Warranty Information; Service Support - Tektronix Phaser 550 Service Manual

4
Key Operator Training

Warranty information

Service support

4-6 Phaser 550 Color Printer
Review the warranty information with customers to ensure that they are aware
of the printer's warranty and the duration of its coverage.
Tektronix has a reputation for superior world-wide service. We are enhancing
our service offering to make it easy for the customer to buy. The customer
benefits with higher productivity, priority service and greater satisfaction.
Our new series of service programs is called RealSUPPORT™ from Tektronix.
The first program in the series is RealSUPPORT™ On-site. The theme of the
program, "support for you in the real world," will be backed with a variety of
collateral information.
A package containing an agreement will be shipped to each customer
purchasing on-site service. The customer fills out the agreement and attaches a
copy of the invoice or shipping memo for the printer and sends the agreement to
Tektronix within 90 days of printer shipment. This starts the service agreement,
its duration dating from the printer ship date.
On-site service for 1, 2 or 3 years provides customers with the least expensive
means of servicing their Tektronix printer and guarantees the fastest possible
response time, minimizing downtime.
Customers can upgrade their 1-year return-to-depot warranty to 90 days on-site
at no charge, or purchase RealSUPPORT™ On-site Service.