Auto Attendant; System Answer - Nortel Norstar System Administration Manual

188 Auto Attendant

Auto Attendant

System Answer

Compact Plus System Administration Guide
The built-in Auto Attendant automatically answers and directs
incoming calls, which can reduce or eliminate the workload for
the person who answers incoming calls for an office. The Auto
Attendant carries out three tasks: System Answer, Custom Call
Routing (CCR), and direct extension dialling. The Auto
Attendant can transfer calls to a hunt group.
The System Administrator enables the Auto Attendant for your
Compact Plus and programs the lines answered by CCR. The
Auto Attendant is only enabled after you enter Software Keys
(supplied by BT). See "Software Keys" on page 57 for
information about this feature.
See "Chart 23: Auto Attendant" on page 334 in Appendix A for a
programming overview.
The System Answer feature simplifies the job of answering calls
by ensuring all calls are answered within a set number of rings.
When calls go unanswered at the telephone monitored by System
answer (called the attendant extension), System Answer answers
the call and plays a greeting. It then puts the call on hold until
someone retrieves it.
If the caller knows the internal number they want to reach or is
using the Compact Plus remote feature, they can dial the number
during the System Answer greeting. If the caller dials the
extension number of the attendant telephone, the call is put on
hold. The greeting is not repeated.
System Answer monitors all external calls that appear as a
flashing line key on the attendant telephone, including answer
keys and external calls that have been transferred. After System
Answer has played the greeting, the call is put on hold at the same
line indicator where it first appeared. System Answer does not
answer calls from internal extensions.
P0607114 Issue 01