Configuring The Daytime, Nighttime And Weekend/Holiday Auto Attendants - Linksys SPA9000 Administration Manual

Configuring the DayTime, NightTime and Weekend/Holiday Auto Attendants

Configuring the DayTime, NightTime and Weekend/Holiday
Auto Attendants
You can customize the Auto Attendant with prompts and actions that are appropriate for
different times of day and for the days when the business is closed.
NOTE: By default, the DayTime Auto Attendant is activated, using AA Script 1, an answer delay
of 0 seconds, and no start or end time.
1. Connect to the SPA9000 administration web server, and choose Admin access with
Advanced settings. (See
page 24).
2. Click Voice tab > SIP.
3. Scroll down to the Auto Attendant Parameters section.
4. Proceed as needed:
• To set up the DayTime Auto Attendant:
– DayTime AA: Choose yes from the drop-down list.
– DayTime AA Script: Choose 1, 2, or 3 from the drop-down list.
– DayTime: Enter the start and end times in 24-hour format
SYNTAX:
start=hh:mm:ss;end=hh:mm:ss
EXAMPLE:
start=08:30:00;end=18:00:00
In this example, the business hours begin at 8:30 a.m. and end at 6:00 p.m.
NOTE: When you enter the DayTime setting, you are in effect also setting the
nighttime hours. There is no separate field for NightTime start and end times.
– DayTime Answer Delay: Enter the number of seconds that the Auto Attendant waits
before answering a call. This setting is useful when the Auto Attendant is used as a
backup tool for a live answerer. For example, assume that the Contact List includes
both the receptionist and the Auto Attendant. You might set the Answer Delay to 12
seconds. If the receptionist does not answer within that time, then the Auto
Attendant answers the call.
• To set up the NightTime Auto Attendant:
– NightTime AA: Choose yes from the drop-down list.
– NightTime AA Script: Choose 1, 2, or 3 from the drop-down list.
– DayTime: Define the daytime hours, which also defines the nighttime hours. Enter
the start and end times in 24-hour format
SYNTAX:
start=hh:mm:ss;end=hh:mm:ss
EXAMPLE:
start=08:30:00;end=18:00:00
In this example, the daytime hours begin at 8:30:00 a.m. and end at 6:00:00 p.m.
Nighttime hours begin at 6:00:01 p.m. and end at 8:29:59 a.m.
Linksys Voice System Administration Guide
Configuring the LVS Auto-Attendant
"Connecting to the SPA9000 Administration Web Server, " on
116