Call Queuing - Nortel Norstar System Administration Manual

36

Call Queuing

Do Not Disturb
Line redirection
Compact Plus System Administration Guide
When more than one call is ringing at your telephone, you can
ensure you answer the calls in the order they arrive.
For example, Mr. Cassidy notices that he has calls on Line 3 and
on line 4. He does not know which call arrived first, so he uses
Call Queuing to answer.
Press ≤°‚⁄.
See "Answering the next queued call" on page 235.
If you do not want to be interrupted by any telephone calls, turn
on the Do Not Disturb feature so that calls are immediately
transferred to the Prime extension.
For example, Mr. Moore is having a performance review meeting
with the president of the company. Mr. Moore turns on Do Not
Disturb before the meeting so that all calls are routed to the
attendant.
Press ≤°fi.
A hunt group extension can temporarily leave the hunt group by
activating this feature.
See "Do Not Disturb" on page 230.
You can use the Line redirection feature to redirect the calls
coming in on your external lines to a telephone outside the office.
You can redirect exchange lines to AC15A private circuits, and
you can redirect AC15A private circuits to either exchange lines
or private circuits, and you can redirect one exchange line to
another.
You may choose to redirect all your external lines or only some
of them. For example, you generally receive personal calls on
Line 1 and customer calls on Line 2. You can redirect Line 2 to a
colleague when you are busy, but still accept personal calls on
line 1.
Press ≤°›, then follow the prompts on your display.
See "Line redirection" on page 276.
P0607114 Issue 01