Page 1 Norstar Norstar Compact Plus Release 5 Modular Plus Release 5 System Administration Guide System Administration Guide...
Page 2 Meridian, Companion, and Norstar are trademarks of Nortel Networks. Meridian Norstar Business Communication System is manufactured by Nortel Networks. Touchtone is a trademark of British Telecom. This document is for use with Compact Plus Release 4 Norstar UK. P0986921 02 Printed in Canada ©2002 Nortel Networks...
Page 3: Table Of Contents
Contents SECTION I: System Administration 9 Introduction Safety and Regulatory information 12 You must be the administrator 13 Here’s what you need to start programming 13 Understanding the telephone keys 15 Starting a programming session 18 Ending a programming session 19 Using passwords to access programming 19 Understanding your system 20 Map of Administrator Plus programming 20...
Page 4 Naming extensions and lines Naming extensions 68 Naming lines 69 Changing the time and date Changing the time and date 72 Changing the time 72 Changing the date 73 Changing the time and date using the Basic password 73 Changing the time by an hour 74 Automatic Time &...
Page 5 Programming Hunt groups Programming Hunt Groups 120 Adding or removing members from a group 121 Moving members of a group 122 Assigning or unassigning lines to a group 122 Assigning a distinctive ring pattern to a Hunt Group 123 Setting the distribution mode 124 Setting the hunt delay 125 Programming options if all hunt members are busy 125 Programming the queue timeout 126...
Page 6 Passwords Password security 172 Setting the SAPLUS password 172 Setting the Administrator password 173 Setting the Basic password 173 Hospitality passwords 174 I-RAD password 175 Call services Erasing a forgotten Call log password 178 Programming Call services 179 1st Display 179 Auto called ID 180 Remote access Programming lines and features for remote access 182...
Page 7 M7000/T7000 telephones 217 Release key 218 Visually Impaired Operator Console 218 Common feature display messages 219 Customising your telephone Dialling mode 224 Display contrast 225 Key Inquiry 225 Moving line keys 226 Ring type 227 Ring volume 227 Programming M7000/T7000 memory keys 227 Using personal features Background music 230 Do Not Disturb 230...
Page 8 viii Leaving messages 267 Paging 270 Remote paging 270 Voice call 271 Forwarding calls Forwarding all calls 274 External Call forward 275 Line redirection 276 Saving time with features Using System Speed Dial 280 Using Autodial 280 Using Redial 282 Programming memory keys 283 Using Ring Again 284 Using Hotline 285...
Page 9: Section I: System Administration
SECTION I: System Administration P0607114 Issue 01 Compact Plus System Administration Guide...
Page 10 Compact Plus System Administration Guide P0607114 Issue 01...
Page 11: Introduction
Introduction • Safety and Regulatory information..12 • You must be the administrator..13 • Here’s what you need to start programming..13 • Understanding the telephone keys..15 • Starting a programming session..18 • Ending a programming session..19 • Using passwords to access programming..19 •...
Page 12: Safety And Regulatory Information
This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. Hereby, Nortel Networks declares that Compact ICS, is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.
Page 13: You Must Be The Administrator
If the installer has given this guide to you, you’re most likely the system administrator. As an administrator, your role is to • help your colleagues learn to use their Norstar and Business Series Terminal (BST) telephones • change Norstar programming to customise the system for your...
Page 14 • an M7310N telephone and its programming overlay Heading Back Show Next • an M7324N telephone and its programming overlay. Norstar Programming Overlay M7324N Heading Show Back Next Placing the programming overlay Place the programming overlay on the appropriate memory keys as shown in the preceding illustrations.
Page 15: Understanding The Telephone Keys
Introduction 15 The diagram below visually shows you how the overlay buttons move through the menus. Terminals&Extns EXT: 221 Back Current display EXT: 222 Show Heading Next Line Access EXT: 223 Understanding the telephone keys Take a few minutes to study the telephones. Notice that the T7316 and M7324 telephones do not have a Shift key or dual memory keys.
Page 16 16 Introduction M7310N M7324N The following table describes the various items. keypad Used for dialling numbers when you are making calls and for entering numbers and letters when you are programming. Display Shows instructions for using and programming the telephone. Display key Activates the instruction that appears on the display above the display key.
Page 17 Only available on T7316 and T7316E keystations. Telephone programming buttons This guide shows the Business Series Terminal (BST) buttons. The following table shows how the BST (T-series) buttons compare with the Norstar telephones (M-series). T7316E, T7316, T7208, T7100, M7324N, M7310N, M7208N, Button Name...
Page 18: Starting A Programming Session
18 Introduction Keypad key press once for the letter D press twice for the letter E press three times for the letter F press four times for the number 3 More about display keys Use the three display keys below the display on your telephone to set and select options.
Page 19: Ending A Programming Session
Introduction 19 Ending a programming session Press ® to end the session. Possible display ∫∫∫∫∫∫∫∫∫∫CHANGE After a few seconds, the time and date Endofsession reappear on the display. ∫∫∫∫∫∫∫∫∫∫∫∫∫∫∫∫ The system proceeds with any changes you make to programming as soon as you move away from a setting, either by using the navigation keys or ®.
Page 20: Understanding Your System
20 Introduction Understanding your system Exchange lines have been set up by your installer to be either public, private, or part of a line pool. • A public line is assigned to more than one extension. • A private line is assigned to only one extension and to the Prime extension for that line.
Page 21 Introduction 21 Programming map (Administrator Plus) Line assignment ˆ Show, Show line ˆ Show extn# Next Line Pool access Line access ˆ Show ˆ Enter extension then Show, Line Pool A ˆ Show, Line Pool B ˆ Show ˆ Next ˆ...
Page 22 22 Introduction Speed dial # (enter #) Speed dial number is displayed ˆ Show ˆ Show, Use prime line ˆ Next Display digits COS pswds (if display digits=N) ˆ Show, Show pwd# Name (Max. 16 characters) ˆ Show, <name> ˆ Next ˆ...
Page 23: Section Ii: System Programming
SECTION II: System programming P0607114 Issue 01 Compact Plus System Administration Guide...
Page 24: Conventions Used In This Guide
Conventions used in this guide This section describes the programming choices available to assist you in designing a system that is efficient for your business. When you see a numbered symbol, ⁄, it represents the numbers on the telephone keypad. A lettered symbol, Å, represents the letters on the telephone keypad.
Page 25 Each main heading has sub-headings within it. For example, Terminals&Extns has six sub-headings: Line access, Capabilities, Name, User preferences, Restrictions, and Call services. Using the System Administrator Plus password, you programme settings for the entire system as well as settings for individual extensions.
Page 26 (If M7000/T7000) 1 key Restrn filters (00-99) (If M7100N/T7100) 1 key Show filter:_ (If M7208N/T7208) 8 keys (also Norstar Doorphone) Restrn flt 00 (If M7310N) 10 +24 keys/ T7316 16 + 8 keys No restrictions (If T7316E+KIM) 16 + 8 plus 24 keys on each KIM...
Page 27 Line restrns Schedule names Normal: 03 Sched 1: Night Night: 21 Sched 2: Evening Evening: 22 Sched 3: Lunch Lunch: 23 Sched 4: Sched 4 Sched 4: 00 Sched 5: Sched 5 Sched 5: 00 Sched 6: Sched 6 Sched 6: 00 Schedule times Remote restrns Monday...
Page 28 Featr settings Hospitality Backgrnd music: N Room / desk info On hold: Tones, Music, Silence Show extn:__ Receiver volume: Use sys volume, Use extn volume Room #:_ Camp timeout: 30, 45, 60, 90, 120, 150, 180 Adm pwd req’d: Y Park timeout: 30, 45, 60, 90, 120, 150, 180, 300, 600 Call restrns Park Mode: Lowest, Cycle...
Page 29: Using Passwords
• Administrator password—used to view and change the settings that are part of day-to-day administration of the Norstar system. • Basic password—only used with a limited number of feature codes to change programming and control system services.
Page 30 Entering programming using the SAPLUS password The staff person who is in charge of making changes to the Compact Plus system is called the system administrator. The System Administrator Plus password allows the administrator to access all the settings for Administration programming, plus a few installer settings that may have to be changed infrequently.
Page 31: Programmable Settings And Features
The following feature codes can be accessed using the Basic password: • ≤••°‡‹‡ (USER) — User preferences settings allow you to programme telephone model, key assignment, User speed dial, Call log options, Dialling options, Language, Display contrast, and Ring type. •...
Page 32: Forward On Busy
Do Not Disturb (DND) on Busy When this setting is turned on, you do not hear any ringing if a second call arrives while you are talking on the telephone. If you want to know when a second call arrives, turn this setting off. For example, Mr.
Page 33: Hunt Groups
Hunt groups Establish hunt groups in your system to allow external and internal callers to reach a group of extensions by calling a single directory number. The hunt groups feature ensures calls are easily routed to the appropriate people. You can programme the members for a group, member position within a group, how calls are distributed, how long is spent looking for available agents, and what happens if all agents are busy.
Page 34: Trunk Answer
Prime line for an extension A line can be assigned to a telephone as its primary line to use when making an outgoing call. This feature saves the user time because the system automatically selects the line rather than the user having to select the line.
Page 35: Call Forward All Calls
Call Forward all calls If you know you are going to be away from your telephone for a while, forward your calls to another extension. Otherwise the callers must wait for the Forward No Answer feature to automatically transfer the call after several rings. For example, Mr.
Page 36: Call Queuing
Call Queuing When more than one call is ringing at your telephone, you can ensure you answer the calls in the order they arrive. For example, Mr. Cassidy notices that he has calls on Line 3 and on line 4. He does not know which call arrived first, so he uses Call Queuing to answer.
Page 37: Ring Again
Ring Again You can have the Norstar system notify you when an extension is either not busy or has just been used. This feature enables you to reach the person on that extension. For example, Miss Vale has an urgent request for Mr. Moore.
Page 38: Making Suggestions
Making suggestions Please submit your comments and suggestions to British Telecommunications Norstar Product Manager Weston House 246 High Holborn London WC1V 7DQ U.K. Advice Line If you have difficulty programming or using a system feature, refer to the description of the feature, and follow the appropriate procedures.
Page 39: Programming Terminals And Extensions
Programming Terminals and Extensions • Terminals and extensions..40 • Assigning a line to an extension (line access)..40 • Assigning line pool access..42 • Assigning a Prime line to an extension..42 • Assigning intercom keys to an extension..43 • Assigning an Answer key to an extension..44 •...
Page 40: Terminals And Extensions
40 Programming Terminals and Extensions Terminals and extensions Terminals&Extns allows you to assign settings to each telephone. 1. Place the programming overlay over the appropriate keys on your programming telephone. 2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password :. 3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns.
Page 41 Programming Terminals and Extensions 41 10. Press ® to exit or ‘ to continue programming. In general, exchange lines are not assigned to telephones. If assigned, they are used for monitoring incoming call usage or for making outgoing calls. You cannot assign a line that is private to another telephone. Each line assigned to appear at a telephone must appear at a key with an indicator on that extension.
Page 42: Assigning Line Pool Access
42 Programming Terminals and Extensions Assigning line pool access Line pools allow the system to share lines among a number of telephones, reducing line costs and the number of button appearances on the telephones in the system. This setting allows an extension to access one or more of the three line pools available (A, B, or C).
Page 43: Assigning Intercom Keys To An Extension
Programming Terminals and Extensions 43 7. Press ‘ until the display shows Prime line:. 8. Press CHANGE to select the setting: None, Pool A, or Intcm (intercom). Only assigned lines and line pools appear. 9. Press ® to exit or ‘ to continue programming. An assigned Prime line is not associated with the assignment of a Prime extension.
Page 44: Assigning An Answer Key To An Extension
These keys do not appear on the telephone. Assigning an Answer key to an extension Calls for other Norstar/BST telephones can appear and be answered at the extension being programmed. The extension numbers of the other telephones are referred to as Answer extension numbers.
Page 45: Setting The Originating Line Identification For An Extension
Programming Terminals and Extensions 45 Every Answer extension number assigned to the telephone automatically assigns an Answer key with an indicator to the telephone. These keys should be labelled accordingly, identifying the telephone with its name or extension number. More than one telephone can have an Answer key for the same extension number.
Page 46 46 Programming Terminals and Extensions 3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns. 4. Press ≠. The display shows Show extn#:. 5. Enter the extension number of the telephone you want to programme. The display shows nnn:nnn. 6. Press ≠ twice. The display shows Line assignment.
Page 47: Programming Hospitality Services
Programming Hospitality Services • Hospitality extensions..48 • Alarm time (AL) feature..49 • Hospitality Services admin alarm feature..51 • Room occupancy (RO)..52 • Room condition (RC)..53 • Service time..55 P0607114 Issue 01 Compact Plus System Administration Guide...
Page 48: Hospitality Extensions
Software keycodes. See "Software Keys" on page 58. Hospitality extensions Norstar/BST extensions are classified as one of following types of telephones: • Common extension: A common extension can be a telephone found in a lobby, office, or common area. It is not associated with a room.
Page 49: Alarm Time (Al) Feature
Compact Plus system allows up to a maximum of 24 extensions that can alert at the same time. Programming the Alarm time feature To programme the Alarm time feature on a Norstar/BST telephone: 1. Press ≤°‡ﬁ. The display shows Alrm: 07:00am OFF.
Page 50 Cancelling the alarm • To cancel the Alarm time on a Business Series Terminals or Norstar/BST telephones, press ≤£°‡ﬁ. The display reads Alarm off. • To cancel the Alarm time on an analogue telephone, press ¿£°‡ﬁ.
Page 51: Hospitality Services Admin Alarm Feature
Programming Hospitality Services 51 Hospitality Services admin alarm feature Only an Hospitality Services (HS) admin telephone can use the Hospitality Services admin alarm feature. The HS admin alarm feature is room oriented only, it does not control the alarms on common extensions.
Page 52: Room Occupancy (Ro)
52 Programming Hospitality Services Room occupancy (RO) The Room occupancy (RO) feature allows front desk operators to assign dialling restrictions to room extensions. This feature also works with the Room condition (RC) feature. Dialling restrictions for room extensions, defined in Restrictions under Terminals&Extns and Call restrns under Hospitality in System prgrming, replace dialling filters set under Services.
Page 53: Room Condition (Rc)
Programming Hospitality Services 53 Room condition (RC) The Room condition (RC) feature allows users to exchange information about the serviced state of a room. Users are front desk attendants, cleaning or maintenance personnel of an establishment. The RC feature is not available from a common extension.
Page 54 54 Programming Hospitality Services Room condition with a room extension To update the Room condition using a room extension: 1. Press ≤°‡ﬂ on a digital telephone. Press ¿•°‡ﬂ on an analogue telephone. 2. At the prompt, enter the status of the room. 3.
Page 55: Service Time
Programming Hospitality Services 55 Service time The Service time heading of programming under Hospitality in System prgrming allows the installer or system administrator to programme the time when occupied rooms change state from Service done to Service required. The Service time heading is an integral part of the Room condition (RC) feature.
Page 56 56 Programming Hospitality Services Compact Plus System Administration Guide P0607114 Issue 01...
Page 57: Software Keys
Software Keys • Viewing the System ID..58 • Software Keys..58 P0607114 Issue 01 Compact Plus System Administration Guide...
Page 58: Viewing The System Id
58 Software Keys Viewing the System ID You can view the System ID during a programming session in Software Keys. 1. Place the programming overlay over the appropriate keys on your programming telephone. 2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password:. 3.
Page 59 Software Keys 59 9. Enter the eight-digit password number for Key 2. The display shows Key 3:. 10. Enter the eight-digit password number for Key 3. 11. Press OK. The display shows Entry successful. 12. Press ® to exit or ‘ to continue programming. P0607114 Issue 01 Compact Plus System Administration Guide...
Page 60 60 Software Keys Compact Plus System Administration Guide P0607114 Issue 01...
Page 61: Setting System Speed Dial
Setting System speed dial • Setting System speed dial..62 • Assigning a number to a System speed dial code..62 • Selecting a line..63 • Setting the system to display a name instead of a number..63 • Setting the speed dial number to bypass restrictions..65 P0607114 Issue 01 Compact Plus System Administration Guide...
Page 62: Setting System Speed Dial
62 Setting System speed dial Setting System speed dial Speed dial saves time by allowing you to dial frequently called numbers using a three-digit code. For example, you can programme telephone numbers for major suppliers or clients for easy dialling by everyone in the office. Speed dial codes numbered from 001 to 255 are intended for system-wide use.
Page 63: Selecting A Line
Setting System speed dial 63 Selecting a line After assigning a telephone number to the speed dial code, you must select an outgoing facility for the number to use. Choose a Prime line, an exchange line, a line pool, or the routing table. When you programme a line pool as part of a speed dial number, use the programme key labelled Intercom and the line pool access code, or a programmed line pool key.
Page 64: Clid Name Display
64 Setting System speed dial 5. Press ≠. The display shows Speed dial#:. 6. Enter the System speed dial code (001 to 255) you want to use. 7. Press ‘ until the display shows Display digits:. 8. Press CHANGE to choose N (No). No means the display shows a name for the code.
Page 65: Setting The Speed Dial Number To Bypass Restrictions
Setting System speed dial 65 8. Press ≠. The display shows Auto Call Services. 9. Press ‘. The display shows 1stDisplay. 10. Press CHANGE until you get to Name. 11. Press OK. Setting the speed dial number to bypass restrictions System speed dial numbers are generally subject to any restrictions that are programmed in the Compact Plus system, but they can be programmed to bypass these restrictions.
Page 66 66 Setting System speed dial Compact Plus System Administration Guide P0607114 Issue 01...
Page 67: Naming Extensions And Lines
Naming extensions and lines • Naming extensions..68 • Naming lines..69 P0607114 Issue 01 Compact Plus System Administration Guide...
Page 68: Naming Extensions
Naming extensions You can personalise your office communications by assigning names to lines and extensions in the Norstar system. The extension default name is the extension number (for example, Extn 221). The line default name is the line number (for example, Line 001).
Page 69: Naming Lines
Naming extensions and lines 69 Naming lines Assigning names to lines can help you identify incoming calls. For example, if both the Sales line and the Service line ring at your extension, your display shows which line the call is on, Sales or Service, when the line key is pressed or the handset is lifted.
Page 70 70 Naming extensions and lines Compact Plus System Administration Guide P0607114 Issue 01...
Page 71: Changing The Time And Date
Changing the time and date • Changing the time and date..72 • Changing the time..72 • Changing the date..73 • Changing the time and date using the Basic password..73 • Changing the time by an hour..74 • Automatic Time & Date..74 P0607114 Issue 01 Compact Plus System Administration Guide...
Page 72: Changing The Time And Date
Note: You need only change the time and date at one Norstar/BST telephone. The clock is reset for the entire system. The clock also controls the schedules used for services such as ringing and routing.
Page 73: Changing The Date
Changing the time and date 73 Changing the date 1. Place the programming overlay over the appropriate keys on your programming telephone. 2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password :. 3. Press ¤‹ﬂ›ﬂ (ADMIN). The display shows Terminals&Extns. 4. Press ‘ until the display shows Time&Date. 5.
Page 74: Changing The Time By An Hour
16. Enter the day of the month (01 to 31). 17. Press ® to exit. Changing the time by an hour Norstar offers two features that allow you to adjust the time quickly for changes in British Standard Time. Moving one hour forward with ** FWD 1.
Page 75: Assigning A Direct-Dial Extension
Assigning a Direct-Dial extension • Programming Direct-Dial..76 • Programming an internal Direct-Dial extension..76 • Programming an external Direct-Dial extension..77 P0607114 Issue 01 Compact Plus System Administration Guide...
Page 76: Programming Direct-Dial
Compact Plus system or private network with a single digit. The Direct-Dial digit is the digit you dial to reach an attendant in your office. You can have one Direct-Dial extension in your Norstar system. A person whose telephone is a Direct-Dial extension is usually a receptionist for your entire office or for a particular department.
Page 77: Programming An External Direct-Dial Extension
Assigning a Direct-Dial extension 77 10. Enter the extension number. 11. Press ® to exit or ‘ to continue programming. Programming an external Direct-Dial extension When you assign an external number as the Direct-Dial extension, you must also specify whether to use a Prime line, exchange line, line pool, or routing table to place the call.
Page 78 78 Assigning a Direct-Dial extension Compact Plus System Administration Guide P0607114 Issue 01...
Page 79: Barring Calls And Privileges (Restrictions)
Barring calls and privileges (Restrictions) • Using restriction filters to bar calls..80 • Assigning filters to a telephone (Extn restrns)..83 • Assigning filters to a line (Line restrns)..84 • Assigning filters to a line/extension (Line/extn restrns)..85 • Class of Service passwords..86 •...
Page 80: Using Restriction Filters To Bar Calls
80 Barring calls and privileges (Restrictions) Using restriction filters to bar calls Restrictions are digits that the system does not accept during dialling. Overrides are digits that the system accepts in spite of the restrictions. Groups of restrictions and overrides are programmed into restriction filters.
Page 81 Barring calls and privileges (Restrictions) 81 You may change the default filters before you apply them. For instance, you might add override 002 to Restriction 02, permitting calls to 1-800. Restriction filter defaults Filter Restrictions (denied) Overrides No restrictions (cannot be changed) 01: 0 001: 0800 02: 1...
Page 82 82 Barring calls and privileges (Restrictions) • When you are finished programming restrictions for one extension, you can copy those settings to other extensions by using COPY at the Restrictions ˆ display. For more information about copying extension programming, see ‘Restriction service’...
Page 83: Assigning Filters To A Telephone (Extn Restrns)
Barring calls and privileges (Restrictions) 83 12. Use REMOVE, ADD, the keypad, and OK to change the restrictions for the filter. 13. Press ≠, then ‘ to see the overrides for the restriction. 14. Use REMOVE, ADD, the keypad, and OK to change the overrides for the restriction.
Page 84: Assigning Filters To A Line (Line Restrns)
84 Barring calls and privileges (Restrictions) The following table shows the default restrictions. Default filters for extensions Schedule Restriction filter Normal Sched 1 (Night) Sched 2 (Evening) Sched 3 (Lunch) Sched 4 Sched 5 Sched 6 This means, for example, that if you enter a set of restrictions for filter 11, they are automatically applied when the Night schedule is in use.
Page 85: Assigning Filters To A Line/Extension (Line/Extn Restrns)
Barring calls and privileges (Restrictions) 85 The following table shows the default restrictions. Default filters for extensions Schedule Restriction filter Normal Sched 1 (Night) Sched 2 (Evening) Sched 3 (Lunch) Sched 4 Sched 5 Sched 6 This means, for example, that if you enter a set of restrictions for filter 21, they are automatically applied when the Night schedule is in use.
Page 86: Class Of Service Passwords
86 Barring calls and privileges (Restrictions) 6. Press ≠. The display shows Line access. 7. Press ‘ until the display shows Restrictions. 8. Press ≠. The display shows Restrn filters. 9. Press ‘ until the display shows Line/extn rstrn. 10. Press ≠. The display shows Show line:. 11.
Page 87 Barring calls and privileges (Restrictions) 87 Before you begin programming a COS password, make sure you have defined the appropriate restriction filters in Restrictions under Lines. Then check that you have created a suitable remote package in Remote access under System prgrming.See ‘Using Class of Service passwords’...
Page 88 88 Barring calls and privileges (Restrictions) 9. Press ‘. The display shows User flt:. 10. Press CHANGE. 11. Enter the number for the restriction filter to be applied with this COS password. 12. Press ® to exit or ‘ to continue programming. Assigning line restrictions to the COS password 1.
Page 89: Assigning A Remote Access Filter
Barring calls and privileges (Restrictions) 89 10. Press CHANGE. 11. Enter the number of the remote package that applies with this COS password. 12. Press ® to exit or ‘ to continue programming. Assigning a remote access filter People on other systems in your private network can dial into your system over AC15A private circuits or exchange lines and make outgoing calls from your system.
Page 90 90 Barring calls and privileges (Restrictions) 22. Enter the number of the AC15A private circuit (061 or 062). The displays shows the line number followed by Rem pkg:. 23. Press CHANGE. 24. Enter the number of the remote package that you just created. 25.
Page 91 Barring calls and privileges (Restrictions) 91 Changing an existing COS password To maintain the security of a Class of Service password, it is a good idea to change it frequently. 1. Place the programming overlay over the appropriate keys on your programming telephone.
Page 92 92 Barring calls and privileges (Restrictions) 11. Enter the two-digit number of an existing dialling filter or leave blank to return to the default filter. 12. Press ‘. The display shows Line fltr: and the current filter assigned. 13. If you are changing the line filter, press CHANGE. The display shows Line fltr:.
Page 93: Locking An Extension
Barring calls and privileges (Restrictions) 93 Locking an extension You can limit the number of features that can be used or programmed at a particular extension by determining a lock condition for the extension. The options are: • None (default)— not locked. You can programme any system or extension setting.
Page 94: Preventing Last Number Redial
94 Barring calls and privileges (Restrictions) Preventing Last Number Redial Under some conditions, a telephone may be used by customers or clients. You can prevent non-employees from accessing sensitive numbers by blocking certain features at the telephone. The default setting allows an extension to use the Last Number Redial feature.
Page 95: Preventing Recall
Barring calls and privileges (Restrictions) 95 7. Press ‘ until the display shows Restrictions. 8. Press ≠. The display shows Restrn filters. 9. Press ‘. The display shows Extn restrns. 10. Press ≠. The display shows Filters. 11. Press ‘ until the display shows Allow saved no:. 12.
Page 96: Preventing Redirect
96 Barring calls and privileges (Restrictions) Preventing Redirect The default setting allows an extension to use the Redirect feature. 1. Place the programming overlay over the appropriate keys on your programming telephone. 2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password :. 3.
Page 97: Programming Capabilities
Programming capabilities • Programming an extension..98 • Setting Call Forward no answer..98 • Setting Call Forward on Busy..100 • Programming Do Not Disturb on Busy..101 • Programming Handsfree..102 • Programming Handsfree answerback..103 • Assigning a Pickup group..104 • Assigning a page zone..104 •...
Page 98: Programming An Extension
98 Programming capabilities Programming an extension Many features that can be used at individual extensions (see ‘Appendix A: Programming overviews’ on page 313) must first be programmed for use. As the Administrator, you can • programme Full and Automatic Handsfree •...
Page 99 Programming capabilities 99 If the extension is a member of a hunt group, the Call Forward no answer feature is overridden and the hunt group call will continue to ring until the hunt time has expired. A hunt group extension can be a Call Forward on busy extension. 1.
Page 100: Setting Call Forward On Busy
100 Programming capabilities Setting Call Forward on Busy When a call comes in and you are already engaged on the telephone or when you have Do Not Disturb activated at your telephone, Call Forward on Busy automatically passes the call to another extension.
Page 101: Programming Do Not Disturb On Busy
Programming capabilities 101 Programming Do Not Disturb on Busy When you are busy on a call and a second call comes in, your telephone rings softly to alert you to the second call. If you find this second ring distracting, you can have the system prevent a second call from ringing by assigning Do Not Disturb (DND) on Busy to your telephone.
Page 102: Programming Handsfree
10. Press CHANGE to choose Y (yes) or N (No). 11. Press ® to exit or ‘ to continue programming. Programming Handsfree Norstar/BST telephones allow you to make calls without using the telephone handset. When Full Handsfree operation is programmed for a telephone, a Handsfree/Mute key is automatically assigned to the telephone.
Page 103: Programming Handsfree Answerback
Programming capabilities 103 5. Enter the extension number of the extension you wish to programme. The display shows nnn:nnn. 6. Press ≠ twice. 7. Press ‘ until the display shows Handsfree:. 8. Press CHANGE to choose Auto, Std, or None. 9.
Page 104: Assigning A Pickup Group
You can assign extensions to one of three page zones. (A zone is any set of Norstar/BST extensions that you want to group together for paging, regardless of their location.) The options for this setting are zones 1, 2, 3, or None (no page zone assigned).
Page 105: Programming Paging
Programming capabilities 105 See ‘Paging’ on page 270 for information on using this feature. Note: You can make an announcement to one person by placing a Voice call (≤ﬂﬂ) to that person’s extension. 1. Place the programming overlay over the appropriate keys on your programming telephone.
Page 106: Assigning Telephones To The Direct-Dial Extension
106 Programming capabilities Assigning telephones to the Direct-Dial extension This setting allows you to programme which Direct-Dial extensions the telephone can call. Direct-Dial extension numbers and the digits you use to reach Direct-Dial telephones are programmed in System programming. See ‘Assigning a Direct- Dial extension’...
Page 107: Allowing Priority Call
Programming capabilities 107 Allowing Priority call If you get a busy signal or a Do Not Disturb message when you have an urgent call for someone in your office, you can interrupt their call using the Priority call feature. By default, telephones are not allowed to make Priority calls. If you want a telephone to be able to make a Priority call, you must programme Priority call for that telephone.
Page 108: Assigning A Hotline
108 Programming capabilities Assigning a Hotline You can set up a Hotline telephone that automatically calls one number (internal or external) when you lift the handset or press the key labelled Handsfree. For example, you can have an external Hotline to a taxi company for your customers to use. A hunt group extension number can be specified as a Hotline telephone.
Page 109: Auxiliary Ringer
Programming capabilities 109 Auxiliary ringer An auxiliary ringer is a separate external telephone ringer or bell that must be connected by the installer. The installer programs the auxiliary ringer to ring for calls on a particular line in programming. An auxiliary ringer can also be programmed to ring for a line placed in a Service mode.
Page 110: Receive Tones
110 Programming capabilities 5. Enter the extension number of the telephone you wish to programme. The display shows nnn:nnn. 6. Press ≠ twice. The display shows Fwd no answer. 7. Press ‘ until the display shows Redirect ring:. 8. Press CHANGE to select Y (Yes) or N (No). 9.
Page 111: Programming User Preferences
Programming User preferences • Programming User preferences..112 • Changing the key programming for an extension..112 • Changing a personal (user) speed dial code..113 • Changing the Call log options..114 • Changing the dialling options..114 • Changing the display language..115 • Changing the display contrast..116 •...
Page 112: Programming User Preferences
The User preferences section of programming allows you to programme memory keys, speed dial codes, and other settings for any Norstar/BST telephone on the system. For example, an employee may want to have the Do Not Disturb feature programmed to a memory key or create a speed dial code.
Page 113: Changing A Personal (User) Speed Dial Code
Programming User preferences 113 Changing a personal (user) speed dial code See ‘Personal Speed Dial codes’ on page 231 for information about using this feature. 1. Place the programming overlay over the appropriate keys on your programming telephone. 2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password:.
Page 114: Changing The Call Log Options
114 Programming User preferences Changing the Call log options See ‘Call Log’ on page 290 for information about using this feature. 1. Place the programming overlay over the appropriate keys on your programming telephone. 2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password:. 3.
Page 115: Changing The Display Language
Predial. 12. Press ® to exit or ‘ to continue programming. Changing the display language The Norstar system supports a Visually Impaired Operator Console (VIOC), which provides computer-based speech synthesis for the programming interface. To use this function, the display language needs to be set to Operating.
Page 116: Changing The Display Contrast
116 Programming User preferences Changing the display contrast Display contrast allows you to lighten or darken the telephone display to suit the lighting conditions in your office. See ‘Display contrast’ on page 225 for information about using this feature. 1. Place the programming overlay over the appropriate keys on your programming telephone.
Page 117 Programming User preferences 117 6. Press ≠. The display shows Capabilities. 7. Press ‘ until the display shows User prefernces. 8. Press ≠. The display shows Model: followed by a five-digit code. 9. Press ‘ until the display shows Ring type:. 10.
Page 118 118 Programming User preferences Compact Plus System Administration Guide P0607114 Issue 01...
Page 119: Programming Hunt Groups
Programming Hunt groups • Adding or removing members from a group..121 • Programming Hunt groupsProgramming Hunt groups..119 • Moving members of a group..122 • Assigning or unassigning lines to a group..122 • Assigning a distinctive ring pattern to a Hunt Group..123 •...
Page 120: Programming Hunt Groups
120 Programming Hunt groups Programming Hunt Groups Establish hunt groups in your system to allow incoming calls to reach a group of extensions. The hunt groups feature allows you to call a group of extensions with a single directory number. Hunt groups are used in situations where a group of people performing the same task are required to answer a number of related telephone queries.
Page 121: Adding Or Removing Members From A Group
Compact Plus supports six hunt groups with a maximum of 60 members system-wide. Members of the group can be any Norstar/BST extension, DNA, or ISDN extension. An extension can be in multiple hunt groups but each occurrence increases the total number of members in the system.
Page 122: Moving Members Of A Group
122 Programming Hunt groups Moving members of a group Member order within a hunt group is important. The member order determines how a call is routed through a hunt group. 1. Place the programming overlay over the appropriate keys on your programming telephone.
Page 123: Assigning A Distinctive Ring Pattern To A Hunt Group
Programming Hunt groups 123 9. Press ‘. The display shows Line assignment. 10. Press ≠. The display shows Show line:. 11. Enter the line number you want to program, press SCAN to go the first line assigned to this group or press LIST to go to the first line in the system.
Page 124: Setting The Distribution Mode
124 Programming Hunt groups Setting the distribution mode There are three distribution settings: • Broadcast—rings each extension in the group simultaneously. The system handles calls one at a time, routing other calls according to the routing option selected in the If busy setting (see ‘Programming options if all hunt members are busy’...
Page 125: Setting The Hunt Delay
Programming Hunt groups 125 Setting the hunt delay You can programme the number of ring cycles the system allows at a hunt group extension before moving to the next hunt group extension. You can estimate the delay in seconds by multiplying the number of rings by six.
Page 126: Programming The Queue Timeout
126 Programming Hunt groups 6. Press ≠. The display shows Show group:. 7. Enter the hunt group number you want to programme (1-6). 8. Press ≠. The display shows Member extns. 9. Press ‘ until the display shows If busy:. 10.
Page 127: Programming The Overflow Extension
Programming Hunt groups 127 Programming the overflow extension You can programme which extension receives overflow calls. If the overflow extension is a hunt group extension, the call is considered a new call and joins the queue. The overflow extension can be an extension number associated with a voice mailbox.
Page 128: Checking Hunt Group Metrics
128 Programming Hunt groups 8. Press ≠. The display shows Member extns. 9. Press ‘ until the display shows Name:. 10. Press CHANGE. 11. Using the keypad, enter the name of the hunt group. 12. Press ‘ to store the name. 13.
Page 129 Programming Hunt groups 129 14. Press ‘. The display shows Overfl:. The values shown are the number of calls sent to the overflow position and the percentage of overflow calls to total calls. 15. Press ‘. The display shows Avg Q:_sec. The value shown is the average time, in seconds, the call waited in the queue, to a maximum of 999.
Page 130 130 Programming Hunt groups Compact Plus System Administration Guide P0607114 Issue 01...
Page 131: Programming Feature Settings
Programming feature settings • Background music..132 • On hold..132 • Receiver volume..133 • Camp timeout..133 • Park timeout..134 • Park mode..135 • Transfer callback..136 • Network callback..137 • Conference tone..138 • Directed (call) pickup..139 • Page tone..139 • Page timeout..140 •...
Page 132: Background Music
132 Programming feature settings Background music This feature allows people to listen to music through their telephone speakers if an external music source has been installed. The default is No, which means that Background music is disabled. See ‘Background music’ on page 132 for information on using this feature.
Page 133: Receiver Volume
Programming feature settings 133 9. Press CHANGE to choose Tones, Music, or Silence. 10. Press ® to exit or ‘to continue programming. Receiver volume Receiver volume allows you to specify whether the volume level of a receiver or headset returns to the system default level when a call is ended or put on hold, or whether it remains at the level set at the individual telephone.
Page 134: Park Timeout
134 Programming feature settings 5. Press ≠. The display shows Hunt groups. 6. Press ‘ until the display shows Featr settings. 7. Press ≠. The display shows Backgrnd music. 8. Press ‘ until the display shows Camp time-out:. 9. Press CHANGE to choose 30, 45, 60, 90, 120, 150, or 180 seconds.
Page 135: Park Mode
Programming feature settings 135 Park mode Park mode allows you to suspend a call. The call can then be retrieved by entering a retrieval code at any Norstar/BST extension in the system. The Park mode retrieval code is a three-digit number. By default, the first digit of that number is 1, with the possible retrieval codes ranging from 101 to 109.
Page 136: Transfer Callback
136 Programming feature settings Transfer callback If Transfer callback is enabled, after a specified number of rings, a transferred call that remains unanswered returns to the telephone that made the transfer. Transfer callback allows you to enable/disable this feature, and to specify the number of rings before the call is returned when the feature is enabled.
Page 137: Network Callback
10. Press ® to exit or ‘ to continue programming. Held line reminder and delay A reminder tone and display message occur at a Norstar/BST telephone when a call has been placed on hold for a certain period of time. The display continues to show the name of the held line until the call is dealt with.
Page 138: Conference Tone
138 Programming feature settings See ‘Holding’ on page 246 for information on this feature. 1. Place the programming overlay over the appropriate keys on your programming telephone. 2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password:. 3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns.
Page 139: Directed (Call) Pickup
Programming feature settings 139 Directed (call) pickup The Directed pickup feature allows someone to pick up calls that are ringing at another telephone by entering ≤‡ﬂ and the extension number. You can enable or disable Directed pickup for the system. The default is Yes, which means that Directed pickup is enabled.
Page 140: Page Timeout
140 Programming feature settings Page timeout The Paging feature is automatically disconnected after a specified length of time. See ‘Paging’ on page 270 for information on using the Paging feature. 1. Place the programming overlay over the appropriate keys on your programming telephone.
Page 141: Alarm Extension
Programming feature settings 141 1. Place the programming overlay over the appropriate keys on your programming telephone. 2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password:. 3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns. 4. Press ‘ until the display shows System prgrming. 5.
Page 142: Answer Extension
142 Programming feature settings 7. Press ≠. The display shows Backgrnd music. 8. Press ‘ until the display shows AlarmExtn:. 9. Press CHANGE. 10. Enter the extension number or press CLR to set the Alarm telephone to None. 11. Press ® to exit or ‘ to continue programming. Answer extension The Answer extns setting in Terminals&Extns programming allows you to assign Answer extension numbers to a telephone.
Page 143: Setting Swca Controls
Programming feature settings 143 Setting SWCA controls System Wide Call Appearance (SWCA) can be assigned to up to 16 program buttons on each telephone in a group. This feature allows a group of users to see and answer incoming calls on any telephone in the group.
Page 144: Clid Match
144 Programming feature settings 9. Press ≠. The display shows Auto Associate: N. 10. Press CHANGE to choose the Y or N option. 11. Press ‘. The display shows Invoke by Hold: N. 12. Press CHANGE to choose the Y or N option. 13.
Page 145: Moving And Copying
Moving and copying • Extension relocation..146 • Copying programming for telephones..147 P0607114 Issue 01 Compact Plus System Administration Guide...
Page 146: Extension Relocation
146 Moving and copying Extension relocation The Extension relocation feature allows you to move a telephone from one extension socket to another without losing any of its custom programming or its assigned extension number. By default Extension relocation is set to No. Wait one minute between moves.
Page 147: Copying Programming For Telephones
Norstar/BST telephone. If a fax machine, Analogue Terminal Adapter, analogue telephone, or modem was plugged into the jack, do not plug a Norstar/BST telephone into the jack. Refer to your telephony technician to get the jack rewired for a Norstar system telephone, if you need to add a Norstar/BST telephone at that location.
Page 148 148 Moving and copying Copying system programming to a single extension Pressing the COPY softkey allows you to copy programming from one extension to another extension, to a range of extensions, or to all extensions in the system. 1. Place the programming overlay over the appropriate keys on your programming telephone.
Page 149 Moving and copying 149 8. Press CHANGE to select either a range of extensions or all extensions. 9. Press ‘. The display shows Only equippd Ext. 10. Press CHANGE to switch between equipped extensions and all extensions. 11. Press ‘. The display shows Begin at:. 12.
Page 150 150 Moving and copying Settings you cannot copy • extension number and name • log password • Direct-Dial and Extra-Dial extension designations • Service mode Control extension designation for a line • Service mode Ringing extension designation for a line •...
Page 151: Settings For Analogue Equipment
Settings for analogue equipment • Settings for analogue equipment..152 • Setting the delay before the ATA/I-ATA answers..152 • Changing the dial mode of an ATA or an I-ATA..153 • Setting whether the ATA/I-ATA should receive system tones..154 • Setting whether an ATA is used on-site or off-site..155 P0607114 Issue 01 Compact Plus System Administration Guide...
Page 152: Settings For Analogue Equipment
The ATA and I-ATA allow analogue telephones to access some Norstar features such as Call Forward, Conference, Transfer, and Last Number Redial. Telephones connected to the ATA or I-ATA cannot display the time and date. For information on using Norstar features from an external analogue telephone connected to an ATA, refer to Analogue Terminal Adapter User Card.
Page 153: Changing The Dial Mode Of An Ata Or An I-Ata
Settings for analogue equipment 153 4. Press ≠. The display show Show extn#:. 5. Enter the extension number of the telephone you wish to programme. The display shows nnn:nnn. 6. Press ≠. The display shows Line access. 7. Press ‘. The display shows Capabilities. 8.
Page 154: Setting Whether The Ata/I-Ata Should Receive System Tones
154 Settings for analogue equipment Setting whether the ATA/I-ATA should receive system tones You must tell the system whether the device connected to the ATA should receive confirmation and error tones. These tones inform a person of call progress, but confuse a modem or fax machine.
Page 155: Setting Whether An Ata Is Used On-Site Or Off-Site
Settings for analogue equipment 155 Setting whether an ATA is used on-site or off-site The external ATA can connect Compact Plus to analogue telephones, modems, or answering machines that are either on your premises or at another location. When you want to connect extensions at some other location to your system, specify off-site.
Page 156 156 Settings for analogue equipment Compact Plus System Administration Guide P0607114 Issue 01...
Page 157: Services
Services • Using alternate or scheduled services..158 • Turning services on or off..158 • Designating alternate routes for calls..161 • Programming routes..163 • Programming destination codes..164 • Turning a manual service on or off with a feature code..167 • Assigning control extensions..168 •...
Page 158: Using Alternate Or Scheduled Services
158 Services Using alternate or scheduled services Your Compact Plus system is set up to handle calls during normal business hours. However, you may wish to handle incoming calls differently at lunch time, in the evening, at night, or during holidays.
Page 159 Services 159 See "Chart 17: Ringing service" on page 329 in Appendix A for a programming overview. 1. Place the programming overlay over the appropriate keys on your programming telephone. 2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password:. 3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns.
Page 160 160 Services Deleting extensions from ringing service To delete an extension from Ringing service, follow the same steps as for adding. The final CHANGE step will Unassign the extension. Restriction service Assigning restriction filters to schedules gives you control over calls made outside of normal business hours.
Page 161: Designating Alternate Routes For Calls
Services 161 Designating alternate routes for calls The programming for Routing service decides what path an outgoing call takes using the digits that are dialed. When you select an internal line and dial, the numbers you enter are checked against the routes. If the number you dialled starts with a destination code, the system uses the line pool and dials out digits specified by the route assigned to that destination code, and then dials the number that you dialled.
Page 162 162 Services Under Dest codes, you programme the destination route and AbsorbLength. • Normal—is for assigning the route code to be used during regular business hours. • Absorb Length—indicates how many of the digits in the destination code should be absorbed by the system (not dialled out to reach the called extension).
Page 163: Programming Routes
Services 163 Specifying the type of line to be used Each route allows you to programme the line pool, and, thus, the type of line to be used as the outgoing facility to reach a destination. For example, if ISDN lines have been placed in Line Pool B, specifying pool B as the line pool to use in a route for a particular destination code ensures that all calls being routed to that destination use ISDN lines.
Page 164: Programming Destination Codes
164 Services Use Pool 1. Begin with DialOut: (step 10 of previous procedure). 2. Press ‘. The display shows Use: 3. Press CHANGE to Pool A, Pool B, or Pool C. Route 000 uses Pool A by default and cannot be changed. Programming destination codes Dest code When programming destination codes, you can use wild cards as...
Page 165 Services 165 Destination codes using the ANY character Destination Route Absorb Dial Out codes Length • 0162 237 625X where is the final dialout digit, from 1 to 9, but not 7 0627 0173 133 2211 Enter a destination code that is recognised when used as part of a telephone number for an outgoing call.
Page 166 166 Services 1. Place the programming overlay over the appropriate keys on your programming telephone. 2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password:. 3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns. 4. Press ‘ until the display shows Services. 5. Press ≠. The display shows Ringing service. 6.
Page 167: Turning A Manual Service On Or Off With A Feature Code
Services 167 For example, a destination code for Maidenhead might look like this: • Destination code: 01628 Normal route: 003 AbsorbLength: 0 • Route: 003 DialOut: No number Use: Pool C A caller wishing to dial Maidenhead might dial 01628 237625. The system would recognise 01628 as a destination code.
Page 168: Assigning Control Extensions
168 Services Assigning control extensions When Ringing service and Restriction service are set to Manual, a control extension is used to place the extensions and exchange lines that it controls into and out of service schedules. A control extension can be assigned to control either lines or extensions, or both lines and extensions.
Page 169: Changing The Name Of A Schedule
Services 169 Assigning extensions to a control extension In addition to placing lines into Service modes, a control extension can apply Restriction service (dialling filters) to other extensions. 1. Place the programming overlay over the appropriate keys on your programming telephone. 2.
Page 170: Changing The Time Of A Schedule
170 Services Changing the time of a schedule It is only necessary to programme the start and stop times for schedules that are activated automatically. If you are programming a schedule to start and stop at the same time each day, use COPY to transfer the settings from one day to the next.
Page 171: Passwords
Passwords • Password security..172 • Setting the SAPLUS password..172 • Setting the Administrator password..173 • Setting the Basic password..173 • Hospitality passwords..174 • I-RAD password..175 P0607114 Issue 01 Compact Plus System Administration Guide...
Page 172: Password Security
172 Passwords Password security You can, and should, change your passwords regularly for security reasons. Keep a record of your passwords in a secure place, and remember that the longer the password, the more likely it is to be secure. See "Chart 20: Passwords"...
Page 173: Setting The Administrator Password
Passwords 173 Setting the Administrator password The Administrator password is one to six digits long and allows you to access programming. The default password is ¤‹ﬂ›ﬂ, which spells ADMIN on the keypad. 1. Place the programming overlay over the appropriate keys on your programming telephone.
Page 174: Hospitality Passwords
174 Passwords 8. Press ‘ until the display shows Basic:. 9. Press CHANGE and enter the new password. 10. Press OK to accept the new password. Erasing the Basic password If you leave the Basic password blank (by entering no digits in step 9), the password is erased.
Page 175: I-Rad Password
Passwords 175 Room condition password The Room condition password controls the ability to change the room condition with ≤°‡ﬂ. The default room condition password is: None. Different from the Desk admin password, the room condition password can remain as None. To change the default Room condition password: 1.
Page 176 176 Passwords Changing the I-RAD password 1. Place the programming overlay over the appropriate keys on your programming telephone. 2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password:. 3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns. 4. Press ‘ until the display shows Passwords. 5.
Page 177: Call Services
Call services • Erasing a forgotten Call log password..178 • Programming Call services..179 • 1st Display..179 • Auto called ID..180 P0607114 Issue 01 Compact Plus System Administration Guide...
Page 178: Erasing A Forgotten Call Log Password
178 Call services Erasing a forgotten Call log password If someone forgets their Call log password, you can reset it to None so that they can set a new one. You cannot set a new password using this method. You can only erase an existing one. See "Call Log"...
Page 179: Programming Call Services
Call services 179 Programming Call services See "Chart 22: Call Services" on page 333 in Appendix A for a programming overview. 1st Display The 1st Display option allows you to choose what call information is first displayed on an extension. Depending on the services you subscribe to, Call Display information may contain: •...
Page 180: Auto Called Id
The Auto called ID (identification) momentarily shows the number of the called party on the display of a Norstar/BST extension. The default is No, the Auto called ID is not displayed. 1. Place the programming overlay over the appropriate keys on your programming telephone.
Page 181: Remote Access
Remote access • Programming lines and features for remote access..182 P0607114 Issue 01 Compact Plus System Administration Guide...
Page 182: Programming Lines And Features For Remote Access
182 Remote access Programming lines and features for remote access Remote access packages Remote access packages allow you to control the remote use of Compact Plus line pools, the paging feature, administration, and monitoring of the system. You create a remote access package by defining which of your system line pools it will be able to access and whether it can use Page, line pools, and remote administration.
Page 183 Remote access 183 To use features on a Norstar system remotely, press • followed by the feature code. Even if you are calling from another Norstar system, press • instead of ≤. Line Pool access 1. Place the programming overlay over the appropriate keys on your programming telephone.
Page 184 184 Remote access Remote admin 1. Place the programming overlay over the appropriate keys on your programming telephone. 2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password:. 3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns. 4. Press ‘ until the display shows System prgrming. 5.
Page 185 Remote access 185 Rem line access Remote line access lets you assign a different remote package to each line in your system. L001 Rem pkg 1. Place the programming overlay over the appropriate keys on your programming telephone. 2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password:.
Page 186 186 Remote access Compact Plus System Administration Guide P0607114 Issue 01...
Page 187: Auto Attendant
Auto Attendant • Auto Attendant..188 • System Answer..188 • Custom Call Routing (CCR)..189 • CCR groups..189 • Direct extension dialling..190 • Customising System Answer and CCR..190 • Turning System Answer on or off..191 • Turning CCR on or off..191 • Choosing the attendant telephone..191 •...
Page 188: Auto Attendant
188 Auto Attendant Auto Attendant The built-in Auto Attendant automatically answers and directs incoming calls, which can reduce or eliminate the workload for the person who answers incoming calls for an office. The Auto Attendant carries out three tasks: System Answer, Custom Call Routing (CCR), and direct extension dialling.
Page 189: Custom Call Routing (Ccr)
Auto Attendant 189 Custom Call Routing (CCR) The job of answering and transferring calls can be taken over by CCR. When someone calls on lines monitored by CCR, the system answers the call and plays your recorded greeting. Callers using a tone dial set can then •...
Page 190: Direct Extension Dialling
190 Auto Attendant When a call that was handled by CCR rings at your telephone, call information appears automatically on the display. You must subscribe to a Call Display service and have the proper equipment installed in your system for this feature to work. Direct extension dialling Both System Answer and CCR give the caller the opportunity to dial an internal extension number or to use remote features such...
Page 191: Turning System Answer On Or Off
Auto Attendant 191 Turning System Answer on or off System Answer can be turned on and off at any telephone in the system. System Answer only handles calls that ring at the attendant extension. 1. Press ≤•°‹⁄. The display shows the current status of System Answer.
Page 192: Setting The Number Of Rings Before System Answer Answers A Call
192 Auto Attendant 4. Press ‘ until the display shows System prgrming. 5. Press ≠ twice. The display shows Attd extn: nnn (the extension number of the current attendant telephone). 6. Press CHANGE and enter the internal number of the extension you want to assign as the attendant telephone.
Page 193: Adding Or Removing Extensions From A Ccr Group
Auto Attendant 193 5. Press ≠. The display shows Auto Attendant. 6. Press ≠. The display shows Attd extn:. 7. Press ‘ until the display shows CCR. 8. Press ≠. The display shows After:. 9. Press CHANGE to choose 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, or 12 rings.
Page 194: Using The Pre-Recorded Greetings
194 Auto Attendant Using the pre-recorded greetings Pre-recorded greetings can be used whenever System Answer or CCR are turned on. Pre-recorded greetings can be turned off (not erased) and/or replaced with user-recorded substitutes. If a pre-recorded greeting is turned off, all SA and CCR features that use that greeting will be affected.
Page 195 Auto Attendant 195 Greeting User recorded example or Source Used by pre-recorded message if available (italics) feature To reach sales press 1, to reach a receptionist C (Caller menu) User press 0. Cheers. User or D (Thank you) Thank you for calling. Pre-recorded Wait a moment and someone will pickup.
Page 196: Recording Customised Greetings For System Answer And Ccr
196 Auto Attendant Recording customised greetings for System Answer and CCR You can record your own versions of any user greetings and pre- recorded greetings. You can also turn off any user or pre-recorded greeting. 1. Press ≤•°‹‹and enter ¤‹ﬂ›ﬂ (ADMIN).
Page 197: Programming Or Changing Ccr Destinations
Auto Attendant 197 Programming or changing CCR destinations 1. Press ≤•°‹‹and enter ¤‹ﬂ›ﬂ (ADMIN). 2. The display shows Auto att. grtngs. 3. Press NEXT. The display shows CCR Tree. 4. Press SHOW. The display shows Dial 0: Att. 5. Press CHANGE if you want to choose Attendant, None, CCR or grp.
Page 198 198 Auto Attendant Compact Plus System Administration Guide P0607114 Issue 01...
Page 199: Maintenance
Maintenance • Beginning a Maintenance session..200 • Checking the system version of the software..201 • System Administration Log record..201 • Clearing a hung line..205 P0607114 Issue 01 Compact Plus System Administration Guide...
Page 200: Beginning A Maintenance Session
Remote montr Allows a technical specialist from a remote location to monitor the Norstar system. It is not a regular part of system installation or maintenance. You can run a Maintenance session from any working T7316, T7316E, M7310N or M7324N telephone.
Page 201: Checking The System Version Of The Software
Maintenance 201 Checking the system version of the software System version tells you the version number of the system processor software found in the Feature cartridge. The release version can be used to trace a software fault if one occurs. Write the system processor version number in the maintenance records.
Page 202 202 Maintenance System Administration Log Sys admin log Log item Time of log item Number of repetitions Time and date that log was checked Compact Plus System Administration Guide P0607114 Issue 01...
Page 203: Troubleshooting
Troubleshooting • Recording and reporting alarm codes..204 • Clearing lines..204 • Power failure..205 • Power-fail telephone..206 P0607114 Issue 01 Compact Plus System Administration Guide...
Page 204: Recording And Reporting Alarm Codes
204 Troubleshooting Recording and reporting alarm codes Occasionally, you may encounter a problem with your Compact Plus system either from internal or external causes. You need to know the following: • the alarm extension that displays messages when there are problems •...
Page 205: Power Failure
Troubleshooting 205 Note: If you ensure that all lines assigned to line pools appear individually on at least one telephone in the system, it is much easier to detect hung lines.When lines become hung as a result of a call being directed into or through your system on a private circuit, they become hung in pairs.
Page 206: Power-Fail Telephone
NTBB20FD-93 Eng/Fr LM NTBB20FF-93 Cala LM NTBB20FG-93 International LM The power-fail telephone is an analogue telephone (not a Norstar telephone) that functions independently of the Compact Plus system. You can use the power-fail telephone only when your Norstar system is disconnected or without power. The power-fail telephone is usually located near the Compact Plus CCU.
Page 207: Section Iii: Using Telephone Features
SECTION III: Using telephone features P0607114 Issue 01 Compact Plus System Administration Guide...
Page 208 Compact Plus System Administration Guide P0607114 Issue 01...
Page 209: About Your System Telephones
About your system telephones • T7316E Business Series Terminals and KIMs..210 • T7316 Business Series Terminal key defaults..213 • M7324N telephone and CAPN..214 • M7310N telephone..215 • M7208N/T7208 telephones..216 • M7100N/T7100 telephones..217 • M7000/T7000 telephones..217 • Release key..218 • Visually Impaired Operator Console..218 •...
Page 210: T7316E Business Series Terminals And Kims
210 About your system telephones Your Norstar telephone system is simple and flexible. You can use many features with just a few key presses and view what is happening by reading the telephone display. You can choose which of its features you want to have available, make them work the way that suits you best, and assign the features you use frequently to the keys on your telephone.
Page 211 About your system telephones 211 Hybrid template Square template 01 ∫Contrast 05 ∫ 01 ∫Contrast 05 ∫ Saved No. Svd N redial 02 ∫ 06 ∫ 02 ∫ 06 ∫ Show Time Sys Park Show Time Sys Park 03 ∫Privacy 07 ∫...
Page 212 212 About your system telephones A KIM that is configured to support line and hunt group appearances is called an eKIM. A T7316E supports a maximum of four eKIMs. A KIM that is not configured in system programming does not support lines.
Page 213: T7316 Business Series Terminal Key Defaults
About your system telephones 213 T7316 Business Series Terminal key defaults The T7316 telephone has a two-line display, three display keys, 16 memory keys with indicators, eight memory keys without indicators, and Handsfree capability. The default button assignments for the T7316 Business Series Terminal (BST) depend on the template applied.
Page 214: M7324N Telephone And Capn
214 About your system telephones T7316 BST lower buttons Button #/ Square template Button #/ Function Function 11 ∫Set 221 17 ∫Set 224 13 ∫Set 222 19 ∫Set 225 15 ∫Set 223 21 ∫Set 226 01 ∫Line 1 06 ç 02 ∫Line 2 07 µ...
Page 215: M7310N Telephone
About your system telephones 215 Central Answering Position (CAPN) The Central Answering Position telephone (CAPN) is a Norstar M7324N telephone connected to at least one CAPN module. The CAPN module is an add-on device that provides 48 extra memory or line keys. You can connect one or two CAPN modules to an M7324N telephone.
Page 216: M7208N/T7208 Telephones
216 About your system telephones M7310N key assignments for dual-memory keys (all templates) 8 x 24 system 8 x 16 system The defaults shown ∫Extn 233 ∫Extn 240 ∫Extn 233 Blank may not actually occur ∫Extn 221 ∫Extn 227 ∫Extn 221 ∫Extn 227 on any telephone, as ∫Extn 234...
Page 217: M7100N/T7100 Telephones
About your system telephones 217 M7100N/T7100 telephones These telephones have a single-line display and a single memory key with no indicator. M7100N T7100 Because these telephones do not have any line keys, some of the system features work slightly differently from the other telephones.
Page 218: Release Key
218 About your system telephones Release key Pressing ® ends a call. You do not have to put the handset down. ® also ends feature programming. While you are on a call, do not press ® to end a feature you are using. If you do, you disconnect the call.
Page 219: Common Feature Display Messages
About your system telephones 219 Common feature display messages You may see the following displays when using a feature Someone is already using programming, or the Access denied feature you are trying to use is not compatible with the configuration of the telephone or line. You have tried to use a feature, but you have not Denied in admin been given access to it in programming.
Page 220 220 About your system telephones You may see the following displays when using a feature The call on line 001 is being transferred to you by Line001 transfer someone else in your Compact Plus system. A camped call is waiting. Press the line button or Line001 waiting use Call Queuing to answer the call.
Page 221 About your system telephones 221 You may see the following displays when using a feature You have tried to make, receive, or pick up a call No button free when no line button was available. Some features also require you to have a button free. Releasing calls can free up line buttons.
Page 222 222 About your system telephones Compact Plus System Administration Guide P0607114 Issue 01...
Page 223: Customising Your Telephone
Customising your telephone • Dialling mode..224 • Display contrast..225 • Key Inquiry..225 • Moving line keys..226 • Ring type..227 • Ring volume..227 P0607114 Issue 01 Compact Plus System Administration Guide...
Page 224: Dialling Mode
224 Customising your telephone Dialling mode Norstar/BST telephones support three dialling modes. All three methods let you dial a call without picking up the handset. The special features of the Automatic dial and Predial settings are available only when you dial without picking up the handset.
Page 225: Display Contrast
Customising your telephone 225 Display contrast You can adjust the contrast on your telephone display to make it easier to read. 1. Press ≤•‡. The display shows Contrast level 4. 2. Press a number on the keypad for the contrast level you want; or if you have a two-line telephone, press UP and DOWN to adjust the contrast.
Page 226: Moving Line Keys
After programming a key on your telephone, you may wish to label it. Norstar M-series telephones also have key pre-labelled key caps. When you are labelling or removing a key cap, activate Key Inquiry (≤•‚) first so that you do not accidentally activate a feature.
Page 227: Ring Type
Customising your telephone 227 Press the key you want to move the line to. Move line to: Neither of the keys is erased. The lines, or the QUIT line and feature, simply switch places. The key you are trying to move is not a line key. Press a line If you are trying to switch a line and a feature, move the line to the Feature key and not the...
Page 228 228 Customising your telephone Feature access key 1. Press ≤•‹. 2. Press the key you want to program. 3. Press ≤ and the code you wish to programme. Personal Speed Dial programming 1. Press ≤•›. 2. Enter the speed dial code. 3.
Page 229: Using Personal Features
Using personal features • Background music..230 • Do Not Disturb..230 • Personal Speed Dial codes..231 • Using Speed Dial..231 P0607114 Issue 01 Compact Plus System Administration Guide...
Page 230: Background Music
230 Using personal features Background music If an external music source has been connected to your Compact Plus system, this feature allows you to play music over your telephone speaker. Press ≤°ﬂ. The music pauses while you are making or answering a call. To cancel, press ≤£°ﬂ.
Page 231: Personal Speed Dial Codes
Using personal features 231 Personal Speed Dial codes You can quickly dial external telephone numbers that have been programmed onto Speed Dial codes. Speed Dial codes • 001 to 255 are programmed for the entire system using the settings under System Speed Dialing heading. These codes are valid for any telephone that is allowed to use speed dialing keys.
Page 232: Making A Speed Dial Call
232 Using personal features Displays storing and dialling a Personal Speed Dial number Continue entering the number you wish to programme. You can change the number CANCL BKSP OK by pressing BKSP or √ . When you are finished, press ≥...
Page 233: Answering Calls
Answering calls • Answering a call..234 • Privacy feature (external calls only)..234 • Answering the next queued call..235 • Answering hunt group calls..235 • Multiple appearances of DIA lines..236 • Using SWCA line buttons..236 • Using Handsfree..239 • Answering a telephone using Directed Pickup..240 •...
Page 234: Answering A Call
234 Answering calls Answering a call When a call rings at the telephone, pick up the handset or press the key marked Handsfree/Mute to connect the call. Sorting calls by distinctive ring patterns When lines are configured on your system, they can be assigned one of four distinctive ring patterns (DRP).
Page 235: Answering The Next Queued Call
Answering calls 235 Creating a conference by releasing Privacy If a line is programmed with Automatic Privacy, you can turn privacy off to allow another person with the same line to join in your conversation and form a conference. All the rules applicable to a conference apply, except there is only one line in use instead of the normal two.
Page 236: Multiple Appearances Of Dia Lines
236 Answering calls The cyclical distribution starts the call at the extension following the one which was last presented with a call. So if extension 223, 224 and 225 are members 01, 02 and 03 respectively of a hunt group and the last call was answered by 224 (member 02), the next incoming call will start with extension 225 (member 03).
Page 237: Auto Hold
Answering calls 237 Auto Hold Your telephone must be set to have Full autohold if you want to use SWCA lines so that a call automatically gets placed on hold if the user answers a second call. If the telephone does not do this, the user can change the system setting at the telephone using ≤‡‹.
Page 238: Outgoing Calls
238 Answering calls If you put the call on Hold, the line button it came in on is cleared and the indicator beside the SWCA key goes to fast-flash. On other telephones in the group, the indicator flashes slowly. If the call is then retrieved at another telephone, the call shows an appearance on the Intercom key of that telephone, and the indicator beside the SWCA key becomes solid.
Page 239: Using Handsfree
Answering calls 239 Using Handsfree Norstar/BST telephones allow you to make calls without using the handset. The M7100N/T7100 and M7000/T7000 telephones do not support handsfree operation. T7208 and T7316 telephones have a separate Mute key. The system assigns Handsfree to the bottom, right memory key, but the Mute feature is assigned to the Mute key.
Page 240: Answering A Telephone Using Directed Pickup
240 Answering calls Changing a handset call to a handsfree call Press the key labelled Handsfree and hang up the handset. Changing a Handsfree to a regular call Lift the handset. Hints for using handsfree Wait for your caller to finish talking before you speak. The microphone and speaker cannot be on at the same time.
Page 241: Answering A Telephone Using Pickup Group
Answering calls 241 Answering a telephone using Pickup Group Your Compact Plus system can be divided into four Pickup Groups. If you are a member of a Pickup Group, you can pick up a call that is ringing at any telephone in your Pickup Group. Press ≤‡ﬁ.
Page 242: Answer Keys
Answer key or simply activate the key indicator (ª or º for T7316E telephones). A Norstar/BST telephone may have up to four Answer keys to monitor other extensions.
Page 243: Listening In A Group
Answering calls 243 Listening in a group The Group Listen feature allows other people in your office to listen in on a call without the caller hearing any noise from the office by turning the telephone external microphone off. 1. Press ≤°‚¤. You hear the caller’s voice through your telephone’s speaker.
Page 244 244 Answering calls Compact Plus System Administration Guide P0607114 Issue 01...
Page 245: Holding Calls
Holding calls • Holding..246 • Listening on hold..247 P0607114 Issue 01 Compact Plus System Administration Guide...
Page 246: Holding
246 Holding calls Holding When you put a call on hold, the Compact Plus system maintains the connection to the caller but the call is no longer active at your telephone. The indicator flashes on all telephones that have access to the line with the call on hold. The call can be retrieved from any of these telephones.
Page 247: Listening On Hold
Holding calls 247 Listening on hold If you have been put on hold, Listen on Hold allows you to replace the handset and wait to hear when the other person speaks. If Automatic Handsfree has been assigned to your telephone, you can use the Handsfree/Mute feature instead of Listen on Hold.
Page 248 248 Holding calls Compact Plus System Administration Guide P0607114 Issue 01...
Page 249: Routing Calls
Routing calls • Call Parking..250 • DIA calls..251 • Making a Priority call..253 • Transferring a call..253 • Transferring to a busy extension (Call Camping)..254 P0607114 Issue 01 Compact Plus System Administration Guide...
Page 250: Call Parking
250 Routing calls Call Parking Call Parking allows you to suspend a call so that someone else can retrieve it from any telephone in the Compact Plus system. You retrieve a parked call by dialling the retrieval code. As many as nine calls can be parked at one time on the Compact Plus system.
Page 251: Dia Calls
Norstar/BST extension without operator intervention. The internal lines 101 to 140 between the Norstar CCU and the extensions are called DIA lines. BRA lines must have Answer Mode programmed to Auto for DIA.
Page 252 252 Routing calls By default the number of DIA line appearances is one. The secondary appearance of a DIA line, is any appearance given to an extension after the first appearance. There is a limit to the number of secondary target line appearances in the system. Automatically, the first DIA line (101) is assigned to the first Start extension number of 5001, DIA line 102 is assigned to the next extension number 5002, and so on.
Page 253: Making A Priority Call
Making a Priority call If the administrator has allowed Priority call for your extension, you can make an internal voice call when the Norstar/BST telephone you are calling is idle, busy, or has Do Not Disturb activated. If you get a busy signal when you call someone in your office, you can interrupt them.
Page 254: Transferring To A Busy Extension (Call Camping)
Camped calls appear on a line key on the receiving telephone, if one is available. If there is no line key available, you receive a message on the display and hear camp tones. Each Norstar/BST telephone can handle only one camped call at a time.
Page 255 Routing calls 255 The telephone to which you camped a call Camped: 21 did not answer the call. The call has come CALLBACK back to you. Press CALLBACK or the line key to re-connect to the call. On the M7100N/T7100 telephone, just pick up the handset.
Page 256 256 Routing calls Compact Plus System Administration Guide P0607114 Issue 01...
Page 257: Making External Calls
Making external calls • Using an exchange code..258 • Using line pools..258 • Making a conference call..259 • Using Class of Service passwords..263 P0607114 Issue 01 Compact Plus System Administration Guide...
Page 258: Using An Exchange Code
258 Making external calls Using an exchange code You can access exchange lines to make external calls by using the intercom key and dialling the exchange code (the default exchange code is 9). The exchange code is generally used to make external calls on the M7100N/T7100 or M7000/T7000 telephone, and on telephones connected to an Analogue Terminal Adapter.
Page 259: Making A Conference Call
Making calls from an ISDN terminal Note that ISDN terminals do not have line keys or intercom keys as do Norstar/BST telephones. To make an outgoing call from an ISDN terminal, access an exchange line by entering a line pool code or a destination code.
Page 260 1. While on a call, press ≤°‹. 2. Tell the other person to press the line key and join your conversation. Only two Norstar/BST telephones in addition to the external caller can take part in this kind of conference. Disconnecting one person from the conference You can disconnect one party from a conference and continue talking to the other.
Page 261: Splitting A Conference
Making external calls 261 Separately holding two calls For all Norstar/BST telephones except M7100N/T7100 and M7000/T7000 telephones, you can put the two people in a conference call on hold independently so that they cannot talk to each other. 1. Press the line key of one person. The other person is automatically put on hold.
Page 262: Removing Yourself From A Conference
262 Making external calls Removing yourself from a conference You can remove yourself from a conference and connect the other two callers through your Compact Plus system. Press ≤‡‚ (the Transfer feature code). When you remove yourself from a conference using the Transfer feature and both callers are from outside your system, one of the callers must have called you on a disconnect supervised line, or the call is disconnected.
Page 263: Using Class Of Service Passwords
Making external calls 263 Using Class of Service passwords Class of Service (COS) passwords permit controlled access to a system’s resources by internal and remote users. When you enter a COS password at a telephone, the restriction filters associated with your COS password apply, rather than the normal restriction filters.
Page 264 264 Making external calls Compact Plus System Administration Guide P0607114 Issue 01...
Page 265: Making Internal Calls
Making internal calls • Making an internal call..266 • Making a conference call..266 • Accessing a Direct-Dial extension..266 • Leaving messages..267 • Paging..270 • Remote paging..270 • Voice call..271 P0607114 Issue 01 Compact Plus System Administration Guide...
Page 266: Making An Internal Call
2. Dial the extension number or a line pool access code. Making a conference call To establish a conference call with two other Norstar/BST telephones, a telephone must have two intercom keys assigned to 1. Make or answer a call with one extension.
Page 267: Leaving Messages
Leaving messages You can leave a message on the display of another telephone in your Compact Plus system. Messages appear on the Norstar/BST telephone display informing the recipient to call the person who sent the message. Messages can only be sent within the Compact Plus system.
Page 268: Replying To A Message
You are trying to call from your message In use: 21 waiting list. The line that you are trying to use is being used by the identified Norstar user. You have tried to send a message to an Message denied invalid extension number or to a telephone that is out of service.
Page 269: Erasing Messages
Making internal calls 269 You have no line key free with which to No key free reply to a message. Your are at the beginning of your list of Start of list messages. Press NEXT to move through NEXT your messages. You are trying to send a message to a user Their list full whose message waiting list is full.
Page 270: Paging
270 Making internal calls Paging Paging allows you to make announcements over the Compact Plus system using the telephone speakers or your loudspeaker system, if one is available. The administrator can assign extensions to one of three page zones. Making a page announcement 1.
Page 271: Voice Call
Making internal calls 271 Voice call Voice call allows you to make a voice announcement or begin a conversation through the speaker of one other telephone in the Compact Plus system. The person you call hears a tone before your voice call comes through. Making a voice call 1.
Page 272 • Call Forward is turned on • Do Not Disturb is turned on • Voice Call Deny is turned on • it is not a Norstar/BST telephone Your call proceeds automatically as a regular ringing call. The line is open for you to speak.
Page 273: Forwarding Calls
Forwarding calls • Forwarding all calls..274 • Line redirection..276 P0607114 Issue 01 Compact Plus System Administration Guide...
Page 274: Forwarding All Calls
274 Forwarding calls Forwarding all calls You can temporarily forward your calls to another telephone in the Compact Plus system by using the Call Forward All Calls feature. If the telephone to which you forwarded your calls does not have the same exchange lines as your telephone, the forwarded calls appear on intercom keys.
Page 275: External Call Forward
• be programmed to Allow Redirect: Y under Terminals&Extns/Restrictions (extns). ISDN and Network Call Diversion On a Norstar system with ETSI ISDN lines, Call Forward features have a slight variation in naming convention. The functions remain the same. Features are labelled as follows: •...
Page 276: Line Redirection
276 Forwarding calls Cancelling Call Forward To cancel Call Forward, press ≤£›. Line redirection In a networked system, Line redirection allows you to redirect calls coming in on your external lines to a telephone outside the office. You can redirect exchange lines to AC15A private circuits, AC15A private circuits to either exchange lines or private circuits, and exchange lines to exchange lines.
Page 277 Forwarding calls 277 You can answer the telephone if it rings while you are in the middle of programming Line redirection, but none of the Norstar call handling features are available until the feature times out. If you need to use a Compact Plus feature to process the call, quit Line redirection programming by pressing ≤.
Page 278 278 Forwarding calls Cancelling Line redirection 1. Press ≤£°›. 2. Select the lines you no longer want to be redirected. If a telephone has Redirect ring enabled, it rings briefly for redirected calls on one of its lines even if another telephone set up the line redirection.
Page 279: Saving Time With Features
Saving time with features • Using System Speed Dial..280 • Using Autodial..280 • Using Redial..282 • Programming memory keys..283 • Using Ring Again..284 • Using Hotline..285 P0607114 Issue 01 Compact Plus System Administration Guide...
Page 280: Using System Speed Dial
280 Saving time with features Using System Speed Dial Frequently dialled numbers can be programmed with System Speed Dial codes so that they can be accessed quickly with a three-digit code. After programming Speed Dial codes, distribute a list of System Speed Dial codes for your office. 1.
Page 281 Saving time with features 281 Autodial key for an extension number 1. Press ≤•¤. The display briefly shows Internl autodial then Press a key. 2. Press the key you want to programme. The display shows Extn#:_. This step is not necessary on M7100N/T7100 telephones, which have only one memory key.
Page 282: Using Redial
282 Saving time with features You have programmed an Autodial number Feature moved to a key that had a feature code programmed. The feature has moved to another key. Use ≤•‚ (Key Inquiry feature) to locate it. Using Redial You can save the number of any external call you dialled and call it again later.
Page 283: Programming Memory Keys
Saving time with features 283 Programming memory keys You can programme a feature code to a memory key. When this guide tells you to enter a feature code, you can press the memory key as a shortcut. In some cases, pressing the key a second time cancels the feature.
Page 284: Using Ring Again
284 Saving time with features If you are checking a Speed Dial key, enter Enter code: the three-digit Speed Dial code that you want to check. Enter the feature code, or press ® QUIT to quit programming or CLEAR to clear QUIT CLEAR the numbers you have entered.
Page 285: Using Hotline
Saving time with features 285 Using Hotline Hotline A Hotline telephone calls a pre-set internal or external telephone number when you pick up the handset of a Hotline telephone (or press ¬). Label the telephone to inform anyone using it that Hotline is active.
Page 286 286 Saving time with features Compact Plus System Administration Guide P0607114 Issue 01...
Page 287: Using Display Features
Using display features • Time and Date..288 • Static Time..288 • Call Duration Timer..288 • Call Information..289 • Call Log..290 • Autobumping..295 P0607114 Issue 01 Compact Plus System Administration Guide...
Page 288: Time And Date
288 Using display features Time and Date The current time and date appear on the display of idle Compact Plus telephones. Telephones connected to an Analogue Terminal Adapter cannot display the time and date. Checking the current time and date while on a call You can briefly display the current time and date while you are on a call by pressing ≤°‚‹.
Page 289: Call Information
However, only one extension can receive Call Information automatically for an incoming call. You programme which Norstar/BST extension will automatically receive Call Information. If Call Information is not delivered automatically to your extension and your company subscribes to the service, you can view Call Information using ≤°⁄⁄...
Page 290: Call Log
290 Using display features Call Information symbols Only incoming calls can be logged. Calls preceded by + are outgoing and cannot be logged. Symbol Description Indicates the number of the telephone you called (not an incoming call). Press • or VIEW to see the rest of the number. …...
Page 291 Using display features 291 • build a personal telephone directory from log items The long-distance indicator, as well as the caller’s number, may not be shown in the log, depending on the Call Display services provided by your local telephone company and the caller’s local telephone company.
Page 292: Changing Your Call Log Password
292 Using display features Changing your Call Log password 1. Press ≤•°ﬁ. The display shows Old passwrd:. 2. Enter your old password. The display shows New passwrd:. 3. Enter your new four-digit password. The display shows Repeat New:. 4. Re-enter your password. The display shows Password changed, which confirms that your password has been changed.
Page 293 Using display features 293 Use either the display keys or your keypad to navigate through the log. Action Display key On entering the log View log items you have viewed before • View the last item you viewed RESUME ‚ View new items in the log £...
Page 294: Programming A Telephone To Log Calls Automatically
294 Using display features While viewing the log, you can place a call to the number displayed in the log. 1. If the number begins with digits that you do not need when calling from your location, press the left side of the volume bar or TRIM once for every digit that you want to remove.
Page 295: Autobumping
Using display features 295 This call was answered at another Line001 ¯227 telephone (227). NEXT ERASE MORE This call was logged manually. Line001 ¯Logit NEXT ERASE MORE This call was not answered. Line001 NEXT ERASE MORE There are one or more items in your Messages &...
Page 296 296 Using display features Compact Plus System Administration Guide P0607114 Issue 01...
Page 297: Special Dialling Features
Special dialling features • Special dialling features..298 • Inserting a pause..298 • Setting Long tones..298 • Programmed Release..299 • Recall..299 • Run/Stop..299 • Wait for Dial Tone..300 P0607114 Issue 01 Compact Plus System Administration Guide...
Page 298: Special Dialling Features
298 Special dialling features Special dialling features Norstar/BST telephones can access a remote system or dial a number on a private network by using host system access features such as Recall, Pause, Wait for Dial Tone, and Run/Stop. These features either send a special signal to the host system or allow you to programme delays required by host systems to external Autodial keys or Speed Dial codes.
Page 299: Programmed Release
Special dialling features 299 Programmed Release The Programmed Release feature performs the function of the ® key in a programmed dialling sequence. When the system encounters a Programmed Release in a dialling sequence, it stops dialling and hangs up the call. The Programmed Release symbol (ﬁ) takes up two of the 24 spaces in a programmed dialling sequence.
Page 300: Wait For Dial Tone
300 Special dialling features Press ≤•· while programming a dialling sequence. Wait for Dial Tone Wait for Dial Tone causes a sequence of numbers to pause until dial tone is present on the line before continuing to dial. This is useful if you must dial a remote system and then wait for dial tone from that system before dialling the rest of your number.
Page 301: Integrated Services Digital Network (Isdn)
Integrated Services Digital Network (ISDN) • ISDN services..302 • Digital Network Adapter..304 P0607114 Issue 01 Compact Plus System Administration Guide...
Page 302: Isdn Services
302 Integrated Services Digital Network (ISDN) ISDN services Integrated Services Digital Network (ISDN) provides a fast, accurate, and reliable means of sending and receiving data, image, text, and voice information through the telephone system. The Compact Plus system can support up to two Basic Rate Interface (BRI) cards, each of which allows the connection of up to four BRI loops.
Page 303 ISDN terminals connected to Compact Plus. Note that Norstar/BST extensions can accept voice calls only. Video and data calls do not alert at a Norstar/BST extension. Although an ISDN S-loop can support up to eight devices, the loop has a limit of two B-channels. An ISDN data or voice terminal uses one B-channel for an incoming or outgoing call.
Page 304: Digital Network Adapter
(PPP) and Multi-link PPP (MP) in applications such as Internet access and remote LAN access. A Norstar/BST telephone can also be connected to a DNA, to access Norstar voice services. You can have a conversation at the same time that your computer is connected to the Internet or remote LAN, with no loss of CCU features.
Page 305: Feature Quick Reference
Feature quick reference • Compact Plus feature codes..306 • ISDN terminal features..309 • ATA extension features..311 P0607114 Issue 01 Compact Plus System Administration Guide...
Page 306: Compact Plus Feature Codes
To display what has been programmed on a memory key, enter ≤•‚ (the Key Inquiry feature code) and press the memory key. Note that Norstar/BST extensions can accept voice calls only. Video and data calls do not alert at a Norstar/BST extension. Feature To activate To cancel Autobumping (Call Logs) ≤...
Page 307 Feature quick reference 307 Feature To activate To cancel Contrast adjustment ≤ •‡ Dialling modes ≤ •°¤ Do Not Disturb ≤ ≤ °ﬁ £°ﬁ Group listen ≤ ≤ °‚¤ £°‚¤ Hold ≥ Holding a call exclusively ≤ ‡· Key Inquiry ≤...
Page 308 308 Feature quick reference Feature To activate To cancel Recall ≤ ‡⁄ Ring Again ≤ ≤ ¤ £¤ Ring Type ≤ •ﬂ Ring Volume ≤ •°‚ Run/Stop ≤ •· ≤ Saved Number Redial ﬂ‡ Services Ringing service ≤ ≤ °‡⁄ £°‡⁄...
Page 309: Isdn Terminal Features
ISDN terminal features The Call Forward All Calls and Transfer features can be used from an ISDN terminal connected to Norstar. On most ISDN terminals, you need to press one or more keys to access feature services before you enter the feature code for these features. To see what keys to press, consult the instructions that came with the ISDN terminal.
Page 310: Line Access From An Isdn Terminal
Line access from an ISDN terminal Note that ISDN terminals do not have line keys or intercom keys as does a Norstar/BST telephone. To make an outgoing call from an ISDN terminal, access an exchange line by entering a line pool code or a destination code.
Page 311: Ata Extension Features
Feature quick reference 311 ATA extension features The Analogue Terminal Adapter (ATA) connects a digital Norstar telephone port to a standard analogue voice device. It is most commonly used to attach to a single-line telephone or a data communication device such as a modem or facsimile machine.
Page 312 312 Feature quick reference Feature To activate To cancel Send Message ˚•⁄ ˚£⁄ StarTalk or Norstar Voice Mail Access mailbox ˚•·°⁄ Leave a message ˚•·°‚ System Speed Dial ˚•‚ Tones ˚•°‚· ˚£°‚· Transfer ˚•‡‚ Trunk Answer from any ˚•°‚‚ telephone Voice call ˚•ﬂﬂ...
Page 313: Appendix A: Programming Overviews
Appendix A: Programming overviews P0607114 Issue 01 Compact Plus System Administration Guide...
Page 314 314 Appendix A: Programming overviews Compact Plus System Administration Guide P0607114 Issue 01...
Page 315: Charts
Charts • Chart 1: System Speed Dial..316 • Chart 2: Naming extensions..316 • Chart 3: Naming lines..317 • Chart 4: Time and Date..317 • Chart 5: Direct-Dial..318 • Chart 6: Restriction filters..319 • Chart 7: Remote Access Packages..320 • Chart 8: Extension restrictions..321 •...
Page 316: Chart 1: System Speed Dial
316 Charts Chart 1: System Speed Dial Sys speed dial SHOW Enter a System Speed Dial number from 001 to Enter a System Speed Dial number 01 to 70. Speed dial #: __ The number is displayed. Press NEXT. SHOW Press CHANGE to select outgoing facility: Use prime line Use prime line...
Page 317: Chart 3: Naming Lines
Charts 317 Chart 3: Naming lines Lines SHOW Enter line number. Show line: SHOW Press CHANGE and enter new name. Name: Chart 4: Time and Date Time&Date SHOW Press CHANGE and enter hour (2 digits). Hour: If between 00 and 12, select AM or PM. NEXT Press CHANGE and enter minutes (00-59).
Page 318: Chart 5: Direct-Dial
318 Charts Chart 5: Direct-Dial System prgrming SHOW Hunt groups NEXT Featr settings NEXT Direct-dial SHOW Press CHANGE to select Intrnl, Extrnl, or None. D-Dial 1: SHOW If Intrnl or Extrnl #, press CHANGE and enter number. Intrnl#: Compact Plus System Administration Guide P0607114 Issue 01...
Page 319: Chart 6: Restriction Filters
Charts 319 Chart 6: Restriction filters Restrictions SHOW Restrn filters SHOW Enter a restriction filter number (01 to 99). Show filter:_ SHOW Restrn flt:nn SHOW Restrn nn: SHOW No restrictions Enter digits to be restricted. Press OK. Rest'n# 01: Press ADD to add more restrictions to this filter. Press REMOVE to remove a restiction from this SHOW restriction.
Page 320: Chart 7: Remote Access Packages
320 Charts Chart 7: Remote Access Packages System prgrming SHOW Hunt groups NEXT (4 times) Remote access SHOW Press ≠ and enter pkg#. Rem access pkgs Press ≠ to see settings: LinePool access, Remote page, Remote admin, and Remote monitor. Press CHANGE to choose between Y (Yes) and N (No).
Page 321: Chart 8: Extension Restrictions
Charts 321 Chart 8: Extension restrictions Terminals&Extns SHOW Show extn#:_ Enter extension number. SHOW Line access NEXT Capabilities (3 times) NEXT Restrictions SHOW Restrn filters NEXT Extn restrn SHOW Filters NEXT Press CHANGE to select None, Full, or ExtnLock: Partial. NEXT Press CHANGE to choose between Y (Yes) Allow last no:...
Page 322: Chart 9: Extension Capabilities 1
322 Charts Chart 9: Extension capabilities 1 Terminals&Extns SHOW Enter extension number. Show extn#:_ SHOW Line access NEXT Capabilities SHOW Press ≠ to see the setting. Fwd no answer Press CHANGE to enter an extension number. NEXT (If Fwd no answer is set to an extension) Forward delay Press CHANGE to select 2, 3, 4, 6, or 10 rings.
Page 323: Chart 10: Extension Capabilities 2
Charts 323 Chart 10: Extension capabilities 2 Terminals&Extns SHOW Enter extension number. Show extn#:_ SHOW Line access NEXT Capabilities SHOW Fwd no answer (3 times) NEXT Press CHANGE to select None, Auto, or Std. Handsfree: NEXT Press CHANGE to choose between Y (Yes) HF answerback: and N (No).
Page 324: Chart 11: Extension Capabilities 3
324 Charts Chart 11: Extension capabilities 3 Terminals&Extns SHOW Enter extension number. Show extn#:_ SHOW Line access NEXT Capabilities SHOW Fwd no answer (8 times) NEXT Press CHANGE to choose between Extn1 D-Dial: and None. NEXT Press CHANGE to choose between Y (Yes) Priority call: and N (No).
Page 325: Chart 12: Extension Capabilities 4
Charts 325 Chart 12: Extension capabilities 4 Terminals&Extns SHOW Enter extension number. Show extn#:_ SHOW Line access NEXT Capabilities SHOW Fwd no answer (11 times) NEXT Press CHANGE to choose between Y (Yes) Aux. ringer: and N (No). NEXT Press CHANGE to choose between Y (Yes) Redirect ring: and N (No).
Page 326: Chart 13: User Preferences
326 Charts Chart 13: User preferences User prefernces SHOW Press ≠ to see the setting. Model NEXT Press ≠ to see settings. Key prgrming NEXT Press ≠ to see speed dial codes. User speed dial NEXT Press ≠ to see settings. Press CHANGE to Call log opt'ns select from No one answered, Unanswerd by me, Log all calls, and No autologging.
Page 327: Chart 14: Extension Relocation
Charts 327 Chart 14: Extension relocation System prgrming SHOW Hunt groups NEXT Featr settings SHOW Backgrnd music (17 times) NEXT Press CHANGE to choose between Y (Yes) and N (No). Extn relocatn Chart 15: Copying settings Terminals&Extns SHOW Enter extension number. Show extn#:_ 221:221 Press COPY...
Page 328: Chart 16: Ata Settings
328 Charts Chart 16: ATA settings Terminals&Extns SHOW Enter extension number for the ATA or I-ATA . Show extn#:_ SHOW Line access NEXT Capabilities SHOW Fwd no answer (14 times) NEXT ATA settings SHOW Press CHANGE to select 3, 5, 7, or 10 seconds. ATA ans timer: NEXT Press CHANGE to choose between Tone and Pulse.
Page 329: Chart 17: Ringing Service
Charts 329 Chart 17: Ringing service Services SHOW Ringing service SHOW Ringing groups NEXT Sched:Night SHOW Press CHANGE to select from Manual, Service: Auto, and Off. Chart 18: Restriction service Services SHOW Ringing service NEXT Restrn service SHOW Sched:Night SHOW Press CHANGE to select from Manual, Service: Auto, and Off.
Page 330: Chart 19: Routing Service
330 Charts Chart 19: Routing service Services SHOW Ringing service (2 times) NEXT Routing service SHOW Routes NEXT Dest codes NEXT Press CHANGE to select from Manual, Sched:Night Auto, and Off. Compact Plus System Administration Guide P0607114 Issue 01...
Page 331: Chart 20: Passwords
Charts 331 Chart 20: Passwords Passwords SHOW (Appears only if using SAPLUS password). COS pswds Press ≠ and enter password #. Then press ≠ to enter new password. NEXT Call log pswds NEXT Progrming pswds SHOW (Appears only if using SAPLUS password). SysCoord+: Press CHANGE to enter new password.
Page 332: Chart 21: Call Log Passwords
332 Charts Chart 21: Call Log passwords Passwords SHOW COS pswds NEXT Call log pswds SHOW Enter extension number. Show extn#: SHOW Press CHANGE to reset password to None. Log pswd: Compact Plus System Administration Guide P0607114 Issue 01...
Page 333: Chart 22: Call Services
Charts 333 Chart 22: Call Services Terminals&Extns SHOW Enter extension number. Show extn#:_ _ _ SHOW Line access NEXT Capabilities (4 times) NEXT Call services SHOW Auto call info NEXT Press CHANGE to choose between Numbr and Line. 1stDisplay NEXT Press CHANGE to choose between Y (Yes) Auto Called ID: and N (No).
Page 334: Chart 23: Auto Attendant
334 Charts Chart 23: Auto Attendant System prgrming SHOW Hunt groups (3 times) NEXT Auto Attendant SHOW Auto Attend NEXT Press CHANGE to enter new extension number. Attd Extn: NEXT Press ≠ to see the setting for After:. System answer Press CHANGE to select number of rings (2 to 12).
Page 335: Index
Index Auto Attendant 188 Autobumping AbsorbLength 166 feature 295 AC15A Autodial assigning a filter 89 external number 280 Administration password internal number 280 erasing 173 using intercom key 280 setting up 173 Automatic Telephone Relocation 146 Advice Line 38 auxiliary ringer Alarm extension 141 programming 109 alpha tagging...
Page 336 Index 336 changing dialling filter 91 Call Forward All Calls 35 erasing 92 Call Forward All Calls (ISDN) 309 feature 263 Call Forward No Answer setting up 90 setting up 98 using 263 Call Forward on Busy Conference Call setting up 100 feature 259 Call holding 246 Conference tone 138...
Page 337 Index 337 DID template Background Music 230 T7316 buttons 214 Call Camping 254 Digital Network Adapter Call Duration Timer 288 features 304 Call Forward All Calls 274 Direct dial extension 144 Call Forward All Calls (ISDN) 309 Direct-Dial extension Call Forward No Answer 98 assigning a telephone 76, 106 Call Forward on Busy 100 external extension 77...
Page 338 Index 338 See Priority Call Voice Call deny 271 I-RAD password 175 Wait for dialtone 300 ISDN terminals feature display messages 219 Call Forward All Calls 309 feature codes 309 features 302 greetings line access 259 customised 194 supported services 303 pre-recorded 194 transfer call 309 Group Listen 243...
Page 339 Control extensions 168 Night Service copying 147 See Services Do Not Disturb on Busy 101 Night service 158 extensions 98 Norstar feature codes 306 map of Administrator Plus programming numbering plan 161 P0607114 Issue 01 Compact Plus System Administration Guide...
Page 340 Index 340 DIA calls 251 maps of 21 Routing service memory keys 283 programming 161 overlay 14 Run/Stop 299 programming basics entering passwords 18 programming system features Page timeout 140 SAPLUS password 172 Page tone 139 Saved Number Redial pulse dialling 300 preventing 94 Sequential 124 Services...
Page 341 Index 341 telephone Wait for dialtone moving 146 feature 300 M7100N 217 M7208N 216 Symbols M7310N 215 £ 276 M7324N 214 › 275 telephone keys 15 template, button assignments 213 testing Custom Call Routing 197 System Answer 197 Time and Date changing 71–74 feature 288 Show 288...

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Norstar compact plus release 5

Nortel Norstar System Administration Manual

Table of Contents

Introduction

Programming Terminals and Extensions

Programming Hospitality Services

Setting System Speed Dial

Changing the Time and Date

Barring Calls and Privileges (Restrictions)

Programming Capabilities

Programming User Preferences

Programming Hunt Groups

Programming Feature Settings

Settings for Analogue Equipment

Services

Passwords

Call Services

Auto Attendant

Troubleshooting

About Your System Telephones

Customising Your Telephone

Using Personal Features

Answering Calls

Routing Calls

Making External Calls

Making Internal Calls

Saving Time with Features

Using Display Features

Special Dialling Features

Integrated Services Digital Network (ISDN)

Feature Quick Reference

Appendix A: Programming Overviews

Quick Links

Chapters

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Summary of Contents for Nortel Norstar