Making A Priority Call; Transferring A Call - Nortel Norstar System Administration Manual

Making a Priority call

Transferring a call

P0607114 Issue 01
The following table outlines the call scenarios when a DIA line is
busy, that is, there are no available appearances of the DIA line.
Yes
DND on busy
Busy Tone
If busy
The caller
hears:
Ring-back,
If Prime is Yes call goes to
Prime
If Prime is No Busy Tone
Note: DIA does not apply to ISDN lines that are programmed as
manual answer lines.
If the administrator has allowed Priority call for your extension,
you can make an internal voice call when the Norstar/BST
telephone you are calling is idle, busy, or has Do Not Disturb
activated. If you get a busy signal when you call someone in your
office, you can interrupt them. Use this feature for urgent calls
only.
Press ≤fl· or press PRIORITY. Wait for a connection, then
speak.
Note: A person who receives a Priority call while they are on
another call has 8 seconds to accept or reject the call. If the
person does not take the call, the Priority call feature puts
their active call on Exclusive Hold and connects your call.
If Call Forward is active at the telephone you are trying to
reach, your call is forwarded.
If the telephone receiving the Priority call is in a
conference call, the other two parties are automatically put
on hold when the Priority call is accepted.
If the extension is a hunt group, the Priority call is rejected.
You can transfer a call to any internal or external number.
Depending on how the installer has programmed your system,
you may not be able to transfer a call on one exchange line to
another exchange line.
Routing calls 253
Yes No
Prime Busy Tone
Ring-back, Busy Tone
call goes to
Prime
Busy Tone Busy Tone
Compact Plus System Administration Guide
No
Prime
Ring-back,
call goes to
Prime
Busy Tone