Service Support; Accessing The Printer's Web - Tektronix Phaser 360 Service Manual

Service support

Accessing the printer's web page
7. The first time customers use EuroHAL, they should order a catalog;
this lists all the documents that are available and is continually
updated.
If the printer needs service, customers should contact their Tektronix service
representative at 1-800-835-6100 in the United States. Customers should be
prepared with the printer type, serial number and, if applicable, print samples
revealing the problem. Ask the customer to be near the printer, if possible.
PhaserLink, the Tektronix implementation of a World Wide Web server inside
the printer, allows a customer to communicate to the printer using a web
browser. With PhaserLink, a customer can view and set printer and networking
parameters. A homepage built into the printer links the printer to other
homepages such as the Tektronix World Wide Web home page.
To view the printer's homepage, the printer must be connected to a network
supporting TCP/IP protocols. Refer to the PhaserShare Network Cards and
Software User Manual.
Key Operator Training
Service Manual 4-11
4