
drive and then retry the operation.
Attempt to use L&TT to get the tape drive
support ticket.
Update the tape drive firmware to the current
version.
Try the operation again.
If the error occurs again contact Hewlett
Packard Enterprise customer support.
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Error codes 165