If You Need Help; Hal Information System; Customer Support Hotline; Service Support - Tektronix Phaser 480 Service Manual

4
Key Operator Training

If you need help

HAL information system

Customer Support Hotline

Service support

Electronic bulletin board

4-6 Phaser 480 Color Printer
As an alternative to using the Customer Support Hotline, customers can call the
Highly Automated Library (HAL). This automated fax system lets customers
get copies of the latest technical hints and tips, solutions to common technical
problems, data sheets, pre-sales literatures and other articles delivered directly
to their fax machine. All a customer needs is a touch-tone phone and a fax
machine. The system is available 24 hours a day, seven days a week. Full
instructions for using HAL are provided in the user manual.
United States
Customers can call toll-free at 1-800-835-6100 (ask for the HAL) from 6:00 AM to
5:00 PM (PST), Monday through Friday.
Dial HAL directly anytime at (503) 682-7450, 24 hours a day, 7 days a week.
Outside of the United States
Customers can call (503) 682-7450.
If customers encounter problems while using their printer, they can call toll-free
at 1-800-835-6100 (ask for the Customer Support Hotline). The Hotline can
answer technical question regarding using the printer, ranging from printing
from application software to technical specifications.
United States and Canada
The customer can call toll-free 1-800-835-6100 (ask for the Customer Support
Hotline). Open Monday through Friday 6:00 am to 5:00 pm (PST).
If the printer needs service, customers should call for service at 1-800-547-8949.
Alternately they can contact their Tektronix service representative at the local
Tektronix field office. Provide the customers with the phone number.
Customers should be prepared with the printer type, serial number and, if
applicable, print samples revealing the problem.
Tektronix supports an electronic bulletin board that users with a modem can
connect to download the latest versions of Tektronix drivers and software. To
connect to the BBS phone (503) 685-4504 and use 9600 baud, 8 bits, 1 stop bit, and
no parity.