Auto Attendant Xml Instructions Set - Linksys SPA9000 Administration Manual

Nomatch Instruction
The <nomatch> dialog can be used only in a menu dialog and is optional. This dialog is
activated when DMTF digits do not match the dial plan. When the nomatch condition is met,
Auto Attendant executes the audio and action instructions in the <nomatch> dialog. If the
repeat attribute is set to T, the Auto Attendant plays the menu prompt after playing the no
input prompt and ignores the action instruction. If the repeat attribute is set to F, the Auto
Attendant executes the action instruction. The default value of the repeat attribute is F.
Either the audio or action instruction can be empty. If both are empty, the Auto Attendant
does nothing and ignores all buffered digits.
Menu Matched Instruction for Touch Tone (DMTP) Input
The <match> dialog can be used only in the menu dialog and it is a mandatory field. When the
DTMF digits match the dialplan, the <match> dialog is activated. The Auto Attendant compares
each <case> dialog and executes the corresponding audio/action instructions. If the Auto
Attendant cannot find a match in any <case> dialogs, it performs the <default> dialog audio/
action instruction if <default> is defined; otherwise, the Auto Attendant ends.
You can specify exact numbers, (for example 1, 23, 1234 and so on), in the input attribute of the
<case> dialog, or you can use the dial pattern (for example, "50xx", "408xxx5061", "xx. " ). The user
can also combine several dial patterns together and use "|" to separate them (for example,
"50xx|408xxx5061|1234").
The user can use the variable "$input" in the target attribute of the xfer action. The value of this
variable means that the input value that is already passed by the dialplan. The Auto Attendant
does no translation, but directly transfers the call to the target.
EXAMPLE
<default>
<audio src="prompt2"/>
<xfer name="ext" target="$input"/>
</default>
Outband DTMF (INFO/AVT) is recognized by Auto Attendant. To enable the recognition of
inband DTMF, go to the Voice > SIP page, Auto Attendant Parameters section, and set AA Decode
Inband DTMF to yes.

Auto Attendant XML Instructions Set

The complete set of XML instructions for Auto Attendant Scripts are described in the following
table:
Linksys Voice System Administration Guide
Configuring the LVS Auto-Attendant
Writing an Auto Attendant Script
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