Page 1 User Manual ® Phaser Color Printer First printing May 1998 070-9922-02...
Page 2 The method of printing employed by the Tektronix Phaser 5,372,852. Purchase of a Tektronix Phaser 360 Color Printer provides a purchaser with a license under claims 1, 3, 20, and 22 of the '852 patent, but not a license under other claims of that patent, which cover methods of printing using inks having speciÞc properties.
Page 3 360 Printer Warranty Tektronix warrants that the Phaser 360 printer will be free from defects in materials and workmanship for a period of one (1) year from the date of shipment. If this product proves defective during the warranty period, Tektronix, at its option, will either repair the defective product on-site or by means of telephone support without charge for parts and labor, or provide a replacement in exchange for the defective product.
Page 4: Users Safety Summary
Users safety summary CAUTION Conditions that can result in damage to the product. Terms in manual: WARNING Conditions that can result in personal injury or loss of life. Power source: Do not apply more than 250 volts RMS between the supply conductors or between either supply conductor and ground.
Page 5: Table Of Contents
Contents About Your Printer Features of your new printer 1-2 An illustrated guide to your printer 1-4 Printer parts and components 1-7 Consumables 1-7 Printer parts 1-8 Options and accessories 1-9 Getting Set Up Setting up the printer: at a glance 2-1 What you get with your printer 2-2 Choosing a printer location 2-3 Removing the packing material 2-3...
Page 6 Installing printer software for Windows 3.1 3-15 Mac OS software 3-19 Using the Mac OS installer 3-21 Setting up the Phaser 360 printer driver 3-22 Setting up the Apple LaserWriter 8.3.4 driver 3-23 Setting up the Phaser 360 GX driver 3-25 UNIX workstation software 3-27 PhaserPrintª...
Page 7 Downloading utility files 4-35 Using the Phaser 360 printer driver 4-38 Using the Apple LaserWriter 8 printer driver 4-39 Using the Phaser 360 GX printer driver 4-40 Printing from a UNIX workstation 4-41 Printing from specific applications 4-44 Printing: Beyond the Basics...
Page 8 Emptying the waste liner 7-8 Replacing the maintenance tray 7-11 Cleaning the printer 7-14 If the printer has frequent media jams 7-14 If prints have light stripes or smears 7-15 The Cleaning Page 7-16 Cleaning supplies 7-18 viii Phaser 360 Color Printer...
Page 9 Using isopropyl alcohol 7-19 Cleaning for ink smears and jams: internal paper path 7-20 Cleaning for jams and ink smears: paper-feed rollers 7-22 Cleaning for ink smears: paper-exit path 7-28 Cleaning for upper media tray jams: media-pick roller 7-34 Cleaning for lower tray jams: paper-pick rollers 7-43 Troubleshooting Overview 8-1 Front panel error messages 8-2...
Page 10 On-line support 9-1 Receiving email update notices 9-1 Customer Support Centers 9-2 Getting information by fax 9-3 Supplies, Accessories, and Expanding Your Printing System Tektronix printers and Tektronix supplies: ¨ Made For Each Other Customizing your printer 10-1 Printer supplies 10-2...
Page 11: About Your Printer
About Your Printer ¨ The Tektronix Phaser 360 Color Printer is a fast, reliable, economical, and easy-to-use printer that produces brilliant, high-quality color prints on plain paper. It is compatible with the leading network protocols, operating systems, and software applications, so everyone in your workgroup can use it.
Page 12: Features Of Your New Printer
Other color corrections let you adjust the color for special TekColor™ Dynamic needs: Color Correction Enhance the brightness of transparencies (Vivid Color). Simulate the colors on the computer screen (Simulate Display). Match printing press standards (various selections available). Phaser 360 Color Printer (80 lb.)
Page 13 External hard drive. For collation and additional font storage. Mounts conveniently on the back of the printer. On-line support Visit the Tektronix Color Printer web site at http://www.tek.com/Color_Printers/ for more information about your printer, including the following: Updated user documentation Downloadable utility ﬁles...
Page 14: An Illustrated Guide To Your Printer
An illustrated guide to your printer Front panel menu display and buttons Front cover Front cover release button Manual-feed slot Paper tray Phaser 360 Color Printer Transparency tray (optional) Top cover Top cover release button Transit restraint (printhead lock) Lower Paper Tray Assembly (optional)
Page 15 Maintenance tray Waste liner Exit cover release button Exit cover Ink loading bins Ink sticks Front cover (open) About Your Printer 9922-146 User Manual...
Page 16 About Your Printer External hard drive (optional), with bracket and cable Back panel with interface ports and PhaserShare network card slot On/Off switch Power cord PhaserShare Series B Ethernet Card Phaser 360 Color Printer LINK 10Base2 10/100Base-TX Service Only Ethernet Network Adapter Ethernet®...
Page 17: Printer Parts And Components
¨ solid-ink sticks come in four colors: cyan, To ensure that your printer is always available for use, Tektronix recommends that you immediately order and maintain a stock of each color ink stick. See “Printer supplies” on page 10-2 for ordering information.
Page 18: Printer Parts
Back panel The On/Off switch, power plug, and interface ports are on the back of the printer. The Phaser 360 printer has a built-in Ethernet connection, a SCSI port for an external hard drive, a bidirectional parallel port, and an expansion slot to support an optional Tektronix PhaserShare network card.
Page 19: Options And Accessories
Assembly can be ordered for either letter- or A4-size paper. Tektronix external hard disk Add the Tektronix 2.1-Gbyte external hard disk to a Phaser 360 printer to make your printer even more versatile. The following capabilities are added with the installation of the Tektronix external hard drive: Collating large jobs.
Page 20 5000 print jobs. You can track usage rates and times, users, paper consumption, duration of print jobs, and other important information. Font storage. Provides storage for additional downloadable fonts. Refer to the printerÕs CD-ROM and the PhaserShare NetworkingSystem Administrator Manual for more information. 1-10 Phaser 360 Color Printer...
Page 21: Getting Set Up
Chapter Getting Set Up Setting up the printer: at a glance Unpack the printer and its accessories (page 2-3). Send in your registration card (page 2-3). Install the Lower Paper Tray Assembly (optional) (page 2-4). Unlock the transit restraint (page 2-7). Install the maintenance tray (page 2-8).
Page 22: What You Get With Your Printer
What you get with your printer The following items are shipped with the printer. The optional Lower Paper Tray Assembly, network cards, and Tektronix external hard disk are shipped separately. Quick-Start Installation guide ColorStix ink starter pack Package of Tektronix premium transparencies...
Page 23: Choosing A Printer Location
Fill out the appropriate card (U.S. or international versions) and mail it. By registering your printer with Tektronix, you validate the product warranty and ensure that you will receive information about upgrades, service, and accessories. You can also register on-line at the Tektronix web site: http://www.tek.com./Color_Printers/...
Page 24: Installing The Lower Paper Tray Assembly (Optional)
Place the Lower Paper Tray Assembly where you will install the printer. Note Phaser 360 Color Printer If you are adding a Lower Paper Tray Assembly to a printer that is already in service, let the printer cool down for at least 30 minutes before you move it to allow sufﬁcient time for the...
Page 25 Place the printer on top of the Lower Paper Tray Assembly. Warning The printer weighs about 32 kg (70 lb.). Do not attempt to lift the printer without the assistance of another person. Make sure that the left and right alignment pins Þt in the holes in the base of the printer.
Page 26 Warning For ordering information, refer to ÒLower Paper Tray AssemblyÓ on page 10-4. Phaser 360 Color Printer The printer is not permanently attached to the Lower Paper Tray Assembly. When moving the printer, ﬁrst disconnect it from the Lower Paper Tray Assembly and then move each unit separately.
Page 27: Unlocking The Transit Restraint
Unlocking the transit restraint Insert a wide ßat-blade screwdriver into the slot of the transit restraint lock, located on the right side of the printer. While pushing inward with slight pressure, turn the lock button counterclockwise until it springs out ßush with the side of the printer.
Page 28: Installing The Maintenance Tray
Remove the packing materials from the maintenance tray. Retain the plastic bag for disposal of the used maintenance tray later. Open the front cover. Phaser 360 Color Printer To avoid printing delays, always keep an extra maintenance tray available for use in the printer. For ordering information, see “Printer supplies”...
Page 29 Install the maintenance tray by sliding it into the printer. Make sure that the tray slides in straight on both sides. Using both thumbs, push the tray in Þrmly until it latches. Close the front cover. Caution If you move or ship the printer, be sure to remove the maintenance tray to protect the printer from damage.
Page 30: Loading The Ink Sticks
(tapered) edge down. After loading all four ink sticks, close the top cover. 2-10 Phaser 360 Color Printer To avoid printing delays, maintain a stock of each color ink stick. For ordering information, see “Printer supplies” on page 10-2.
Page 31: Loading The Media Trays
Loading the media trays Your printer is shipped with a single media tray (letter- or A4-size) that accepts common ofÞce paper and letterhead, transparencies, and labels. If you frequently print on different types of media, you may want to obtain a tray for each type of media you use.
Page 32 To load paper: 2-12 Phaser 360 Color Printer First fan the paper to release sheets that are stuck together. Load up to 200 sheets of common ofÞce paper (slightly less than one-half ream). A label on the inside of the paper tray indicates the trayÕs maximum capacity.
Page 33 (the Þll line indicates the maximum capacity). Set the switch on the side of the tray to Transparency.. Load Tektronix premium transparencies with the notch in the back, right corner of the tray. Load standard Tektronix transparencies in any orientation.
Page 34 Make sure that the media Þts snugly against the inside front wall of the tray. Insert the loaded media tray into the printer. 2-14 Phaser 360 Color Printer 9922-07...
Page 35: Loading The Optional Lower Paper Tray Assembly
Loading the optional Lower Paper Tray Assembly The Lower Paper Tray Assembly holds up to 625 sheets (approximately one and one-quarter ream) of 90 g/m tray provides a Þll line to indicate the trayÕs maximum paper capacity. For more information on the Lower Paper Tray Assembly, see ÒMedia traysÓ...
Page 36 Load the Þnal stack (one-quarter ream) and make sure that the paper is still ßat in the tray. ⁄ ⁄ Insert the paper tray into the Lower Paper Tray Assembly. 2-16 Phaser 360 Color Printer ⁄ 9101-56 9101-55...
Page 37: Connecting An External Hard Disk (Optional)
You can use most commercial SCSI hard disks with up to 2.1 Gbytes of memory with the Phaser 360 printer. For example, SCSI hard disks that work with an Apple LaserWriter will work with a Phaser 360 printer.
Page 38: Connecting The Printer
PhaserShare Networking System Administrator Manual for more information on installing and conÞguring the printer on a network. Printer ports The Phaser 360 printer has the following ports: 10BaseT Ethernet connection SCSI port for an external hard drive parallel port...
Page 39: Connecting To A Network
Connecting to a network The Phaser 360 printer has a built-in 10BaseT Ethernet port for network connectivity. An expansion slot is provided for optional Tektronix PhaserShare network cards for 100BaseTx Ethernet (includes connection for 10Base2), Token Ring, or LocalTalk connections.
Page 40: Connecting A Pc Or Unix Workstation To The Parallel Port
If large Þles do not print, you may need to reset the printerÕs timeouts. Refer to ÒFixing timeout problems in WindowsÓ on page 8-28. Refer to the printerÕs CD-ROM for information on bidirectional status reporting and parallel port pin signals. 2-20 Phaser 360 Color Printer Parallel PhaserShare Series B RESET Ethernet Card...
Page 41: Connecting To A Macintosh
Connecting to a Macintosh Connect Macintosh computers on a network through the built-in Ethernet interface. An optional LocalTalk network card is available. Refer to the PhaserShare Networking System Administrator Manual for installation and conÞguration procedures. See ÒPhaserShare network cardsÓ on page 10-3 for ordering information.
Page 42: Front Panel Display And Controls
See also ÒFront panel error messagesÓ on page 8-2. System administrators may choose to modify or limit access to front panel menus. See the printerÕs CD-ROM for instructions on enabling and disabling the front panel menu. 2-22 Phaser 360 Color Printer Ready Info Clean Exit...
Page 43: Letting The Printer Warm Up
Letting the printer warm up After you have installed the maintenance tray and the media tray, allow the printer about 15 minutes to warm up and perform self-tests. As the printer warms up, note the following: Front panel display. When you Þrst turn on the printer, two indicator lights come on, the power light and the error light.
Page 44: Selecting A Language For The Front Panel
Using the left or right arrow buttons, scroll through the language selections until you reach the appropriate setting. To conÞrm your language selection, press the OK button. Press the Exit button until the printer displays the Ready message. 2-24 Phaser 360 Color Printer Help Pages <---- ----> Menu Language <----...
Page 45 ID, amount of installed memory, and network protocols enabled. Use this page as a resource for reconÞguring your printer or when contacting Tektronix Customer Support. To print the ConÞguration Page: When the printer is on and the Ready message appears, press the Menu button.
Page 46: Tips For Optimum Printing Performance
Pressing a front panel button, opening a cover, or sending a print job then ÒwakesÓ the printer. Use Tektronix supplies. Use the Tektronix transparency tray and transparency media (standard or premium) for reliable, high-quality transparency printing. The transparency tray holds up to 175 transparency sheets, saving you from frequent reloadings and interrupted print jobs.
Page 47: Installing Printer Software
Chapter Installing Printer Software Overview Packaged with your printer is a CD-ROM and a set of diskettes that contain the software you need to use the printer. Included are installer applications that automatically install the printerÕs software onto your computerÕs hard disk.
Page 48: Pc/Windows Software
ÒInstalling printer software for Windows 95Ó on page 3-3 ÒInstalling printer software for Windows NT 4.0Ó on page 3-6 ÒInstalling printer software for Windows NT 3.51Ó on page 3-10 ÒInstalling printer software for Windows 3.1Ó on page 3-13 Phaser 360 Color Printer...
Page 49: Installing Printer Software For Windows 95
Installing printer software for Windows 95 Note Insert either the printerÕs CD-ROM or the Phaser 360 Color Printer Installer for Windows Disk 1 into the appropriate drive on your computer. Click the Start icon in the taskbar, and select Run.
Page 50 Note: To use the PhaserShare software installer you copied to a network server, go to the location of the copied ﬁles, and run SETUP.EXE . Follow the installation prompts to install PhaserShare software on local NetWare-enabled workstations. Phaser 360 Color Printer...
Page 51 Select your Tektronix Phaser 360 printer, and click Next. Select the port your printer is connected to, and click Next. Enter a name for the printer, and select the Phaser 360 as the default printer if desired, and click Next.
Page 52: Installing Printer Software For Windows
Installing printer software for Windows NT 4.0 Note Insert either the printerÕs CD-ROM or the Phaser 360 Color Printer Installer for Windows Disk 1 into the appropriate drive on your computer. Click the Start icon in the taskbar, and select Run.
Page 53 Custom Installation a. In the Driver Installation dialog box, select from the following options, then click Next to continue. Drivers/PPDs Installs driver ﬁles and printer description ﬁles. QuarkXPress PDF Installs an application-speciﬁc printer description ﬁle. PhaserPrint Plug-in for Photoshop Installs an application-speciﬁc plug-in. b.
Page 54 Click Next and continue with Step 10 below. In the Manufacturers/Printers dialog box, click Have Disk. Type in the drive for the CD-ROM or diskette, and click OK. Select your Tektronix Phaser 360 printer, and click Next. Phaser 360 Color Printer AppleTalk port setup instructions a.
Page 55 Enter a name for the printer, and select the Phaser 360 as the default printer if desired, and click Next. Decide if you want to share the printer, Shared or Not shared, and click Next. If you are installing drivers for platforms other than Windows NT 4.0, for example Windows 95, a message appears during the...
Page 56: Installing Printer Software For Windows
Installing printer software for Windows NT 3.51 Note Insert either the printerÕs CD-ROM or the Phaser 360 Color Printer Installer for Windows Disk 1 into the appropriate drive on your computer. Select Run from the File menu. Type in the drive for the CD-ROM or diskette, type SETUP and click OK.
Page 57 Custom Installation a. In the Driver Installation dialog box, select from the following options, then click Next to continue. Drivers/PPDs Installs driver ﬁles and printer description ﬁles. QuarkXPress PDF Installs an application-speciﬁc printer description ﬁle. PhaserPrint Plug-in for Photoshop Installs an application-speciﬁc plug-in. b.
Page 58 In the Available AppleTalk Printing Devices dialog box, double-click on the appropriate zone (if there are multiple AppleTalk zones). d. Select your Tektronix printer and click OK. e. At the prompt: Do you want to capture this AppleTalk Printing Device? , click No.
Page 59: Installing Printer Software For Windows 3.1
Installing printer software for Windows 3.1 Note Insert either the printerÕs CD-ROM or the Phaser 360 Color Printer Installer for Windows Disk 1 into the appropriate drive on your computer. From the File menu, select Run. Type in the drive for the CD-ROM or diskette, type SETUP and click OK.
Page 60 Tektronix Printer Driver for Windows 3.1 Note: The Tektronix Printer Driver for Windows 3.1 must be installed in the Windows directory (default Destination Directory). Do not change the Destination Directory when installing the Tektronix driver unless you are installing the driver on a network and you know the location of the Windows directory on the network drive.
Page 61 If you are installing the Tektronix driver, select your Tektronix Phaser 360 printer and click Next. The Finish Installation dialog box contains instructions for completing the printer software setup; click Next. In the Installation Completed dialog box, click Finish. Continue with the setup instructions depending on the driver you selected in the installer: Tektronix Driver for Windows 3.1:...
Page 62: Mac Os Software
Custom Easy LaserWriter 8.3.4 Driver Install Install Phaser 360 Driver (Select (Installs any of these these ﬁles) Phaser 360 GX Driver items) Printer Descriptions ColorSync Proﬁle Samplers QuarkXPress PDF File PhaserPrint Photoshop Plug-in Printer Utilities Network Utilities ® PANTONE Files...
Page 63: Using The Mac Os Installer
Phaser 360 printer driverÓ on page 3-18. For most applications, see ÒSetting up the Apple LaserWriter 8.3.4 driverÓ on page 3-19. If you are using QuickDraw GX, see ÒSetting up the Phaser 360 GX driverÓ on page 3-21. Installing Printer Software pull-down menu.
Page 64: Setting Up The Phaser 360 Printer Driver
Phaser 360 Driver in the Custom Install window. Select Chooser from the Apple menu. Click on the Phaser 360 printer driver icon on the left side of the Chooser. A list appears with the printers you have connected to your Macintosh or printers that are available on a network. (If the printer driver icon does not appear, check the cable connections on your computer and printer.)
Page 65: Setting Up The Apple Laserwriter 8.3.4 Driver
Description Þles) to learn a printerÕs page sizes, printing options, and media type options. To use the LaserWriter 8.3.4 driver with a Phaser 360 printer, do the following steps. If the printer is busy, it may take some time to complete this conÞguration procedure;...
Page 66 Chooser. If not, click OK at the prompt. In the dialog box that appears, under Installable Options select items such as the optional Lower Paper Tray Assembly, then click OK. Click the Chooser’s close box. 3-20 Phaser 360 Color Printer...
Page 67: Setting Up The Phaser 360 Gx Driver
Phaser 360 GX Driver in the Custom Install window. From the Apple menu, select Chooser. Click the Phaser 360 GX printer driver icon on the left side of the Chooser. A list appears with the printers available on your network.
Page 68 In the Connect via ÞeldÕs pop-up menu, select your printerÕs communication method: Click on your Phaser 360 printer in the list of printers on the right side of the Chooser. Click the Create button to create a desktop printer. An icon of the printer appears on the desktop with the same name as the printer selected in the Chooser.
Page 69: Unix Workstation Software
Note If you do not have a licensed copy of PhaserPrint for UNIX software, you can use the PostScript utility Þles on the Phaser 360 printerÕs CD-ROM with UNIX and VMS workstations. These Þles let you set up your spooling system to select between media trays, print-quality modes, color correction modes, and other print controls.
Page 70 Installing Printer Software 3-24 Phaser 360 Color Printer...
Page 71: Printing Basics
Chapter Printing Basics You can print to your printer from PCs, Macintosh computers, and UNIX workstations. Once you have installed the printerÕs software, a variety of printer features are available from your computer. This chapter discusses the following topics: Adjusting print speed and resolution (Fast, Standard, Enhanced) (page 4-4) The types and sizes of media (page 4-6) and trays (page 4-8) you can use in your printer...
Page 72: Print Features: Overview
Through your web browser view the status of the printer. Refer to the PhaserShare Networking System Administrator Manual for complete information. Phaser 360 Color Printer Paper or transparency printing Tray selection (if you have the Lower Paper Tray Assembly installed) or manual feeding...
Page 73 Use the front panel for selecting print features From the printer’s front panel only if you were unable to install a driver from the printerÕs CD-ROM. Refer to ÒFront panel overviewÓ on page 6-1 for instructions on using the printerÕs front panel.
Page 74: Adjusting Print Speed And Resolution
Windows applications; refer to page 4-36 for Macintosh menus. You can also select print quality at the printerÕs front panel. Refer to the table on page 4-3 for the front panel selections. Phaser 360 Color Printer Uses Speed (pages per minute) Crisp, bright prints;...
Page 75: All About Media
All about media The printer prints on letter- and A4-size ofÞce paper, transparencies, peel-off labels (such as Avery 5160), and nonglossy cover stock. Tektronix premium and standard grades of transparency media are designed to provide optimal image quality and reliable operation. Tektronix premium transparencies offer enhanced print quality and ink adhesion for overhead transparencies.
Page 76: Acceptable Media Sizes, Types, And Weight
Print on plain paper, including copier paper and recycled paper, bond, letterhead, and cover stock. You can recycle the paper printed on this printer the same way you would recycle paper from any laser printer. Phaser 360 Color Printer Media type Paper 60 – 120 g/m (16 –...
Page 77: Margins And Image Area
The printer must be set for the correct size media through the printer driver. The image area for the Phaser 360 printer is 8.11 x 10.45 in. (letter-size) and 200 x 283 mm (A4-size). The difference between the image area and the media size for the top margin and side margins is 5 mm (0.2 in.).
Page 78: Media Trays
Refer to ÒLower Paper Tray AssemblyÓ on page 10-4 for ordering information. Note Phaser 360 Color Printer The printer is shipped with a standard letter- or A4-size The standard paper trays are designed for use with paper. You can use a standard paper tray for printing up to 50 transparency sheets.
Page 79: Media Tray Settings
Media tray settings You can control the source of a print job from your computer. The media tray choices available in your application menus depend on the number and types of trays you have in use, the type of driver you have installed from the printerÕs CD-ROM, and the printerÕs default setting.
Page 80: Changing The Default Media Tray Setting
Use a PostScript utility Þle. Refer to the printerÕs CD-ROM for more information on downloading utility Þles. Note 4-10 Phaser 360 Color Printer When using a supported printer driver, settings from your software application override the printer’s default media tray setting.
Page 81: Printing Letterhead
Printing letterhead Load letterhead face up in the standard paper tray with the bottom edge of the page closest to the paper tray handle. Print from your software application in the usual way. Refer to ÒPrinting from a PCÓ on page 4-19 and ÒPrinting from a MacintoshÓ...
Page 82: Printing Labels
MacintoshÓ on page 4-35. Caution 4-12 Phaser 360 Color Printer To prevent the printer from jamming, do not load partially used sheets of labels, and use only “frameless” labels; when labels are removed, no material is left on the backing.
Page 83: Printing Transparencies
Printing transparencies from the transparency tray Load Tektronix premium transparencies with the notched corner of the sheet in the back-right corner of the tray. Load Tektronix standard transparencies in any orientation. You can load up to 175 sheets (about three boxes) in the transparency tray. A label inside the transparency tray indicates the trayÕs maximum...
Page 84: Printing Transparencies From The Standard Paper Tray
Pull out the paper tray and load the transparencies. You can load up to 50 transparencies in the standard tray. Refer to page 4-13 for instructions on loading Tektronix premium transparencies. Insert the paper tray. Press Continue. When printing is completed, remove the extra transparencies from the paper tray and replace them with paper.
Page 85: Transparency Quality Tips
Do not use transparency media intended for ink-jet or thermal-wax printers. For best results, use Tektronix transparency media. Refer to “Printer supplies” on page 10-2 and “Media trays” on page 10-4 for ordering information.
Page 86: When To Use The Manual-Feed Slot
In the dialog box, click the Print button. Go to the printer and open the manual-feed cover using the recessed Þnger tab. Set the guide on the inside of the manual-feed cover for letter- or A4-size media. 4-16 Phaser 360 Color Printer (50 to 80 lb.). 9922-47...
Page 87 ( a ) and feed the bottom edge Þrst ( b ). Manually feeding transparencies: transparencies with the notch ( c ) toward you and on the right side ( d ). Standard Tektronix transparencies are not notched and can be fed in any orientation. 12345678...
Page 88 (about 5 seconds). Note 4-18 Phaser 360 Color Printer 5 Sec. A jam error will occur if you feed the second sheet of media into the manual-feed slot before the front panel prompts you.
Page 89: Printing From A Pc
Printing from a PC You can print from a PC with or without a Tektronix-provided printer driver. The provided (supported) drivers allow you to select printing features right from your computer. Without a supported driver, you can make some printing selections from the printerÕs front panel.
Page 90 Click Features tab. modes Select a Print Quality: (see also Fast Color page 4-4) Standard Enhanced 4-20 Phaser 360 Color Printer Windows 95 Tektronix Driver AdobePS 4 Driver From Control Panel, Select Start. double-click Printers. Select Settings then Select Phaser 360 Printers.
Page 91 Print features quick reference: Windows printer drivers (cont'd.) Windows 3.1 AdobePS 3 Driver Follow these From Control Panel, basic driver double-click Printers. instructions Select Phaser 360 to select printer. printer Click Setup. features: Click the tabs to select printer features.
Page 92: Using The Adobeps 4 Driver With Windows 95
From the taskbar, select Start. In the menu that appears, select Settings, then Printers. In the Printers window, click the Phaser 360 printer icon with the right mouse button, then select Properties from the menu. Click the following tabs to see printing options; refer to your Windows 95 documentation for more information on tabs and options.
Page 93 Graphics tab Click the Graphics tab to see graphics options. To change the print-quality modes (resolution or dpi settings), use the Print Quality selections in the Device Options tab. The Print Quality selections override the Resolution options in the Graphics tab. If you are using host color correction, you need to make selections in both the Graphics and Device Options tabs.
Page 94 Click the Advanced button to see more options. Note 4-24 Phaser 360 Color Printer Leave the Job Timeout set to 0. Set the Wait Timeout to a high value, such as 900 seconds (15 minutes) to make sure you do not lose a multipage job due to a timeout after the Transmission Retry Alert message is displayed.
Page 95: Using The Tektronix Driver For Windows 3.1
Using the Tektronix driver for Windows 3.1 To select printing options, follow these steps: From the Control Panel, double-click the Printers icon. In the Printers dialog box, choose your printer from the list of installed printers. Click the Set As Default Printer button if you want to select your printer as the default.
Page 96 Color check box is on to print in color. Select one of the following header options: 4-26 Phaser 360 Color Printer Device Not Selected: Type a value in this text box to change the number of seconds Windows waits before notifying you that a printer is off-line.
Page 97 This option is only available to applications that use this Tektronix driver with Tektronix PostScript Level 2 printers, such as the Phaser 360 printer. When this box is checked, the Compress Bitmaps option is unavailable (grayed-out).
Page 98 From the Main window, double-click the Print Manager icon. From the Options menu in the Print Manager, select Network Settings. In the Network Options dialog box, uncheck the Print Net Jobs Direct box. Click OK. 4-28 Phaser 360 Color Printer...
Page 99: Using The Adobe Postscript Driver For Windows 3.1
Using the Adobe PostScript driver for Windows 3.1 To select printing options, follow these steps: From the Control Panel, double-click Printers. In the Printers dialog box, select the Tektronix Phaser 360 printer, then click Connect. In the Connect dialog box, set the Timeout settings, then click OK: In the Printers dialog box, click Setup.
Page 100 Þeld: For better performance, select the Binary Mode option. 4-30 Phaser 360 Color Printer Leave the Job Timeout set to 0. Set the Wait Timeout to a high value, such as 900 seconds (15 minutes) to make sure you do not lose a multipage job due to a timeout after the Transmission Retry Alert message is displayed.
Page 101: Using The Windows Nt 3.51 Postscript Driver
If you are using Microsoft Windows NT, follow the instructions in ÒInstalling printer software for Windows NT 3.51Ó on page 3-10 to install a Windows NT PostScript driver with a Phaser 360 printer. You can select printer page sizes in the driver for Windows NT applications, however, TekColor color corrections and other PostScript Level 2 features are not supported by the Windows NT driver.
Page 102 From the taskbar, click Start, then Settings and Printers. In the Printers dialog box, click the right mouse button on the Phaser 360 printer, and select Document Defaults in the menu. Click the Advanced tab. Under Document Options, select a printer feature then make your selection in the next Þeld.
Page 103 Selecting printer options within an application: Print From the File menu, select Print; the Print dialog box appears. You can select a different printer and other settings in this dialog box. Click on the Properties button; the Printer Document Properties sheet appears.
Page 104: Printing From Ms-Dos
Note Printing from MS-DOS Refer to the on-line manuals on the printerÕs CD-ROM for information on printing from MS-DOS. 4-34 Phaser 360 Color Printer Changes to any of these settings overrides the Default Printer Properties settings in the Printers folder.
Page 105: Printing From A Macintosh
6-1 for instructions on using the front panel. Downloading utility ﬁles For information on selecting print options with utility Þles, refer to the on-line documents on the printerÕs CD-ROM or the Tektronix World Wide Web site. Printing Basics...
Page 106 (page 4-4) Click TekColor button. Select a Print Quality: Fast Color Standard Enhanced 4-36 Phaser 360 Color Printer Driver name Apple LaserWriter 8 Phaser 360 GX Open Page Setup dialog box. Open Page Setup dialog box. Select a Paper Size:...
Page 107 Open Print dialog box. (page 5-11) Click TekColor button. Select Image Smoothing checkbox. Driver name Apple LaserWriter 8 Phaser 360 GX Open Print dialog box. Open the Printer Driver Defaults dialog box. Click Options button. Select a Color Correction: Select a Color Correction:...
Page 108: Using The Phaser 360 Printer Driver
Using the Phaser 360 printer driver Select media size From the File menu, open the Page Setup dialog box. Use the Paper pop-up menu to select the printerÕs supported paper sizes. Select printer-speciﬁc options From the File menu, open the Print dialog box.
Page 109: Using The Apple Laserwriter 8 Printer Driver
Using the Apple LaserWriter 8 printer driver Select media size From the File menu, open the Page Setup dialog box. To select the printerÕs supported paper sizes, use the Paper pop-up menu. Select printer-speciﬁc options From the File menu, open the Print dialog box. In the Paper Source Þeld, select the media tray by location or type.
Page 110: Using The Phaser 360 Gx Printer Driver
Phaser 360 Color Printer Refer to the on-line manuals on the printer’s CD-ROM for details on using the Phaser 360 GX printer driver. The printer defaults dialog box is also available through the Print command in the File menu for QuickDraw GX applications.
Page 111: Printing From A Unix Workstation
For instructions and examples on creating print queues for your speciÞc platform, visit the Tektronix web site: Or, you can contact Tektronix Customer Support at 1-800-835-6100. To use the TekColor color corrections and other printer features, use one of the following methods: PhaserPrintª...
Page 112 For UNIX environments, Tektronix offers the optional PhaserPrintª for UNIX software which offers driver-selectable printer options and provides fast, raster Þle and screen copy printing to Tektronix color printers. PhaserPrint for UNIX software is available for these workstations: The printerÕs CD-ROM contains a demonstration copy of PhaserPrint for UNIX software and an on-line instruction guide in the unix/unixdemo directory.
Page 113 Additional information and tips are available through the following resources: Tektronix web site: http://www.tek.com/Color_Printers/userdoc/introduction.html HAL: Request a document catalog from HAL, the Tektronix fax library. Refer to ÒGetting information by faxÓ on page 9-3 for instructions. Printing Basics User Manual...
Page 114: Printing From Specific Applications
Additional information and tips are available through the following resources: Tektronix web site: http://www.tek.com/Color_Printers/userdoc/introduction.html HAL: Request a document catalog from HAL, the Tektronix fax library. Refer to ÒGetting information by faxÓ on page 9-3 for instructions. 4-44...
Page 115: Printing: Beyond The Basics
Chapter Printing: Beyond the Basics This chapter discusses the following topics: ÒAdjusting the color of your printsÓ on page 5-2 ÒUsing the Quick Collate optionÓ on page 5-9 ÒPreviewing with Check PrintÓ on page 5-10 ÒUsing Image SmoothingÓ on page 5-11 ÒPrinter languagesÓ...
Page 116: Adjusting The Color Of Your Prints
Use Adobe’s standard color conversions. * For other ways of matching the screen’s colors, use ColorSync color matching on a Macintosh or use host color correction in Windows 95. Refer to the printer’s CD-ROM or the Tektronix web site for more information.
Page 117: Tekcolor Correction Descriptions
TekColor correction descriptions The following options are available. Note Automatic: General all-purpose printing The Automatic (default) option is the best choice for most ofÞce printing. This mode optimizes the color quality on each page. The printer automatically applies the appropriate color correction for each element (text, graphics, photographs) for the best reproduction.
Page 118 Commercial Press Commercial Euroscale Press Euroscale Phaser 360 Color Printer If you are selecting PANTONE Colors in your application, use the None option; see page 5-5 for details. Also, use the None option with other color management systems, such as EﬁColor.
Page 119 Using ColorSync on a Macintosh or host color correction in Windows 95. Printing PANTONE Colors using applications for which you have installed a Phaser 360 PANTONE Color palette. Monochrome: Printing in gray scale The Monochrome option prints your color image as a monochrome gray scale (shades of gray between black and white).
Page 120: Printing And Using The Color Sampler Charts
RGB (red, green, and blue), HSB (hue, saturation, and brightness), and PANTONE Color. Print the color samples from Þles on the printerÕs CD-ROM, from the Tektronix web site, or through your web browser. The CMYK and RGB charts can also be printed from the Help Pages menu at the printerÕs front panel.
Page 121: Tips For Working With Color
Tips for working with color Whether you are producing color reports, memos, graphs, charts, overhead transparencies for presentations, color handouts, or design comps, there are a few things to keep in mind when using color. A large area of color looks more saturated (brighter) than a small area of the same color.
Page 122: Special Considerations
If you are using an unsupported driver If you are not using one of the printer drivers shipped with the printer or another driver that uses the Phaser 360 PPD (PostScript printer description) Þles to control printer functions, then use the downloadable utility Þles from the printerÕs CD-ROM or the printerÕs front panel to select color corrections.
Page 123: Using The Quick Collate Option
The collate function in some software applications repeatedly sends each page to the printer in sequence until the requested number of copies is printed. With the Phaser 360 printerÕs Quick Collate option, the job is sent only once and then multiple collated sets are produced by the printer, allowing much faster processing time.
Page 124: Previewing With Check Print
Go to the printer. Check your Þrst print. At the Check Print message on the printerÕs front panel, press one of the buttons: 5-10 Phaser 360 Color Printer Windows 95 PostScript driver: In the Device Options tab options, in the Printer features Þeld, select Check Print.
Page 125: Using Image Smoothing
Setting the Check Print timeout At the printerÕs front panel, scroll to the Printer Defaults menu, then scroll to Check Print Timeout to reset the timeout value. Refer to page 6-1 for information on using the printerÕs front panel. Using Image Smoothing Image Smoothing blends the adjacent colors in low-resolution images for smoother color transitions.
Page 126: Printer Languages
The printer supports PostScript Level 1 and Level 2; Postscript 3; monochrome PCL5 (Printer Command Language); and HP-GL (Hewlett-Packard Graphics Language) printer languages. Refer to the printerÕs CD-ROM or the Tektronix web site for more information on printing PCL5 or HP-GL. Working with fonts...
Page 127: Downloading Fonts
Printing: Beyond the Basics Downloading fonts The fonts resident in the printer are stored in the printer and are always available for printing. The PostScript interpreter in the printer can also accept and store additional fonts known as downloadable fonts. If you want to print PostScript outline fonts that are not built into the printer, you can transfer or download them from your computer to the printer.
Page 128: Using Fonts With Windows
Some font packages automatically update the PostScript port entries in your WIN.INI Þle when you reinstall the fonts. Refer to the font packageÕs documentation for instructions. For more information on using fonts with Windows, visit the Tektronix color printer web site. 5-14...
Page 129: Printing A List Of Fonts
Printing a list of fonts You can print a list of the printerÕs resident fonts by downloading a utility Þle to the printer. Printing a font list from a Macintosh Install the sampler and utility Þles from either the Installer for details.
Page 130: Improving Print Speed
CD-ROM for instructions on installing and using the plug-in. 5-16 Phaser 360 Color Printer There are different ways to improve print speed, such as by printing over Ethernet. For more information, visit the Tektronix web site. Refer to “On-line support” on page 9-1.
Page 131 Do not do this procedure if the printer is connected over a network port. From the Control Panel, double-click Printers. In the Printers dialog box, select the Tektronix Phaser 360 printer, then click Setup. A dialog box appears with the printerÕs name across the top.
Page 132 Move the cursor over Settings; another menu appears. In the menu, click Printers; the Printers window appears. In the Printers window, select the Phaser 360 printer icon. From the File menu, select Properties. Click the PostScript tab, then click the Advanced button.
Page 133: Selecting Page Sizes In Windows Applications
Phaser 360 printer from your application, some page sizes may not be visible in the list. If the Phaser 360 printer page size you want to use is not visible in the list, do the following: Windows 3.1 From the Main window, open the Control Panel and double-click the Printers icon.
Page 134 In the task bar on your screen, click the Start icon; a menu appears. Move the cursor over Settings; another menu appears. In the menu, click Printers; the Printers window appears. In the Printers window, select the Phaser 360 printer icon. Select Properties from the File menu. Click the Paper tab.
Page 135: Using The Front Panel
Chapter Using the Front Panel Front panel overview The printerÕs front panel includes an LCD display, menu buttons, and power and error indicator lights. The two-line display shows the status of the printer and menus for different printer operations, such as cleaning. Front panel indicators The front panel has two indicator lights: Power...
Page 136: Two-Line Display
Refer to ÒFront panel error messagesÓ on page 8-2 for a list of the front panel messages. For an overview of the front panel menu selections, refer to ÒFront panel menu mapÓ on page 6-5. Phaser 360 Color Printer Printing Info...
Page 137: Front Panel Buttons
Front panel buttons The Exit button allows you to perform these menu functions: Button 2, labeled Info, lets you cycle through information such as the printerÕs name and the printerÕs IP address. Pressing Info during a print job displays the job name and source. Pressing Menu changes Button 2 to the following: Button 3, labeled Clean during normal operation, lets you access the cleaning menus.
Page 138: Enabling And Disabling The Front Panel Menu
For more information on enabling and disabling the front panel menu, refer to the printerÕs CD-ROM or the Tektronix web site. When the front panel is enabled, all front panel menu selections are available. When you press the Menu button, the front panel...
Page 139: Front Panel Menu Map
Exit Language <--- ---> Exit Appears when lower paper tray is installed. ® Phaser 360 Menu Map <--- Scrolls backward through available selections Scrolls forward through available selections ---> Enters the next submenu Menu Exit Exits without making a change...
Page 140: Printer Help Pages
The menu map can be used as a convenient navigation aid for quickly determining the location of menu items. An on-line version of the menu map is also available at the Tektronix web site. Conﬁguration Page The ConÞguration Page lists information on the printerÕs hardware and software conÞguration and current settings.
Page 141: Printing The Help Pages
Demonstration Page This page is a sample color print you can print through the front panel or through your web browser (refer to the PhaserShare Networking System Administrator Manual). RGB and CMYK Color Samplers The RGB and CMYK color samplers provide multipage charts containing color samples and their corresponding color values based on the RGB and CMYK color models.
Page 142: Printer Standby Modes
The recommended setting is 999 hours. You can change the Energy Star mode through the front panel or through your web browser (refer to the PhaserShare Networking System Administrator Manual). Phaser 360 Color Printer...
Page 143: Caring For Your Printer
Chapter Caring For Your Printer Overview This chapter describes the following topics to help you care for the printer and keep it in peak operating condition: “Moving or shipping your printer” on page 7-2 Describes the steps you must take to properly move or ship the printer from one location to another.
Page 144: Moving Or Shipping Your Printer
Wait for 30 minutes: Let the printer cool down for at least 30 minutes before you proceed. Caution Phaser 360 Color Printer The printer must be allowed to cool down for at least 30 minutes before you move it so that the ink has time to solidify.
Page 145 Caring For Your Printer Remove and store the maintenance tray: Open the front cover and remove the maintenance tray from the printer, keeping it level. Close the front cover. 9101-53 Remove, empty, and reinsert the waste liner into the maintenance tray. 9922-13 User Manual...
Page 146 Caution Lock the transit restraint: Phaser 360 Color Printer Place the maintenance tray in a plastic bag and seal the bag. The maintenance tray contains drum ßuid that leaks if the tray is tipped. Keep the maintenance tray level and in a sealed plastic bag while transporting it.
Page 147 Repack the printer: Repack the printer in its original container. If you no longer have the shipping box or if you have any questions about the packing procedure, call your local dealer or in the U.S. call Tektronix at 1-800-835-6100. Caring For Your Printer 32434-06...
Page 148: Adding Ink
You can load up to three ink sticks in each bin. Close the top cover. Caution Phaser 360 Color Printer Do not force ink sticks into the ink-loading bin. If an ink stick does not load easily, make sure that the color and shape of the ink stick correspond to the correct loading bin color and shape.
Page 149: Ink Handling Tips
Caution Use only Phaser 360 printer ColorStix ink sticks. The Phaser 360 printer cannot use solid ink intended for other printers, such as the Phaser 380 printer. Do not load used ink into the printer; reusing waste ink ruins the printhead.
Page 150: Emptying The Waste Liner
Open the front cover. Caution Phaser 360 Color Printer Waste Liner (A) Full Open Front Cover Some surfaces inside the printer may be hot. Be careful not to touch the...
Page 151 When you open the front cover, the following message appears: Waste Liner (A) Full Remove Tray (B) Grasp the maintenance tray by the front edge (marked with a blue ÒBÓ label) and lift up while sliding it out of the printer. Note Once the maintenance tray has been partially used, it will leak drum ﬂuid if tipped.
Page 152 Reinsert the maintenance tray into the printer. Note Close the front cover. 7-10 Phaser 360 Color Printer Place the side opposite the handle into the maintenance tray first. Press down Þrmly in the center of the waste liner to snap it into place.
Page 153: Replacing The Maintenance Tray
Replacing the maintenance tray The maintenance tray is a disposable unit located inside the printer and behind the front cover. It cleans the printerÕs drum, contains the waste liner (a blue plastic insert) for used ink, and functions in other operations of the printer.
Page 154 ÒBÓ label) and lift up while sliding it out of the printer. Place the maintenance tray on a level surface. Note 7-12 Phaser 360 Color Printer Some surfaces inside the printer may be hot. Be careful not to touch the areas marked with this caution icon: Caution Hot Surfaces...
Page 155 Install the new maintenance tray by sliding it into the printer. Make sure the tray slides in straight on both sides. Using both thumbs, push the tray in Þrmly until it latches. Close the front cover and wait for the printer to warm up (about 15 minutes).
Page 156: Cleaning The Printer
Media jams or wraps around the large black (transﬁx) roller inside the exit cover. 7-14 Phaser 360 Color Printer Cleaning procedure “Cleaning for upper media tray jams: media-pick roller” on page 7-34. “Cleaning for lower tray jams: paper-pick rollers”...
Page 157: If Prints Have Light Stripes Or Smears
If prints have light stripes or smears Problem Light-colored stripes or missing colors on prints. Ink smears on the front, back, or edges of a page. Oil (drum ﬂuid) on top edge of print. Cleaning procedure “Light stripes on prints: cleaning the printhead” on page 8-12.
Page 158: The Cleaning Page
Assembly is installed, you can ensure that the printer always uses paper from the lower paper tray in its self-cleaning procedures by changing a setting in the printerÕs front panel as follows: 7-16 Phaser 360 Color Printer Green Blue 1 2 3 4 Phaser This page prints to maintain optimal print quality.
Page 159 While the Ready message is displayed, press the Menu button. The printer displays the following message: Help Pages <---- ----> Menu Using the left arrow (<----) or right arrow (---->) buttons, scroll through the selections until the following message appears: Printer Defaults <---- ---->...
Page 160: Cleaning Supplies
You can obtain these presoaked wipes either separately in 10-packs or as part of a separate cleaning kit from Tektronix. For ordering information, refer to ÒPrinter suppliesÓ on page 10-2. 7-18...
Page 161 Caring For Your Printer 7-19 User Manual...
Page 162: Cleaning For Ink Smears And Jams: Internal Paper Path
Refer to ÒSelecting the Cleaning Page sourceÓ on page 7-16 for instructions. 7-20 Phaser 360 Color Printer Always use clean sheets of paper to clean the paper path. Do not reuse cleaning sheets. High-grade, heavier papers, such as 120 g/m (32 lb.) bond, work best.
Page 163 When the printer is on and the Ready message or the printerÕs name appears in the front panel, press the Clean button. The printer displays the Þrst selection in the menu: Clean:Light Stripes <---- Clean Test Press the left arrow ( <--- ) button until the following front panel message appears: Clean:Ink Smears <----...
Page 164: Using Isopropyl Alcohol
Refer to ÒUsing isopropyl alcoholÓ on page 7-19 for more information on proper cleaning procedures. Caution 7-22 Phaser 360 Color Printer Hot surfaces exist behind the upper paper-feed rollers. To avoid personal injury during cleaning procedures, do not reach in behind these rollers.
Page 165 Open the front cover. Grasp the maintenance tray by the front edge and lift up while sliding it out of the printer. Keep the maintenance tray upright. Note Once the maintenance tray has been partially used, it leaks drum ﬂuid if tipped. Contact with the drum ﬂuid poses no known health risk;...
Page 166 To clean the upper black rubber rollers: 7-24 Phaser 360 Color Printer Use either the prepackaged alcohol-soaked cloth, or fold a lint-free cloth into a 2-inch square and soak with alcohol. Keep the cloth moist with alcohol during the procedure.
Page 167 To clean the upper white plastic rollers: Use alcohol-soaked swabs for this procedure. Place the swab on top of each upper white roller and press down on the swab to create pressure against the roller. Rotate the upper white roller four or ﬁve complete revolutions by turning the lower black rubber rollers away from you with the index Þnger of your other hand.
Page 168 To clean the lower rubber paper-feed rollers: 7-26 Phaser 360 Color Printer Use either the prepackaged alcohol-soaked cloth or fold a lint-free cloth into a 2-inch square and soak with alcohol.
Page 169 To clean the lower white plastic rollers: Use either the prepackaged alcohol-soaked cloth or fold a lint-free cloth into a 2-inch square and soak with alcohol. Place and hold the cleaning cloth on top of each lower white roller while turning the individual roller with your thumb and foreÞnger.
Page 170: Cleaning For Ink Smears: Paper-Exit Path
When this occurs, you must clean these parts using both dry and alcohol-soaked swabs. Refer to ÒUsing isopropyl alcoholÓ on page 7-19 for more information. Sample ink smear: paper-exit path 9922-31 7-28 Phaser 360 Color Printer...
Page 171 Open the front cover. Open the exit cover using the blue release button located inside the front cover, at the top of the printer. Caring For Your Printer 9922-138 9922-24 7-29 User Manual...
Page 172 Þngers by gently wiping the top surface of each Þnger using a dry swab. Caution 7-30 Phaser 360 Color Printer To avoid damaging the print drum and exit ﬁngers, never scrape excess ink with a tool or ﬁngernail. Use a dry swab provided with the cleaning kit.
Page 173 To clean the rubber exit rollers: Wrap an alcohol-soaked cloth around the index Þnger of one hand. Press your cloth-covered Þnger against each roller and turn the roller several times to clean each roller individually. Note You may notice some staining of the exit rollers while performing the cleaning procedure.
Page 174 Wrap an alcohol-soaked cloth around the index Þnger of one hand. Place and hold your cloth-covered Þnger on top of each roller while turning a black rubber exit roller toward you with foreÞnger of your other hand. 9922-144 7-32 Phaser 360 Color Printer...
Page 175 To clean the two sets of ribbed exit guides on the underside of the exit cover, gently wipe the raised ribs using an alcohol-soaked cloth. Caution To avoid damaging the print drum and exit guide, never scrape excess ink with a tool or ﬁngernail. Use only the materials provided with the cleaning kit.
Page 176: Cleaning For Upper Media Tray Jams: Media-Pick Roller
Press the Clean button once again. 7-34 Phaser 360 Color Printer Media-picking problems can also occur when the maintenance tray is not properly latched. Try removing and relatching the maintenance tray to cure a media-picking problem. Refer to “Replacing the maintenance tray”...
Page 177 When the following front panel message appears, press Print if you want a printout of the procedure, otherwise press Continue: Print Instructions? Continue Print When you press Continue, a front panel message prompts you to install the cleaning tray in the media tray. Remove the upper media tray from the printer.
Page 178 Caution 7-36 Phaser 360 Color Printer Wet the cleaning tray sponge with isopropyl alcohol ( bottle is provided in the cleaning kit for dispensing the alcohol. Alternately, you can squeeze the alcohol from two presoaked alcohol wipe packets to moisten the cleaning tray...
Page 179 Place the cleaning tray in the media tray so that the trayÕs sponge pad is nearest the media trayÕs handle. Press the two tabs underneath the cleaning tray into the two square notches provided in the media tray. Insert the media tray with the cleaning tray into the printer. Press the Clean button.
Page 180 Press the Exit button to return to normal operation. Store the cleaning tray in its original packaging for later use. If media-feed problems persist: You may need to clean the media-pick roller by hand with an alcohol-soaked cloth. 7-38 Phaser 360 Color Printer Clean:Media Tray Jams <---- Clean Test...
Page 181 Manually cleaning the media-pick roller Remove the upper media tray from the printer. Open the front cover. Caution Hot surfaces exist behind the upper paper-feed rollers. To avoid personal injury during cleaning procedures, do not reach in behind the paper-feed rollers. Caring For Your Printer 9922-23 7-39...
Page 182 Place the tray on a level surface. Note 7-40 Phaser 360 Color Printer Once the maintenance tray has been partially used, it leaks drum ﬂuid if tipped. Contact with the drum ﬂuid poses no known health risk;...
Page 183 To clean the top surface of the media-pick roller: Locate the top of the media-pick roller behind the black rubber paper-path rollers. Use either the prepackaged alcohol-soaked cloth or a lint-free cloth folded into a 2-inch square and soaked with alcohol. Scrub the top surface of the media-pick roller thoroughly.
Page 184 To clean the bottom of the media-pick roller: Replace the upper media tray in the printer. 7-42 Phaser 360 Color Printer Use either the prepackaged alcohol-soaked cloth or a lint-free cloth folded into a 2-inch square and soaked with alcohol.
Page 185: Cleaning For Lower Tray Jams: Paper-Pick Rollers
Cleaning for lower tray jams: paper-pick rollers Approximate time to complete: 1 minute If the printer feeds paper incorrectly or feeds more than one sheet at a time from the Lower Paper Tray Assembly, you can generally correct the problem by cleaning the paper-pick rollers with isopropyl alcohol.
Page 186 Caring For Your Printer 7-44 Phaser 360 Color Printer...
Page 187: Troubleshooting
Chapter Troubleshooting Overview Your Tektronix Phaser 360 color printer is designed for reliable operation even in high-volume printing environments. When printer problems do arise, most are easy to resolve without a service call. Proper usage and maintenance will help keep your printer performing at its peak. This chapter includes the following topics: ÒFront panel error messagesÓ...
Page 188: Front Panel Error Messages
Then turn off the printer, wait at least 15 seconds, and then turn the printer on again. If that does not solve the problem, call your local Tektronix ofÞce for assistance or contact Tektronix Customer Support in the U.S. and Canada at 1-800-835-6100 or on-line at http://www.tek.com/Color_Printers/.
Page 189 Front panel messages (cont'd.) Message Action Open the front cover and remove the paper jam from Jam:Open Front the manual-feed slot or behind the front cover. You may Cover need to push on both sides of the maintenance tray to relatch it or clean the upper or lower paper-feed rollers.
Page 190 Waiting For Paper Waiting For Transparency Waste Liner (A) Full Phaser 360 Color Printer Action Add paper or transparencies to the standard media tray. Insert paper or transparency in the manual feed slot. The print job speciﬁes paper, but the printer detects...
Page 191: Troubleshooting Quick Reference
Troubleshooting quick reference Refer to the following tables if you encounter problems with the printer. For additional troubleshooting topics, visit the Tektronix web site at http://www.tek.com/Color_Printers/. Media feeding or jamming problems Symptom Paper jams or mispicks at the standard paper tray or transparency tray.
Page 192 Paper edge is rippled. Printed image is shifted or the wrong color, or the margins are not correct. Phaser 360 Color Printer Solution Refer to “Light stripes on prints: cleaning the printhead” on page 8-12. Do not print on both sides of the media. Ink may be offset onto the internal paper path.
Page 193 Print using color option. Macintosh users: Use a supported color PostScript printer driver and the Phaser 360 printer’s PPD ﬁle. In the Print Options dialog box, select Color/Grayscale. Refer to page 4-35 for more details on how to print from a Macintosh.
Page 194 Solution Get information and tips on printing from speciﬁc applications (such as QuarkXPress and PageMaker) from the Tektronix Color Printer web site and from HAL, another Tektronix information resource. Refer to “On-line support” on page 9-1 and “Getting information by fax” on page 9-3.
Page 195 Printing and installation problems (cont'd.) Symptom Solution The Ready message or Make sure that the Phaser 360 printer is the selected the printer’s name is printer. Try printing the same ﬁle to another PostScript displayed, but the ﬁle printer. If the ﬁle prints, then the problem could be with does not print.
Page 196 The front panel displays Busy Melting Ink and will not return to Ready. 8-10 Phaser 360 Color Printer Solution Do not set the wait timeout to 0. Print ﬁles should not have extra characters after the End-of-Job character (Ctrl-D). Refer to the on-line manual on the printer’s CD-ROM for information on setting timeouts and the Ctrl-D character.
Page 197 Network problems (Macintosh) Symptom Solution The printer doesn’t Make sure the printer is connected to your network. If it appear in the Chooser is not, turn the printer off before reconnecting it. on a Macintosh. Check the termination; refer to the documentation for your network adapter or connector for information on termination.
Page 198: Light Stripes On Prints: Cleaning The Printhead
The printer outputs a Cleaning Page (see page 7-16) at the end of the cleaning sequence that you may discard as normal ofÞce waste. When the cleaning sequence is completed, the printer displays the following message: 8-12 Phaser 360 Color Printer Clean:Light Stripes <---- Clean Test Clean:Light Stripes <----...
Page 199 To conÞrm that the problem has been corrected, press the Test button to print a Test Page. Check for any missing color bars on the Test Page. The following illustration shows a correct Test Page and an example of a Test Page with a missing color bar. If your Test Page looks like the Þrst example, go to Step 8 to end this procedure.
Page 200 Return the printer to normal operation by pressing the Exit button until the Ready message appears. 8-14 Phaser 360 Color Printer The third cleaning sequence implements a more extensive cleaning of the printer, which may take longer for the printer to...
Page 201: Media Jams And Misfeeds
Media jams and misfeeds After you clear a media jam: The printer automatically outputs a second, usually partial print to remove any image that may remain on the print drum and then prints your original image. The upper tray is the default tray for media the printer uses in self-cleaning. If you have a Lower Paper Tray Assembly, you can make it the default tray through the printerÕs front panel menu.
Page 202: Locating Jammed Media
At the manual feed slot At the standard media tray At the Lower Paper Tray Assembly Caution 8-16 Phaser 360 Color Printer Some surfaces inside the printer may be hot. Be careful not to touch the areas marked with this caution icon: 9922 -30...
Page 203: Clearing A Media Jam
Clearing a media jam To avoid ink smearing inside the printer, always try to pull jammed paper or transparencies out through the top of the printer. Use both hands to gently pull the media through its normal path out the top of the printer (exit cover), if possible. Do not use excessive force pulling the media;...
Page 204 If necessary, open the exit cover using the blue release button located inside the front cover, at the top of the printer. Using both hands, pull the jammed media from the top of the printer. 8-18 Phaser 360 Color Printer 9922-24 9922-60...
Page 205 If the jam has not cleared, open the front cover and check for jammed media inside the printer. If necessary, remove the media tray to locate and clear jammed media. Troubleshooting 9922-123 9922-139 8-19 User Manual...
Page 206: Ink Smears
See ÒCleaning for ink smears and jams: internal paper pathÓ on page 7-20. See ÒCleaning for jams and ink smears: paper-feed rollersÓ on page 7-22. See ÒCleaning for ink smears: paper-exit pathÓ on page 7-28. 8-20 Phaser 360 Color Printer 9922-29...
Page 207: If Your File Doesnõt Print
If you've conÞgured a supported driver for your printer but your printer isn't printing, try the following suggestions. If these suggestions fail to solve the problem, copy the Tektronix PostScript error handler utility to your printer to determine what is wrong. Refer to ÒUsing a PostScript error handlerÓ...
Page 208 PostScript tab and click one of the options for PostScript Header. Refer to ÒPostScript tabÓ on page 4-24 for details on the PostScript tab. 8-22 Phaser 360 Color Printer appears on your computer appears on your computer...
Page 209: If You Are Using Pc/Nfs
If you are using PC/NFS If you have PC/NFS software installed on your computer, you need to make the following selection in the Network Options dialog box: From the Main window, double-click the Print Manager icon. From the Options menu in the Print Manager, select Network Settings.
Page 210 Make sure that Local Port is highlighted, then click OK. Type LPTx.DOS (where x is 1, 2, or 3). Click Apply, then click OK. In the Details tab, the Print to the following port should be LPT.DOS (unknown local port). 8-24 Phaser 360 Color Printer...
Page 211: Checking The Printerõs Language Mode
Checking the printer’s language mode If your Þle doesnÕt print, the language on the printerÕs port you are using may have been changed. Print a copy of the printerÕs ConÞguration Page to see the language mode on each port. Refer to ÒPrinting a ConÞguration PageÓ...
Page 212: Postscript Printing Errors
You should always use the most current printer description Þle. To determine the date of the Þle you are using, do the following: Check TektronixÕ on-line services to see if the printer-related Þles you have are the most recent. Refer to ÒOn-line supportÓ on page 9-1 for information on TektronixÕ...
Page 213: Using A Postscript Error Handler
Troubleshooting Using a PostScript error handler The PostScript error handler is useful for diagnosing problems when a job doesnÕt print. PostScript errors are printed on a page with other status information when an error occurs. This function can be useful to programmers for debugging PostScript code.
Page 214: Fixing Timeout Problems In Windows
Move the cursor over Settings; another menu appears. In the menu, click Printers; the Printers window appears. In the Printers window, select the Phaser 360 printer icon. From the File menu, select Properties. Click the Details tab and increase the Transmission Retry to 999 seconds (or higher).
Page 215 Windows timeout: From DOS (and Windows 3.1) Note To use this procedure, the printer must be connected directly to your computer and not on a network. At the DOS prompt, issue the DOS MODE command by typing the following: MODE LPT1:,,P Start Windows 3.1.
Page 216 999. Send the TIMEOUTS.PS Þle to the printer: 8-30 Phaser 360 Color Printer This is the basic procedure for changing one of the printer’s timeout values. For more information on the printer’s timeouts, refer to the on-line manual on the printer’s CD-ROM.
Page 217: Printed Colors Are Not What You Expected
Printed colors are not what you expected For information on selecting TekColor color corrections for accurate color reproduction, see ÒAdjusting the color of your printsÓ on page 5-2. Select another Color Correction option and print your image again. If you are not using a supported driver (installed from the printerÕs CD-ROM) and are sharing the printer with other users on a network, another user may have changed the printer's color adjustment setting.
Page 218: Printing Pantone Colors
CD-ROM for more information. There are many variables in process reproduction of colors generated by the Phaser 360 printer, any one of which may affect the quality of the PANTONE Color simulation, including: Type of ink used on printing press Type of ink Þlm used on printing press...
Page 219 Troubleshooting 8-33 User Manual...
Page 220: Sharing The Printer On A Network
Sharing the printer on a network Prints do not reﬂect your settings If you share a Phaser 360 printer with other users on a network, the following two conditions may affect your prints: Another user has downloaded a color correction utility Þle.
Page 221: Customer Support
Visit our color printer web site for more information about your printer. For example, view updated user documentation, download utility Þles, get answers to frequently asked questions, Þnd a list of Tektronix dealers in your area, or contact customer support.
Page 222: Customer Support Centers
Customer Support Centers For more information or for getting help with troubleshooting or servicing your printer, contact your local Tektronix dealer or sales representative or the following resources worldwide: Customer Support Centers U. S. and Canada 1-800-835-6100 (Monday through Friday...
Page 223: Getting Information By Fax
Getting information by fax Another Tektronix resource for up-to-date information is HAL (Highly Automated Library). If you have a fax machine and a touch-tone telephone, you can quickly receive by fax the latest technical hints and tips, solutions to common technical problems, and application notes for software problems (such as CorelDRAW! and QuarkXPress).
Page 224 Customer Support Phaser 360 Color Printer...
Page 225: Supplies, Accessories, And Expanding Your Printing System
To order, refer to the information provided here or the printer supplies sheet that was shipped with the printer and contact your local dealer or Tektronix ofÞce. In the United States, contact your local dealer or call Tektronix at 1-800-835-6100.
Page 226: Printer Supplies
PhaserShare Networking System Administrator Manual and diskettes Phaser 360 Printer Drivers and Utilities diskette set Phaser 360 Printer CD-ROM * Tektronix premium transparencies offer enhanced ink adhesion and superior print quality. 10-2 Phaser 360 Color Printer Order number Description 016-1307-00...
Page 227: Phasershare Network Cards
PhaserShare network cards The Phaser 360 printer is shipped with a built-in 10BaseT Ethernet port and an expansion slot for an additional network interface. Tektronix PhaserShare network connectivity, simultaneously supporting different network protocols. Description Fast Ethernet (100BaseTx/10BaseT/10Base2 card): includes support for Novell NetWare, EtherTalk, TCP/IP, Telnet, FTP,...
Page 228: Media Trays
Lower Paper Tray Assembly (625-sheet capacity) With letter-size paper tray With A4-size paper tray Replacement letter-size tray Replacement A4-size tray 10-4 Phaser 360 Color Printer labels. Use additional trays for different types of media transparency tray transparencies; labels) tray paper;...
Page 229: Memory Upgrade
Memory upgrade The Phaser 360 printer is shipped with 24 Mbytes of memory. It can be upgraded to 48 Mbytes. Additional memory allows for faster processing, faster ofßoading of print jobs from your computer to the printer, and more storage for downloadable fonts.
Page 230: Additional Software (Unix And Vms)
For printing in UNIX environments, Tektronix offers PhaserPrintª for UNIX software. PhaserPrint software provides fast raster Þle and screen copy printing to Tektronix color printers. PhaserPrint software also provides a graphical user interface for push-button control of Tektronix printer features. PhaserPrint software works with the workstationÕs native spooling system to print PostScript Þles and raster Þles in the Sun Raster...
Page 231: Interface Cables And Adapters
Interface cables and adapters The following cables and adapters are available through Tektronix or your dealer. Contact your dealer for other cables and adapters. Description Parallel cable Connects the printer’s parallel port to a PC or workstation parallel port. Parallel/Centronics adapter Adapts your system’s existing...
Page 232 Supplies, Accessories, and Expanding Your Printing System 10-8 Phaser 360 Color Printer...
Page 233: Regulatory Information And Specifications
“Part 3: Limits – Section 3: Limitation of voltage ﬂuctuations and ﬂicker in low-voltage supply systems for equipment with rated current EN50082-1:1992 “Electromagnetic compatibility Generic immunity standard Part 1: Residential, commercial and light industry.” Phaser 360 printer 16A.” User Manual 11-1...
Page 234: Canadian Emc (Electromagnetic Compatibility) Regulatory Standards
B prescrites dans le R•glement sur le brouillage radioŽlectrique ŽdictŽ par le ministere des Communications du Canada. 11-2 Phaser 360 Color Printer Test speciﬁcation Basic standard 80 – 1000 MHz EN61000-4-3:1995...
Page 235: Fcc Class B Warning (For 115 Vac Equipment)
The equipment described in this manual generates and uses radio frequency energy. If it is not installed and used properly in strict accordance with TektronixÕ instructions, it may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B veriÞed digital device, pursuant to Part 15 of the FCC Rules.
Page 236: Msds For Colorstix Ink Sticks
MSDS for ColorStix ink sticks Section 1 – Product identiﬁcation Trade name and Tektronix part number: ® ColorStix Solid Ink — Black ® ColorStix Solid Ink — Cyan ® ColorStix Solid Ink — Magenta ® ColorStix Solid Ink — Yellow Product use: For use in Tektonix Phaser Section 2 –...
Page 237 Original preparation date: March 10, 1994 RC Corrected MS & WV address 4/20/95 RC Revised product use 11/5/96 JMP Corrected Flash Point 4/28/97 JMP Revised product use 12/5/97 JMP Tektronix, Incorporated P.O. Box 500 Chemical Documentation Mail Stop 46-840 Beaverton, Oregon 97077...
Page 238: Msds For Silicone Oil (Drum Fluid)
No special requirements. Section 8 – Exposure control – personal protection Exposure Guidelines: None established. Engineering Controls: None needed when used as intended in Tektronix printers. Eye Protection: None needed. Skin Protection: None should be needed. Respiratory Protection: None needed.
Page 239 Section 16 – Other information Original preparation date: October 21, 1994 RC Corrected MS, etc. 4/20/95 RC Revised product use, etc. 2/7/97 JMP Revised product use 12/5/97 JMP Tektronix, Incorporated P.O. Box 500 Chemical Documentation Mail Stop 46-840 Beaverton, Oregon 97077...
Page 240: Specifications
115 VAC, 10 Amps 220 VAC, 5 Amps 11-8 Phaser 360 Color Printer Tilting the printer more than 3 degrees causes drum ﬂuid to leak from the maintenance tray resulting in damage to your printer not covered by the printer’s warranty.
Page 241 Print quality and speed* Fast Color mode color print on paper: 6 pages per minute Fast Color mode color print on transparency: 5.5 pages per minute Standard mode color print on paper: 4 pages per minute Standard mode color print on transparency: 2 pages per minute Enhanced mode 800 x 450 dpi color print on paper: 2 pages per minute Enhanced mode 600 x 300 dpi color print on transparency: 2 pages per minute...
Page 242: Safety And Emissions
Class B compliant computing device pursuant to subpart J of Part 15 of FCC rules. Conforms to EC EN55022:1992; EN61000-3-2:1995; EN61000-3-3:1994; EN50082-1:1992. 11-10 Phaser 360 Color Printer UL 1950 Information Technology Equipment. CSA Standard C22.2 No. 950Ð95, 3d ed., Safety of EN60950.
Page 243 Index adapters, ordering 10-7 adding ink 7-6 adjusting low-resolution images 5-11 adjusting printed colors 5-2 Adobe Photoshop plug-in 3-16 Adobe PostScript driver 4-19 Adobe Type 1 and Type 3 fonts 5-13 alcohol presoaked cloth wipes 7-19 purity of 7-19 using for cleaning 7-19 Apple LaserWriter 8 driver, using 4-39 Automatic color correction 5-3 banding on prints, cleaning 8-12...
Page 244 Windows 4-19 drum ßuid cleaning 7-28 precaution 7-9 dual-tray printing 4-8 duplex printing, warning against 2-26 email update notices from Tektronix 9-1 email, receiving, when the printer needs attention 1-3 emissions 11-10 Energy Star power requirements 11-9 resetting the default value 6-8...
Page 245 external hard disk connecting 2-17 description ot 1-9 for collating 2-17 for font storage 2-17 ordering 10-5 Fast Color print-quality mode 4-4 fax, getting information by 9-3 features selecting from the front panel 4-3 selecting in a Macintosh driver 4-36 selecting in a Windows driver 4-20 font list, printing from a Macintosh 5-15...
Page 246 2-11 loading transparencies 4-13 LocalTalk connection 2-19 locking the transit restraint 7-4 Index-4 Phaser 360 Color Printer Lower Paper Tray Assembly attaching to printer 2-4 capacity 2-15 changing the default media tray 4-10 cleaning the paper-pick rollers 7-43 Þll line 2-15...
Page 247 margins image area 4-7 media 4-7 media 4-6 image area 4-7 margins 4-7 sizes and weights acceptable 4-6 types acceptable 4-6 media jams cleaning lower paper-pick rollers 7-43 cleaning the media-pick roller 7-34 clearing 8-17 locating 8-16 output after clearing 8-15 preventing 8-15 media trays changing the default setting 4-10...
Page 248 PhaserSym software 10-6 description 4-41 order number 10-6 pick roller cleaning tray, see cleaning tray ports, see communication ports Index-6 Phaser 360 Color Printer PostScript errors, general 8-26 fonts 5-12 PostScript Header Windows 3.1 driver 4-30 Windows 95 driver 4-24 printing Þles 5-12...
Page 249 8-8 Quick Collate 5-9 quick reference 4-36 selecting features, Macintosh 4-36 selecting features, Windows 4-20 QuickDraw GX, Tektronix printer driver 3-21 rear panel ports 2-18 receiving email update notices 9-1 registering your printer 9-1 registration, on-line 9-1...
Page 250 Tektronix Bulletin Board Service (BBS) 3-23 Tektronix Color Printer web site 9-1 test page, printing 8-13 timeouts Windows 3.1 8-28 Windows 3.1 driver 4-29 Windows printer driver 4-26 TIMEOUTS.PS, PC utility Þle 8-30 tips for handling ink 7-7...
Page 251 Adobe and Microsoft drivers 4-22 using PostScript driver 4-29 Windows printer driver conÞguring 4-25 timeouts 4-26 workstation software PhaserPrint for UNIX, ordering 10-6 PhaserSym for VMS, ordering 10-6 World Wide Web, Tektronix Color Printer web site 9-1 Index-9 User Manual...
Page 252 Index-10 Phaser 360 Color Printer...

Tektronix Phaser 360 User Manual

About Your Printer

Getting Set up

3 Installing Printer Software

4 Printing Basics

Printing: Beyond the Basics

6 Using the Front Panel

7 Caring for Your Printer

Troubleshooting

9 Customer Support

10 Supplies, Accessories, and Expanding Your Printing System

11 Regulatory Information and Specifications

Quick Links

Troubleshooting

Related Manuals for Tektronix Phaser 360

Summary of Contents for Tektronix Phaser 360