Linksys SPA9000 Administration Manual page 112

Example 2: Routing Calls with a Departmental Sub-Menu
In this example, the business wants to expedite the handling of sales calls. A custom prompt is
used to give special instructions about calls for the sales department. A sub-menu for the sales
group is provided to direct calls to the correct person within that department.
Script Elements
<aa>
<form id="DIR" type="menu">
<audio src="prompt1" bargein="T"/>
<dialplan src="dp1"/>
<noinput timeout="10" repeat="T"/>
<nomatch>
<audio src="prompt3" bargein="T"/>
</nomatch>
<match>
<case input="1">
<goto next="SALES"/>
</case>
<default>
<audio src="prompt2"/>
<xfer name="ext" target="$input"/>
</default>
</match>
</form>
<form id="SALES" type="menu">
<audio src="prompt5"/>
Linksys Voice System Administration Guide
Configuring the LVS Auto-Attendant
Writing an Auto Attendant Script
Purpose
This script is for the AA.
This form is given the name "DIR" for Directory.
It is a menu type of form
inputs.
The Auto Attendant plays custom Prompt1.
Welcome to ABC company. For Sales, enter 1.
If you know your party's extension, you may
enter it now.
Callers are allowed to begin dialing (bargein) at
any time.
Dial plan 1 is used to evaluate the inputs within
this form.
If there is no input after 10 seconds, the Auto
Attendant repeats the menu prompt.
If the user input does not match the specified
dial plan, the Auto Attendant plays Prompt3:
Not a valid extension, please try again.
If the user input matches the dial plan, the
response depends upon the user entry:
• If the user pressed 1, the Auto
Attendant processes the input by using
the Sales sub-menu (below in this
script).
• If the user pressed any keys other than
1, t
he Auto Attendant plays Prompt 2 (
call has been transferred.
transferred to the extension number that
the user entered.
The "DIR" form is closed.
This part of the script contains the "SALES" sub-
form.
The Auto Attendant plays custom Prompt 5:
Press 1 for price info, press 2 for return, press 0
for sales representative, press * to exit
, which accepts DTMF
Your
) The call is
.
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