Call Forcing (Auto Answer); Call Forward - Nortel M2216ACD User Manual

Call Forcing (Auto Answer)

The Call Forcing option automatically connects incoming ACD calls. You do not
have to press In-Calls.

Call Forward

If your telephone is equipped with a key for non-ACD calls, you may forward calls
directed to this DN.
∑
∑
Agent features: Call Forcing (Auto Answer) Call Forward
You hear a short tone. The
indicator lights steadily and the caller is
connected.
Note: Pressing
active ACD call if you are using this
feature.
1. Press Forward.
2. the DN that you want to forward
Dial
your calls to.
3. Press
Forward
In-Calls
will disconnect an
In-Calls
again.
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