Managing Inbound Calls With Shared Line Appearances; About Shared Line Appearances - Linksys SPA9000 Administration Manual

Configuring Phone Lines and Calling Routing Behavior
4. In the Hunt Groups field, enter the hunt group rule. See
Stations" Hunt Group Rule" on page_62
Group Rules" on page_63.
5. Click Submit All Changes. The SPA9000 and the phones reboot.
6. To verify the settings, place a call to the extension that you created. Verify that member
stations ring in the desired order, with the desired ring interval, maximum cycles, and call
forwarding.

Managing Inbound Calls with Shared Line Appearances

A shared line appearance (SLA) allows multiple stations to share an extension number and to
manage a call as a group.

About Shared Line Appearances

An incoming call to an SLA causes all stations to ring simultaneously. The phones display the
line status, such as idle, ringing, or busy.
NOTE:
• If a shared line is being used by one of the stations in the group, no one can use the
corresponding line key until the line is released. A message appears on the phone
display to indicate that a shared call is active.
• All stations with a line key for the SLA can monitor the status based on the appearance
of the line key button:
– Green: The SLA is available.
– Flashing Red Quickly: A call is ringing the SLA and has not been answered.
– Flashing Red Intermittently: A call is active at another station.
– Flashing Red Slowly: A call is on hold.
– Solid Red: A call is active on this station.
• All stations with a display can monitor the status of any SLA that is configured. The icon
next to the line key will change to show ringing, off-hook, or busy "<-->" until the phone
is back on-hook.
• Comparing the SLA to a Hunt Group, both may ring several stations simultaneously.
However, only one station in a Hunt Group can answer and manage the call. For more
information, see "Managing Inbound Calls with Hunt Groups, " on page
Linksys Voice System Administration Guide
Managing Inbound Calls with Shared Line Appearances
"Syntax for a "Ring Individual
and "Examples of "Ring Individual Stations" Hunt
73.
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