Managing The Outbound Call Routing Groups - Linksys SPA9000 Administration Manual

Managing the Outbound Call Routing Groups

Every station belongs to an outbound call routing group. You can leave all stations in the
default group, or you can assign selected stations to groups for the purpose of routing their
outbound calls to preferred lines.
A company has three sales teams (New York, Los Angeles, and
London) that work in an office in New York City. Calls from the New
York sales team need to go out through the local PSTN lines. Calls
from the Los Angeles team need to go out through an ITSP account
with a Los Angeles DID number. Likewise, calls from the London sales
team need to go out through an ITSP account with a London DID
number. During peak call periods, if a preferred line is unavailable,
calls can be routed through the general use ITSP account.
The LVS administrator creates three call routing groups and assigns
client stations to them. For each group, the administrator also
defines the preferred line interfaces, in order.
Call Routing Group Membership
Every station belongs to one or more of the following call routing groups:
• Default Group: The Default Group includes any station that is not assigned to another
group.
USE CASE EXAMPLE: Non-sales personnel remain in this group.
• Group 1 -4: Groups 1-4 include the stations that are identified in the Group 1 User ID...
Group 4 User ID fields. If the user ID matches more than one group, then the smallest
group number is assumed. You can add a station to a group by entering the user ID, or
you can add a range of stations by entering numbers and wildcard characters.
USE CASE EXAMPLE: The administrator enters the station user IDs for each group in the
following fields:
– Group 1 User ID:
This group includes stations 110 through 119, which are used by the New York team.
– Group 2 User ID:
This group includes stations 101, 102, and 103, which are used by the Los Angeles
team.
– Group 3 User ID:
This group includes stations 203, 204, and 209, which are used by the London team.
Linksys Voice System Administration Guide
11?
101, 102, 103
203, 204, 209
Advanced Call Control and Routing
139