Managing Inbound Calls With The Contact List; Routing An Inbound Call To The Auto Attendant; Routing An Inbound Call To A Receptionist Or Client Stations; Example Contact List Rules - Linksys SPA9000 Administration Manual

Configuring Phone Lines and Calling Routing Behavior

Managing Inbound Calls with the Contact List

You can use the Contact List to route inbound calls to the Auto Attendant, to a receptionist, to a
client station, to a group of stations, or to a combination of these.
• "Routing an Inbound Call to the Auto Attendant, " on page 66
• "Routing an Inbound Call to a Receptionist or Client Stations, " on page 66
• "Example Contact List Rules, " on page 66
• "Entering a Contact List Rule, " on page 70

Routing an Inbound Call to the Auto Attendant

By default, all inbound calls are routed to the Auto Attendant (aa). This automated system
answers inbound calls by playing pre-recorded voice message that asks the caller to enter the
desired extension. If you want only the Auto Attendant to receive a call, keep the default
setting, , in the Contact List field on the Voice > Line N page, Subscriber Information section, for
aa
each line interface. For more information, see

Routing an Inbound Call to a Receptionist or Client Stations

You can route an inbound call to a receptionist or to client stations by using a Contact List. You
specify the Contact List for each line interface (Line 1, Line 2, Line 3, Line 4). For example, if
Line 1 is configured for an ITSP account, and a call is placed to a Direct Inward Dialing (DID)
number for that account, then the call is routed to the Contact List that is specified on the Line
1 configuration page. Likewise, if Line 2 is configured for a SPA400 that has PSTN lines attached,
and a call is placed to the associated PSTN phone number, then the call is routed as specified in
the Voice > Line page, Subscriber Information section, Contact List field.

Example Contact List Rules

The following examples show rules that you can enter to route incoming calls.
The SPA9000 alerts all registered clients stations if * is used in the
Note
Contact List (SPA9000 Voice > Line N page > Subscriber Information
section).
• Routing calls to a receptionist
EXAMPLE:
100
An incoming call to any DID number on this line interface causes station 100 to ring. The
receptionist answers the call. If the call is not answered, it automatically goes to the
voice mailbox for station 100, assuming that voice mail is configured.
• Routing calls simultaneously to two or more stations
EXAMPLE:
100, 104
Linksys Voice System Administration Guide
Managing Inbound Calls with the Contact List
Chapter 7, "Configuring the LVS Auto-Attendant.".
66