Nortel NN43001-504 Installation Manual

Nortel networks wlan ip telephony installation manual
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Nortel Communication Server 1000
WLAN IP Telephony Installation
and Commissioning
NN43001-504
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Summary of Contents for Nortel NN43001-504

  • Page 1 Nortel Communication Server 1000 WLAN IP Telephony Installation and Commissioning NN43001-504...
  • Page 2: Procedure

    Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.
  • Page 3: Procedure

    Standard 2.00. This document is up-issued to reflect changes in technical content. May 2004 Standard 1.00. This document is issued to support the Nortel Networks WLAN system, including the Nortel Networks WLAN IP Telephony Manager 2245, Nortel Networks WLAN Application Gateway 2246, Nortel Networks WLAN Handset 2210, and Nortel Networks WLAN Handset 2211.
  • Page 4: Procedure

    4 Revision history Nortel Communication Server 1000 WLAN IP Telephony Installation and Commissioning NN43001-504 01.02 Standard Release 5.0 15 June 2007 Copyright © 2004-2007, Nortel Networks...
  • Page 5: Table Of Contents

    DHCP Server 25 DHCP options 25 TFTP Server 25 Firewall 25 WLAN Handset 2210/2211/2212 and WLAN Handset 6120/6140 25 WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 6 Monitoring and reporting with Communication Server 1000 Telephony Manager 52 Monitoring and reporting with NetiQ Vivinet Assessor, Vivinet AppManager, and Vivinet Diagnostics 53 WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 7: Contents

    WLAN IP Telephony Manager 2245 in a NAT environment 88 DHCP Server location in a NAT environment 88 WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 8: Procedure

    For a wireless handset 114 Software updates 114 Update software on the WLAN IP Telephony Manager 2245 115 WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 9: Contents

    Configuring network parameters 155 Connecting to the LAN 157 Connecting to the Application Server 158 WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007 Contents 9...
  • Page 10: Procedure

    Quality of Service checklist for voice over WLAN applications 191 RF basics and AP configuration 193 Troubleshooting 196 Diagnosis flows 196 Handset error messages 198 WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 11: Contents

    Procedure 18 Procedure 19 Procedure 20 WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Measuring jitter, delay, and packet loss 71 Wall-mounting the WLAN IP Telephony Manager 2245 96 Rack-mounting the WLAN IP Telephony Manager 2245 96...
  • Page 12 Procedure 28 Procedure 29 Procedure 30 Procedure 31 WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Searching for a handset 162 Programming a feature 163 Setting or changing a password 164 Viewing system status 165 Certifying wireless handsets on an existing system 168...
  • Page 13: New In This Release

    New in this release The following sections detail what is new in WLAN IP Telephony Installation and Commissioning (NN43001-504) for CS 1000, Release 5.0. Feature description Support is provided for the WLAN Handset 6120/6140 through the addition of the Nortel WLAN Handset 6100 Series Administration Tool Software.
  • Page 14: Multicast

    With the Push-to-talk (PTT) feature, the WLAN Handset 6120/6140 can operate in a PTT group-broadcast mode like a two-way radio, in addition to the standard telephone operation. This section describes how to initiate and receive a PTT call. WLAN IP Telephony Installation and Commissioning Copyright ©...
  • Page 15: Wireless Handset Status Messages

    Wireless handset status messages The new messages are: • Error! • Server Unavailable. Restarting... WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007 Other changes 15...
  • Page 16: Procedure

    16 New in this release Nortel Communication Server 1000 WLAN IP Telephony Installation and Commissioning NN43001-504 01.02 Standard Release 5.0 15 June 2007 Copyright © 2004-2007, Nortel Networks...
  • Page 17: How To Get Help

    Web site, and you have a Nortel support contract, you can also get help over the telephone from a Nortel Solutions Center. In North America, call 1-800-4NORTEL (1-800-466-7835). Outside North America, go to the following Web site to obtain the telephone number for your region: www.nortel.com/callus...
  • Page 18: Getting Help Through A Nortel Distributor Or Reseller

    If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 19: Overview

    Nortel WLAN IP Telephony Manager 2245 • Nortel WLAN Application Gateway 2246 (optional) • Nortel WLAN Handset 2210 WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 20: Applicable Systems

    Meridian 1 PBX 51C Meridian 1 PBX 61C Meridian 1 PBX 81C WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Table 1 "Meridian 1 systems to CS 1000M systems" Maps to this CS 1000M system CS 1000M Half Group...
  • Page 21: Conventions

    Support & Training on the Nortel home page: www.nortel.com CD-ROM To obtain Nortel documentation on CD-ROM, contact your Nortel customer representative. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007 Resources 21...
  • Page 22: Declaration Of Conformity

    Shielded cable Nortel recommends the use of shielded cable for all external signal connections in order to maintain FCC Part 15 emissions requirements. Wireless telephone network description The Nortel WLAN wireless telephone network consists of the following components: • Call Server •...
  • Page 23 Nortel WLAN Application Gateway 2246 (optional) • Access Point (AP)—one or more as required by the site Figure 1 "Typical wireless telephone network configuration" (page 24) a typical wireless telephone network configuration. The three different lines indicate the following: • Red—signalling •...
  • Page 24: Call Server

    The Call Server can be the Call Server of any Nortel Communication Server (CS) 1000 system running CS 1000 Release 5.0 software. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 25: Dhcp Server

    WLAN Handset 6120/6140. Where the feature refers only to a specific handset, the full handset name is used. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks WLAN Handset 2210/2211/2212 and WLAN Handset 6120/6140 25 "DHCP server options" (page...
  • Page 26: Components

    The WLAN Handset Series 2200 offers the following components for local configuration: • Nortel WLAN Handset 2200 Series Configuration Cradle Software—software only WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks "Codecs" (page 79). Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 27: Language

    QoS capability when concurrent applications, each with unique latency requirements, are competing for network resources. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks WLAN Handset 2210/2211/2212 and WLAN Handset 6120/6140 27 ATTENTION Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 28: Wired Equivalent Privacy

    Application Gateway 2246. The application server communicates to the WLAN Application Gateway 2246 through a proprietary Open Application WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 29: Loud Noise Environments

    WLAN IP Telephony Manager 2245. One standalone unit can process up to 80 simultaneous calls depending on the model, as listed in WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks WLAN IP Telephony Manager 2245 29 Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 30: Wlan Application Gateway 2246

    LAN and the wireless (802.11) LAN. APs must be positioned in all areas where the wireless handsets are used. The number and placement of APs WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Maximum number users 10 simultaneous users...
  • Page 31: Handset Switchover

    UNIStim messaging, a UNIStim failure could occur and cause the wireless handset to lose the UNIStim association with the Line Telephony Proxy Server (LTPS). WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Appendix "Compatible Access Points" ATTENTION Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 32 32 Overview Nortel Communication Server 1000 WLAN IP Telephony Installation and Commissioning NN43001-504 01.02 Standard Release 5.0 15 June 2007 Copyright © 2004-2007, Nortel Networks...
  • Page 33: Planning

    WLANs create a number of problems for voice, above and beyond those inherent to most data networks, such as: • high overhead of 802.11 WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 34: High Overhead

    Handsets are moving, and as they do, the engineering target of call capacity becomes a moving target. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 35: Power Adjustments And Variable Capacity

    Because of this simple mechanism, a nonvoice device is as equally as likely to be allowed to transmit as a voice device is. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Challenges of integrating voice applications 35 Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 36: Dhcp Server Planning

    DHCP Option 151. This option contains the IP address of the WLAN IP Telephony Manager 2245. If Option 151 is not configured, the wireless WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 37 • WLAN Application Gateway 2246 Address (152) For an example, see parameters" (page WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Figure 2 "Sample DHCP reservation showing assigned 38). Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 38: Tftp Server Planning

    WLAN Handsets 6120/6140, the software files for both handset series must be installed and available on the TFTP server for the site. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 39 WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 40: Syslog Server Planning

    Nortel recommends the use of the Nortel Site Survey Tool to perform the site survey. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks 103). Recommendation Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 41: Site Survey

    In the coverage area of any given AP, signals from other APs using overlapping channels must be at least -15 to -20dBm weaker. Because WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Figure 3 "Frequencies used by b radio" (page Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 42 — 7% of available bandwidth per call at 11 Mbs operation — 10% of the available bandwidth per call for 2 Mbs operation WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks 223). Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 43: Effective Site Survey

    This helps identify areas where wireless handsets are less likely to perform well. Many obstructions are not readily visible and, in some WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 44: Example Of Ap Placement

    Figure 4 "Sample AP placement diagram for b radio" (page 45) example of an AP placement diagram based on the results of a site survey. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 45: Solving Coverage Issues

    To resolve overlap issues, reassign channels to the APs or relocate the APs. Like channels require 15–20dBm separation. See assignment" (page WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks 46). Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 46: Network Planning

    (RTP) into a common packet format allowing the access points to prioritize legitimate handset traffic. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 47: Sample Access Control List

    The overall solution is referred to as Proactive Voice Quality Management (PVQM). WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 48: Assessment Through A Wlan Site Survey

    (client-based location) • those that use the APs to collect information about the client (network-based location) WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 49: Assessment Using Netiq Vivinet Assessor

    The issue is immediately WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 50: Monitoring And Reporting With Enterprise Network Monitoring System

    CS 1000 systems in the display. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 51 10.5 IPSM convergence view" (page For troubleshooting purposes, you can view a path trace to the signaling server or any other IP address. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks 52). Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 52: Monitoring And Reporting With Communication Server 1000 Telephony Manager

    Manager server can act in a basic performance-management role for voice (this is not the same thing as Proactive Voice Quality Monitoring) within the management framework. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 53: Monitoring And Reporting With Netiq Vivinet Assessor, Vivinet Appmanager, And Vivinet Diagnostics

    Nortel voice system such as a CS 1000 or BCM for a call in progress, AppManager generates an alert. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 54: Communication Server 1000 Telephony Manager

    LD 117 commands. For more information, see WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Figure 8 "NetiQ Vivinet Diagnostics example" (page "Bandwidth management" (page Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 55: Other Network Design Considerations

    2.4 GHz spectrum. Enabling 802.11g support can increase the number of data devices sharing the 2.4 GHz WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Other network design considerations 55 Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 56: Access Point Interference

    An example of a light to medium office environment (mostly cube space but some walls) is provided instead. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 57: Ssid Options And Limitations

    APs. This result can dramatically impact call handoff times. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Other network design considerations 57 Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 58: Layer 3 Implementation

    firewall for security reasons. This is because security features on handsets, particularly authentication capabilities, tend to lag behind the WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks 58). The data client VLAN design is Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 59: Wlan Ip Telephony Manager 2245 Planning

    100Base-T, full-duplex is lower. Nortel recommends that you not use older technology equipment. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks WLAN IP Telephony Manager 2245 planning 59 Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 60: Wlan Ip Telephony Manager 2245 Groups

    64 active calls for a total of 128 calls. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 61 WLAN IP Telephony Telephony Managers Manager 2245 2245 WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks WLAN IP Telephony Manager 2245 planning 61 lists the handset capacities for WLAN IP Number of wireless Total handsets calls Erlangs...
  • Page 62 20 ms). Nortel recommends that the CS1000 paketization rate match the 2245 at 30ms. For BCM, the packetization rate must be 30ms. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Number of handsets WLAN IP Telephony...
  • Page 63 1 Mb/2 Mb, capacity is wasted when most handsets are close that could otherwise be used by other data devices. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks WLAN IP Telephony Manager 2245 planning 63 Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 64: Gateway And Timing Function

    Set Identifier (ESSID) of the new WLAN, obtains another IP address from the DHCP server, and checks in with the group master, normal functionality WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 65: Multicast

    Timing • Quality of Service (QoS) • Connection Admission Control WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Placement guidelines for the WLAN IP Telephony Manager 2245 65 Roaming capability Yes, if the wireless handset is power-cycled between subnets.
  • Page 66 • End-to-end delay is the time it takes for voice to go from the microphone of the sending telephone to the earpiece of the receiving telephone. • End-to-end jitter must not exceed 30 ms north of the SVP server (PBX to the WLAN IP Telephony Manager 2245) and must not exceed 1 ms south of the SVP server (the WLAN IP Telephony Manager 2245 to the AP).
  • Page 67 "Example 1: End-to-end delay and packet loss for a LAN" (page WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Placement guidelines for the WLAN IP Telephony Manager 2245 67 Figure 11 "Jitter removal for packets going to the AP" (page Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 68 LAN to a PSTN" (page Figure 12 Example 1: End-to-end delay and packet loss for a LAN WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Figure 14 "Example 3: End-to-end Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 69 Placement guidelines for the WLAN IP Telephony Manager 2245 69 Figure 13 Example 2: End-to-end delay and packet loss for a WAN Nortel Communication Server 1000 WLAN IP Telephony Installation and Commissioning NN43001-504 01.02 Standard Release 5.0 15 June 2007 Copyright © 2004-2007, Nortel Networks...
  • Page 70 For more information, see loss" (page 71) (page 71). WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Figure 15 "Measuring jitter, delay and packet Procedure 1 "Measuring jitter, delay and packet loss" Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 71: Measuring Jitter, Delay, And Packet Loss

    Move PC 2 to segment A and repeat WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Placement guidelines for the WLAN IP Telephony Manager 2245 71 Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 72 Figure 16 Part 1: Example of analysis of a packet stream captured between segment A and B WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks —End— Figure 17 "Part 2: Example of analysis of Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 73: Wlan Application Gateway 2246 Planning

    WLAN Application Gateway 2246 planning The optional WLAN Application Gateway 2246 requires a 10 Mbs half-duplex switched Ethernet connection. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks WLAN Application Gateway 2246 planning 73 Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 74: Wlan Ip Telephony Manager 2245 And Wlan Application Gateway 2246 Installation Requirements

    Fundamentals (NN43001-505). For information about assigning IP addresses to the APs, see the vendor-specific documentation. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks ATTENTION "WLAN IP Telephony Manager 2245 99). For information about configuring a static IP Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 75: Ip Addressing With Dhcp

    Primary DNS Server IP address Secondary DNS Server IP address DNS Domain WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks before beginning the installation. Table 7 "WLAN IP Telephony Manager for each WLAN IP Telephony Manager Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 76 Line * MAC Address * *—required only if using the optional WLAN Application Gateway 2246. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Table 8 "Wireless handset planning to maintain a configuration record for the handsets. User Name Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 77: System Information

    Telephony Manager 2245, zero to 15 WLAN IP Telephony Manager 2245 slaves, and their associated wireless handsets. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 78: Zones For Wireless Handsets

    LD 117 commands. STIP TERMIP <subnet of the WLAN IP Telephony Manager 2245 group> WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 79: Call Blocking

    WLAN IP Telephony Manager 2245 always contain 30 ms of voice. The WLAN IP Telephony Manager WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 80: Jitter Buffer

    RTCP parameters, the wireless handset returns dummy values of 0 jitter, 0 latency, and 0 packet loss. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks ATTENTION Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 81: Gain Adjustment

    Active Idle or Active Off-Hook, therefore putting the handset in communication with the primary Signaling Server. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 82: Survivable Remote Gateway

    The BCMSRG 3.6 WLAN IP Telephony Feature patch is called BCM_360[1].039__WLAN_IP_Telephony_Patch.exe, which includes 51 files required for automated patch installation. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Table 9 "IP Phone 2004 and handset Local mode 82). Handset...
  • Page 83: External Applications Server

    End-to-end QoS End-to-end QoS, such as DiffServ, and Layer 2 QoS, such as 802.1 Qp, are not supported on the wireless telephone system. Any UNIStim commands sent to the wireless handsets attempting to adjust Layer 2 or Layer 3 QoS parameters are ignored.
  • Page 84: Nat Traversal Feature

    WLAN IP Telephony Manager 2245. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Figure 18 "VPN design over a Layer 2 network" (page Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 85 NAT 85 Figure 18 VPN design over a Layer 2 network Nortel Communication Server 1000 WLAN IP Telephony Installation and Commissioning NN43001-504 01.02 Standard Release 5.0 15 June 2007 Copyright © 2004-2007, Nortel Networks...
  • Page 86 Make sure that client DHCP traffic flows through the VPN Router. If a network path around the VPN Router exists for the handsets to get WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks ATTENTION ATTENTION 86), Figure 20 "Not recommended VoWLAN...
  • Page 87 AP by up to 2:1. The best solution to this problem is to have the WLAN WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks as a design for the VPN feature. Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 88: Wlan Ip Telephony Manager 2245 In A Nat Environment

    If a separate DHCP Server is used, it must be located on the private side of the network. See Server)" (page 89) WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Figure 21 "Network configuration 3 (with Full DHCP for more information. Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 89: Tftp Server Location In A Nat Environment

    If a WLAN Application Gateway 2246 is to be deployed, the requirements are similar to that of the TFTP server. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 90: Cs 1000 Features

    Alternatively, the WLAN Application Gateway 2246 can be placed on the private side of the network. CS 1000 features Nearly all CS 1000 features are supported on the wireless telephone system and WLAN Handsets 22x1. Partially supported features are listed in 10 "Partially supported CS 1000 features" (page...
  • Page 91: Ip Phone 2004 Features

    Gateway Virtual Office Partially Personal Directory Callers List Redial List WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Description Up—Volume Up button Down—Volume Down button Left button— Right button— IP phone 2004: 5x24 display Handsets: 4x19 display...
  • Page 92 Supported on the WLAN Feature handsets Password Admin WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Description The handsets can be password-protected, but this is different from the IP Phone 2004 password protection mechanism. The IP Phone 2004 password protection is supported, in addition to the handset password protection.
  • Page 93: Installation

    DB-9 female null-modem cable—required for initial configuration of the WLAN IP Telephony Manager 2245 and WLAN Application Gateway 2246. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks in. plywood securely screwed to in. pan-head wood screws (or similar devices) are Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 94: Supplied Equipment

    • A dedicated line is available for remote modem access, if needed. • The telephone system administrator is on-site to program the existing telephone system. WLAN IP Telephony Manager 2245 installation tasks The following are the tasks that must be completed to install the WLAN IP Telephony Manager 2245: "Wall-mount"...
  • Page 95: Wall-Mount

    The WLAN IP Telephony Manager 2245 can be mounted either vertically or horizontally. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks WLAN IP Telephony Manager 2245 installation tasks 95 WARNING Use only the provided Class II AC adapter with 24V DC, 1A output.
  • Page 96: Rack-Mount

    Screw the other end of the two mounting plates (oblong screw holes) to the rack. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks —End— Procedure 3 "Rack-mounting the WLAN IP Telephony to rack-mount the WLAN IP Telephony Manager Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 97: Lan Connection

    For information about installing the optional WLAN Application Gateway 2246, see Appendix "WLAN Application Gateway 2246" (page WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks WLAN Application Gateway 2246 installation 97 —End— Procedure 4 "Connecting the power" (page 97)
  • Page 98 98 Installation Nortel Communication Server 1000 WLAN IP Telephony Installation and Commissioning NN43001-504 01.02 Standard Release 5.0 15 June 2007 Copyright © 2004-2007, Nortel Networks...
  • Page 99: Wlan Ip Telephony Manager 2245 Configuration

    WLAN IP Telephony Manager 2245. Except for the initial DHCP and TFTP sessions, the wireless handsets only communicate with the WLAN IP Telephony Manager 2245. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 100 WLAN IP Telephony Managers 2245 must be in the same logical subnet. • RTP packets between the wireless telephone and the WLAN IP Telephony Manager 2245 always contain 30 ms worth of voice, no matter what is configured on the Call Server. The WLAN IP Telephony Manager 2245 repackages the RTP packets to conform to the size that is configured in the Call Server.
  • Page 101: Configuration Tasks

    Follow the steps in Manager 2245 through a serial port" (page 102) Telephony Manager 2245 through a serial port. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Connect to the WLAN IP Telephony Manager 2245 101 103). 108).
  • Page 102: Telnet Connection

    2245 IP address is configured. Follow the steps in Manager 2245 through Telnet" (page 103) Telephony Manager 2245 through Telnet. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks • Bits per second: 9600 • Data bits: 8 •...
  • Page 103: Configure The Network

    IP Telephony Managers 2245 in a multiple WLAN IP Telephony Manager 2245 environment can have their IP address assigned by DHCP. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Note: The login name and password are case-sensitive. System Status—view software code version, error messages, and status of operation.
  • Page 104 Enter one of the following: — NONE—disables this function — IP address of the Syslog Server WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 105: Save The Configuration

    If the WLAN IP Telephony Manager 2245 is in Maintenance Lock, a prompt appears asking if the configuration is to be saved. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks ATTENTION to save the configuration. Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 106: Changing The Master Ip Address

    — Enter the IP address of the master of the WLAN IP Telephony Manager 2245 in each WLAN IP Telephony Manager 2245 group. Include the periods used in the IP address. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks 106). —End— 223).
  • Page 107 QoS Configuration—use this option to configure decimal values, from 0 to 63 (default 4), for all classes of traffic. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Configure the WLAN IP Telephony Manager 2245 107 ATTENTION Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 108: Change The Password

    Enter the old password, enter the new password, and confirm the new password. The password parameters are as follows: • WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks ATTENTION must be more than four characters in length Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 109: Changing A Forgotten Password

    Proceed to configure the wireless handsets. For more information, see WLAN Handsets Fundamentals (NN43001-505). WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks first character must be a letter other characters can be a letter or a number...
  • Page 110 110 WLAN IP Telephony Manager 2245 configuration Nortel Communication Server 1000 WLAN IP Telephony Installation and Commissioning NN43001-504 01.02 Standard Release 5.0 15 June 2007 Copyright © 2004-2007, Nortel Networks...
  • Page 111: Administration And Maintenance

    LTPS, the wireless handset identifies itself with its new Alias IP address to the Call Server. If the wireless handset WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 112: Replacing A Wlan Ip Telephony Manager 2245

    Replacing a WLAN IP Telephony Manager 2245 Failed master WLAN IP Telephony Manager 2245 If the master WLAN IP Telephony Manager 2245 fails, no telephone calls can be made or received on that subnet. To quickly restore functionality to the wireless telephone network, Nortel recommends changing the configuration...
  • Page 113: Removing A Wlan Ip Telephony Manager 2245 From The System

    Changing the master WLAN IP Telephony Manager 2245 If the master WLAN IP Telephony Manager 2245 loses communication with the network, the wireless telephone system fails. All WLAN IP Telephony Managers 2245 lock. All calls are lost and no calls can be placed.
  • Page 114: For The Wlan Ip Telephony Manager 2245

    After obtaining the software updates from Nortel, transfer them to the TFTP Server accessed by the WLAN IP Telephony Manager 2245. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Procedure 11 "Viewing the software version" (page —End—...
  • Page 115: Update Software On The Wlan Ip Telephony Manager 2245

    On a clear 802.11a/b/g channel, the download process takes one minute or less to complete. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks CAUTION Always ensure that only the latest version of software is on the TFTP Server and that earlier software versions are deleted, moved, or renamed.
  • Page 116: Software Update (Version 97.070) For The Wlan Handsets 2210/2211/2212

    Select W. Scroll to WLAN Handset 2210/2211/2212 and select Software. Select WLAN – Handsets 2210/2211 Firmware version 97.070. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Procedure 12 "Updating software (v97.070) for —End— Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 117: Displays

    When the update is complete, the wireless handset displays the extension number, and is ready for use. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Wireless handset download messages 117 ATTENTION Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 118: Download Failure Or Recovery Messages

    OE = Error while writing the Flash (return wireless handset to Nortel). WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks 01 = TFTP Server did not find the requested file. 02 = Access violation (reported from TFTP Server).
  • Page 119: Troubleshooting

    Some of these alarms are easily remedied. Others require a call to Nortel Technical Support. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks "WLAN IP Telephony Manager 2245 configuration" Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 120: Network Status Screen

    — errors—sum of all receive errors (long packet, short packet, CRC, overrun, alignment) WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks lists the alarms and the actions required to eliminate the alarm. Action Reduce usage, clear alarm...
  • Page 121: Software Version Numbers Screen

    The Software Version Numbers screen provides information about the software version currently running on the WLAN IP Telephony Manager 2245. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Troubleshooting the WLAN IP Telephony Manager 2245 121 Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 122: Speed Or Duplex Mismatch

    Was the wireless handset powering on or powering off? • Was PTT being used? WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Appendix "WLAN Application Gateway 2246" (page Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 123: Access Point Problems

    APs in use at the site, see "Compatible Access Points" (page WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks can isolate the AP causing these types of problems. If the 223). Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 124: Duplex Mismatch

    AP coverage in that area. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 125: Wireless Handset Status Messages

    2210/2211/2212 only.) Assoc Failed xxxxxxxxxxxx Assoc Timeout xxxxxxxxxxxx WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks summarizes the status messages, in Description Wireless handset is not able to communicate with the best AP, probably because that AP has no bandwidth available.
  • Page 126 6120/6140 only.) Bad Local ID Bad Local ID Type Bad Network IP WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Description x...x = AP MAC address Handset authentication is refused by the AP; displays the MAC of the failing AP.
  • Page 127 Bad Tunneled IP Bad VPN Server IP (battery icon), Low Battery message, and beep Battery WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Description The value of the network mask for the Remote Network entered in the handset through the menus or the Configuration Cradle is missing or invalid.
  • Page 128 Battery Failure Battery Failed Can’t renew DHCP yyy.yyy.yyy.yyy Charging ... WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Description The battery pack is not functioning. Battery pack is damaged or incompatible with the handset. y...y = DHCP server IP address DHCP server is not responding to the initial renewal attempt.
  • Page 129 Checking DHCP IP CRC Code Error Code Mismatch! DCA Timeout DHCP Error (1-5) WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Description The wireless handset is now fully charged. Wireless handset is contacting the TFTP Server to determine...
  • Page 130 DL Not On Sector DO NOT POWER OFF Duplicate IP WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Description DHCP Error 5 y...y = DHCP Server IP address DHCP is not responding to renewal attempts. At least one renewal succeeded.
  • Page 131 6120/6140 only) Files Too Big Flash Config Error Initializing Internal Err. # # WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Description Download process failed to erase the memory in the wireless handset. The wireless handset has...
  • Page 132 No SSID (For the WLAN Handsets 6120/6140 only.) No Func Code WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Description The VPN server did not recognize this user. y...y = WLAN IP Telephony Manager 2245 IP address...
  • Page 133 2210/2211/ 2212 only.) No Net Found (For the WLAN Handsets 6120/6140 only.) WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Description The wireless handset is configured for static IP (as opposed to use DHCP) and no valid host IP address (the wireless handset IP address) is entered.
  • Page 134 Message No Net Found xxxxxxxxxxxx yy No PBX Response No Proposal No Reg Domain No SVP IP WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Description • Out of Range • incorrect WEP settings • Incorrect Security settings x...x = AP MAC address...
  • Page 135 No SVP Server No DNS IP No SW Found No UNIStim DHCP WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Description y...y = SVP Server IP address The handset has lost contact with the WLAN IP Telephony Manager 2245.
  • Page 136 Press End Call Restart Command RTP Open Failed Select License Server Busy WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Description The handset cannot find the VPN server. A required software component is missing. The handset cannot understand an encrypted message from the VPN Server (or vice-versa).
  • Page 137 (with busy tone) System Locked (with busy tone) WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Description An error caused the handset to lose the call. It is trying to restart and return to standby mode.
  • Page 138 Too Many Errors Unknown xx:yy:zz Updating Code VPN Error: xxxx WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Description A failure occurred during a TFTP software download. (x) = the file number that was being downloaded; yy = an error code describing the particular failure.
  • Page 139: Using Call Server Overlay Commands

    ISET MAC ADR: 00:60:38:76:41:C7 ISET IP ADR: 192 .168 .010 .100 LTPS IP ADR: 047 .011 .214 .165 WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Description Wireless handset has attempted some operation several times and failed. It...
  • Page 140 IP address appears as the TERMIP in the command output, instead of physical IP address. In the following example, the WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 141: Tps Cli Commands

    — IP Phone 2004 Phase 2—000ae4 — WLAN Handset 2210—00907a — WLAN Handset 2211—00907a — WLAN Handset 2212—00907a WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007 Dropped calls 141...
  • Page 142 IP, not the physical IP address: -> isetReset "192.168.10.200" value = 0 = 0x0 WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 143 Similar to the dsetShow command, the wireless handset outputs its specific hardware ID (see dsetShow) and alias IP, not the physical IP address. The FW version has a different format <Version>.<Issue> in this output. In the following example, the telephone with TN 062-02 is the WLAN Handset 2211. -> isetShow...
  • Page 144: Determining Alias Ip Addresses

    Error Status screen of the System Status Menu of the WLAN IP Telephony Manager 2245 WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 145 Syslog Server (if using) • log of the DHCP Server (if available), if using DHCP WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Before calling Nortel Technical Support 145 Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 146 146 Troubleshooting Nortel Communication Server 1000 WLAN IP Telephony Installation and Commissioning NN43001-504 01.02 Standard Release 5.0 15 June 2007 Copyright © 2004-2007, Nortel Networks...
  • Page 147: Appendix A Wlan Application Gateway 2246

    Table 17 Model numbers with maximum number of users Model number NTTQ65AB NTTQ65BA WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Maximum number of users Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 148: System Overview

    RS-232 port. The client’s system can include a LAN and its Application Server with a TAP connection to a communications device such as a paging controller. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Maximum number of users 1024...
  • Page 149: Front Panel

    See The NTTQ65xx is available in scaled increments to support up to 10 000 users. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Figure 25 "NTTQ65xx" (page Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007 Introduction 149 150).
  • Page 150: Third-Party Applications

    Retail: • look up merchandise prices • access inventory WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks 150). Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007 Figure 25...
  • Page 151: Nurse-Call Systems

    Gateway 2246 can be used. Follow the steps in 2246" (page 152) WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Procedure 13 "Installing the WLAN Application Gateway to install the WLAN Application Gateway 2246. Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 152: Configuring The Wlan Application Gateway 2246 Ip Address

    Run a terminal emulation program (such as HyperTerminal) or use a VT-100 terminal with the following configuration: WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Note: The WLAN Application Gateway 2246 is physically connected to the Ethernet switch and can be placed in any convenient location within 325 ft (100 m) of the switch.
  • Page 153: Configuration

    The NetLink OAI System screen is the main menu of the Administration Console. Use this screen to configure the WLAN Application Gateway 2246. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks • Bits per second: 9600 •...
  • Page 154: Administration Console Navigation

    See Select the Telephone Line Configuration option to configure the handsets . See WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Table 18 "Administration console navigation" to move around the Administration console screens. Press Arrow keys to highlight the selection. Press Enter.
  • Page 155: Configuring The Oai Box

    Configuring network parameters Follow the steps in configure network parameters, including IP address. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks 163). —End— Procedure 15 "Configure the system type from the OAI to configure the system type.
  • Page 156: Configuring The Network

    • • WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Ethernet Address—this is the MAC address of the WLAN Application Gateway 2246. This address is set at the factory. IP Address—enter the complete IP address for the WLAN Application Gateway 2246, including digits and periods.
  • Page 157: Connecting To The Lan

    Power up the entire system. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks also possible to access the WLAN Application Gateway 2246 using its hostname instead of the IP address. Logging—can be configured to Syslog or NONE.
  • Page 158: Connecting To The Application Server

    RS-232 standards for DTE-to-DTE connections (null modem cable). Figure 26 RS-232 cable connection WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks —End— Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 159 Connect the modem to the Gateway serial port using a cable that conforms to RS-232 standards for DTE-to-DCE connections. See Application Gateway 2246 connection to Application Server through a modem" (page WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Function Carrier Detect Data OAI Receives Data OAI Transmits...
  • Page 160: Continuing Configuration Through Telnet

    Log in to the WLAN Application Gateway 2246. The NetLink OAI System screen appears. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Procedure 18 "Connecting to a WLAN Application Note: Because the WLAN Application Gateway 2246 is initially configured, the NetLink OAI System screen now has some...
  • Page 161: Configuring The Telephone Line

    Action From the NetLink OAI System screen, select Telephone Line Configuration and press Enter. At the Telephone Line Configuration screen, use the arrow keys to navigate to the Name and Extension fields. Enter the associated data for the wireless handsets.
  • Page 162: Deleting A Handset

    Press Y to accept changes. Press Esc to return to the NetLink OAI System screen. Searching for a handset While in the Telephone Line Configuration or the Telephone Line Status screens, a search hot key is available. Follow the steps in search for a handset.
  • Page 163: Feature Programming

    Continue to change the search string for different search criteria or exit by pressing the Esc key. The first line of the Telephone Line Configuration or Telephone Line Status screen displays the line in which the search match is found.
  • Page 164: Setting Or Changing A Password

    164 Appendix A WLAN Application Gateway 2246 Type any label up to six characters. The label you type here appears on the handset telephone display screen next to the assigned number on the FCN menu. Setting or changing a password You can configure a unique password for the WLAN Application Gateway...
  • Page 165: Network Status

    C=Clear while viewing this display. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Application Active—Yes appears if the application is communicating correctly with the WLAN Application Gateway 2246. No appears if the application is not connected. This field is read-only and changes dynamically.
  • Page 166: Software Versions

    The Software Versions screen provides information about the version currently running on the WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 167: Telephone Line Status

    Viewing telephone line status From the System Status Menu screen, select Telephone Line Status. The WLAN Application Gateway 2246 displays up to 16 telephone lines at one time. Move to the next group of 16 lines by using the arrow keys.
  • Page 168: Software

    Software files File name config.bin fnctla.bin oaiptlst.bin oaipttlsb.bin WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Procedure 25 "Certifying wireless handsets on an to certify the wireless handsets on an existing —End— Description OAI box configuration functional code...
  • Page 169: Procedure 26 Transferring The Software Using Ftp

    file. After the file transfer is complete, use the Quit command to quit FTP. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Procedure 26 "Transferring the software using FTP" to transfer the software using FTP.
  • Page 170: Tftp Software Updates Systems

    Use the arrow keys to move the cursor to the Begin TFTP Download option. Press Enter to begin the download. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks —End— Procedure 27 "Loading software updates" (page 170) Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 171: Planning Worksheet For Handsets

    Worksheet" (page 171) Table 21 Handset Planning Worksheet Port MAC Address WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Planning Worksheet for Handsets 171 —End— Table 21 "Handset Planning to track parameters for each handset. Dialing User Name Ext.
  • Page 172: Free The Serial Port For Administrative Purposes

    Gateway 2246 and the Application Server. Reset the system. Normal communication between the Application Server and WLAN Application Gateway 2246 commences. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Dialing User Name Ext. Procedure 14 "Connecting to the WLAN Application —End—...
  • Page 173: Appendix B Troubleshooting Wlan Ip Telephony Installations

    "Network speech levels" (page 219) • "Reference documents" (page 220) Site data-gathering tables The following are examples of site data-gathering tables. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 174 174 Appendix B Troubleshooting WLAN IP Telephony installations Figure 29 System Information table Figure 30 System History table Nortel Communication Server 1000 WLAN IP Telephony Installation and Commissioning NN43001-504 01.02 Standard Release 5.0 15 June 2007 Copyright © 2004-2007, Nortel Networks...
  • Page 175 Take the Wireless traces at the Access Points (AP), which are associated with the Wireless Telephony Sets (WTS), on the channels that are used. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks ATTENTION Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 176: Product-Specific Configuration

    2210, 2211, 2212: firmware version 97.070 • CS2100: requires software version CICMXPM SE09 Handset firmware version - 97.070 WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 177: Handsets

    The following sections provide configuration information for various switches. In this document, WLAN Security Switch means Nortel WLAN Security Switch. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks ATTENTION Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 178: Nortel Switches

    Configure 802.11b radio data rates as follows: — 1Mb/s—Mandatory — 2Mb/s—Mandatory — 5.5Mb/s—Supported — 11Mb/s—Supported • Uncheck enable short preamble. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 179 — Manually add each switch to the list of RF mobility group members for each switch. This is not a dynamic configuration. For example, you have three switches: A, B, and C. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Setting 3600 3600 3600...
  • Page 180 Default: 0 excessive retries (disabled) The command to configure the client handoff to 100 excessive retries is: config advanced client-handoff 100 WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 181 240 service-policy input wireless- SVP-VoIP (for return path) dot11 priority-map avvid WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks ATTENTION 2950 connected the APs mls qos map cos-dscp 0 8 16 40 32 46 48 56 wrr-queue bandwidth 25 25 50...
  • Page 182 (for return path) dot11 priority-map avvid WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks 2950 connected the APs 3650 connected to APs mls qos mls qos map cos-dscp 0 8 16 40 34 46 48 56...
  • Page 183: General Wlan Configuration

    The PTT feature uses the multicast IP address of 224.0.1.116 and is generally isolated to a single subnet. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks 3650 connected to APs Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 184: Dhcp Server Options

    DHCP reply, this option MUST be first. 00 01 02 03 04 05 06 07 Code WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks 08 09 10 11 12 13 14 15 Length Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 185 The servers SHOULD be listed in order of preference. 00 01 02 03 04 05 06 07 Code WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks 08 09 10 11 12 13 14 15 Length 08 09 10 11 12 13 14 15...
  • Page 186 DHCP option 157 1+ Vendor specific information. RFC 1533, RFC 2132 DHCP option 191 1+ Vendor specific information. RFC 1533, RFC 2132 WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks 08 09 10 11 12 13 14 15 Length...
  • Page 187: Dhcp Support For Handsets That Emulate The Ip Phone 2004

    ASCII-encoded, NULL (0x00) terminated • unique to Nortel IP Phone 2004 • –A uniquely identifies this version WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007 DHCP options 187...
  • Page 188: Format Of The Ip Phone 2004 Terminal Dhcp Encapsulated Vendor Specific Option

    0 to 255) — rrr—identifies the retry count for the server (ASCII-encoded decimal, range 0 to 255) WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks "DHCP support for handsets that emulate the IP Phone 187). Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 189: Format Of The Ip Phone 2004 Terminal Dhcp Site Specific Option

    DHCP server as part of each DHCP OFFER and ACK message for the IP Phone 2004 to accept these messages as valid. The IP Phone 2004 pulls WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 190 The first server is always considered the primary, and the second server always considered secondary. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007 "DHCP support for...
  • Page 191: Quality Of Service Checklist For Voice Over Wlan Applications

    For more information about SVP Compatible APs, go to www.spectralink.com. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Quality of Service checklist for voice over WLAN applications 191 0 - reserved 1 - UNIStim Hello (currently only this value is a valid choice)
  • Page 192 SVP enabled, poor RSSI coverage, cochannel interference, Ethernet duplex mismatch, excessive retransmission of packets, or other RF interference. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 193: Rf Basics And Ap Configuration

    RF basics and AP configuration The following points include the characteristics of a good RF environment that uses access point parameters for Nortel wireless telephone voice communications. Only channels 1, 6, and 11 are used. • Disable auto-channel select features and use fixed channels.
  • Page 194 Use VLAN support in the AP and in the network for security and management: — Assign the voice SSID to a VLAN. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks parameters for voice. This version has two boxes to Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 195 AP from having their voice communications held up while retries occur. This causes all other wireless telephones to have poor audio while one wireless telephone is in a retry state. These parameters can be invoked by specifying the voice profile or IP protocol 119 <...
  • Page 196: Troubleshooting

    IP phone resetting Call disconnects or drops during a conversation WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Type of Check for issue Network IP phone: IP connectivity to Signaling server IP connectivity issues to other IP sets...
  • Page 197 One-way speech path Voice delay (users talk over each other) Echo WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Type of Check for issue Network Network delay caused by: (usually) Excessive intermittent end-to-end round-trip delay...
  • Page 198: Handset Error Messages

    Config No Net No Net Found No Net No Net Access No PBX WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Description The phone detects possible network errors and cannot recover without configuration modification. The license management setting on phone is incorrect.
  • Page 199: Timing Information

    AP Delay ≤ 100 ms Jitter ≤ 1 ms Packet loss ≤ 2% WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Description The phone cannot communicate with the WLAN IP Telephony Manager 2245. No static IP entered into the phone for the WLAN IP Telephony Manager 2245.
  • Page 200: Diagnostic Tools

    111111 -22 33 MyID where 111111 = last three octets of the ESSID for the discovered AP WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Detl Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 201: Run Site Survey For The Wlan Handset 6120/6140

    • information regarding support of various protocols and standards, as required WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Smry Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007 Diagnostic Tools 201...
  • Page 202 11 with a beacon interval of 100 ms. ab7bc8 -28 02 2ae578 -48 06 2ae596 -56 11 WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Detl Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 203 Any/MyID = soft key to toggle between single and multiple SSID mode Detl/Smry = soft key to toggle between the multiple AP display (summary) and the single AP display (detail) WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks ALPHA WSMTES voice...
  • Page 204: Diagnostics Mode

    MissedRcvCnt is the missed receive packet count since power up. MissedXmtCnt is the missed transmit packet count since power up. RxRetryCount is the receive retry count since power up. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks ATTENTION nnnnn nnnnn...
  • Page 205 AP is configured on. ss is the signal strength for the AP in dBm. aid is the Association ID of the currently associated AP. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks nnnnn nnnnn mnemo...
  • Page 206 Sec-ErrCount is the security error count since power up. LstSecErrSeq is the MAC frame sequence number with the last security error. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks reason unknown signal strength too weak One or more basic rates not supported...
  • Page 207: Syslog Mode

    Syslog message contents Syslog message Failed Handoff (sent whenever the handset decided to hand off, but failed trying) WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks 207). Contents Failed AP MAC Failed AP signal strength Current AP MAC...
  • Page 208 208 Appendix B Troubleshooting WLAN IP Telephony installations Syslog message Successful Handoff Security Error Call Start Call End WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Contents New AP MAC New AP signal strength Old AP MAC Old AP signal strength Reason for handoff Other candidate APS: •...
  • Page 209 (Sent if payloads missed rate or payloads late rate exceeds 2%, or if the average jitter is over 2 ms) WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Contents AP MAC AP signal strength Payload size (in ms)
  • Page 210 Radio stats (NStat) Radio threshold (NThresh) exceeded (Sent if TX drop rate exceeds 2%, or TX or RX retry rate exceeds 5%) WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Contents AP MAC AP signal strength Directed packets sent...
  • Page 211 VPN: phase2 INFO Delete payload Table 29 Syslog reason codes Reason code number WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Contents Broadcast packets sent Broadcast packets received TX dropped count TX drop rate (over last 5 seconds)
  • Page 212 212 Appendix B Troubleshooting WLAN IP Telephony installations Reason code number WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Meaning AUTH TIMEOUT ASSOC TIMEOUT FAILED AUTHENTICATION FAILED ASSOCIATION SOFT NEIGHBOR NO SIG IMPROVEMENT NO KEEPALIVE LOST AUDIO...
  • Page 213: Data Capture

    WLAN IP Telephony Manager 2245 • screenshots of the DHCP server scope with the fields fully expanded (no truncation of data in the view) WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Meaning FAILED ACTION DELTS QOS REQUIRED CHANGED LISTEN INTERVAL "Syslog capture configuration"...
  • Page 214: Site-Data Required For The Capture Analysis

    IP and MAC addresses of the WLAN IP Telephony Manager 2245 • the TLAN and ELAN IPs for the Signaling Servers WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks ATTENTION Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 215: Syslog Capture Configuration

    Configure the IP of the Syslog Server in the WLAN IP Telephony Manager 2245: Network configuration > Syslog Server. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks "Network diagram" (page Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 216: Signaling Server Log Capture

    For the same log file, run the command: rdall Repeat End the telnet file capture. Zip the capture and send it to Nortel. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Step 6 Step 7 for each log file. —End— Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 217: General Data Capture

    WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Procedure 30 "Obtaining the wired and wireless 217), to capture data to send to Nortel for analysis. Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 218: Capture Assert Error Messages With The Configuration Cradle

    Recording an assert error message Step Action Write down the error message that appears on the LCD display. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks —End— Procedure 31 "Recording an assert error message" (page ATTENTION 218).
  • Page 219: Network Speech Levels

    file and error message from the display. Network speech levels Figure 35 "Network speech levels" (page 220) levels for digital sets—end-to-end performance. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks —End— Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 220: Reference Documents

    Engineering a WLAN White Paper Nortel [VoWLAN] Straight Talk White Paper on Converged Wireless LANs WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks lists reference documents and Revision January 2006 Standard 4.00 August 2005 (not applicable) (not applicable) Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 221 IEEE Wireless LAN Medium [802.11b] IEEE Std Access Control 802.11 and Physical Layer Specifications WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Revision (not applicable) January 2006 Version 1.0 January 2006 Version 1.0 Version 1.1 February 2003 1/31/2005 Version 1.1...
  • Page 222 CISCO external radius Configuration Note setup for FSR SpectraLink Airespace Wireless Configuration Note Enterprise Platform – AireOS WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Revision (not applicable) PN: 72-9962-00-A PN: 72-9975-00-C beta (not applicable) (not applicable) 72_9974_00_B.pdf Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 223: Appendix C Compatible Access Points

    On the home page, select RESOURCES > Wi-Fi COMPATIBILITY. The SpectraLink Web site also contains configuration notes for the compatible APs. WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks Nortel Communication Server 1000 NN43001-504 01.02 Standard Release 5.0 15 June 2007...
  • Page 224: Index

    181 Codecs 79, 80 Components 26 CS 1000 90 DHCP 74 WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks options 184 server options 184 DiffServ 83, 83 duplex mismatch 46, 122, 124 echo 124 Error Status screen 119 External Applications Server 83 filters 65...
  • Page 225 Quality of Service checklist 191 rack-mount unit 74 Receive Loudness Rating (RLR) 80 refresh 39 WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks remote endpoint 80 reset the WLAN IP Telephony Manager 2245 115, 115 basics 193 RLR 80...
  • Page 226 226 Index Wi-Fi Protected Access (WPA) 28 Wi-Fi Protected Access2 (WPA2) 28 Wired Equivalent Privacy (WEP) 28 WLAN IP Telephony Installation and Commissioning Copyright © 2004-2007, Nortel Networks WLAN configuration 183 WLAN applications 191 Nortel Communication Server 1000 NN43001-504 01.02 Standard...
  • Page 228: Nortel Communication Server 1000

    Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.

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