Scanner Troubleshooting - Xerox Versant 80 Press System Administration Manual

Symptom
CentreWare Internet Connect-
ing with Services is impossible.
The "Please wait" message is
displayed throughout.
The Refresh button is not work-
ing.
Selecting the menu on the left
frame does not update the right
frame contents.
The screen display is distorted.
The latest information is not
displayed.
The Apply New Settings button
does not reflect the new set-
tings.
Clicking the Apply New Settings
button causes the browser to
display "The server has returned
an invalid or unrecognizable re-
sponse" or "No data" message.
Cannot delete jobs.

Scanner Troubleshooting

The following are the notes and restrictions for using the scanner features.
Xerox ® Versant ® 80 Press
System Administration Guide
Remedy
Is the machine working properly?
Check if the machine is powered on.
Is CentreWare Internet Service activated?
Print out the Printer Settings List to confirm.
Is the Internet address correctly entered?
Confirm the Internet address again. If the problem persists,
enter an IP address to make a connection.
Is a proxy server being used?
Depending on the proxy server, connections may not be pos-
sible. Set the browser not to "Use proxy server" or set that
particular address not to use a proxy server.
Wait for a while as instructed.
If the status does not change, click the Refresh button.
If this does not have any effect, confirm the machine is working
properly.
Are you using a specified browser?
Confirm that your browser is supported.
Change the window size for the browser.
Click the Refresh button.
Are all entered values correct?
If a value outside of the permitted range is entered, the update
will automatically be made within the range.
Has a correct password been supplied?
The entries for Password and Confirm Password do not match.
Enter the correct password.
Is it during operation or after operation by the control panel
on the machine? When the automatic reset function is con-
figured, any setting by CentreWare Internet Services is not
applied until setting time passes. Wait for a while.
Wait for a while and click the Refresh button.
Administration Problem Solving
12-3